I will start with the first mistake made. My partner phoned cisswood and booked a double room for 3 days but when he called back a few days later to confirm the reservation it turned out they had booked two seperate rooms so he had to correct them. Second mistake being that when we arrived the cost of the room... more

We arrived quite late on the saturday night after our wedding so we didnt get much of a chance to check out the hotel before we went up to our room. The room was quite small but had a nice 4 poster which was incredibly creaky and managed to keep us awake most of the night, even moving an arm... more

Service quite good, but if you get offered room 28, ask for another! Tatty decor, cut carpets that didn't fit, lino in the bathroom, scruffy walls. Needs an update. more

We married nearby, staying at the Cisswood from the evening before the wedding, for the reception and wedding night, and for the New Year's Eve do the hotel had on the following night. In the time between booking the wedding and the actual date, the hotel changed hands three times. I can believe that this was the reason for some... more

Have stayed here a quite a few times on business and it's not as bad as everyone else is making out. This is a 3 star hotel, and the facilities it provides for the price are unheard of in 3 star hotels. Sure the it's not the most luxurious but again, it's a 3 star, and anyway, I think the... more

The staff are friendly, extremely helpful and well presented which is more than can be said about the general state of the hotel. I have stayed there on numerous occasions during the past 2 years and have seen the place slowly deteriorate. On one occasion the phones were out of order for over a week and on another there was... more

dreadful customer service and very disappointing weekend stay wrote a letter of complaints, of which there were many, 5 weeks ago, and they havent even had the deceny to reply more

Before I do start. I would just like to point out that, I'm not generally a whingy and picky person and only use this site to read reviews rather than write them myself up to now. Also up until now I have found the information on here to be very very helpful, so I hope what I write has the... more

The hotel looks promising on their web-site, but is very disappointing in real life. 1) The bedroom was not like the pictures, the neighbours were noisy until 2 a.m. 2) The bathroom was dirty around the edges, cracked bath, unstable toilet seat, noisy fan 3) The restaurant service was very amateur, the vegetables were not properly cooked, and my wife's... more