Our suite was excellent. The building is superb and the grounds sublime, on the edge of the South Downs. Obviously extended over time but more or less in keeping. But, room and food particularly was overpriced, especially for a 90's type menu. All a bit too oldly worldly, plenty of plush fabrics and open fires. Service is sloppy (both breakfast...
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Dear Faktoader,
Thank you for having taken the time to post your feedback. As a result I have undertaken, along with the breakfast team, to improve the breakfast service to be a consistant as is usual.
I hope to have the chance of welcoming you back to South Lodge.
Faithfully,
Andrew Crompton
Operations Manager
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Hotel was fantastic, the room was plush, the grounds were stunning, this truely was a A1 hotel....however I guess it's the negative things that really stick with you. this hotel is not cheap...you pay for what you get however the drinks are really a rip off, I dont mind paying these prices but the service should be better than some...
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Dear Spiderman099,
Thank you for having taken the time to post your feedback. I appreciate your postivive criticisms and have taken your point up with the bar and lounge team.
Please accept my apologies where the service feel short.
Further I am most sorry that your card was inadvertantly charged twice. We have changed the systematic way in which we...
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An English country house with great character.Good location and views over Sussex. Large well equipped bedrooms with stunning views. Modern large bathrooms. Public areas large and comfortable. BUT...
dinner was nothing special, a glass of Chablis after dinner was warm. Woke up to a beautiful view out of my bedroom window of dawn over the Sussex hills and then.... Went...
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Dear Guest,
Thank you for having posted your review. I am most sorry that you were inconvenienced by the lack of hot water when you stayed - we are in the process of updating the equipment which failed to ensure that this does not happen in the future. I offer my unreserved apologies.
I am also sorry that our restaurant...
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A great venue to hold a business retreat (close to Gatwick, 1 - 1.5 hrs from Heathrow) with good set of room sizes, good office support. Rooms are very large and comfortable, bathrooms are huge with great shower set, mine also had 2 standing baths with TV screen. Good bar, cosy fireplace but some things not up to SLH standard...
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Dear Baidun,
Thank you for having taken the time to write. I appreciate your comments both positive and constructive. You may be interested to know that we would love to offer a more substantial gym, inclusive of pool and spa. This is something which we are looking forwaadr to working towards in the future.
I hope to be able to...
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My husband and I stayed here for our wedding night. Despite a slight mix up (the suite I had requested was double booked), the room we were allocated was lovely, the bed was huge and very comfortable. The bathroom was awesome, with floor lighting, TV, multi faucet shower and sauna. Another nice touch (and much appreciated) was that the staff...
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Dear Guest,
Thank you for having taken the time to post your review.
My team and I look forward to having the opportunity of welcoming you back to South Lodge in the not too distant future.
Best wishes,
Andrew Crompton
Operations Manager
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Having visited this hotel before for a private dining function we booked where we had lunch, but did not stay, I was eager to book a room for the night when we were invited to a friend's wedding at South Lodge.
As I had been to South Lodge before, I had high expectations....and these were naturally again satisfied by the...
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Dear Lou,
Thank you for having taken the time tp post your comments. I am most pleased that you enjoyed your recent stay with us. The team and I are looking forward to welcoming you back in the near future.
Sincerely yours,
Andrew Crommpton
Operations Manager
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We stayed in a beautiful room called Lady Bess. The hotel was actually dealing with a burst pipe when we stayed. The problem was not of the Hotel's causing, but they handled it exceptionally well - providing us with a bottle of champagne and use of the bathroom in another part of the hotel to help ease the inconvenience. Every...
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Dear James,
Thank you for your time in having posted your comments.
I appreciate your understanding of the situation due to the emergency repair being undertaken to the water supply.
Matt Gillan, Head Chef of The Pass and his team were delighted with your high praise!
I am looking forward to welcoming you back to South Lodge in the near...
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I had booked this as both a birthday and anniversary treat for myself and my partner, and South lodge did not disappoint. We were delighted with our Suite- Ouse Valley in the newer part of the building.
South Lodge itself is stunning inside and out, Spotlessly clean and sumptuous- full of the 5 star touches you expect at this level...
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Dear Guest,
Thank you for having taken the time to post your comments.
The team and I are delighted that you enjoyed so many aspects of our service when you visited recently.
We continually strive to provide interesting events, therefore I am pleased to learn that you enjoyed the wine dinner so much.
The team and I look forward to...
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We spent a week-end there in a junior suite. Fair to say the room was nice and the bathroom simply amazing (built-in sauna). We had dinner at the Camellia ; food was nice and service ok. Overall a great experience but with the additional aisle they have built to complement the historical country house it has became a kind of...
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Dear Guica,
Thank you for having taken the time to feedback on your recent stay.
I am pleased to learn that you enjoyed your recent stay at South Lodge.
Due to the nature of the house being longer than wide, I understand and empathise with your comment pertaining to the long passage which runs the length of the house. On...
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We were given a stay at South Lodge as a honeymoon gift, and enjoyed it with my husband immensely - from beautiful grounds with rabbits and birds, the grand reception areas and spacious bedroom with own balcony, glamorous bathroom with TV over bathtub to exquisite food in the hotel's restaurant and very nice selections of wines. We have also been...
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Dear Guest,
Congratulations on your recent wedding!
Thank you for having taken the time to post your positive comments; the team and I strive hard to exceed guest expectations. Your feedback goes along way in helping to maintain our high level of staff morale.
I look forward to having the opportunity of welcoming you back to south Lodge in the...
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