Was told about Classic Lodges website froma friend of ours and booked one of their special offers at this Hotel. from the moment we got there we were made welcome and met by friendly staff. Being disabled and in a wheelciar we had booked an evening meal here to save going out looking for somwhere to get in and all...
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we just wanted a few nights away fairly near home following a slipped disc. Found this hotel and the customer reviews helped us chose it. The staff couldn't have been more helpful, polite and friendly. Would highly recommend it for a short stay near Brighton, Lewes etc. We loved Rottingdean. Hannah, Deborah and jenny were especially helpful.
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Thank you for your comments , I am delighted that we lived up to our review feedback and that you were well looked after whilst you were recouperating .
We always appreciate when our efforts are valued as we pride ourselves on being a good friendly but professional team .
Hope to see you again soon
Giles Paul
General Manager
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Two nights - couldn't fault it! Clean, comfortable room, just the right size. Staff with a perfect blend of friendliness and efficiency - very difficult combination to achieve - and made it feel like a family-run hotel. We received careful individual attention, from booking to arrival and right through our stay. The food was superb - way above the hotel's...
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Delighted you had such a nice time , we did not want you to leave either but you must come and visit us agin soon
We really appreciate you taking the time to pass on your thoughts it is what we work for and the team will be delighted
Giles Paul
General Manager
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Was given this hotel stay as a gift was in a lovely pritty setting not to far frpm brighton lots of nice little pubs to visit would stay again
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Thank you for taking the trouble to pass on your experience of last weekend at The Hickstead .
We were all really pleased you enjoyed your gift and hope to welcome you back again soon
Kind Regards
Giles Paul
General Manager
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Just returned from a great 2 night break at the Hickstead. On arrival it was obvious that good customer service was paramount, the reception staff was very friendly & check in was seamless. A special mention goes to Jenny, nothing was too much for her, she provided a first class service to all the guests, certainly an asset to the...
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Really delighted that you were so well looked after last weekend . As you said Customer service really is everything and we pride ourselves on trying to do the best we can to give everyone an enjoyable stay .
The team here were delighted to see your comments and hopefully you will not leave it too long before returning
Giles...
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My husband and I have had a two night stay at the Hickstead and throughly enjoyed our visit. The staff are all friendly and efficient. Jenny in the restaurant was especially first class and an asset to the hotel. The food was very well presented and delicious, with a good variety and choice on the menu. Our room was clean,...
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Thank you for your comments after your visit this weekend .
Our aim is to send all our customers away happy and ready to return to ourselves or another hotel in our Classic Lodge collection . It gives all the staff a great lift to see that their efforts are worthwhile.
Hope to see you again soon
Giles Paul
General...
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I have just enjoyed a two night stay at The Hickstead
This is a comfotable and friendly place to stay, the rooms are a good size and very clean.The food in the restaurant is delicious and nicely presented with a good choice and variety of dishes.
The best thing about The Hickstead is the staff ,they are all so friendly...
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Delighted that you came back and enjoyed your weekend break with us again . We pride ourselves on giving good friendly personal service and really appreciate when our efforts are appreciated . Thank you for the ovely comments
Giles Paul
General Manager
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Stayed at the Hickstead Hotel for 2 nights as a couple for a family wedding. The location is very scenic, the room was spacious and very clean.
We ate in the restaurant on the first night, had 2 breakfasts and the meal at the wedding on all occasions the food was 1st class.
The service from the staff was very...
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Dear Sean
Really pleased that you had a great weekend for the seaside Wedding . I am delighted that you enjoyed the food service and ambience .
We work really hard as a team to deliver a great experience for all our guests and we all like feedback when we get it right , it makes it all worthwhile ....
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Just got back from a weekend here.
The plus points - very clean and smart everywhere. Excellent service, breakfast and room. Staff all very smartly-dressed, clean and polite. The surrounding fields were pleasant, with geese and rabbits outside. Plenty of car-parking spaces. Well-stocked tea tray in the room. Powerful shower. Nice coplimentary toiletries.
The down-side - The drinks were expensive....
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Dear Lynne
Thank you for taking the trouble to review the hotel following your visit last weekend and I am delighted that you received excellent service and enjoyed the location and hope that you wil visit us again in the future .
I note your comments about drinks and dinner ,though buying a three course dinner for around £25.00 per...
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Stayed at the Hickstead Hotel for a wedding and found it to be very sufficient for our needs. The staff were friendly and the location was lovely. It was convenient to take a taxi wherever needed, some places were within walking distance, if you're up for a scenic hike. Recommend the afternoon tea, it was very nice! Compared to other...
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Thank you for your feedback after your recent stay for a local Wedding in the area . I am delighted that you were pleased that you chose us as the place to stay for your weekend and if you are in the area again , we would be delighted to see you again and you culd try out the food...
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