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Premier Inn West Bromwich

New Gas Street, West Bromwich B70 0NP, England
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Premier Inn West Bromwich
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Premier Inn West Bromwich
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178 reviews from our community

Traveler rating
    68
    65
    29
    8
    8
See reviews for
59
55
3
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leicester
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A great room. Friendly staff and the restaurant was decent enough. Coffee wasn't great at breakfast but we had an evening meal and that was pretty decent pub fayre. There was an odd smell from the glass cleaner, hope they sort that one out sharpish. A good premier inn, although not in a very desirable area, do not venture too... More 

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Isle of Man, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights. We had a 3 am Arrival, and l not fault anything.Breakfast was excellent Lovely staff at the Restaraunt, Tracey, Desiree and the Girls, The staff at the hotel go above and beyond to help you. On a personal note I would like to Thank Sonia for all her help trying to help us get through... More 

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Warminster, England, United Kingdom
Top Contributor
52 reviews 52 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have previously stayed here over the years, and it was not up to scratch (rooms not cleaned etc.) - however - stayed this week and a new refurbishment is excellent. Must be fairly recent as there's still a whiff of paint - but the quality of fittings and finish was very good - and better than regular/normal Premier Inns. Pleasantly... More 

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London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Christopher James and Sonja on reception were exceptionally helpful. the fiirst night was soo cold, the heating in beautiful room was down and theygave us a refund via the good night guarantee,and also supplied a portable heater. the restaurant was awful.. the nachos were soffy and the three portions of chips were tiny. I asked the server for more like... More 

Review collected in partnership with premierinn.com

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Sandwell
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 4 weeks ago

The staff, especially Diane, Pat and Christine in the Bar and Grill are very friendly, professional and always cheerful and helpful. The drinks are good, the food I have had is excellent and the service good.

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Plymouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2015

We stay over at the Ridgeway Premier Inn New Gas St West Bromwich over the w/end and had an excellent experience. I'm very particular where l stay and had seen negative reviews for this particular Inn but decided as it was only for 1ngt and it was the right location for our visit we'd risk it. Had a great stay... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
Cambridgeshire
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 8, 2015

Awful hotel, heating broken despite them having just had a refurb. Complained to be told "yeah well....". Shower pressure broken, staff incredibly rude and dismissive. Breakfast in pub took 45 minutes despite being an empty restaurant. Won't be back.

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WhitbreadHotels, Online Customer Services at Premier Inn West Bromwich, responded to this review

Hi JoJoSharp Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you very much for telling us about these issues and will be seen to immediately as we work to... More 

1 review
5 of 5 stars Reviewed February 23, 2015

Super place clean and friendly close to Zoo and Black country museum ideal for traveling around area and close enough to motorway for Birmingham shopping cadbury world etc all told with the restaurant on site perfect

Review collected in partnership with premierinn.com

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Bingley, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 21, 2015

I have stayed here a lot recently. They are always helpful and good to deal with. It is being upgraded currently and I had problems with the heater in my room. The substitute heater also didn't work. I went for dinner and by the time I got back they had a working heater in the room. Premier Inn delivers and... More 

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 8, 2015

Freezing room, even tiny top-up radiator dead. No extra blankets nor phone response from reception. Eventually went down and room service brought up a loudly clicking mobile radiator, which would take a week to warm the room, if that. Disappointed by marketing on pillows guaranteeing a good night's sleep.

Was this review helpful? Yes 1
WhitbreadHotels, Online Customer Service at Premier Inn West Bromwich, responded to this review

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. Thank you for taking... More 

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