We traveled to this hotel with national holidays on a cadburys world trip I was worried after looking at some reviews but I was shocked when we arrived it was lovely I was greeted by a mam on reception very helpful we got our room key got to our room it was lovely bathroom was very clean and beds are...
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we stayed as part of a coach trip, check in was quick and girl at reception gave me directions to use the pool.Room was clean and had all we needed .Ladies changing rooms are out of action at health club due to refurbishment so was given a room to change in.The man at health club reception was very helpfull.At the...
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Dear claire c,
Thank you very much for taking the time to review our hotel. It is always a pleasure to read such positive comments about our staff, I am glad you enjoyed your time spent with your son in our hotel. Thank you again for your comments and next time you travel this way do not hesitate to contact...
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I stayed at the Park Inn last weekend as a member of a hen party booking.
The hotel was a little bit far away from Birmingham city centre (20 mins taxi & more so if you time it wrong with the football crowds!), so please bear this in mind if you want to visit the city for shopping and nightlife....
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Dear tweestarbee,
Thank you very much for writing about us. It is always a pleasure to read such positive comments about our staff and I am glad you enjoyed your stay. We are indeed in process of upgrading some parts of our leisure club facilities and I do hope next time you travel this way, this work will be completed....
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Stayed for 1 night.
Girl on Reception wasn't very helpful & had difficulty with her English. But later on there was a guy on and he couldn't have been more helpful!
The room was quite small, ideal really just for a short stop off on a journey, or a business trip. The room was clean, and the bed was comfy....
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Dear Shell P,
Thank you for taking the time to write about Park Inn Birmingham West. I was happy to hear you enjoyed your stay and your meal in our RBG restaurant and I do hope you will be back next time you are visiting the area on business,
best regards
Peter Sivy
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Myself and my Fiance did not check in til 10.30pm but staff were still smiling and very helpful. Even got us ice after bar closed
The rooms are quite small but everything there and vey clean. My only moan is that there was only 3 UHT milks and we had to hunt for more in the morning.
The shower is...
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Dear Vanessa875,
Thank you for taking the time to tell us about your experience. I was pleased to hear you had a pleasant stay and I hope to welcome you back in future, next time you are visiting this area.
best regards
Peter Sivy
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Having stayed at the Park Inn previously I was quite looking forward to staying there but what a difference a few months make. The infrastructure is sound, clean and comfortable but the staff seem to be slipping. Reception at check in was slow and not that welcoming. The resteraunt staff were poor. They did not listen things ended up on...
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Dear reviewer,
Thank you for taking the time to review Park Inn by Radisson Birmingham West. Please accept my apologies for your experience with restaurant service and billing accuracy. We have identified these training needs and will follow up by re-training the restaurant team. I can assure you this experience does not reflect usual standards our restaurant service. Thank you...
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We stayed at this hotel as part of a national holidays trip. This review does not reflect national holidays as they were excellent. On arrival we were informed that there were six other coach parties staying. These consisted of a party of rugy players with quite alot of children. These children had no parental responsibility whatsoever they were aloud to...
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Dear traveller,
Please accept my sincere apologies for the inconvenience some of our guests and their young children caused you. I can assure you all our guests are equally important to us and your experience should not have been affected. You must understand we are unable to enforce parental responsibility onto our guests. Whilst an attempt was made to help...
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We stayed here as part of a package to see a show in Birmingham. There was a problem finding the hotel as the holiday company listed the wrong post code and address however a call to the hotel resulted in the receptionist helping us to find the hotel in minutes. The hotel is clean and welcoming but a little dated....
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Dear reviewer,
Thank you very much for taking the time to review our hotel. It is always a pleasure to read such positive comments about our staff, I am glad you enjoyed your room, our service and our breakfast selection. I am sorry you felt our beds are too hard, our beds have been replaced less than three years ago...
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This is not the most attractive of hotels and I have to say my expectations were higher. Fantastic reception- could not fault the male who checked me in- helpful, friendly, went above and beyond to help- great/ outstanding customer service.
This hotel has a gym and swimming pool with sauna, steam room and jacuzzi. It doesn't seem to be equipped...
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Dear helensuz,
Thank you very much for taking time to write such a comprehensive review. I was sorry to read you were unimpressed with certain parts of your experience. Most readers will understand that any hotel leisure club will be busy in peak times. This is inevitable, as most customers will want to use the facilities straight after work. I...
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I have stayed here with work a few times. On arrival the outside is nothing to get to excited about, however the inside in exceptionally clean and friendly. The rooms are clean and spacious (well the ones I have stayed in always have been) The restaurant and bar have some excellent staff all very friendly and chatty. Would recommend this...
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Dear reviewer,
Thank you for taking the time to review Park Inn by Radisson Birmingham West. Please accept my apologies for your experience with restaurant dinner and food temperature, this is unusual, as we do monitor food temperature as part of our food quality assurance and take regular temperature readings. I was sorry to hear you did not get much...
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