My husband and i recently stayed here for 2 nights and were very happy with the hotel,rooms are basic but very clean and comfortable,staff are very friendly and go out of their way to make your stayas good as possible,the food is also very good,although the menu is limited it's cooked to a good standard.Would stay there again

ARRIVED WITH THREE ADULTS AND 3 KIDS, wished I had asked to see the rooms before we checked in. Reception not very good . Rooms 1 double with z bed smelled of dog and ciggies! beds were clean but the carpet was old and stained décor low grade motel style, cobwebs , lace curtains that had been tumbled dried and... More

Stayed here to visit the Beamish museum. Really can't complain, £45 for one night, staff were friendly, room was clean, free wi-fi. Location was a bit out of the way but we had the car so was fine. 5 minutes to Beamish and 15 minutes into Newcastle. Check out is before 12pm which was nice, get a long lie for... More

I am a young woman who stayed here with a friend, at first glance appears not too bad but we had 2 single beds put together as a double, the bathroom was dirty, walls had black marks all over, we could hear the people in the next room talking it was ridiculous. When I checked in the staff were miserable... More

We didn't have a great stay at all because the bathroom wasn't cleaned and tiles are dirty and filthy need changing and refit. The bath got a bit of crack with bit small trying fit my legs in. The staff were helpful and food is ok anyway. I think the hotel need big refit in bathroom and bedroom

First time we decided to use this group of hotels. We were very impressed at the price per room per night. When we arrived, the receptionist couldn't have been more friendly. Nothing was to much trouble. We had booked a disabled double room and found the room very spacious for my electric wheelchair. The room was clean as was both... More

Could expect a lot more from a budget hotel, rooms ok although rather small and not the cleanest. Went for something to eat in the restaurant and were told we couldn't eat until later as a party of 20 people were due in 45 minutes!! It was quite a drive to somewhere else if you didn't fancy a carvery at... More

great value, good breakfasts, perfect location for easy access to Beamish, Durham, Sunderland and Newcastle and we took the dogs with us - brilliant Ideal for touring the north east - or for staying over if going to a football match - will definitely go back

On my arrival at washington i was greeted by someone pretending being manager but didnt at all look like a manager he was quite abrupt at check in. I was expecting my experience to be as dull as my first impression however when i arrived in my bedroom although the room needed updating i cudnt find anything bad to say... More