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All 6 Washington hotels

Holiday Inn Washington

3.0 of 5 Hotel   |   Emerson District 5 | Emerson Road, Washington NE37 1LB, England
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Holiday Inn Washington
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Ranked #4 of 6 hotels in Washington
A recent review
5 of 5 stars reviewed 3 days ago
David A Chorley, United Kingdom
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323 people have reviewed this hotel

Traveler rating
    73
    107
    96
    31
    16
See reviews for
45
95
32
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Any
English first
Chorley, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stopped for one night while visiting family in Sunderland. Room very clean, breakfast good and staff very friendly. The checkin was late but handled very fast. The location is easy for Sunderland (about 20 mins ) there was a few coach trips in the hotel but the catering staff coped very well at breakfast and all food was kept topped... More

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Aviemore, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed here before and the hotel looks as if it has been given a bit of a make-over. Staff were attentive and the room was adequate for overnight stay. Warning! - they do not have free Wi-Fi and their charges are high!!!! We booked room only so cannot comment on breakfast.

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Wakefield, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a pleasant hotel to stay in. The rooms are quite small but well furnished including a desk, coffee table, 2 chairs and even a trouser press. There is also a 32 inch TV which was a nice surprise. The bathroom is small but fully tiled and quite pretty, It is very quiet at night and I wasn't disturbed... More

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West Kilbride, Scotland
Top Contributor
54 reviews 54 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Sometimes you visit a hotel and realise how much things have improved decor-wise in the last 20 years. This hotel is like that. There's nothing wrong with the rooms apart from very small bathrooms and they are clean and ...well.... fine. They need revamped but it would be difficult to improve the small bathrooms. Staff were very nice, though, but... More

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leeds
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just back from this hotel and could not even spot a speck of dust in my room, paintwork was fresh and clean, bathroom tiles mold free with a new shower curtain,food in restaurant was good and breakfast had a good choice, reception and bar pleasant area to sit also staff are friendly . The bed was comfortable with a choice... More

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MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer Thank you for taking the time to share such great feedback about your recent experience of the hotel, rest assured I will share it with the team who I know will be equally delighted to hear it. I hope that we can welcome you back to stay again soon. Yours sincerely Francis Hindle General Manager More

Blackpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this last minute after making a very late decision that we had to go and see our elderly uncle in Durham hospital - a good 3/4 hour drive up we went straight to the hospital and arrived at hotel 7.30PM they were very welcoming, our room was clean, stylish and very comfortable bathroom at bit small compared to... More

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MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer Thank you for taking the time to share such great feedback from your recent stay with us. I am sorry your visit wasn't for a more enjoyable reason but delighted to hear that you were so well looked after and welcomed. Please be assured that like for like bookings made directly with the hotel will always be just... More

London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I were visiting family in the area and this hotel was in an ideal location. The hotel is a bit dated, but was clean and the staff were friendly & very helpful. We would stay here again but only if we got the reduced rate that we got with this booking.

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MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer Thank you for taking the time to share your recent experience here on TripAdvisor. I was pleased to read that you enjoyed your stay and would return, we look forward to welcoming you back again in the future. Yours sincerely Francis Hindle General Manager More

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

There is one great thing about this hotel, and that is leaving it. The standard is ok and the rooms are clean enough. That, however could never make up for the unbelievable rudeness of the reception staff. A request for a cup of coffee was met with "make it yourself in your room" and an angry frown. I hate the... More

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MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer I am extremely sorry and very surprised to hear about the shortfall in our normally high service standards. I generally receive great feedback about the Front Desk team and can assure you that this will be fully investigated and reviewed internally. If you are able to contact me to share any more details about your stay to assist... More

Bull Shoals, Arkansas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall, this was a pleasant stay. Rooms were getting a little worn, but no real problems to report. The bar and resturant were fine, but thought breakfast cost was over the top. For the full english breakfast (Self-sevice) it was around 16 UK pounds. I must be getting used to American breakast prices, which are normally around $11.00 or free.... More

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MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer Thank you for your recent review here on TripAdvisor. I was pleased to read that you would hope to return in the future and we look forward to welcoming you back for another stay. Yours sincerely Francis Hindle General Manager More

GLASGOW
Contributor
19 reviews 19 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Service and staff good at the hotel and meals are OK. There is a different buffet each evening including a drink for £15.95 which is ok for value but food is nothing startling. Breakfast was good though black pudding a bit dry. Rooms dated and need re done but all and all and average place to stay.

Was this review helpful? Yes
MgrWashington, General Manager at Holiday Inn Washington, responded to this review

Dear Reviewer Thank you for your recent TripAdvisor review, I was pleased to note that you found the service and staff good and the food to your liking (I have noted your feedback about the black pudding). We hope to be able to welcome you back again soon. Yours sincerely Francis Hindle General Manager More

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Additional Information about Holiday Inn Washington

Also Known As:
Holiday Inn Washington Hotel
Holiday Inn Washington Hotel Washington
Washington Holiday Inn
Address: Emerson District 5 | Emerson Road, Washington NE37 1LB, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Washington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Washington 3*
Official Description (provided by the hotel):
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 
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