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Holiday Inn Washington

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Emerson Road, Washington NE37 1LB, England
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1 room 1 guest
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Holiday Inn Washington
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496 Reviews from our TripAdvisor Community

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Traveler rating
    129
    165
    131
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • German first
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    (496)
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    (134)
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Warfield, Berkshire
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Check in was swift by friendly staff and room was clean and comfortable no complaints there but when we went to the restaurant at 19:30 for dinner was told that all the remaining tables had already been set-up for breakfast and we were asked to have our meal in the bar which we declined to do, they then agreed to... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Surprised to hear your comments our breakfast team have been in place for a long time comments like these are not taken lightly and will be looked into . Thank You . More 

Birmingham, United Kingdom
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We use this lovely hotel as a regular base for visiting family and friends in the North East. The service is first-class (Ann in the restaurant treats us as friends,and can't do enough to make us comfortable!), and all staff are competent and genuinely friendly. The hotel is spotlessly clean,and the food excellent, from the buffet breakfast to the first-class... More 

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generalmanager195, General Manager at Holiday Inn Washington, responded to this review

High praise indeed thank you and see you again soon . More 

Northampton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I was very disappointed with this Holiday Inn, I was on a coach trip and we stopped there for 2 nights. The evening meal was of poor standard, I had roast chicken, which was 2 chicken drum sticks, small potato squares roasted and a few veg with gravy, the dessert was a frozen cheesecake which was soggy. The breakfast was... More 

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generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Comments noted even if a little hard and not balanced . More 

Travelers are raving about these Washington hotels

Kingston-upon-Hull, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed in the hotel as part of a National Holiday break, and having read some of the reviews was a little apprehensive - but no need to be. Check in was easy and straight forward, the room (not one of the updated rooms) was comfortable, clean - no complaints here!!! Meals were chosen from a menu, very satisfying and enjoyable... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted you take a fair and sensible view on price for service paid and delivered . Thanks . More 

Buxton, Derbyshire
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed as part of a coach trip with National Holidays. Check in was quick and efficient, our room was clean and comfortable. The evening meal was okay, a set menu, but to be expected as part of a group. There was a full menu option, at an extra cost, but it was available if requested. The breakfast was really good.... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Great praise from a tour group thanks . More 

Chepstow, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for 1 night on business and an ideal location, cost and package for the purpose. Situated just off the A1(M) but still pretty quiet with no road noise. As other reviews have said, the hotel is a bit dated but its reasonable inside. Check in was quick and easy and while not 5 star, the rooms were clean and... More 

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generalmanager195, General Manager at Holiday Inn Washington, responded to this review

True and fair reflection thank you . More 

Cheshire
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel several times and the experience is consistent. The rooms are very basic and not particularly warm which is not helped by a duvet that is the thickness of cardboard. The bathroom refurbishment is not working; the bathroom is now smaller, more cramped, it is not possible to stand in front of the sink due... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thanks comments noted bathrooms are just being finished now we think they are great , surprised at your comment regards breakfast have a great choice min 10 hot items cold section drinks !!! but thank you for your response . More 

Sutton Courtenay, England, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A nice friendly hotel,in a good location just off the motorway.If you are visiting Edinburgh or Alnwick.The hotel is dated but don't be put off,it's under refurbish,some rooms already have new bathrooms.The evening meal was good,the breakfast was excellent plenty of choices,hot or cold it was all cooked fresh. There is a good bar and places to sit down.the hotel... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted to hear your comments the hotel is undergoing lots of change all for the good . More 

Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed as part of a coach holiday. Although room was, for the best part, okay the bin wasn't emptied the three nights I stayed. That was minor compared to the evening meals served. They represented something I'd expect from a second rate 'old folks home'. There were too few waiting staff for 2/3 coach parties. One night I'd only been... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks your comments . More 

Ebbw Vale, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

helpful staff, managers and staff went out there way to help. clean and tidy cant fault it for a holiday inn. room was spacious with a comfy bed, room cleaned every day and also bedding was changed twice in the three nights i stayed which i thought was nice to have fresh blankets half way through your stay.

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks great comments . More 

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