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Holiday Inn Washington

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Emerson Road, Washington NE37 1LB, England
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Holiday Inn Washington
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Holiday Inn Washington
Holiday Inn Washington
Holiday Inn Washington
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455 reviews from our community

Traveler rating
    117
    155
    120
    42
    21
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70
124
37
135
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (455)
  • Mar-May only
    (131)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (86)
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have stayed in many Holiday Inn's however this one was somewhat outdated. The bathroom door was peeling paint and had a damp smell and was generally quite tired looking. Staff, service and location were all fantastic. Unfortunately I wouldn't stay here again.

Was this review helpful? Yes
Kesgrave, United Kingdom
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here as part of a coach trip for 3 evenings, with dinner and breakfast. I have a gluten intolerance, and they made sure that I had gluten free rolls, gravy etc. Food very good and tasty. Nikkita, our waitress, was always smiling and happy with everyone. The manager always came over and spoke to us (I am the... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Regret the service you received was not to our normal high standard. But your comments are noted in the positive manner given . Thank You . More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed as we needed something local and last minute. the price was good so we decided to book. On arrival we felt insulted at reception about our room choice ..The room was ok. Basic but ok for one night. Bar lady was again.. Rude. No smile, chat or friendliness about her. However the restaurant staff were very helpful. On... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Regret the service you received was not to our normal high standard. But your comments are noted in the positive manner given . Thank You . More 

Travelers are raving about these Washington hotels

Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Was with a small group (23) Staff were very helpful and friendly. Room was quiet, although quite near busy road. Room very clean and comfortable. Food very good, and plenty of it.We even got balloons for someone's birthday. thank you!

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank You . Delighted to have made your stay special . See you next year . More 

Bournemouth, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed in a good few Holiday Inns before but this one is not up to the usual standard you would expect. It is in a good position for the A1, Angel of the North, Beamish Museum etc. I had a 3 night stay @ £167 which is a reasonable price. Free car parking a bonus. Comfortable room & bed.... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry we did not meet your expectation ,but delighted to inform you that a refurbishment is due to start on the 15 June 2015 . Your constructive comments are taken in the positive manner offered . More 

manchester
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed Overnight on a National Holiday w/e to Durham and Beamish; Check-in ...Brilliant, our room keys were waiting for us when we arrived. Lovely pleasant ladies on Reception; Very nice Room.....Clean and a choice of soft/firm pillows made for a good sleep; Lovely evening Evening with choices; Super Breakfast, again lots of choice; All staff helpful and polite; All in... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many Thanks Your comments will be passed onto the staff . More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Everything was nice Reception quick easy & nice, all our questions answered by the Pleasant lady on the desk. Rooms immaculate, spacious & nice everything you would expect. Breakfast nice, everything hot/ chilled lots of staff. Price nice. We will be back

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted you had a nice stay see you soon . More 

St Helens, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My first time at this hotel, and I agree with some of the comments that the hotel needs a bit of a makeover. However this is insignificant as it is extremely clean, food great but most of all is the staff who are brilliant. I must mention a couple of them Becca and Deborah on reception and Rachael and Laura... More 

Was this review helpful? Yes 2
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sue Delighted with your comments will make sure that staff are informed of your comments look forward to your next visit . More 

Livingston, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

On arrival outward appearance of hotel disappointing, but it's service that matters. Unfortunately, it's look was a precursor to the level of service recieved. Even though we booked a family room we were given an adjoining room with connecting door to a group of young lads on a party weekend. Enduring the late evening disco and karaoke we settled in... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry to hear your comments were not responded to quickly and in the manner you expected. We will look further into your complaint and try to stop this happening again . Your constructive comments will be a acted upon . . More 

Blackburn, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

their were a number of small issues with the room we were provided with, but the duty manager was on hand to resolve each one to our satisfaction. The Hotel is in need of modernising in some areas and we were informed that this is already in the pipeline. We look forward to seeing this on our next visit. The... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Agree each problem has a solution . Delighted Emma was able to help. More 

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