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Holiday Inn Washington

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Emerson Road, Washington NE37 1LB, England
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Holiday Inn Washington
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485 Reviews from our TripAdvisor Community

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Traveler rating
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    163
    127
    46
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (485)
  • Mar-May only
    (134)
  • Jun-Aug only
    (156)
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    (86)
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Cumbernauld, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Been using this particular hotel for some 20 years and it's average but reasonably priced and being beside a motorway it's handy. However this time when checking out I actually studied my bill and was horrified to find a 10% additional charge for the restaurant. When querying this I was told it's a service charge, to eat in the hotel... More 

Was this review helpful? Yes
Newcastle upon Tyne, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

After travelling on a coach for almost 12 hours I was looking forward to the 3 course evening meal but was very disappointed. The description from our tour manager was the exact opposite of what I received. Food was tasteless, barely met 1of your 5 a day but most off putting was that the food was cold. Breakfast redeemed itself... More 

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Droitwich, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stopped at a Holiday Inn before I had no hesitation in using them again. Reception was very welcoming and professional. The room was clean and the beds comfortable. Breakfast was excellent. Would definitely stay here again.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was pleasant and the food good but the ground floor room we were given was very substandard. Although the bed was comfortable and there was a pleasant view of the grounds from the window, the room was small and the bed was against a wall with no bedside cabinet there. However the main problem was the bathroom. It... More 

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generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry the bathrooms are all being refurbished and a supplier has let us down , but the missing items are here now and in place . Comment passed on to builders . Thank you . More 

Bath, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here July 2015. Staff are great and restaurant staff very attentive. Evening meal nothing more than average. Wife was very disappointed with Caesar Salad. Breakfast average. Room at the back of hotel had nice views across the countryside. Good accessible location.

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Many thanks regards the comment on the staff, will try to improve the rest our new breakfast standard is top class . More 

Coventry, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the room was ok, basic but clean, the staff very pleasant and helpful, however the breakfast was the worst i have ever experienced in a hotel, no yogurt of any kind, [the staff said they had run out two days before], no melon, oranges,figs, [only tined fruit salad and grapefruit], no crusty bread , marmite, one spoonful of scrambled egg... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you we have tried to call !! On this morning a few things went very wrong and we hold our hands up and say sorry we got it wrong . Comment taken in the positive manner meant . More 

Falkirk, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here several times in the past few years, and always have had good service, the staff are very pleasant if they weren't i wouldn't stay here.rooms are well maintained, clean and its great for commuting into Newcastle and down to Durham.

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you its comments like this from regular clients that give a level balance to comments and make us want to keep on giving great service . More 

Staffs
Level Contributor
99 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quite an ugly place from the outside had a medium sized car park just by reception with an additional larger car park at the rear. Reception was quite pleasant with small seating area in front of a bar. Not sure if it could accommodate too many people there. Friendly staff at check in and very quick and efficient. A walk... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Thank you yes does a great job! When all the bathrooms are all refurbished we go straight on to the rooms so we will be all sparkling and new . Look forward to your return visit . Thanks . More 

Manchester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here several times over the last few months and have always found this hotel to be comfortable and clean with helpful staff. We have eaten in the restaurant a few times and always found the food to be of a good standard and the staff in the restaurant have always been friendly and helpful both in the... More 

Was this review helpful? Yes
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Delighted you were happy with the new bathrooms , they are a great addition to our product . Rooms will be started on the next phase . Thanks . More 

Harwich, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Car park away from the hotel at the rear of the building, quite dark an lonely when arriving in the evening. Put in a ground floor room along a long corridor of Seminar Rooms and appeared to be the only one at that end of the building. Arrived at 9.25pm and asked at the desk if the restaurant was still... More 

Was this review helpful? Yes 1
generalmanager195, General Manager at Holiday Inn Washington, responded to this review

Sorry to read your comments, i will look into all the points you mention . Single lady travelers are normally looked after so this was a little hard to understand . More 

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