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Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road | High Usworth, Washington NE37 1PH, England
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Mercure Newcastle George Washington Hotel Golf and Spa
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Mercure Newcastle George Washington Hotel Golf and Spa
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466 reviews from our community

Traveler rating
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    102
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed here on 3 spa breaks booked through spabreaks.com and am yet to be disappointed. The treatment staff are very friendly and excellent at what they do, the reception staff are really helpful and the spa itself has a good size pool, large Jacuzzi, steam room and sauna. The hotel rooms are spacious and comfortable, everything you need... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff are all very friendly, especially the restaurant staff who went out of their way to accommodate my husband with kippers for breakfast when it was a buffet breakfast available. The rooms are nice, clean and bright and we felt it was good value for money and we would really like to return again in the summer when it... More 

Was this review helpful? Yes 2
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your review following your recent stay at the hotel. Our aim to provide excellent service to our guests and it is important each member of the team are friendly and approachable. I will share your kind comments with the team as it is always encouraging when their efforts are recognised. I do hope to welcome... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my fifth stay at this hotel and the experience is improving with each visit. The rooms have always been very clean and tidy but it has been little things that have irritated in the past. However, I believe the restaurant food and service has greatly improved; the welcome and service at reception is always warm and friendly, and... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your review following your recent visits to the hotel. I am pleased you have experienced the improvements at the hotel and you are right we wish to continue to work hard to ensure every guest has the best possible stay at the hotel. I note your comment regarding newspapers and I will ensure this is... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Thought I would call in after speaking to a friend who had recently been for the afternoon tea, grabbed a sandwich and a few drinks. The bar staff were very friendly and helpful. Also had a visit to the spa Sarah was very helpful and friendly and hopefully looking foward to coming back again to get pampered.

Was this review helpful? Yes 3
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your review following your recent visit to the hotel and spa. It is our aim to provide excellent customer service and your comments are very encouraging. I am very pleased you found the hotel team to be both friendly and helpful. I hope to welcome you back to the hotel in the near future. Best... More 

York, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

just returned from Underworld at the Sage. Hotels in central Newcastle stupidly expensive. George Washington was brilliant. Large Beds, Swimming Pool, Sauna and Jacuzzi . Restaurant was very good. Staff really helpful. 10-15 min taxi ride to centre

Was this review helpful? Yes 3
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for taking the time to write your review. I am delighted that you enjoyed your visit to both the hotel and the North East. The hotel is only a short distance from the city centre but, offers all the benefits of an out of town location. I look forward to seeing you again in the near... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing 5* hotel in my opinion. Amazing staff friendly and welcoming. Beautiful cleaned and looks newly refurbished. Spa area beautiful nicer than some 5* hotels. Small but comfortable. Highly reccomend. Treatments amazing and food was 5* great little find. Will be back for sure!

Was this review helpful? Yes 2
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and the Montana Spa. I look forward to welcoming you back again soon. Kind regards, Martin Hall General Manager More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel with golf and spa facilities. Great value for money. Hotel was lovely and clean. We had an executive room with jacuzzi bath, four poster bed and balcony. Well worth paying the little extra. Rooms beautiful. Staff so friendly and welcoming. Spa are lovely and clean. Nicer than the Hilton and other 5* I have stayed in! The food... More 

Was this review helpful? Yes
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your kind review from your recent stay at the hotel. I am very pleased you enjoyed your visit to the hotel. I will share your comments with the hotel team, as it their dedication which determines we meet our aim to provide excellent service to all our guests. I hope to welcome you back to... More 

Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were glad to stay at the Mecure Newcastle. It is well located in pleasant surroundings and we were greeted by a cheerful, efficient Manager who gave us good guidance on our experience. After a drive around Newcastle we settled into their restaurant and took advantage of their three course special which was a bit of a mistake as it... More 

Was this review helpful? Yes 3
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your review following your recent stay at the hotel. I am very pleased you found the hotel team to be pleasant and efficient. I note your comments regarding the noise from adjacent bedrooms and will ensure this is rectified for the future. Thank you for your feedback. Regards Martin Hall General Manager More 

Newcastle, United Kingdom
Top Contributor
164 reviews 164 reviews
35 hotel reviews
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Always disappointing to play golf out of season into winter greens but having said that the green keepers were clearly hard at work scarifying the greens. Expect they will be fabulous surfaces to play on once season starts in earnest. Will go back then! Kevin at the club counter was friendly and welcoming to us as first time visitors to... More 

Was this review helpful? Yes 2
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest Thank you for your kind comments following your recent visit to both the golf course and the hotel. I am pleased you enjoyed the golf course layout and you are correct in the green keeping team are preparing for the start of the new season's competitions. I am sure you will enjoy the benefit of these works on... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We visited the hotel to use the spa and have some lunch. We entered the hotel and given poor directions to the spa and changing area. Eventually we found them then realised we would have to walk through a gym in our swimwear to get there. After a while using the spa facilities which were good, we decided to go... More 

Was this review helpful? Yes
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review

Dear Guest I am sorry that on this occasion that you were disappointed with your visit to the hotel. I treat all feedback with the utmost seriousness and I am currently investigating this matter. I will ensure improvements are implemented immediately regarding the poor service you experienced. I will also investigate the feasibility of improving the disabled access to both... More 

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