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Wheatsheaf Hotel

3.0 of 5 London Road, Virginia Water GU25 4QF, England
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125 reviews from our community

Traveler rating
    22
    34
    22
    24
    23
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32
34
2
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Such a shame this place has gone so downhill........Never used to be like this !!!! Right next door to Windsor Great Park - situated on the busy A30 - this place COULD have so much more going for it - BUT unfortunately with no atmosphere, staff desperately needing to be re-trained and as for the manager?! Well totally lost for... More 

Was this review helpful? Yes
London
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Considering the outstanding location of this pub (next to Virginia Water), you'd expect this pub to be amazing..sadly it's average. We waited over 45 mins for food and then had 3 staff ask "is everything ok?" whilst we were sitting there hungry. The food was good once it arrived..but we won't be going back sadly.

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Travelers are raving about these Virginia Water hotels

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We visited as a group of friends on a quiet Thursday afternoon, yet it doesn't seem to matter when you visit this restaurant anymore it's got poorer and poorer over time and now iv completely given up on it. The service is terrible, after queuing at the bar for 10mins as there was only 1 person serving, we get to... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

What a shame, decided to book here with 4 friends for a birthday meal. First impressions ... good, very nice pub/restaurant clean and welcoming atmosphere. Approached the bar and told them we had booked a table, a nice young lady took the cake we had and directed us to our table. There were 3 people behind the bar, not serving... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear barney186338 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Wheatsheaf Hotel with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Part of a pub chain offering good food and a great selection of cask ales. Very warm welcome and all staff very helpful. Rooms are warm and spacious with every thing you might need. Great shower with plenty of hot water and a good size shower towel. Very handy for Ascot race course, plenty of on site free parking

Was this review helpful? Yes
Sandy, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night 4 guys attending a function nearby, check in was prompt and well instructed by a pleasant young lady 1 of our rooms had been upgraded and was changed from double to twins without any fuss.The bar was quite busy with mostly diners but no problem when we just wanted a couple of bowls of chips etc... More 

Was this review helpful? Yes 1
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear ianandjules Thank you for providing us with your review I can confirm that I have passed on your comments about your visit to the management team and to the Area Manager of the Wheatsheaf Hotel who would like to thank you for your feedback and to let you know that they have taken your feedback on board and passed... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Over 1 1/2 hour wait for the food, when it did finally arrive two of the orders were incorrect, the vegetables were raw, no cheese sauce on the cauliflower cheese, toilets in a disgusting state - loo roll all over the floor and urinals blocked. We were refunded the cost of the whole meal but this is not the point... More 

Was this review helpful? Yes 2
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear Joanne Q Thank for taking the time to provide us with your review regarding your recent experience at the Wheatsheaf Hotel. I would like to apologise that we failed to meet your expectations at the Wheatsheaf Hotel regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

East Cowes, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The real problem with this establishment is the staff. From the older unsmiling woman who 'appeared' to be running the show to the indifferent and at times downright rude bar staff who rolled their eyes at every request and for whom the words customer service were clearly unknown, the staff were disgraceful. We were a party of 16 and our... More 

Was this review helpful? Yes 3
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear Amber B Thank for taking the time to provide us with your review regarding your recent experience at the Wheatsheaf Hotel. I would like to apologise that we failed to meet your expectations at the Wheatsheaf Hotelregards to the service you received. I can assure you that I have passed on your comments to the Management Team who would... More 

Virginia Water, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2014

This has to be the worst meal you could ever have. We booked a large table for 16 of us for a family get together and the whole experience was appalling. As we wanted to pay separate bills they directed us to the bar to order our food where the bar staff rolled their eyes for every request! The food... More 

Was this review helpful? Yes 1
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear pdelaney2014 Thank for taking the time to provide us with your review regarding your recent experience at Wheatsheaf Hotel. I would like to apologise that we failed to meet your expectations at the Wheatsheaf Hotel in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who would... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 3, 2014

Tried to book a Christmas lunch for seven people twice, each time the booking was accepted on line and then declined. last time a deposit was actually taken then received a call to say that there was a mistake, the booking should not have been accepted due to a miscommunication between Pub and Head Office terrible attitude to customer service... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Wheatsheaf Hotel, responded to this review

Dear Rita S Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Wheatsheaf Hotel with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have... More 

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Additional Information about Wheatsheaf Hotel

Address: London Road, Virginia Water GU25 4QF, England
Location: United Kingdom > England > Surrey > Virginia Water
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wheatsheaf Hotel 3*
Number of rooms: 17
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Also Known As:
Wheatsheaf Hotel Virginia Water, UK - Surrey

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