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All 3 Sutton hotels

Holiday Inn London Sutton

3.0 of 5 Hotel   |   Gibson Road, Sutton SM1 2RF, England
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Ranked #1 of 3 Hotels in Sutton
A recent review
4 of 5 stars reviewed 6 days ago
emma c Portsmouth, United Kingdom
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229 reviews from our community

Traveler rating
    54
    110
    46
    11
    8
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48
47
25
81
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Portsmouth, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for the weekend with my young family as we had a weekend pass for chessington. I would definately stay again. Staff seemed happy in their job which showed in their efficiency and politeness. Spotless room and bathroom was generous in toiletries. We were given 2free drink vouchers for the bar as it was my husband birthday and the... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Torquay UK
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located on the edge of the town centre a short walk to the railway station - pleasant location. Stayed in a family room with two double beds - all standard Holiday Inn stuff. Reception staff friendly and helpful. Gave us a clear simple town map and one for Central London showing key bus routes. Hotel seems to do... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Kent
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the holiday Inn as part of a wedding party and was warmly welcomed on arrival. The children were given vouchers for free milk and cookies and both given colouring packs. The room was bright and spacious and met our needs. We stayed for breakfast the following morning where there was lots of choice of very tasty food.... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Senior Contributor
30 reviews 30 reviews
27 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent reception staff who gave a warm welcome and acknowledged rewards membership. Room upgraded but had to return to a standard room due to required bed configuration . Standard room tired in comparison to executive room but clean with very comfy beds. Provided with executive extras which was nice eg bath robes, slippers etc. Walking distance to restaurants and shops.... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly welcome at Reception. Rooms are fresh and clean, bathrooms small but good shower! One lift out of action but clearly signposted that work is being done to fix it. Housekeeping staff also friendly and helpful. Among the best Holiday Inns I've stayed at. Will definitely stay here again and would recommend it to others.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Cork, Ireland
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here for two nights in July. Very nice hotel the staff were very friendly and welcoming. The Bedroom was good size with a really comfortable bed with really fluffy pillows. The room was well equipped. The Breakfast was lovely plenty of choice. Overall an enjoyable stay.

Was this review helpful? Yes 2
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Southport, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 8, 2014

This was our first ever stay in a Holiday Inn, stayed 2 nights and it was great. We had an all inclusive package of dinner bed and breakfast . The room was a nice size and very clean, bed very comfy, there was a choice of pillows firm or soft although to be honest not a lot of difference! The... More

Was this review helpful? Yes 2
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Hinckley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

Perfect Holiday inn experience. Just the way it should be. Great little touches which make the stay more enjoyable. Had room service food very good. Staff very attentive, Would recommend to anyone and look forward to return soon.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Leicester, United Kingdom
2 reviews
4 of 5 stars Reviewed August 5, 2014

Only stayed one night but got the floor I wanted,low floor because I don't like lifts,the room was great, nice and clean with plenty of pillows.The food for the evening meal was nicely cooked hot and plentiful,this was buffet style as we were on a coach holiday.The staff couldn't have been more friendly and helpful,everything was done with a smile... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

1 review
4 of 5 stars Reviewed July 31, 2014

I find the hotel hospitable and the staff are very friendly and reliable too. The arcade is just down the road after Crown Agents for easy access to shopping. Added to that is the fact that the Crown Agents office is just 2 blocks away. I will recommend this hotel to anyone going to Sutton for whatever purpose any day.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Location: United Kingdom > England > Surrey > Sutton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn London Sutton 3*
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK

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