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All 3 Sutton hotels

Holiday Inn London Sutton

3.0 of 5 Hotel   |   Gibson Road, Sutton SM1 2RF, England
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70%
Ranked #1 of 3 hotels in Sutton
A recent review
4 of 5 stars reviewed today
Christopher W Shanghai, China
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219 people have reviewed this hotel

Traveler rating
    50
    104
    46
    11
    8
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43
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25
78
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Shanghai, China
Contributor
18 reviews 18 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed today NEW

Located close to Sutton station, stayed for 4 nights. Great breakfast and friendly breakfast staff. Breakfast closing at 0930am is a little early.....good room standards if a little small and a tiny bathroom. Would recommend.

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Lancashire
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my wife as a base for the Hampton Court Flower Show. Reception staff very welcoming, helpful and friendly. Rooms very clean and spacious, comfortable beds. The restaurant for dinner and breakfast is stylish and the food and particularly the service is higher standard than similar Holiday Inns. The parking is really handy, although a fee payable, it... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice size room and the bathroom was larger than some hotel rooms I have stayed in. Attentive staff, pretty good buffet breakfast. Only downside was the cash machine was chargeable, had a £250 limit and eventually it refused to produce any cash. Bar was a bit pricey, a large JD and ice was 10p short of a tenner. I think... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board your comment about tyhe cash machine and have shared this with the cash machine operator for immediate... More

Halifax, United Kingdom
1 review
5 of 5 stars Reviewed June 25, 2014

We stayed for 2 nights commencing 16th June in a 4th floor executive room. Lovely quiet room overlooking the theatre and beyond. The staff couldn't do enough for you. Everyone was friendly and helpful. Nice relaxing bar. We didn't have dinner, but breakfast was good. Midweek breakfast closes at 9:30. Could do with being a little later for us leisure... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. As you stated a private safe as well a minibar are only available in our Executive Rooms (16 rooms) or one of... More

Lahore, Pakistan
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 19, 2014

My parents stayed here last August, and though they had booked an airport transfer through the hotel, on arrival they were asked to pay 10 pounds more! The girl Becky who had booked the taxi refused to help at that time. The room and services were good. So if you are staying here don't book a taxi through them, they... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Although you did not actually stay yourself at the hotel as it was your parents who stayed, it is a shame that... More

Upminster
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2014

I wasn't expecting a great deal from the hotel after all it was just a one night stay, £120ish for double room and breakfast included. The first thing that struck me was how polite the staff on reception were, nothing seemd too much trouble for them. The room was really nice, a massive bed and really comfortable armchair and the... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 1, 2014

I can't really find a lot to say about here. They have a really nice cafe, which was one of the best things about it! Me and my partner went here to have a night to ourselves (we both live with our parents) and were looking forward to a quiet night away. The room was pretty standard for a Holiday... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board the comment you made about our restaurant/bar prices and will forward these to our Head Office as... More

Wales
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

Have stayed here several times and every time has been pleasant and comfortable. For myself one of your greatest assets is the friendliness of the staff. The breakfast staff are extremely friendly and helpful, and Nicky is a great asset to you as are all the others. One minor gripe was the price of the local phone call. Hope to... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More

Bhubaneswar, India
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 23, 2014

Stayed for 3 night. Location is good. expensive internet, not much choices for food. Breakfast is good. The rooms are nothing to speak about. They gave me a room with 2 sngle beds, which I hated and they did a room change. Can stay but nothing great about it. Carry your own luggage to the rooms.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I thought I point out that at the hotel we do not have single beds whatsoever, our twin beeded rooms consist of... More

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 23, 2014

My colleague and I have stayed in many hotels across the years and have been delighted to find that the best service we've experienced is on our own door step! We stay a couple of nights a week and we have been made to feel very much part of the family. Trip advisor gives us a perfect platform for sharing... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Looking forward seeing you again at the hotel this week. Marco Frik General Manager More

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Location: United Kingdom > England > Surrey > Sutton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn London Sutton 3*
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 
Number of rooms
119

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