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All 3 Sutton hotels

Holiday Inn London Sutton

3.0 of 5 Hotel   |   Gibson Road, Sutton SM1 2RF, England
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Ranked #1 of 3 hotels in Sutton
A recent review
4 of 5 stars reviewed 2 days ago
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226 people have reviewed this hotel

Traveler rating
    53
    108
    46
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent reception staff who gave a warm welcome and acknowledged rewards membership. Room upgraded but had to return to a standard room due to required bed configuration . Standard room tired in comparison to executive room but clean with very comfy beds. Provided with executive extras which was nice eg bath robes, slippers etc. Walking distance to restaurants and shops.... More

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Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Friendly welcome at Reception. Rooms are fresh and clean, bathrooms small but good shower! One lift out of action but clearly signposted that work is being done to fix it. Housekeeping staff also friendly and helpful. Among the best Holiday Inns I've stayed at. Will definitely stay here again and would recommend it to others.

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Cork, Ireland
Contributor
17 reviews 17 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights in July. Very nice hotel the staff were very friendly and welcoming. The Bedroom was good size with a really comfortable bed with really fluffy pillows. The room was well equipped. The Breakfast was lovely plenty of choice. Overall an enjoyable stay.

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Southport, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first ever stay in a Holiday Inn, stayed 2 nights and it was great. We had an all inclusive package of dinner bed and breakfast . The room was a nice size and very clean, bed very comfy, there was a choice of pillows firm or soft although to be honest not a lot of difference! The... More

Was this review helpful? Yes 2
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Hinckley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Perfect Holiday inn experience. Just the way it should be. Great little touches which make the stay more enjoyable. Had room service food very good. Staff very attentive, Would recommend to anyone and look forward to return soon.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Leicester, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Only stayed one night but got the floor I wanted,low floor because I don't like lifts,the room was great, nice and clean with plenty of pillows.The food for the evening meal was nicely cooked hot and plentiful,this was buffet style as we were on a coach holiday.The staff couldn't have been more friendly and helpful,everything was done with a smile... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

1 review
4 of 5 stars Reviewed 4 weeks ago

I find the hotel hospitable and the staff are very friendly and reliable too. The arcade is just down the road after Crown Agents for easy access to shopping. Added to that is the fact that the Crown Agents office is just 2 blocks away. I will recommend this hotel to anyone going to Sutton for whatever purpose any day.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Shanghai, China
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located close to Sutton station, stayed for 4 nights. Great breakfast and friendly breakfast staff. Breakfast closing at 0930am is a little early.....good room standards if a little small and a tiny bathroom. Would recommend.

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board your comment about the breakfast timings and can inform you that we changed the closing time to... More

Lancashire
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed here with my wife as a base for the Hampton Court Flower Show. Reception staff very welcoming, helpful and friendly. Rooms very clean and spacious, comfortable beds. The restaurant for dinner and breakfast is stylish and the food and particularly the service is higher standard than similar Holiday Inns. The parking is really handy, although a fee payable, it... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 1, 2014

Nice size room and the bathroom was larger than some hotel rooms I have stayed in. Attentive staff, pretty good buffet breakfast. Only downside was the cash machine was chargeable, had a £250 limit and eventually it refused to produce any cash. Bar was a bit pricey, a large JD and ice was 10p short of a tenner. I think... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board your comment about tyhe cash machine and have shared this with the cash machine operator for immediate... More

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Location: United Kingdom > England > Surrey > Sutton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn London Sutton 3*
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 
Number of rooms
119

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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