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All 3 Sutton hotels

Holiday Inn London Sutton

3.0 of 5 Hotel   |   Gibson Road, Sutton SM1 2RF, England
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70%
Ranked #1 of 3 hotels in Sutton
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
bunnj Bristol, United Kingdom
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200 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Bristol, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed here for my sons 7th birthday so we could have 2 days in Chessington. We had to book the 2 nights separately as there was no availability with Chessington holidays for the 2nd night. When I rang the hotel and explained they said no problem they would combine the booking so we could have the same room... More

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Boston, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Many thanks to all the team at Holiday Inn Sutton, As a priority club member I am always grateful for an up grade when available, what makes this hotel special is they always remember our favourite room/suite room 415. Reception staff, bar staff and the team running breakfast are some of the best staff we have come across over the... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in due time. Marco Frik General Manager More

Gillingham
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed over night at this hotel for my sons birthday after a long day at Chessington world of adventures. From chessington resort we only had a short distance to drive till we reached the hotel which was in a great location from local shops etc. We were greeted by lovely staff who were very helpful. Our room was very... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We do hope your son's toe is better now. Looking forward to welcome you back to the hotel in due time. Marco... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

I stayed here recently on business, my 4th visit or so. The hotel is a bit outside of London, perhaps 30 mins or so but is easy enough to travel to by train and less than a ten minute walk from the railway station. Book in was effortless, room very clean, comfortable and no issues. I was dining alone but... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in due time. Marco Frik General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 5, 2014

Had a day off work so thought I would treat my mother to breakfast and then a trip to the spa at the hotel. I'm a regular user of the spa and have nothing but praise for it. The breakfast on the other hand was very very disappointing. The only saving grace was the staff who were absolutely brilliant. Where... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback with reference to your visit to our hotel. Guest comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I can assure you that our mushrooms are fresh and no tinned food is... More

UK
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2014

We stayed here as a family with 2 small children. We stayed in a 'double double' room which was great for us. The hotel and room were all clean. The staff were extremely helpful and friendly throughout our whole stay, especially the friendly faces at breakfast each morning. The small gym and pool were great with the kids and were... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in due time. Marcoi Frik General Manager More

Perth, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 10, 2014

I stayed here last week the night before a meeting. Arrived quite late, but there was still good food available in the bar, and the staff were happy to accommodate my slightly of menu request. Reception staff were friendly and welcoming too. I've stayed at a couple of similar priced places in the area and this was definitely the best.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More

Bournemouth, United Kingdom
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

Two of us stayed for a couple of nights. The room was smallish with limited space to hang or put anything. Broadband in the room is chargeable (and I recall quite pricey) - luckily didn't take it up as there was no plug by the bed if I wanted to use it! This also meant I couldn't use my mobile... More

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GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

I hereby would li to thank you for taking the time to leave us your feedback., although have received this now via two other sources as ell. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I would like to apologise foir any inconvenience... More

London, United Kingdom
Top Contributor
251 reviews 251 reviews
162 hotel reviews
251 helpful votes 251 helpful votes
3 of 5 stars Reviewed February 7, 2014

The USP of this otherwise standard Holiday Inn are the reception staff who are utterly charming and could not have been more helpful. I was really impressed. As a platinum IHG member I was given an upgrade, which was kind. My room was pretty standard but lovely and warm. The gym is good. The restaurant was average. It's a cold,... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I particulary appreciate the comment made about our Reception staff, something I will share with them. I have taken onboard your comment... More

surrey
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 2, 2014

Stayed for a single night - good check in experience, clean room, decent breakfast - but may be appropriate if the staff in the breakfast area weren't bad mouthing the management and Holiday Inn, very unprofessional, otherwise a decent stay

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time sharing your experiences at the hotel with us and we appreciate your positive feedback on the stay itself. With reference to your comment about bad mouthing the Management I can assure you that this was not the case as we have spoken already to the two staff members involved, after receiving your Guest Comment... More

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Additional Information about Holiday Inn London Sutton

Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Holiday Inn London - Sutton Hotel
Holiday Inn Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK
Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Location: United Kingdom > England > Surrey > Sutton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Sutton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London Sutton 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 
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