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Holiday Inn London Sutton

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Gibson Road, Sutton SM1 2RF, England
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Holiday Inn London Sutton
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Holiday Inn London Sutton
Holiday Inn London Sutton
Holiday Inn London Sutton
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285 reviews from our community

Traveler rating
    75
    126
    59
    14
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nottingham, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed yesterday NEW

they say choose your pillow either synthetic anti allergenic or natural feather and down asked at 3 oclock still not got 8pm after several phone calls etc etc shouldn't be offering what they can not provide asked for 3 soft and 3 firm feather and down never provided disabled toilets have a machine in the entrance just at wheelchair height... More 

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England, United Kingdom
Top Contributor
110 reviews 110 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a night in May as working nearby. It was better than I expected, which was a pleasant & welcome surprise. The best part about the stay was the staff on reception, in the bar and restaurant who were all very pleasant & friendly and for whom nothing was too much trouble. We ate in the restaurant for dinner... More 

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Senior Contributor
48 reviews 48 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with business and part of IHG so stay in a good number of hotels within the chain. The staff on reception were warm and welcoming. Room is ok, normal holiday inn style, thought that the bathroom looked a bit dated but perfectly functional Ordered room service and order was not quite complete, they forgot the topping on the... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear fluffymallows, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding our reception staff. I was very dissapointed to learn of your poor experience regarding your room service order. I would like to assure you that I will be taking your comments up with... More 

Alderley Edge, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel rooms well proportioned and clean, breakfast was also good What let this hotel down was a queue of 6 of us at gone 8pm trying to check in with only one person on front desk. The person on the desk should have called for help but did not which meant that we were delayed circa 30 mins when absolutely... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear marshallls28, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel in general and your breakfast experience. I was so sorry to read of your poor experience during check-in. I would like to assure you that I will be taking your comments... More 

Littlehampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My partner who belongs to this chains reward scheme booked this because of its central location in a Sutton, last time we stayed in a Holiday Inn it was very clean, modern and good rooms. We were bitterly disappointed here, on arrival no bar staff to buy a drink,so not a good start. The room was drab and desperately in... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Amanda884, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions and breakfast. Please rest assured that these issues will be looked into as receiving customer feedback is of the utmost importance to us as it assists... More 

Manchester, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here twice when going to Wimbledon. Free car park. Excellent rooms.and good breakfast! Had a nice dinner here with a good choice of dishes. Bar area comfortable but lacked atmosphere when we went in but we were tired after a full day out

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Christine G , Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel. I am sorry that you felt the bar lacked atmosphere. We are in the processing of addressing this issue and are looking into ways of enhancing the guests experience.... More 

Eastbourne, United Kingdom
Top Contributor
145 reviews 145 reviews
47 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got the Holiday Inn discounted on a web site and were really impressed with our stay here. We chose a B&B for our first nights stay in Sutton and were disappointed in the standard of accommodation so really didn't want to stay there again also limited large hotels in this area. But having got the Holiday Inn on an offer... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Budeastbourne, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. I do hope that we have the pleasure of welcoming you back again in the future. Regards, More 

Taunton, United Kingdom
Top Contributor
51 reviews 51 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All services, reception, bar, restaurant, were all excellent friendly and efficient. The food, both breakfast and dinner was excellent and served promptly. The room was well equipped and bright, air con worked well the only negative issue was that the hotel is showing its age especially in the bathroom were repeated attempts at grouting round the bath and floor edges... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Netgezien, Thank you for taking your time to write a review following your recent stay with us. I am delighted to read all your positive comments. With regards to your comments regarding the bathroom, I am pleased to be able to inform you that just this week we have completed the second stage of our major bathroom refurbishment project... More 

Bristol, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

My wife and I stayed here for two nights with our daughter to celebrate her birthday by taking her to nearby Chessington World of Adventures The hotel is a little dated in decor but clean and bright, the staff were all very nice and very helpful The pool and gym were very good and we all enjoyed a swim before... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Nigel H, It gave me great delight to read your comments regarding your recent stay with us. However, I was disappointed to hear that you were disturbed during the night by some unthoughtful guests in the room next door, although of course, pleased to hear that this was dealt with swiftly and professionally by my staff. I do hope... More 

West Yorkshire, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 29, 2015

1 DOUBLE BED NON-SMOKING:- Not cheap but a nice room although not large. No complaints of bathroom or shower. Television a nice size screen duvet clean, Pool area clean and mixed steam, Although Sauna not mixed. Breakfast poor. Drinks expensive at Hotel.

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Talcymalc, Thank you for taking the time to write a review about your recent stay at the Holiday Inn, Sutton. I am delighted that you enjoyed all our facilities. Although we have male and female saunas within the changing rooms of our Spirit Health Club we do indeed provide a mixed steam room. I am sorry to hear that... More 

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