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Holiday Inn London Sutton

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Gibson Road, Sutton SM1 2RF, England
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Holiday Inn London Sutton
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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    (76)
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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here two nights for a family wedding to be held at nearby Nonsuch Park. Ate in the restaurant on Eveing of our arrival, very generous portions, the service was good. We ate breakfast at the hotel, it was the same menu both days. Great praise for the wide selection of fruit, had a bowlful with a serving of Greek... More 

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Ewell, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed twice this year on different occasions. The room was very nice, clean and a good size. What lets this place down is the price. The breakfast although very good quality was not worth it, when a short walk into Sutton can get you the same at a small fraction of the price. All the added extras we ended up... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Clare927, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the accommodation. With regard to the car parking charge, certain Holiday Inn hotels, due to their location, make a nominal charge for car parking. These are normally airport hotels or city centre hotels.... More 

north wales
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor reception service, kept us waiting for a few hours before we could check in even then we had to wait longer. Not enough staff on this area. Room was tatty and needed complete renovation, bed very uncomfortable although towels were changed. Swimming pool busy but not adequate changing rooms or space. Although my food was very nice the one... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear droversNorthWales, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton. I was so sorry to read of your poor experience. I would like to assure you that I will be taking your comments up with the relevant Managers Great customer service has to be delivered at all times and... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very comfortable if very dated. It was certainly clean and quite large with two double beds and two sofas. We slept well and the following morning had a delicious breakfast with plenty of choice and very attentive service.

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Buballs, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards, More 

york england
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we stayed here recently for Epsom races in a room with 2 double beds .Although the room was slightly dated it was very clean and quite large. we booked it because it was close to the station and had aircon or so we thought. the room the first night was very hot and aircon not working. only warm air coming... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear msbYorkEngland, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Regards, More 

bodmin moor
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

No problems here. Good well equipped hotel, courteous staff and excellent pool. Cookies and milk for the kids before bed! Room clean and comfortable. Hotel ideal for visiting Chessington, station near for trains into London. We didn't eat in the restaurant as there was a good choice in Sutton. If eating in Sutton head up the hill....not down, as the... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear cornishbadger, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and all your comments are shared with the staff. We hope we have the pleasure of welcoming you back to the hotel in the... More 

Nottingham, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed May 26, 2015

they say choose your pillow either synthetic anti allergenic or natural feather and down asked at 3 oclock still not got 8pm after several phone calls etc etc shouldn't be offering what they can not provide asked for 3 soft and 3 firm feather and down never provided disabled toilets have a machine in the entrance just at wheelchair height... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Shelly160460 Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton. Receiving customer feedback is of the utmost importance to us as it assists us in monitoring the service and standards we offer our guests. I was very concerned to hear of the problems you encountered during your stay at... More 

England, United Kingdom
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 22, 2015

Stayed for a night in May as working nearby. It was better than I expected, which was a pleasant & welcome surprise. The best part about the stay was the staff on reception, in the bar and restaurant who were all very pleasant & friendly and for whom nothing was too much trouble. We ate in the restaurant for dinner... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Aloj, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, More 

Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 13, 2015

Stayed here with business and part of IHG so stay in a good number of hotels within the chain. The staff on reception were warm and welcoming. Room is ok, normal holiday inn style, thought that the bathroom looked a bit dated but perfectly functional Ordered room service and order was not quite complete, they forgot the topping on the... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear fluffymallows, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding our reception staff. I was very dissapointed to learn of your poor experience regarding your room service order. I would like to assure you that I will be taking your comments up with... More 

Alderley Edge, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 13, 2015

Hotel rooms well proportioned and clean, breakfast was also good What let this hotel down was a queue of 6 of us at gone 8pm trying to check in with only one person on front desk. The person on the desk should have called for help but did not which meant that we were delayed circa 30 mins when absolutely... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear marshallls28, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel in general and your breakfast experience. I was so sorry to read of your poor experience during check-in. I would like to assure you that I will be taking your comments... More 

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