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Holiday Inn London Sutton

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Gibson Road, Sutton SM1 2RF, England
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1 room 1 guest
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Holiday Inn London Sutton
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310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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    (310)
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    (76)
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    (71)
All months
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Upon arrival which was tipping it down with rain we were very warmly greeted and the kids age 6&3 were given activity packs and tokens for milk and cookies the room was massive and the food amazing plus kids eat free an excellent pool love this hotel

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Wollongong, Australia
Level Contributor
22 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

Basically only hotel accommodation in Sutton, staff are lovely but hotel is very dated, carpet smells from days gone by when people smoked, in fact my room still smelt like old nicotine, air con wasn't great but windows opened for fresh air, handy commute to London and Oyster Card was brilliant to get around with, easy walk about 5-10 minutes... More 

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llandeilo
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just spent four nights at this hotel while renovating my daughter's flat. The Reception staff were lovely most especially Amber who went out of her way to help us on more than one occasion even with much needed directions. She is a real credit. The rooms were clean and comfortable but breakfast??? Awful. Apart from one waitress the staff were... More 

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Doha, Qatar
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Compared to many HI hotels in Europe , the Sutton , can be ranked as very good. It is ideally located and the bar and restaurant are reasonably good . Don't expect cocktails... rooms and bathrooms are very clean and well lit . Professional and courteous staff as expected to be in an IHG brand hotel. Rooms are standard sized... More 

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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Holiday Inn in Sutton is a great place to base yourself if you're looking to visit London and Surrey. We stayed four nights and enjoyed their buffet brekkie every morning. My only criticism would be that the toaster never seemed to completely work :) #firstworldproblems The hotel is child friendly without been overbearing for those without children.

Was this review helpful? Yes 1
Plymouth, England, United Kingdom
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel in south west London, cheaper than staying in central London, ideal for seeing family and visiting the attractions PROS - comfortable beds, great sleep - fold away bed for kids had lovely foam mattress - 'The Junction' restaurant was very good, very friendly and helpful staff, evening 'Recce and Guillem' were brilliant. - on site pool to keep... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed here with my husband and 2 children. Booked what we presumed would be a family room, but were actually given 2 double beds- hardly practical with a 9 and 3 year old. The room smelt awful, really damp, and was definitely in need of updating. We stayed in a Travelodge a month before, and the room was superior in... More 

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IHGCare, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear becs258, Thank you for taking the time to review our property. I am pleased to note your kind remarks regarding the friendly and helpful staff, nice breakfast option and swimming pool. Our hotel is committed to providing our guests with the highest quality services and facilities. It is truly regrettable that you were let down by the poor conditions... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked this through Expedia the morning we arrived and got a good rate for England school holidays. I was travelling with my partner and his 9 year old daughter and we used it as a base to explore London. We arrived early and the lady who checked us in was lovely and we were able to go to our... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Alex O, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding Reception. I have noted your comments regarding the restaurant not being up to our usual standard and have passed your comments onto the Restaurant Manager for his immediate action. I can offer... More 

Chelmsford, United Kingdom
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband uses this hotel frequently for business and I often stay with him. As a platinum member, we are always warmly welcomed especially by the front office manager, Denise. The rooms have recently had an upgrade and are very comfortable. Parking is easily accessible at the front of the hotel and we were kindly given this for free today.... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Tigseeyore, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding Denise, our Front Office Manager. It is always a pleasure to read such comments and as always, I will be sharing these with my staff. I do hope we have the pleasure of... More 

Hopton on Sea, United Kingdom
Level Contributor
164 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed July 18, 2015

I stayed for one night as a family of 5. It is easy to find with plenty of parking at the rear of the hotel. Close to the town centre and perhaps a 5 minute walk away. Staff at check in were v polite, helpful and happy. Great welcome for a Plat member, which I am finding more rare when... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear scopie100, Thank you for taking the time to write this very nicer review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. it is always a pleasure to read such comments and I will be sharing these with my staff. I do hope we have the pleasure of... More 

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