We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn London Sutton

Hotel website
Hotel deals
Gibson Road, Sutton SM1 2RF, England
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn London Sutton
Professional photos View all
Browse nearby
Holiday Inn London Sutton
Holiday Inn London Sutton
Holiday Inn London Sutton
Write a Review

277 reviews from our community

Traveler rating
    74
    123
    56
    13
    11
See reviews for
65
57
26
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (277)
  • Mar-May only
    (68)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (71)
All months
Bristol, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for two nights with our daughter to celebrate her birthday by taking her to nearby Chessington World of Adventures The hotel is a little dated in decor but clean and bright, the staff were all very nice and very helpful The pool and gym were very good and we all enjoyed a swim before... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Nigel H, It gave me great delight to read your comments regarding your recent stay with us. However, I was disappointed to hear that you were disturbed during the night by some unthoughtful guests in the room next door, although of course, pleased to hear that this was dealt with swiftly and professionally by my staff. I do hope... More 

West Yorkshire, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

1 DOUBLE BED NON-SMOKING:- Not cheap but a nice room although not large. No complaints of bathroom or shower. Television a nice size screen duvet clean, Pool area clean and mixed steam, Although Sauna not mixed. Breakfast poor. Drinks expensive at Hotel.

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Talcymalc, Thank you for taking the time to write a review about your recent stay at the Holiday Inn, Sutton. I am delighted that you enjoyed all our facilities. Although we have male and female saunas within the changing rooms of our Spirit Health Club we do indeed provide a mixed steam room. I am sorry to hear that... More 

Nuneaton, United Kingdom
Top Contributor
51 reviews 51 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have used this hotel on several occasions while visiting family nearby. Rooms are excellent and service is top class. A pool and gym are available to the hotel guests. Food from the restaurants is wonderful.

Was this review helpful? Yes 1
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Zoogle17, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and rate our service as "top class".  It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back to the hotel in the not too distant future. More 

Lewes, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I advised on booking I required a gluten free evening meal. The chef eventually (after I sent the poor waitress back several times) provided me a menu where he had ticked items that were gluten free. Several of these clearly had gluten containing ingredients in them (no suggestion of adapting/changing dishes - one even had a biscuit base). As it... More 

Was this review helpful? Yes 2
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Pepsi401, Thank you very much for your feedback. I understand that my Operations Manager Sebastian has been in touch and managed to offer a satisfactory solution to the problems you have experienced. I would hope that we have managed to restore your faith in Holiday Inn and that you would choose to stay with us again in the future.... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 17, 2015

Great hotel with pool and sauna. Good comfy rooms in a good location. Does attract all sorts of people as good price. We were on the first floor they had a conference room with a loud party going until the early hours our room had two fire doors in between but still noisy. If booking make sure there will be... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Michelleeeee Thank you for your review- we sincerely spologise for the noise that was encountered- I am pleased to see that overall and besides the noise you enjoyed your stay and we look forward to welcoming you back in the future. Regards Greg Stuart General Manager More 

Bath
Top Contributor
102 reviews 102 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed March 16, 2015

we stayed here overnight when we went up to London to see a show and were going to see our daughter in nearby Kingston the next day. the hotel was much better value than staying in central London, but it was short walk to the station from where it only takes half an hour to reach Victoria. The rooms are... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear NeilRBBath Thank you for your most recent review of the hotel especially your comments reagrding breakfast and the proximity of the hotel to the station and Central London access. I have recently taken over as General Manager and must say that your confusion of the outside bus lane is the first thing I encountered on arrival at the hotel... More 

Dublin, Ireland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 10, 2015

The hotel is very clean and the cleaning staff are very nice, the room was nice and the bed was very comfortable, tv was a good size and they had lots of channels. the bad points,when i arrived the reception desk was empty, behind the desk is a office where i could see 3 members of staff talking and they... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Paulcus Thank you for your review. I have sent you a private message to your trip advisor e mail address and I look forward to your response- please accept my sincere apologies for a lapse in guest service and I assure you that we take all guest comments both positive and negative very seriously. I await your response in... More 

1 review
2 of 5 stars Reviewed March 7, 2015 via mobile

Bathroom needs updating and while some staff members were very helpful and polite, paying a lot for the room to have front of house be unhelpful, and offer no compensation or such like when being kept awake by the house music reverberating through the floors preventing sleep!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear tired-of-low-quality, Thank you for taking the time to review our property. I am pleased to note that you found some of the staff very helpful and polite. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to deliver an exemplary service at the front office and... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 7, 2015

I recently spent a few days staying at the Sutton Holiday Inn for a family wedding although the accommodation itself was comfortable, affordable and in an ideal location my stay was ruined by the sheer lack of customer service. The staff on the evenings and nights were completely incapable of their jobs with no idea of customer satisfaction. On more... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear lorraine s, Thank you for writing a review about your recent stay with us. It is great to hear that you liked our room accommodations and convenient location. We are hospitality professionals who pride ourselves on delivering world class customer service. It is truly regrettable that your stay was negatively affected due to the poor service you received from... More 

Leicester, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 3, 2015

Just came back hotel nice and clean and warm. staff friendly,great location, Only bit I don't agree with is having to pay for car park, They no you have no choice!!! Bar has a great selection of drinks.

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Peggy C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and for your kind comments regarding the hotel. With regards to your comment about the parking charges: certain Holiday Inn hotels, due to their location, make a nominal charge for car parking. These are normally airport hotels... More 

Questions? Get answers from hotel staff and past guests. Ask a question

64 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (21)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Hotel & grounds (17)
Viewed
Dining (5)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (4)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question