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Holiday Inn London Sutton

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Gibson Road, Sutton SM1 2RF, England
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Holiday Inn London Sutton
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Holiday Inn London Sutton
Holiday Inn London Sutton
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300 Reviews from our TripAdvisor Community

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Traveler rating
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    134
    61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
  • All months
    (300)
  • Mar-May only
    (76)
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    (84)
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    (69)
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    (71)
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Hopton on Sea, United Kingdom
Level Contributor
162 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night as a family of 5. It is easy to find with plenty of parking at the rear of the hotel. Close to the town centre and perhaps a 5 minute walk away. Staff at check in were v polite, helpful and happy. Great welcome for a Plat member, which I am finding more rare when... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear scopie100, Thank you for taking the time to write this very nicer review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. it is always a pleasure to read such comments and I will be sharing these with my staff. I do hope we have the pleasure of... More 

Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel numerous times on business and it never fails to please. Staff are very friendly and go out of their way to make your stay as comfortable as possible. The food is always good and breakfast is great with a vast selection. I also use the fantastic leisure facilities which is a nice treat when... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear JourneyBhoy, Thank you for taking the time to write your very nice review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. As always, it is a delight to share these with my team. It's something our staff takes great pride in, so we value your feedback. I... More 

Level Contributor
79 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed on business and found the hotel in a very convenient location, with ample parking. The reception staff were very amenable and helpful, and the rooms very clean and comfortable. I ate dinner and breakfast at the hotel restaurant and thought the meals were very good indeed, and the staff friendly yet professional. If I were to stay in... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Alison J, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. It is always a delight to read such complimentary comments, which I shall be sharing with my team. I do hope we have the pleasure in welcoming... More 

Laguna Niguel, California
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms seems a bit outdated. Air conditioning controls must be 20 year old... Very awkward windows. Small bathroom. Comfortable bed. My room was smelling like freshly glued carpet or something like that. Breakfast was OK but nothing special. Similarly dinners. For the price i would've expected much better accommodations. I don't understand what is the point of the card enabled... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear ertes, Thank you for your candid review following your recent stay at the Holiday Inn, London-Sutton. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the... More 

Ahmedabad, India
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

HOLIDAY INN SUTTON, SURREY We spent three nights at this nice little boutique hotel. The regular rooms are modern, large and well furnished. Two queen beds were very comfortable with a choice of pillows. The bath was modern and fair-sized with limited toiletries. The reception area was rather small in the lobby at the entrance, and there was no porter... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear naniketki, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel and our staff. I do hope that we will have the opportunity to welcome you back to Sutton in the near future. Kind Regards, More 

5 of 5 stars Reviewed 3 weeks ago

We booked a junior spa suite as we were staying for two nights when we were in Sutton to get married. We didn't tell the hotel the purpose of our visit but they went out of their way to make it special when they found out. They held our flowers in the cellar to keep them fresh and brought them... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Janet G, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton. I am delighted to read such wonderful comments and also to hear that my staff made your stay with us just that little bit extra special. We look forward to welcoming you back again in the future. Kind... More 

London, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

With a few drinks and nibbles, our bill for the night in this rather tatty hotel was the same as for the superb Montcalm at the Brewery, London. By far the outstanding feature of this hotel is the superb swimming pool that also boasts a sauna and well equipped gym. Whilst drinking in the bar, we saw an horribly overcooked... More 

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GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear MarwoodEvents, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the Spirit Health Club. With regards to your comment about the "overcooked" fish being served to a guest at another table I must apologise if you felt this was the case, however I... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here two nights for a family wedding to be held at nearby Nonsuch Park. Ate in the restaurant on Eveing of our arrival, very generous portions, the service was good. We ate breakfast at the hotel, it was the same menu both days. Great praise for the wide selection of fruit, had a bowlful with a serving of Greek... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear PixieMum32, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the hotel. I am very sorry that you were disturbed by the guest in the next room and am pleased to hear that this was dealt with in a satisfactory manner by Reception... More 

Ewell, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 25, 2015

Stayed twice this year on different occasions. The room was very nice, clean and a good size. What lets this place down is the price. The breakfast although very good quality was not worth it, when a short walk into Sutton can get you the same at a small fraction of the price. All the added extras we ended up... More 

Was this review helpful? Yes 1
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear Clare927, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton and for your positive comments regarding the accommodation. With regard to the car parking charge, certain Holiday Inn hotels, due to their location, make a nominal charge for car parking. These are normally airport hotels or city centre hotels.... More 

north wales
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 20, 2015

Poor reception service, kept us waiting for a few hours before we could check in even then we had to wait longer. Not enough staff on this area. Room was tatty and needed complete renovation, bed very uncomfortable although towels were changed. Swimming pool busy but not adequate changing rooms or space. Although my food was very nice the one... More 

Was this review helpful? Yes
GMSTU, General Manager at Holiday Inn London Sutton, responded to this review

Dear droversNorthWales, Thank you for taking the time to write your review following your recent stay at the Holiday Inn London-Sutton. I was so sorry to read of your poor experience. I would like to assure you that I will be taking your comments up with the relevant Managers Great customer service has to be delivered at all times and... More 

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