We stayed for two nights attending a wedding at the hotel. Having read the reviews before we arrived we went with open minds. We did not recognise the hotel from the reviews. The decor and standard of the hotel was excellent, and it's location just off the M25 is perfect for the airports. My 6'2" husband had no trouble with... more

I have to spend some time this year and next year regularly in Surrey with work, and The Reigate Manor will not be having my business. There is one big thing that bothered me, but also these little things: The surly reception staff chatting to each other when I arrived, making me wait while they finished their conversation about Big... more

Stayed here on business and found the hotel to be just....OK. A fairly typical example of Best Western decor; worn around the edges, dated, shabby and in need of TLC and bringing into the 1990's. (Lets not rush them into the noughties quite yet....although they did claim to have complimentary wi-fi access) Staff were friendly and efficient, breakfast was adequate,... more

I won't be staying at this hotel again... The room I had was just about big enough to fit a bed in, everything was cramed in and just felt dirty. When I went in to the bathroom the toilet was filthy(wasn't a pretty sight) where the cleaners had obviously missed the room - I had to leave a note in... more

This was the 4th time I have stayed there and for a hotel that is as busy as this they really should employ more staff. Nevertheless the staff who were on duty were lovely, accomodating and cheerful despite the bags under their eyes!One waitress said she had been there since 10am despite finishing work at half 3 the previous night!They... more

Awkward location, awkward management... Has a feel of a shabby community centre and definately too expensive for what it is. Staff seems clueless but reasonably pleasant. more

All of the staff were extremely helpfull, especially Theo who was rather charming and escorted me wonderfully to my suite. I would like to thank all the kitchen staff for the outstanding banquet that was provided and the waiting staff, especially Alex for his sound knowledge of fine wines. All the staff were very well presented, especially Lewis who looked... more

Stayed at the Reigate Manor for one night on business. Room was ok. Service was ok. Breakfast was ok. Set in a nice area - we chose to walk into the town for some drinks and a meal rather than stick around (I suppose that says it all!) - the walk was a bit longer than we thought but downhill... more

Our friend had their wedding here and this looks like a lovely hotel, but the staff here are awful. they were totally unaccomadating, rude and unfriendly upon arrival and surly at their best. The food was awful, and the dance floor wasn't laid properly causing hundreds if not thousands of pounds worth of damage to guests shoes!! And don't bother... more