Pleasant Best Western, room OK, lovely shower. Free wifi. Helpful staff. OK pub style meal in restaurant, breakfast good, cooked to order. Really not as bad as some reviews suggest, have stayed in way worse! Perfectly adequate for 1 night business stay. more

Avoid at all costs! A tired shabby hotel with poor service. No hot meals allowed in your room. I complained to Best Western and the managers response was to accuse me of smoking in my room and charge my credit card £150 cleaning charge. I DID NOT SMOKE IN MY ROOM AT ANY TIME. When I replied and disputed his... more

I stayed in this hotel approx 2 years ago, unfortunatley on my Birthday whilst I was working. The first thing that struck me at the time was the fact that the room service menu had a diabolical, overpriced selection of food. I opted to order a takeaway in but was told on arrival that I couldn't eat it in the... more

Was booked in to this by collagues attending our annual conference, rooms ok, decor ok. Staff too busy talking to themselves to really attend to clients, they were moaning about the hours they had to work, ie double shifts etc. even though the hotel was empty. There were 6 of us staying at the hotel and we wanted an evening... more

I had to stay over in Redhill one night due to work commitments and after people advised me to stay at other hotels I plumped for the Best Western as it was the closest. How I wish I'd listened to those people!!! There must be no more than 2 staff working and although they are polite enough, when you have... more

We stayed overnight for a wedding and the reception was held in the hotel. All the staff were really helpful and the service was excellent throughout our stay especially for the wedding reception. We had a good room with an excellent bathroom. more

We had our son's christening here and I could not praise them enough. It was well organised and everyone commented on how lovely the food was. Everyone staying was very happy with their rooms and the service they received. The best hotel in the area and perfect for putting friends and relatives if you live in the area. more

Had to attend a company induction day at this hotel, so I decided to stay the previous night. Check-in was initially slightly hesitant, but done OK. The only thing that delayed me getting into my room was the poor instructions printed on the keycard, there are instructions on both sides and the more detailed illustrated instructions are on the BACK... more

We ignored the bad reviews on here and got a very good deal on this hotel using a combination of cashback and a discount at a popular broker website. It knocked the rack rate in half anyway. We needed somewhere close to Reigate Hill Golf Club as we were attending a party. Although it was "just a bed" for a... more