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BEST WESTERN Reigate Manor Hotel

3.0 of 5 Reigate Hill, Reigate RH29PF, England
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BEST WESTERN Reigate Manor Hotel
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BEST WESTERN Reigate Manor Hotel
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172 reviews from our community

Traveler rating
    30
    35
    57
    29
    21
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17
29
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82
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Cardiff, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a hotel with huge potential, and not enough competition.The room i had was absolutely dreadful. Gruby, tired, and worn. I imagine that this is what it's like to spend the night in your Granny's spare room, where she still keeps furniture purchased 70 years ago, and doesn't bother to keep it ship shape because she either can't be... More 

Was this review helpful? Yes 3
Reigate, United Kingdom
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Under new management, the Manor has raised its game on the conference front. They hosted a breakfast meeting for about 30 local business people and the service could not have been more attentive. Nothing was too much trouble. We met in the bar with coffee and networking and then moved next door for a buffet breakfast and a workshop. The... More 

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Kevin! Thanks very much for taking the time to pass on some feedback from your recent visit to Reigate Manor for a conference. I am delighted the staff looked after you to a high standard and that your enjoyed the breakfast offering. Hopefully we will see you back at the hotel later this year. Many thanks Giles More 

Horley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We had our wedding here and we had an amazing day. The hotel looked lovely after its recent refurb and we were able to have the wedding done our own way. We had a few issues during the wedding which although did not spoil our special day it did upset us. We contacted Best Western who did not care about... More 

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Lisa. Thanks for passing your comments on from your wedding day. I am glad you enjoyed your day on the whole. I am sorry that you felt that some of your comments were not dealt with how you would of hoped for. All comments are taken seriously and reviewed regularly by the hotels management team. From everyone at the... More 

North Wales, UK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a two night stay at a very good rate with breakfast. The friendly reception set the tone for a most enjoyable visit, throughout which staff were most helpful and attentive to my special diet needs. Conveniently placed, close to M25 J8, it was easy to find, with plenty of parking. I need not have worried that I had... More 

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. I am delighted you enjoyed your dining experiences at the hotel and enjoyed the Australian Shiraz from the Barossa Valley. Thanks for your feedback regarding the mattresses and the toilet roll holder. We look forward to seeing you back at the hotel... More 

Brussels
1 review
5 of 5 stars Reviewed January 24, 2015

Pedro, the Maitre D, was particularly friendly and attentive. Felt like we were in someone's home - nice, slightly oldy-worldy feel to this cosy Manor House hotel. Very conveniently located just off the M25. We needed to stop off on our way to Dover. This was perfect.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for leaving some feedback from your recent stay at the hotel. I am delighted that you were well looked after in the restaurant and that you had an enjoyable stay. We will hopefully see you back at the hotel later in 2015. More 

Essex, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
5 of 5 stars Reviewed January 5, 2015

Really nice spacious double room with bathroom and a really comfortable bed. They had just refurbished all the ground floor, bar and restaurant. It was really nice and staff were very friendly and really good service. I can really recommend this hotel and will stay there again for sure!

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Kirsten, many thanks for passing on some comments from your recent stay at the hotel. I am delighted that the bedroom was to your liking and the refurbished common areas were enjoyed. Thank you for your kind comments regarding the staff, I will pass these onto the team. Hopefully we will see you back at the hotel throughout 2015.... More 

Redhill, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

My wife and I stayed the night here and we were very pleased. Our room was very nice, nice bathroom/shower and the facilities were great. Staff on reception all seemed very pleasant and were very helpful. Ample free parking on site and there is a 24hr petrol station next door. The M25 is about half mile away and only 15... More 

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Simon, many thanks for passing on some feedback from your recent stay at the hotel. I am delighted the hotel was to your liking and you were well looked after by the staff team. Hopefully we will see you back at the hotel over 2015. Many thanks Giles More 

Binbrook, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 4, 2015

Four of us spent four nights at this superb hotel over Christmas enjoying the special Jazz break. We were warmly greeted on arrival & immediately offered tea or coffee in the front lounge area. These beverages were on offer at all times during our stay. Our bedroom was extremely pleasant & very clean & warm together with drink making facilities.... More 

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Barbara, many thanks for passing some feedback on from your recent stay at the hotel over our Jazz@Christmas festival. I am glad you were well looked after by the team and had a thoroughly enjoyable time. We hopefully will see you back at the hotel over 2015. Kind Regards, Giles More 

Senior Contributor
39 reviews 39 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 31, 2014

As we all know, first impressions last and in the case of the Reigate Manor Hotel we were a little disappointed when we first arrived. We were staying at the hotel for one night for a Las Vegas themed Christmas Party arranged by a friend. We arrived just before 2pm feeling hungry after a long drive down from Derbyshire and... More 

Was this review helpful? Yes 2
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing some comments from your recent stay at the hotel. I am glad you had an enjoyable night at the Christmas party function. I am however very disappointed to hear about your bar experience and breakfast experience the next day. These are not acceptable so I do apologise for these. These in turn will be passed onto... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014

We have stayed there a number of times and have never had any cause for complaint. The staff are all attentive and very helpful and the rooms are comfortable and well maintained. Their New Years Eve party is particularly good and Brunch on the following day is a great way to start the New Year

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to leave some feedback on the hotel. I am glad you have enjoyed your visits to the hotel and enjoyed yourself over the new year celebrations. Hopefully we will see you back at the hotel soon. Giles More 

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Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH29PF, England
Phone Number:
Location: United Kingdom > England > Surrey > Reigate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
Number of rooms: 50
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western

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