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All 3 Reigate hotels

BEST WESTERN Reigate Manor Hotel

3.0 of 5 Hotel   |   Reigate Hill, Reigate RH29PF, England
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Ranked #2 of 3 hotels in Reigate
A recent review
4 of 5 stars reviewed 1 week ago
savvywav Texas
  • Overview
  • Reviews (150)
  • Photos (20)
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150 people have reviewed this hotel

Traveler rating
    22
    31
    49
    27
    21
See reviews for
15
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14
75
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
  • Italian first
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English first
Sheffield
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed one night on business and found the hotel to be less than OK for the rate. The bedrooms are small, the bathrooms tiny and the decor resembles something I would expect from my Grandparents. the floors are uneven which results in creaking floors and therefore an interrupted nights sleep from all the noise. The hotel is undergoing refurbishment... More

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Texas
1 review
4 of 5 stars Reviewed 1 week ago

Stopped for the night while hiking the North Downs Way. It was a short 1/2 mile off the trail to the hotel, down the hill from - a great location. The service was excellent - fan brought to our room on request, along with ice. Asked for an hour extension of check out the next day which they generously offered... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent visit to the hotel. I am glad you had a great stay and the staff on duty were attentive to your requirements. We hopefully will see you back at the hotel shortly after your next hiking adventure. More

brighton
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I think it should be a criminal offence if a hotel doesn't provide free mineral water in bedrooms. Clean drinking water is, I believe, a basic human right, and is easy to provide in Surrey. My room was too warm, even with windows open all night and I had a very disturbed sleep because my room was next to a... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent stay. Sorry that you did not have an enjoyable stay. Bottled water is available 24 hours at the hotel and can be purchased from reception or the bar. We have reviewed the breakfast times in our management meeting this morning and will trial a 8am to 10am for breakfast period... More

Carnoustie, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

This was the 2nd time I have stayed at this hotel, the first being in December 2013. New restaurant menu in place and the food was excellent! Will definitely be staying at this hotel again the future.

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Chris, many thanks for taking the time to leave some feedback on your recent visit to the hotel. I am glad you enjoyed your stay and the food was to your liking. We look forward to welcoming you back to the hotel soon. More

Barnstaple
Top Contributor
64 reviews 64 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I were attending a function nearby and decided to stay in a "nice" hotel rather than a Premier Inn (which are always fine but not "special"). We booked well in advance of the date to ensure we got a place. On arrival at the hotel all seemed OK even though there was building work going on. Our... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. I am sorry to hear you had an interrupted night's sleep at the hotel. The hotel is a popular location for functions and events and these do take place most weekends. We do try an allocate rooms in quieter areas of the... More

Ashford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Very tired hotel stuck in the 1970s with no air con. Staff doing their best and friendly but for the high price I would never recommend this hotel as it's very poor value for money. Only advantage is location near M25.

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass some feedback on from your recent stay at the hotel. The hotel is currently undergoing a large refurbishment in the common and public areas. We do not unfortunately have air conditioning in the hotel but have fans to offer guests when requested. More

Bath, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

Excellent stay. Room clean and very well equipped plus very comfortable bed. Staff really welcoming and lovely, food served efficiently and of a good standard, even my husband was pleased and that's nigh impossible. He even got up to dance with encouragement so that was a first after 32 years so he was really enjoying himself and the music provided... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Veronica, many thanks for taking the time to pass on some feedback from your recent visit to the hotel for one of dinner dances. I am glad you, your husband and friends had a great evening and the stay was as enjoyable. We will hopefully see you back at the hotel soon. More

Bradford-on-Avon, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed here for a friend's birthday bas. Great dinner dance - casual or fancy dress. Another party really livened things up with their fancy dress! Room was good - bed comfy and the shower amazing. Breakfast was a hearty spread and all the staff friendly and welcoming. The only negatives are no swimming pool or garden but we knew... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks Richard for taking the time to pass on some feedback from your stay at the hotel. I am glad you had an enjoyable evening at one of our monthly dinner dances. We look forward to seeing you back at the hotel soon. More

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 1, 2014

Made a last minute trip here the other week and had a great stay! Clean, tidy, well presented and the staff were fantastic and efficient. Would definitely come and stay here again. Excellent service and even though I think there was a party going on the night we stayed, it was lovely and quiet. Thanks to all the staff who... More

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for your feedback from your recent stay at Reigate Manor recently Emily. I am glad that your stay at the hotel was enjoyed. I look forward to seeing you back at the hotel in the future. More

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Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH29PF, England
Phone Number:
Location: United Kingdom > England > Surrey > Reigate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The BEST WESTERN Reigate Manor Hotel offers a prime location in Surrey for any business meeting, conference, wedding reception, civil marriage, birthday party, dinner dance, or simply an opportunity to enjoy our renowned Sunday carvery or afternoon tea in the lounge or restaurant.With 50 bedrooms, our hotel in Surrey can offer every comfort and the conference and banqueting facilities are able to cater for a wide variety of functions - for up to 200 guests. Whatever the occasion, the Reigate Manor Hotel can provide exactly what you are looking for and we would be only too delighted to welcome you here. ... more   less 
Number of rooms
50

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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