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All 3 Reigate hotels

BEST WESTERN Reigate Manor Hotel

3.0 of 5 Hotel   |   Reigate Hill, Reigate RH29PF, England
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Ranked #2 of 3 Hotels in Reigate
A recent review
4 of 5 stars reviewed 1 week ago
tigger10648 Woodbridge, United Kingdom
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156 reviews from our community

Traveler rating
    24
    32
    51
    28
    21
See reviews for
16
23
14
77
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • Italian first
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    (45)
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Woodbridge, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Stayed here October 3rd -5th with husband and friends in preparation for birthday event on Saturday evening. Staff friendly and helpful and the celebration meal we had on the Saturday was very good. Service was good considering there were several other parties in at the same time! Well done to you all. Rooms were clean and comfortable. breakfast adequate. Thanks... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for leaving some feedback on your recent stay at the hotel. I am glad you had a good meal at the hotel and your stay and breakfast was as enjoyable. Look forward to seeing you back at the hotel soon More

Essex
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One night stay, business trip and booked same day as I stayed. quite pricey at £103 for B&B - maybe would have had better deal if booked in advance? Room was decent size and everything worked but was rather basic for what I was told was an upgraded room. Breakfast was ok without being anything special. Staff were all friendly... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for leaving some feedback from your recent stay at the hotel. The rate you paid was our standard rate for the night your stayed at the hotel. We unfortunately don't have any bedroom upgrades as all of our bedrooms are standard rooms. I look forward to welcoming you back to the hotel soon. More

Wimborne, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Old fashioned hotel and was not made to feel welcome at any time. The noise from the ballroom was unacceptably high and the staff did not take my views seriously. This was a business trip andneeded a good nights sleep for meetings & driving the next day. Would not stay here again

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Pamela, I do apologies that your stay at the hotel was one that was not enjoyable. I know that we have had email conversations but I just want to reiterate my apologies and look forward to welcoming you back to the hotel soon. Many thanks More

London
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 13, 2014

Although we have lived a stones throw from this hotel for 7years we have only stayed in it one night. We have enjoyed a buffet Sunday lunch there, previously. For £90 the room was a reasonable size and the price included a kettle, instant coffee, an iron and ironing board, TV and bathroom. It was clean and comfortable. The staff... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing your feedback on from your stay at the hotel. I am sorry your stay was disrupted by noise; the hotels location is very popular so we do allocate the quietest rooms in the hotel first. I am glad you have enjoyed the Sunday carvery and have been assisted well when necessary by the staff. I hope... More

Oxford, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed August 29, 2014

Stopped by on the off chance to do a grandchildren pick-up: usually use M25 Cobham as half-way between Brighton/Oxford but traffic was awful. Could not have been treated better if we were staying for a week! Delicious coffee, friendly service, pleasant surroundings. We will be back many more times.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your stop at the hotel recently. I am glad the team looked after your passing visit and you enjoyed the coffee! Hopefully see you back at the hotel soon. More

Wallingford, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 28, 2014

We arrived on the Saturday evening and shown to our room, which was fine, clean and size of bathroom what you would expect. A good powerful shower and decent towels. Modern décor and a good size TV. The restaurant has just been redecorated nicely and interesting ideas of colour in the carpet and chairs to compliment each other. The food... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your visit to the hotel last weekend. I am glad you had an enjoyable stay and everything was to your liking. We look forward to seeing you back at the hotel soon. More

Sheffield
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 12, 2014

I stayed one night on business and found the hotel to be less than OK for the rate. The bedrooms are small, the bathrooms tiny and the decor resembles something I would expect from my Grandparents. the floors are uneven which results in creaking floors and therefore an interrupted nights sleep from all the noise. The hotel is undergoing refurbishment... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your visit to the hotel. I am sorry to hear you did not enjoy your stay at the hotel. I would be more than happy to discuss this further, my email address is gt@reigatemanor.co.uk More

Texas
1 review
4 of 5 stars Reviewed August 11, 2014

Stopped for the night while hiking the North Downs Way. It was a short 1/2 mile off the trail to the hotel, down the hill from - a great location. The service was excellent - fan brought to our room on request, along with ice. Asked for an hour extension of check out the next day which they generously offered... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent visit to the hotel. I am glad you had a great stay and the staff on duty were attentive to your requirements. We hopefully will see you back at the hotel shortly after your next hiking adventure. More

brighton
Top Contributor
50 reviews 50 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 11, 2014

I think it should be a criminal offence if a hotel doesn't provide free mineral water in bedrooms. Clean drinking water is, I believe, a basic human right, and is easy to provide in Surrey. My room was too warm, even with windows open all night and I had a very disturbed sleep because my room was next to a... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent stay. Sorry that you did not have an enjoyable stay. Bottled water is available 24 hours at the hotel and can be purchased from reception or the bar. We have reviewed the breakfast times in our management meeting this morning and will trial a 8am to 10am for breakfast period... More

Carnoustie, United Kingdom
1 review
5 of 5 stars Reviewed August 4, 2014

This was the 2nd time I have stayed at this hotel, the first being in December 2013. New restaurant menu in place and the food was excellent! Will definitely be staying at this hotel again the future.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Chris, many thanks for taking the time to leave some feedback on your recent visit to the hotel. I am glad you enjoyed your stay and the food was to your liking. We look forward to welcoming you back to the hotel soon. More

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Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH29PF, England
Phone Number:
Location: United Kingdom > England > Surrey > Reigate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
Number of rooms: 50
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western

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