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BEST WESTERN Reigate Manor Hotel

Reigate Hill, Reigate RH29PF, England
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BEST WESTERN Reigate Manor Hotel
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233 Reviews from our TripAdvisor Community

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Traveler rating
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    63
    30
    23
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48
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (233)
  • Mar-May only
    (80)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (38)
All months
Bolton, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

Very nice comfortable hotel, staff are very polite and helpful. Our room was very nice, and what we wanted. I must say that Janus was absolutely brilliant nothing too much trouble and a credit to your hotel. No complaints at all and would have no reservations about staying here again. Thank you all.

Was this review helpful? Yes
Surrey, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I got married here and we couldn't of asked for a better day. The staff are amazing, they went above and beyond for us and our guests. I will definitely be recommending the hotel to friends and family and other wedding parties. We will also be coming back to stay in the future!

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WKingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

Awful stay , road noise from outside was terrible ,and around 4 am there was delivery to hotel or petrol station next door and someone was having great fun crashing trollies/ delivery crates around .The room was very dated and smells of food from kitchen , not impressed at all . £ 24 for breakfast .disgraceful

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Travelers are raving about these Reigate hotels

Warminster, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I regularly travel on business and just hope for a comfy bed and a kettle so when it's better than that I'm delighted. This hotel was definitely better. A blanket and spare pillow were tucked in the wardrobe. Just what was needed for a really cold July. Ironing board and iron were there too, I didn't have to ask. The... More 

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hello! Wow what a fantastic review, thank you very much for passing on some feedback from your recent stay. Glad to hear you received your laptop cable back safely. I am delighted to hear you think the showers are excellent and the other amenities were there to ensure the rest of your stay was enjoyed. We look forward to seeing... More 

Bridgend, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed on a Saturday night while going to a friends wedding in Reigate. Good access to town centre and the M25. The reception and bar/restaurant area appeared very nice and the staff were very helpful, our double room was a bit "tired" and could do with updating. Room and bathroom were clean and no real complaints.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi A1taff! Thanks for your recent review and your kind words about the staff and public areas. I appreciate your feedback on the bedrooms. We have put the bedroom refurbishment as our next phase of our business plan. I do hope when you are next visiting some friends in Reigate you will choose Reigate Manor to stay. Regards, Giles More 

Carmarthenshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night, the room was very cosy, comfy and clean. the staff were friendly and helpful and the biscuits in the room were a nice touch. Would stay here again, and use other BW hotels.Thanks

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Sian - great review - thank you! Glad all the facilities and amenities were to your liking. Can't beat a biscuit with a cup of tea! Hopefully see you at the hotel soon. Kind regards, Giles More 

Southern England
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

this hotel is well below the quality and standard other BW hotels, out of date decor throughout, poor attempt to conceal cables in room, uncomfortable beds and pillows, traffic noise all night, rooms very hot and no aircon, sheets that don't fit the bed, staff service in almost empty restaurant on Friday very slow seemingly by design as if in... More 

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hello. Many thanks for you feedback. I have responded to your comments via email. If you wish to discuss this any further please feel free to contact me at gt@reigatemanor.co.uk. Kind regards, Giles More 

Holywood, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here just one night as it is quite close to Gatwick airport, and found it to be a really lovely hotel, the staff were very friendly, rooms a good size and well equipped, we did not have breakfast but bar meal the night before was excellant. Would stay again.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Alison. Great review, thank you. I hope you had a good onward flight. We look forward to welcoming you back to the hotel soon. Regards, Giles More 

NE
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

what I expected from a best Western Hotel, comfy beds, clean rooms, good choice at breakfast, polite and well trained staffIn addition this hotel had period features. there was also a decent size car park. We ate from the lounge bar and the food was good and fairly priced. The waiters were helpful and nothing too much bother. Well done.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Prissilla, Great to hear you had an enjoyable stay and the staff looked after you to our usual high standards. Hopefully see you back at the Reigate Manor soon. Regards, Giles More 

Ramsgate, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff were friendly and helpful. The room was clean and comfortable. The weekend was very hot and the room was supplied with a fan which was very useful. We were staying for a family weekend party in Reigate and the hotel was just right for us to stay in for 2 nights around the party. The breakfast had plenty of... More 

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Hi Judi! Great to hear the staff were attentive carrying your bags and they made your stay an enjoyable one. I am glad the breakfast was a hit as well as the fibre optic broadband. Good to hear the fans were a worthwhile investment this year! We look forward to seeing you back at the hotel soon! Giles More 

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