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All 3 Reigate hotels

BEST WESTERN Reigate Manor Hotel

3.0 of 5 Hotel   |   Reigate Hill, Reigate RH29PF, England
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Ranked #2 of 3 Hotels in Reigate
A recent review
3 of 5 stars reviewed 1 week ago
maggie9 London
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153 reviews from our community

Traveler rating
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    31
    50
    27
    21
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16
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75
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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London
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Although we have lived a stones throw from this hotel for 7years we have only stayed in it one night. We have enjoyed a buffet Sunday lunch there, previously. For £90 the room was a reasonable size and the price included a kettle, instant coffee, an iron and ironing board, TV and bathroom. It was clean and comfortable. The staff... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing your feedback on from your stay at the hotel. I am sorry your stay was disrupted by noise; the hotels location is very popular so we do allocate the quietest rooms in the hotel first. I am glad you have enjoyed the Sunday carvery and have been assisted well when necessary by the staff. I hope... More

Oxford, United Kingdom
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stopped by on the off chance to do a grandchildren pick-up: usually use M25 Cobham as half-way between Brighton/Oxford but traffic was awful. Could not have been treated better if we were staying for a week! Delicious coffee, friendly service, pleasant surroundings. We will be back many more times.

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your stop at the hotel recently. I am glad the team looked after your passing visit and you enjoyed the coffee! Hopefully see you back at the hotel soon. More

Wallingford, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived on the Saturday evening and shown to our room, which was fine, clean and size of bathroom what you would expect. A good powerful shower and decent towels. Modern décor and a good size TV. The restaurant has just been redecorated nicely and interesting ideas of colour in the carpet and chairs to compliment each other. The food... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your visit to the hotel last weekend. I am glad you had an enjoyable stay and everything was to your liking. We look forward to seeing you back at the hotel soon. More

Sheffield
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 12, 2014

I stayed one night on business and found the hotel to be less than OK for the rate. The bedrooms are small, the bathrooms tiny and the decor resembles something I would expect from my Grandparents. the floors are uneven which results in creaking floors and therefore an interrupted nights sleep from all the noise. The hotel is undergoing refurbishment... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your visit to the hotel. I am sorry to hear you did not enjoy your stay at the hotel. I would be more than happy to discuss this further, my email address is gt@reigatemanor.co.uk More

Texas
1 review
4 of 5 stars Reviewed August 11, 2014

Stopped for the night while hiking the North Downs Way. It was a short 1/2 mile off the trail to the hotel, down the hill from - a great location. The service was excellent - fan brought to our room on request, along with ice. Asked for an hour extension of check out the next day which they generously offered... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent visit to the hotel. I am glad you had a great stay and the staff on duty were attentive to your requirements. We hopefully will see you back at the hotel shortly after your next hiking adventure. More

brighton
Top Contributor
50 reviews 50 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 11, 2014

I think it should be a criminal offence if a hotel doesn't provide free mineral water in bedrooms. Clean drinking water is, I believe, a basic human right, and is easy to provide in Surrey. My room was too warm, even with windows open all night and I had a very disturbed sleep because my room was next to a... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for passing on some feedback from your recent stay. Sorry that you did not have an enjoyable stay. Bottled water is available 24 hours at the hotel and can be purchased from reception or the bar. We have reviewed the breakfast times in our management meeting this morning and will trial a 8am to 10am for breakfast period... More

Carnoustie, United Kingdom
1 review
5 of 5 stars Reviewed August 4, 2014

This was the 2nd time I have stayed at this hotel, the first being in December 2013. New restaurant menu in place and the food was excellent! Will definitely be staying at this hotel again the future.

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Chris, many thanks for taking the time to leave some feedback on your recent visit to the hotel. I am glad you enjoyed your stay and the food was to your liking. We look forward to welcoming you back to the hotel soon. More

Barnstaple
Top Contributor
67 reviews 67 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed August 2, 2014

My wife and I were attending a function nearby and decided to stay in a "nice" hotel rather than a Premier Inn (which are always fine but not "special"). We booked well in advance of the date to ensure we got a place. On arrival at the hotel all seemed OK even though there was building work going on. Our... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass on some feedback from your recent stay at the hotel. I am sorry to hear you had an interrupted night's sleep at the hotel. The hotel is a popular location for functions and events and these do take place most weekends. We do try an allocate rooms in quieter areas of the... More

Ashford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

Very tired hotel stuck in the 1970s with no air con. Staff doing their best and friendly but for the high price I would never recommend this hotel as it's very poor value for money. Only advantage is location near M25.

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Many thanks for taking the time to pass some feedback on from your recent stay at the hotel. The hotel is currently undergoing a large refurbishment in the common and public areas. We do not unfortunately have air conditioning in the hotel but have fans to offer guests when requested. More

Bath, United Kingdom
1 review
5 of 5 stars Reviewed July 16, 2014

Excellent stay. Room clean and very well equipped plus very comfortable bed. Staff really welcoming and lovely, food served efficiently and of a good standard, even my husband was pleased and that's nigh impossible. He even got up to dance with encouragement so that was a first after 32 years so he was really enjoying himself and the music provided... More

Was this review helpful? Yes
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review

Veronica, many thanks for taking the time to pass on some feedback from your recent visit to the hotel for one of dinner dances. I am glad you, your husband and friends had a great evening and the stay was as enjoyable. We will hopefully see you back at the hotel soon. More

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Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH29PF, England
Phone Number:
Location: United Kingdom > England > Surrey > Reigate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
Number of rooms: 50
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western

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