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Nutfield Priory Hotel & Spa

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Nutfield Rd, Redhill, Nutfield RH1 4EL, England
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Nutfield Priory Hotel & Spa
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Nutfield Priory Hotel & Spa
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Nutfield Priory Hotel & Spa
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647 reviews from our community

Traveler rating
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    109
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    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I booked for me and my mum on a spa break with one nights stay in the hotel. The package included 2 treatments, spa lunch, 3 course dinner and a nights stay. The spa I was not impressed with at all. I found the staff unexperienced and the decor really tired looking. Once we arrived to the hotel room we... More 

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Arnold, Maryland
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Two words: heated towels. Just about everything connected with my stay was superb. Comfortable bed; clean, elegant room; wonderful spa nearby; great, friendly service from everyone. It's located in a 150-year-old stone priory, but very well updated inside. The floors were kind of squeaky, but what do you expect from 150 years? A bit too much slamming-of-doors noise from nearby... More 

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1 review
3 of 5 stars Reviewed 1 week ago

Booked 1 night in a suite for a surprise anniversary present..Spa was ok but don't bother with food as took 45mins for an omelette that cost £10 and served you coke from a can and charged a fortune! Hotel room was lovely.. bed was amazing but right next to lift....Milne suite! Very noisy. Shower was also useless and you have... More 

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Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear Sarah H - Thank you for posting a review following your recent stay at Nutfield Priory. I am disappointed that certain issues were caused by a lack of attention to detail. I shall investigate these immediately Sarah H. Our pricing is extremely competitive for the market in which we operate and as such our service should reflect that. I... More 

Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We have just returned from 21st wedding anniversary celebration at the Nutfield priory hotel. The property is beautiful with bundles of charm and very up together unlike some period hotels. We had the cream tea sat looking out of the lead light window with a stunning view. Dinner was amazing with some very delicious food. The breakfast was again to... More 

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Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear darkpye - Thank you for submitting your observations on your recent stay at Nutfield Priory. I am delighted that you are already planning to return based upon the service and attention to detail of our team. We work exceptionally hard to ensure that our service exceeds our customer expectations. I am thrilled that Peter, our restaurant manager, Caroline our... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My friend and i booked a spa break package with overnight stay as a treat and a way to relax from our stressful jobs. We arrived on the Friday for our 10am massages which started 5 minutes late - not a great first impression. The room I was taken to was cold, the music was too loud with poor sound... More 

Was this review helpful? Yes 2
Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear Paul S - Thank you for taking the time to share your review with us following your spa break at Nutfield Priory. I would appreciate you contacting me directly at the hotel so that I can assure you of my personal attention on this matter. These issues are not commensurate with our usual high standards and I would want... More 

London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Having decided to have a change of scene and escape the teenagers my partner and I booked a last minute retreat to Nutfield Priory a couple of hours before arriving. We were allocated room 8 which boasted a view of a roof. Not a great view but with our last minute booking and lack of bags we later realised the... More 

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Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear TheSSSexperience - Thank you for sharing your observations following your recent stay with us at Nutfield Priory. I am delighted that you found the food, service and ambience so appealing that you are returning. I will take great pleasure in sharing your comments with the restaurant staff regarding their service. Our team are working incredibly hard to exceed our... More 

Cupar, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Nutfield Priory for a wedding I was attending. The place is stunningly beautiful and very well maintained. The attention to detail for the wedding, the guests, and the bride's entourage was exceptional. Throughout the stay, the staff were unwaveringly polite and helpful. The service and and food were also great. It's not cheap to stay, but it's... More 

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Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear WinBun - Thank you for reviewing your recent stay at Nutfield Priory. I am absolutely delighted with your detailed submission and for painting such a vivid picture of your experience. My operations team are extremely attentive and are rightly proud of their reputation for attention to detail. I am very grateful to you for recognising their hard work. I... More 

CMS019
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a 50th birthday coming up in the family so we decided to have a surprise get together at the Nutfield Priory Hotel as we had seen on a website that they have celebration package deals. We rang the hotel directly and set up a date to meet an organiser for this. I can't remember this young ladies name... More 

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Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear CMS019 - Thank you for taking the time to review your recent family celebration with us. I am absolutely delighted that the team have left such a positive memory with you and helped make this 50th birthday get together an occasion you and your family will remember for a long time to come. I hope that you will visit... More 

Haywards Heath, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

When you need a romantic setting, tucked away in beautiful surroundings with attentive staff - then look no further. Nutfield has been a wonderful place of Zen for me and my partner since we discovered it just under 2 yrs ago. Within that time we've visited at least 9 times and enjoyed it more and more with each visit. If... More 

Was this review helpful? Yes 1
Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear nikki r - Thank you for taking the trouble to write such a wonderful review of Nutfield Priory. What makes your review so special is that you live so close to us and have clearly celebrated some wonderful personal milestones in the past two years. I am deeply touched by your very kind words of the team and the... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff made our Anniversary stay a true pleasure. We were treated like VIP's from the moment we arrived. Hand written Greeting Card & Chocolates in our luxurious room. Nothing was too much effort. Had a thoroughly enjoyable & relaxing few days and can not wait to return!

Was this review helpful? Yes
Simon B, General Manager at Nutfield Priory Hotel & Spa, responded to this review

Dear Evansjohnston - Thank you for taking the time to review your recent stay with us. I am delighted that you enjoyed the memorable touches which had such a positive impact on your special stay. The team will be thrilled when I share your comments with them. We look forward to welcoming you back Evansjohnston. With kind regards Simon Barker... More 

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