I had my wedding reception here 31st May & we both had the best day, better than what we expect (but I think that was down to nerves)!! From the 1st meeting with Clinton (wedding co-ordinator) I knew I was in good hands. Having that back up from him made me relax so much, he was such a big help.... More

We had booked to stay here for our cousins wedding however, on the Thursday before the Saturday wedding, they phoned us to say they were overbooked and would we move to the hotel around the corner for the same price. Having read previous reviews i think this is a common ploy for wedding guests when the wedding is not being... More

Sated here this weekend bank holiday may holiday as we were visiting chessington the following day. A very nice hotel with lots of character, the rooms where very nice larger than I expected better than your standard chain hotels, the bathroom was very nice lovely shower facilities better than some hotels I've stayed in London. The breakfast was tasty the... More

Terrible sleep. Doors bang really loud, no Blanket for my toddler as they had none left! ! Carpets ripped, metal box came flying off the door, Bath Brown, taps full of lime scale, broken toilet roll holder. Can hear water running, toilet flushing and others having a wee in the room above. Gap under door that was draughty. Would of... More

In quality and service that is, I was very disappointed by this place. The things that aren't the fault of the staff. Small very creaky corridor to rooms with the head of the bed on the linking wall was woken up at 2.51 am very creaky boards like people are walking in your room. No cupboard, no safe, no steam... More

We stayed here for 1 night as were attending a wedding nearby. 1. Dirty rooms The hotel is seriously run down. Apart from the worn carpet, peeling paint and the bath coming away from the wall, my biggest complaint was the pubes I found lingering around the bath tub. 2. Terrible food We ordered a quick room service dinner which... More

having been to a wedding reception here a few yrs ag, we thought we knew what we were getting when we booked our reception here a year ago. we were wrong. The events co ordinator went above & beyond all our expectations. Nothing was to much trouble for Clinton. From helping us choose colour schemes to resolving a couple of... More

I stayed at this Ramada on a business trip, and have two serious complaints: 1. There was no hot water in my room. No hot water? Are you kidding me? Upon mentioning this at checkout, reception said I simply needed to inform them and they would fixed it. As a business traveller I expect hot water as standard, and with... More

Firstly the hotel is in a great area...very handy which is probably why you're considering staying there. Unfortunately the place is VERY tired and in desperate need of a serious refurbishment. The staff are friendly and helpful. The bedroom was clean but very old and out dated. The bed was comfortable and the sheets were clean as were the towels.... More