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Legacy Thatchers Hotel

Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
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Legacy Thatchers Hotel
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Legacy Thatchers Hotel
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323 reviews from our community

Traveler rating
    102
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    61
    38
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pevensey, United Kingdom
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife & our friends stayed at the hotel over the Easter weekend. We thoroughly enjoyed our stay here, we found the staff to be extremely friendly & helpful. It was very clean set around some nice grounds. Some parts of the hotel look very old, but I was surprised to here the oldest part of the building was only... More 

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Bracknell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Welcoming staff good food. Clean rooms,wonderful power shower but no bath if you want one. Rooms very business like little character but got everything except only one small pillow each but prerhaps we should have requested extras All in all a nice weekend thank you

Was this review helpful? Yes 1
Barrow-in-Furness, United Kingdom
Top Contributor
64 reviews 64 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for 2 nights, typical bland room, in need of refurbishment. Bed lumpy, pillows thin. The built in trouser press and iron not working, and by the look of the out of order notice it had been not functional for some time. The basin tap was discoloured, sealant around the basin missing in parts. However the shower was excellent, check... More 

Was this review helpful? Yes 1
norfolk
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We recently stayed for 3 nights and our visit was made much more enjoyable by 2 members of staff Heather & Vio. However we were not informed at the time of booking or on arrival that there was to be a wedding during our stay and we would not be allowed to use the main restaurant or bar area on... More 

Was this review helpful? Yes 1
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear hesterNorfolk I have replied to the email that you sent me. More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We got married here last weekend and it was perfect. I recommend it 100% to anyone looking for a wedding venue. Charlotte, the wedding coordinator, was lovely - very easy going with our plans and extremely supportive and reassuring on the day. The other staff were very good too, the rooms were decorated beautifully, the food was delicious and all... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear london19781978 Thank you for your recent review, following your wedding at the hotel. Firstly, I would like to congratulate you on your marriage, and wish you both every happiness in the future. Your thanks will be passed on to all relevant people, and especially to Charlotte, and I know they will be gratefully received. More 

Manchester, United Kingdom
Top Contributor
123 reviews 123 reviews
53 hotel reviews
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed March 13, 2015

We stayed here for 4 nights on business as we were working in the area. Our first impressions did not get off to a good start sadly. We travelled down on the Sunday but were delayed a couple of hours due to motorway traffic, we thought it would be ok as the hotel is advertised as 24hours. We arrived at... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear LKPAA25 I was disappointed that you experienced some issues during your recent stay. I can assure you that it is normal practice in hotels to take a pre-authorisation on a guests credit card on arrival to enable them to charge items to the account. Please be assured that your comments have been noted, and will be raised with the... More 

Surrey, United Kingdom
1 review
5 of 5 stars Reviewed March 9, 2015

After an extremely successful Dinner at Thatcher's Hotel last Friday evening I would like to thank Philippa very much indeed for her help. From the very start I had nothing but understanding and assistance from numbers to menu choices and last minute changes. I was so grateful – for me it made a huge difference. I must also mention other... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear Emily B I was delighted to read your review following your recent event at the hotel, and pleased that it was enjoyed by those attending. Your thanks to the team have been passed on, and were gratefully appreciated. We hope to be able to welcome you back to the hotel again in the future. More 

Felpham
Top Contributor
65 reviews 65 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 27, 2015

Thatchers is in a great location if you are looking to visit London or Guildford areas. There is plenty of parking and it is easy to find. I was there on business and stayed the night where my family joined me. Summary: an hotel with pleasant staff, with good (if tired) rooms and good location in well looked after ground.... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear Malcolm S Thank you for your recent review. I am delighted that you enjoyed your recent stay at the hotel, and your comments will be passed on to the members of the team. We look forward to welcoming you back again in the future. More 

Guildford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 25, 2015

We were put in a corner of the bar as the hotel was expecting a coach of people later. We were given a pot of tea. The food arrived - one ham sandwich, one smoked salmon sandwich and two egg and cucumber sandwiches. They were O.K. (not wonderful) We also had two slices of carrot cake and four little sponge... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear Penny S Thank you for your review. I was disappointed that your afternoon tea taken this week did not meet your expectations, and that you feel that you were a little neglected due to the large group who were also here. Please contact me direct and I will be happy to discuss how we can make amends. Kind regards. More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

An overnight stay for Valentine's week-end. We received a warm welcome. The room was Executive and gave us plenty of space though more geared up for the business market than a romantic getaway. We had dinner at the hotel and the staff were able to cope with a special diet without fuss. The dining room had plenty of space between... More 

Was this review helpful? Yes 2
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you Polly107 for your recent review. I am delighted that you enjoyed your visit for Valentines, and your comments have been shared with the team. I hope that we will be able to welcome you back in the future. More 

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