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Legacy Thatchers Hotel

3.0 of 5 Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
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Legacy Thatchers Hotel
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Legacy Thatchers Hotel
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316 reviews from our community

Traveler rating
    100
    102
    58
    38
    18
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76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Felpham
Top Contributor
63 reviews 63 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars NEW

Thatchers is in a great location if you are looking to visit London or Guildford areas. There is plenty of parking and it is easy to find. I was there on business and stayed the night where my family joined me. Summary: an hotel with pleasant staff, with good (if tired) rooms and good location in well looked after ground.... More 

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Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We were put in a corner of the bar as the hotel was expecting a coach of people later. We were given a pot of tea. The food arrived - one ham sandwich, one smoked salmon sandwich and two egg and cucumber sandwiches. They were O.K. (not wonderful) We also had two slices of carrot cake and four little sponge... More 

Was this review helpful? Yes
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Dear Penny S Thank you for your review. I was disappointed that your afternoon tea taken this week did not meet your expectations, and that you feel that you were a little neglected due to the large group who were also here. Please contact me direct and I will be happy to discuss how we can make amends. Kind regards. More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

An overnight stay for Valentine's week-end. We received a warm welcome. The room was Executive and gave us plenty of space though more geared up for the business market than a romantic getaway. We had dinner at the hotel and the staff were able to cope with a special diet without fuss. The dining room had plenty of space between... More 

Was this review helpful? Yes 1
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you Polly107 for your recent review. I am delighted that you enjoyed your visit for Valentines, and your comments have been shared with the team. I hope that we will be able to welcome you back in the future. More 

Aldershot, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here booking their valentines day package. The staff were friendly and helpful and couldn,t do enough to make our stay as enjoyable as possible. The package included a three course dinner and breakfast the following morning and all the food was fantastic! .The dinning room is comfortable and nicely decorated and the service excellent. We stayed in a... More 

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you Nicola for your review following your stay over Valentines weekend. I am delighted that you had an enjoyable visit, and have shared your comments with the team. I hope that we will be able to welcome back to the hotel in the future. More 

Kingston upon Thames, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for one night in a twin room to celebrate a friend's 50th Birthday. The receptionist, on arrival, (Stephanie?) was a delightfully friendly and animated Canadian who lent a little brightness to a very dull venue. We were issued our key and proceeded to our room. Unfortunately this room hadn't been made up from the previous guest so... More 

Was this review helpful? Yes 3
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

DavidB30 thank you for your recent review. Please be assured that we take all reviews seriously, and the points raised have been raised with the team, in order that we can make necessary changes for the benefit of future guests. If there are any aspects of your stay that you would like to discuss with me, I would welcome the... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed 4 days for all-day meetings last week! Room was ok - bed was sub-par. However, staff were very very friendly. Any problems reported (iron not working) were fixed rightaway! Made for an overall pleasant stay.

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TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Raja V thank you for your recent review, I am pleased that you enjoyed your recent visit, whilst attending a residential conference. Your comments will be shared with the team, and I hope we will be able to welcome you back in the future. More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 25, 2015

Upon arrival I was pleased with the friendly and efficient check in. My room was a good size, clean and had everything I needed. However - The television service was very bad, with only a hand full of channels available and at poor quality. When I arrived at the restaurant for my dinner reservation, I waited 10 minutes to be... More 

Was this review helpful? Yes 3
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you Terry O for your review. Your comments have been noted, and brought to the attention of the team. I would very much welcome the opportunity to discuss the aspects of your stay with you if you are able to give me a call at your convenience. More 

Nuneaton, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 20, 2015

I stayed at this hotel on 20 January and must say I am most disappointed. I have only paid £55 to £60 for the room and breakfast, but nonetheless I'd expect more. The hotel looks good from the outside and there is ample parking. The welcome at reception was good, although we did have a 10 minute wait while another... More 

Was this review helpful? Yes 2
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you NuneatonFamilyof4 for your review. Having just taken over at the hotel, I would welcome the opportunity to discuss your stay with you, if you are able to contact me. The TV system has now been looked at, and we have a new Head Chef, who is currently reviewing the menus. Your comments have been noted, and shared with... More 

London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

we have just returned from our big day at thatchers hotel having had a wonderful time. From the initial organisation to the day itself we received attentive, courteous service, and good food. we had our wedding ceremony in the park view room which looked lovely when it was decorated and after photos and a champagne reception on the lawn returned... More 

Was this review helpful? Yes 2
TimPGM, General Manager at Legacy Thatchers Hotel, responded to this review

Thank you Martin S for your recent review, following your wedding at the hotel. I was delighted that you had an enjoyable time, and your guests too, on your special day. I have shared your comments with the team here, and wish you all the best for the future. More 

Sunbury-on-Thames, null, United Kingdom
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 17, 2015

We spent one night here for my husband's birthday. We were given a lovely room which had been refurbished recently were very happy with it. Our friends who I had also booked for arrived after us were given a pleasant room which had not been refurbished but they had a really bad night due to noise from what sounded like... More 

Was this review helpful? Yes
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Additional Information about Legacy Thatchers Hotel

Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Location: United Kingdom > England > Surrey > Leatherhead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Thatchers Hotel 3*
Number of rooms: 87
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Legacy Thatchers Hotel Leatherhead, Surrey

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