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All 9 Kingston upon Thames hotels

Brook Kingston Lodge Hotel

4.0 of 5 Hotel   |   94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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A recent review
4 of 5 stars Reviewed June 16, 2011
Gawlerbound Bucks
  • Reviews (234)
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234 people have reviewed this hotel

Traveler rating
    68
    62
    64
    27
    13
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26
72
16
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
There are newer reviews for Brook Kingston Lodge Hotel
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Bucks
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 16, 2011

This hotel has recently had a new GM and she has already made a huge impact when you walk through the door. Smiling faces excellent food all day, the hotel even put on a BBQ by request for us all in the evening which was superb. My room was quiet and dark which was very welcome after a long day... More

Was this review helpful? Yes
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review We look forward to welcoming you back to Kingston Lodge Mairead and Team More

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2011

My boyfriend and I were holidaying in the UK and stayed for 4 nights at the Kingston Lodge. We were thrilled at the standard and service we received and want to thank all members of staff, we had been in London on the tubes where nobody smiles and everybody carries about their business so it was lovely to be greeted... More

Was this review helpful? Yes 1
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review Mairead and Team More

Manchester
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 4, 2011

This hotel appeared to be fine when I checked in at reception. Arriving late I was looking forward to getting my head down. Once in my room it appeared to be a bit tired and old fashioned, which is not really a problem. However on going into the bathroom to freshen up I was appalled at the standard of cleanliness.... More

Was this review helpful? Yes 3
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review I am sorry but I do have to take issue with you this Hotel does NOT suffer from Bed Bugs, I do apologise that there were issues with your bath room and bed room carpet, I am delighted to inform you we are having new carpets fitted in several of our bedrooms in two weeks... More

kent uk
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 22, 2011

On arriving recieption staaf were excellent...but it was then that we were informed that there would be a 50th birthday party going on that evening therefore we wouldn't be able to eat in the main resturant and the bar would be very busy with the PARTY...We were very disappointed and expected the worse...this wasn't what we had expected on our... More

Was this review helpful? Yes 1
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review

Many thanks for your review, I am so sorry you were not notified about the party , on the positive side I am very pleased to read you enjoyed your evening meal and breakfast and our staff customer service . I do hope we will have the pleasure of welcoming you back to Kingston Lodge in the not too distant... More

Swindon, United Kingdom
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 25, 2011

The hotel itself is fine, although there are some cracks around the edges. The main drawbacks were small things like walking into an ice-cold bedroom which took 20 minutes to warm up and with some bizarre light bulbs which take 3-4 minutes to get fully working. The restaurant staff are borderline incompetent, 2 out of 3 mornings we had to... More

Was this review helpful? Yes 2
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for taking the time to review The Brook Kingston Lodge Hotel. I am sorry that you did not find the service up to the expected standard and hope this did not ruin your expericene of the Brook Kingston Lodge Hotel. We are currently reviewing our staff training methods to ensure all of our guests receive the best service... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2011 via mobile

Booked one night as a surprise for my girlfriend on her birthday, I also ordered a bottle of red wine. All this was done from the official website of the hotel. When I got there they had no record of my booking at all. I was asked loads of questions about where I placed my booking. The receptionist wasn't helpful... More

Was this review helpful? Yes 1
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for taking the time to review The Brook Kingston Lodge Hotel. I am sorry that you did not find the service up to the expected standard and hope this did not ruin your expericene of the Brook Kingston Lodge Hotel. We are currently reviewing our staff training methods to ensure all of our guests receive the best service... More

Witham, England
Contributor
17 reviews 17 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 27, 2011

Not much to look at from the outside, the hotel was a pleasant surprise. Our bedroom, Kingston Suite 302, was large with a comfortable king size bed, and a lovely spacious bathroom with a large bath and a good sized shower. The room was very clean too. We were a bit concerned as our bed overlooked the road (and we... More

Was this review helpful? Yes
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your review. It goes a long way within the hotel when we receive complimentary comments concerning our efforts and both myself and my team are really pleased that you enjoyed your stay with us. I have passed on your comments to all staff & heads of departments and they are all very happy that you... More

Nottingham
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 17, 2011

Stayed here for 1 night with a coach party. Polite and helpful staff. Nice bedrooms overlooking the courtyard. Excellent evening meal with a choice of 3 options. and served very quickley. Only small area of concern was breakfast where there was very little left of the buffet cold breakfast. However, after eating a couple of coissants, we were then asked... More

Was this review helpful? Yes
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your review. It goes a long way within the hotel when we receive complimentary comments concerning our efforts and both myself and my team are really pleased that you enjoyed your stay with us. I must apologise for your experience at breakfast. This is not our normal standard and I will be taking steps to... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 5, 2011

My husband and I were staying at this hotel with 6 of our friends for the New Year's Eve celebration. The meal was very good, however, there was a shortage of staff serving at the tables. We tried ordering wine from the wine list, however, everything we tried to order was not available. In the end they had a selection... More

Was this review helpful? Yes 1
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for review of the Brook Kingston Lodge Hotel. I was happy to hear that you enjoyed the meal on New Years Eve and the staff friendly and helpful but must apologise for the poor nights sleep you experienced following the festivities. Unfortunately I was not made aware of your issues prior to your departure and was unable to... More

slough
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2010

Really a very nice hotel and much better than a holiday inn equivalent. Setting is very quiet, rooms are comfortable and clean and the rate is excellent so close to London. Highly recommend it. Very good customer service,thank you Kingston Lodge Hotel

Was this review helpful? Yes
KirkUpton, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your review. It goes a long way within the hotel when we receive complimentary comments concerning our efforts and both myself and my team are really pleased that you enjoyed your stay with us. Since my arrival to the hotel in March, we have concentrated our efforts on ensuring that our customers are looked after... More

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Additional Information about Brook Kingston Lodge Hotel

Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Surrey > Kingston upon Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
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Also Known As:
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel

49 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This 4-star hotel is on the edge of Richmond Park and 900 metres from Norbiton Rail Station.The Brook Kingston Lodge Hotel is a 2-minute walk from beautiful Richmond Park. It is 1.25 miles (2 km) from the centre of Kingston upon Thames and its shops, cafes, bars and restaurants. The Brook Kingston Lodge is next to Coombe Wood Golf Course and 7 miles (11 km) from London’s West End. Hotel Rooms: 63. ... more   less 
Number of rooms
63

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