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All 9 Kingston upon Thames hotels

Brook Kingston Lodge Hotel

4.0 of 5 Hotel   |   94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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A recent review
3 of 5 stars Reviewed January 1, 2014
66susan Surrey
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221 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Brook Kingston Lodge Hotel
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Surrey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 1, 2014

Spent new years eve here, a really pleasant hotel rooms comfortable, but come on NYE there wasent any music even back ground whilst eating our dinner which wasant to great but ok. I would come back here to stay as the hotel itself is nice think im just being picky as it was new year!

Was this review helpful? Yes 15
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Many thanks for your review I am pleased to read you enjoyed your stay at the hotel . We served over 100 people on New Years Eve, the feed back from every table including yours (and I know this because I served your table) was that every one enjoyed their food , so slightly confused by your comments. I was... More

Woking, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2013

I recently stayed at the hotel for a night and only have good things to say. Room was great, really clean, comfortable bed and good size bathroom. What more do you need? The service was brilliant, very helpful from the moment I arrived until I left. Will definitely stay again next time I'm in the area.

Was this review helpful? Yes 1
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your very kind review Mairead and Team More

manchester,uk
Contributor
13 reviews 13 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 3, 2013

We are very surprised by the negative reviews on this hotel as we have nothing but praise. We were met on arrival by a lovely smiley receptionist who throughout our stay provided us with really useful information. Our room was spacious, clean and equipped with everything we needed. Every member of the staff was friendly and helpful, but exceptional praise... More

Was this review helpful? Yes 1
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very Kind Review Mairead and Team More

Mechanicsburg, Pennsylvania
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 2, 2013

We had an awful experience here. The room was very dimly lit, but you could see enough to tell that the wall paper was old and peeling and the floors had very old, worn out, stained carpeting. We slept in twin beds which were extremely uncomfortable---old lumpy mattresses. And to top it all off....there was an extremely loud party going... More

Was this review helpful? Yes 6
DUmmat, Owner at Brook Kingston Lodge Hotel, responded to this review

You stayed for 2 nights and did not mention any concerns regarding the room after the first night or indeed at the end of your stay. However at Brook Hotels we investigate all claims of this nature and having visited the Hotel personally the decor is not as you have described . You were informed prior to arrival, (at the... More

N Ireland
Top Contributor
149 reviews 149 reviews
99 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed December 2, 2013 via mobile

I was a bit worried before I arrived having read some of the recent reviews but I found the hotel very good. I was staying one night and needed to be near the university. My room was spotless and spacious. I found the staff very helpful.

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review Mairead and Team More

Bradley Stoke Bristol
Contributor
13 reviews 13 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 20, 2013

Bar was nice and so was barman ,stayed one night but bathroom in rm 219 was very poor dirty shower curtain and bath needs a new side panel as chipped and broken also soap scum on the bath tiles needs attention. The bed was bouncy and lumpy and I was very hot during the night. Dinner was ok but dining... More

Was this review helpful? Yes 4
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review I am sorry you did not enjoy your stay with us Please be assured I will take action on all the points you have raised . Best Regards Mairead and Team More

Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2013

We have stayed before; a favourite hotel, all the qualities you want in a hotel, warm, friendly, personal touch, fabulous food, friendly, helpful and welcoming staff, rooms very good relaxing atmosphere, brilliant nights sleep and a breakfast for choice and value superb, thankyou for our lovely stay, we will be back.

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review We look forward to welcoming you back to Kingston Lodge Mairead and Team More

Staines, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

We held an important family birthday party at The Kingston Lodge on Saturday. Everything was well organised, well presented and the food was lovely and fresh - generous portions and really enjoyed by our guests. The staff were unfailingly kind and helpful - even coping well with a lot of very over-excited children. We had a lot of compliments from... More

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review Mairead and Team More

Southend-on-Sea, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 9, 2013

The hotel has a pleasant atmosphere and the staff are, in general very helpful, courteous and friendly. Rooms are of a reasonable size and clean with comfortable beds however what lets this hotel down is the food - it is of mediocre standard which with the prices charged makes them very overpriced. I stayed there for 2 nights and used... More

Was this review helpful? Yes 3
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you very much for your review I am so sorry you did not enjoy your breakfast with us , please be assured I will discuss your comments with our chefs and the breakfast service team and we will endeavour to do better . I was however pleased to read that on the whole you found both the staff and... More

Manchester, United Kingdom
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 8, 2013

Stayed here while on business for 4 nights, staff were excellent nothing to much trouble, room was fine in its self bathroom needs a revamp, no hot water on one night had to call reception who ran next doors water to release air trap??? Food is over priced and quality only average £20 for a burger and side order of... More

Was this review helpful? Yes 5
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Many thanks for your review And your kind words about our staff Just a little note regarding your comments about our food, Our Kingston Burger costs £12.95 and is served with chips included in the price, it is an 8oz home made burger served with chicken, bacon and melted cheese , red onion and tomato and topped with onion rings... More

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Additional Information about Brook Kingston Lodge Hotel

Also Known As:
Brook Kingston Hotel
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel
Kingston Lodge
Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Surrey > Kingston upon Thames
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Kingston upon Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Official Description (provided by the hotel):
This 4-star hotel is on the edge of Richmond Park and 900 metres from Norbiton Rail Station.The Brook Kingston Lodge Hotel is a 2-minute walk from beautiful Richmond Park. It is 1.25 miles (2 km) from the centre of Kingston upon Thames and its shops, cafes, bars and restaurants. The Brook Kingston Lodge is next to Coombe Wood Golf Course and 7 miles (11 km) from London’s West End. Hotel Rooms: 63. ... more   less 
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