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Brook Kingston Lodge Hotel

94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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Brook Kingston Lodge Hotel
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A recent review
5 of 5 stars reviewed 3 weeks ago
Hiraethwr Wales
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326 reviews from our community

Traveler rating
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    77
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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There are newer reviews for Brook Kingston Lodge Hotel
See the most recent reviews
Wales
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked into this hotel for our son's wedding in April. The booking was easy and the staff at reception were very helpful. Both families had booked into the hotel so there were a lot of people staying there. The lady at the bar couldn't have been more helpful. She served drinks and made coffee with a cheerful smile. Breakfast... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am so pleased that the Hotel and our staff looked after you all so well, allowing both families the opportunity to relax and enjoy the happy occasion of your son’s wedding. It will be my pleasure to convey your kind comments onto Nitish and his team , who look forward to being able to welcome you back to Kingston... More 

liverpool
2 reviews
2 of 5 stars Reviewed March 27, 2015

I expected better from a four star hotel. Though I arrived at 4:30 in the afternoon I had to wait for 15 minutes while my room was cleaned. Rooms should always be ready by 2pm. The heating system was noisy, but provided very little warmth. The wifi was very poor in the room.

Review collected in partnership with this hotel

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am so sorry your room was not ready when you arrived to stay with us at The Brook Kingston Lodge Hotel .I have spoken to my General Manager regarding the situation on this particular day and your room should, of course, have been ready.Unfortunately the Hotel experienced some unforeseen delays on this day with a large number of our... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

I had a comfortable short stay at the Kingston Lodge before a flight from Gatwick the following morning, and the staff were very helpful in organising a taxi to the airport. Dinner was delicious - the fishcakes are fantastic and I hear the steaks are pretty good too. The bar/restaurant area has a number of different levels that give quite... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Melania Thank you so much for choosing to stay with us en route to Gatwick and I am pleased that the taxi we organised for you got you to the airport comfortably so that you could relax and enjoy your break away. I am delighted to read that you found the Hotel , our rooms and my team very... More 

Washington DC
Contributor
16 reviews 16 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 20, 2015

A standard English non-chain hotel. Nice rooms if the shower curtain would not cling to you, and the walls are kinda thin, but its quiet and the breakfast is decent. Overall, i would not stay here if I didn't have meetings in Kingston. Its not particularly near anything of interest.

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Wayan Thank you for staying with us whilst you were in England and I am very pleased to read that on this occasion you found the Hotel conveniently located for the purpose of your business trip. Brook Hotels is a small group of family owned Hotels and as such we value all feedback so I have asked the General... More 

Kingston, null, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Went for a meal today (mothers day) at their restaurant and i must say it was a pleasant surprise a 3 course meal with coffee £23 would recommend the restaurant highly,the staff are very good and hardly any waiting at all we all were impressed

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NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear David Thank you for coming to our Atrium restaurant yesterday for Mother’s Day and I am delighted to read that you enjoyed our special menu for the day. It will be my pleasure to pass your kind compliments on to all my team in the restaurant and of course, the Kitchen especially Chef. I do hope that you will... More 

Copenhagen, Denmark
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

Had a great stay. Spacy and clean nice rooms. Friendly prof. staff Super atmosphere in hotel, and a cozy hotel bar with a nice fireplace. Hotel has a whiskey bar, but with 5 different draft beers :) Plenty of conftable sofas, chairs etc. Bus stop to Kingston is just outside, and nearby is Norbiton train station.

Was this review helpful? Yes 1
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Mr. Flemming I am so pleased to read today that you and your family enjoyed your recent stay with us at the Brook Kingston Lodge Hotel. I am also delighted that you found the rooms, the bar and my team extremely welcoming allowing to relax and enjoy your break away. Thank you for taking a moment to review your... More 

Birmingham, United Kingdom
Top Contributor
404 reviews 404 reviews
42 hotel reviews
439 helpful votes 439 helpful votes
4 of 5 stars Reviewed March 8, 2015

Nice location, great staff, in fact really good staff. Evening dinner nice and pleasant. Breakfast? Dreadful. The cereals section with the cold meats and croissants were superb but the full English breakfast was cheap as chips. Very cheap sausage and bacon and cold beans spoilt the whole experience. I'm not into leaving poor reviews just over one thing hence the... More 

Was this review helpful? Yes 1
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Guest Thank you so much for choosing to stay at the Brook Kingston Lodge Hotel . I am delighted that you enjoyed your stay and that my team made you feel very welcome . I am sorry that you were dissatisfied with our cooked breakfast and although his is only the second negative comment I have received ,I have... More 

Bexleyheath, United Kingdom
1 review
4 of 5 stars Reviewed March 5, 2015

A lovely hotel. Nothing was too much for the staff, who were very friendly. The room was clean and very comfortable. The food was excellent. The courtyard in the middle is enchanting and I would love to see it in the summer.

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NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Kim I am delighted to read that you enjoyed your visit to the Brook Kingston Lodge yesterday and I would like to thank you for posting such a lovely review of your experience with us . It was our pleasure to take care of you whilst you were here and I will, of course ,pass your kind words on... More 

Travelling
Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

I stayed here on a business trip for one night it's a convenient location. The bar area especially is warm and welcoming laid out with lots of sofas and the staff are a real credit to this hotel. Another plus is a good breakfast cooked to order which is so much better than a buffet! Will happily request again when... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Firstly thank you for choosing to stay with us at The Brook Kingston Lodge yesterday and secondly , thank you so much for taking a moment to write so favourably about your stay on this site. I am delighted that you found the Hotel ideally located for your trip and that at the end of your day you were able... More 

1 review
5 of 5 stars Reviewed March 3, 2015 via mobile

I am a regular visitor Both my wife and I love the place The rooms are very comfortable, the bathrooms are good and always very clean. The breakfast is good and the staff always very friendly I wouldn't stay anywhere else

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I would like to thank you both for choosing to return to stay with us at the Brook Kingston Lodge each time you visit the area and, of course, for your very kind recommendation on this site. It is always very rewarding for me to be able to read such a delightful review and to congratulate my General Manager and... More 

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