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All 9 Kingston upon Thames hotels

Brook Kingston Lodge Hotel

4.0 of 5 Hotel   |   94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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221 people have reviewed this hotel

Traveler rating
    65
    58
    60
    26
    12
See reviews for
25
67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here pre and post wedding in Richmond Park - conveniently only a few minutes away. Staff all very friendly and helpful , service was very good. Loved the soft Irish accents - " could I have coffee please?" "course you can" . Plenty of parking and free. Sun trap in the central courtyard. Made the whole wedding startup less... More

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so mush for your very kind review Mairead and Team More

Winchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Spent the weekend of 11th April there - didn't eat there because we love exploring and eating out, but room was great, staff were friendly and charming, and it's a great spot to head out from to the Thames, Hampton Court Palace, Richmond, Barnes, Kew, etc....and a large, free car park with a bus stop just outside. It was perfext... More

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review I do hope we will have the pleasure of welcoming you back to Kingston Lodge in the not too distant future. Mairead and Team More

Murcia, Spain
1 review
5 of 5 stars Reviewed 2 weeks ago

My son had his wedding reception at Brook Kingston Lodge on 20th of April 2013. It's taken me a year to write this over due review! As my son and his wife are blind I organised the wedding and the help and advice I received from the staff at BKL was fantastic. From the moment the guests arrived until the... More

Was this review helpful? Yes
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review Mairead and Team More

Bournemouth, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

In 25 years of travelling on business I have never encountered such a shambolic establishment. Having eaten half my cheesecake I found that the biscuit base was actually mouldy. Yes....bright green mold. At first the restaurant manager went to check if "chef" had put any cheese in it! Then he attempted to justify it and say it had only been... More

Was this review helpful? Yes 7
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review I am sorry , this should never have happened . Please let me assure you and all the other readers of this review, that this is most certainly an abnormal occurrence. As a result of this unfortunate incident we have reviewed our food safety policy to ensure this never happens again. I do hope this... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

20 min walk to the park, 45 min walk to the Thames riverside view. Pleasant staff, on the whole. Service reasonable. Rooms small but adequate. Cleaner did take my jacket thinking I had checked out and handed it in as left behind property?! Breakfast a little hit and miss. Ok for brief stay.

Was this review helpful? Yes 3
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review Mairead and Team More

Newport, United Kingdom
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 12, 2014

the cooked breakfast was the worst i have ever had.The waiter got my order wrong,then the wrong breakfast was given to me.Then when it did arrive the scrambled egg was missing,so i had to wait,when it did arrive the plate was so hot the whole breakfast was inedible.The cold meats and cheeses were curling up where they'd been left out... More

Was this review helpful? Yes 9
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

I am so sorry you did not enjoy your breakfast This is not typical of the comments we receive about breakfast normally our reviews and comments are very positive Many thanks for the review Mairead and Team More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2014

Stayed on a Saturday for 1 night, hotel staff were very friendly and informative, They'd had a function the night before so breakfast was served in a different area but nonetheless the Duty manager was on hand to help. I was in an executive double the rooms are more traditionally decorated rather than modern but nonetheless still nice.

Was this review helpful? Yes 3
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review I do hope we will have the pleasure of welcoming you back to Kingston Lodge Mairead and Team More

essex
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 21, 2014

Lovely first impression of this hotel, the lobby, reception and bar area are lovely. Drinks are a bit pricey though. Went for afternoon tea and were take down to the restaurant area for this. Very quiet even though it was a Saturday, decor shabby and dirty, especially windows and blinds. The food , however was very good and service was... More

Was this review helpful? Yes 4
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you for your review We take on board your comments regarding the décor Please to read you enjoyed the food and service Mairead and Team More

Island of Anglesey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 18, 2014

Superb staff, comfortable place, definitely would stay again. One of the directors went way beyond the call of duty and even ran us to the station to save us walking - have never experienced customer service like this before - food good, friendly atmosphere - they listened to our every need and even though the room was small it was... More

Was this review helpful? Yes 2
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thanks you so much for your very kind review We look forward to welcoming you back Best Regards Mairead and Team More

Epsom, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

I just wanted to say a massive thank you to all the team at the Kingston lodge hotel for helping my mum and friend organise a fab 30th party for me last night. As always all the staff from Kate and the management to the bar staff and waiters and waitresses were so helpful and friendly. The staff including the... More

Was this review helpful? Yes 4
HotelManagerChester, General Manager at Brook Kingston Lodge Hotel, responded to this review

Thank you so much for your very kind review Mairead and Team More

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Additional Information about Brook Kingston Lodge Hotel

Also Known As:
Brook Kingston Hotel
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel
Kingston Lodge
Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Surrey > Kingston upon Thames
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Kingston upon Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Official Description (provided by the hotel):
This 4-star hotel is on the edge of Richmond Park and 900 metres from Norbiton Rail Station.The Brook Kingston Lodge Hotel is a 2-minute walk from beautiful Richmond Park. It is 1.25 miles (2 km) from the centre of Kingston upon Thames and its shops, cafes, bars and restaurants. The Brook Kingston Lodge is next to Coombe Wood Golf Course and 7 miles (11 km) from London’s West End. Hotel Rooms: 63. ... more   less 
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