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Brook Kingston Lodge Hotel

94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Hotel amenities
Brook Kingston Lodge Hotel
Best prices for: 1 room 1 guest
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A recent review
4 of 5 stars reviewed 4 days ago
Melania I
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315 reviews from our community

Traveler rating
    108
    85
    75
    32
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
  • All months
    (315)
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    (73)
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    (80)
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    (83)
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    (79)
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liverpool
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I expected better from a four star hotel. Though I arrived at 4:30 in the afternoon I had to wait for 15 minutes while my room was cleaned. Rooms should always be ready by 2pm. The heating system was noisy, but provided very little warmth. The wifi was very poor in the room.

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Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am so sorry your room was not ready when you arrived to stay with us at The Brook Kingston Lodge Hotel .I have spoken to my General Manager regarding the situation on this particular day and your room should, of course, have been ready.Unfortunately the Hotel experienced some unforeseen delays on this day with a large number of our... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a comfortable short stay at the Kingston Lodge before a flight from Gatwick the following morning, and the staff were very helpful in organising a taxi to the airport. Dinner was delicious - the fishcakes are fantastic and I hear the steaks are pretty good too. The bar/restaurant area has a number of different levels that give quite... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Melania Thank you so much for choosing to stay with us en route to Gatwick and I am pleased that the taxi we organised for you got you to the airport comfortably so that you could relax and enjoy your break away. I am delighted to read that you found the Hotel , our rooms and my team very... More 

Washington DC
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

A standard English non-chain hotel. Nice rooms if the shower curtain would not cling to you, and the walls are kinda thin, but its quiet and the breakfast is decent. Overall, i would not stay here if I didn't have meetings in Kingston. Its not particularly near anything of interest.

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Wayan Thank you for staying with us whilst you were in England and I am very pleased to read that on this occasion you found the Hotel conveniently located for the purpose of your business trip. Brook Hotels is a small group of family owned Hotels and as such we value all feedback so I have asked the General... More 

Kingston, null, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went for a meal today (mothers day) at their restaurant and i must say it was a pleasant surprise a 3 course meal with coffee £23 would recommend the restaurant highly,the staff are very good and hardly any waiting at all we all were impressed

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NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear David Thank you for coming to our Atrium restaurant yesterday for Mother’s Day and I am delighted to read that you enjoyed our special menu for the day. It will be my pleasure to pass your kind compliments on to all my team in the restaurant and of course, the Kitchen especially Chef. I do hope that you will... More 

Copenhagen, Denmark
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Had a great stay. Spacy and clean nice rooms. Friendly prof. staff Super atmosphere in hotel, and a cozy hotel bar with a nice fireplace. Hotel has a whiskey bar, but with 5 different draft beers :) Plenty of conftable sofas, chairs etc. Bus stop to Kingston is just outside, and nearby is Norbiton train station.

Was this review helpful? Yes 1
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Mr. Flemming I am so pleased to read today that you and your family enjoyed your recent stay with us at the Brook Kingston Lodge Hotel. I am also delighted that you found the rooms, the bar and my team extremely welcoming allowing to relax and enjoy your break away. Thank you for taking a moment to review your... More 

Birmingham, United Kingdom
Top Contributor
377 reviews 377 reviews
40 hotel reviews
415 helpful votes 415 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location, great staff, in fact really good staff. Evening dinner nice and pleasant. Breakfast? Dreadful. The cereals section with the cold meats and croissants were superb but the full English breakfast was cheap as chips. Very cheap sausage and bacon and cold beans spoilt the whole experience. I'm not into leaving poor reviews just over one thing hence the... More 

Was this review helpful? Yes 1
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Guest Thank you so much for choosing to stay at the Brook Kingston Lodge Hotel . I am delighted that you enjoyed your stay and that my team made you feel very welcome . I am sorry that you were dissatisfied with our cooked breakfast and although his is only the second negative comment I have received ,I have... More 

Bexleyheath, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

A lovely hotel. Nothing was too much for the staff, who were very friendly. The room was clean and very comfortable. The food was excellent. The courtyard in the middle is enchanting and I would love to see it in the summer.

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NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Kim I am delighted to read that you enjoyed your visit to the Brook Kingston Lodge yesterday and I would like to thank you for posting such a lovely review of your experience with us . It was our pleasure to take care of you whilst you were here and I will, of course ,pass your kind words on... More 

Travelling
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on a business trip for one night it's a convenient location. The bar area especially is warm and welcoming laid out with lots of sofas and the staff are a real credit to this hotel. Another plus is a good breakfast cooked to order which is so much better than a buffet! Will happily request again when... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Firstly thank you for choosing to stay with us at The Brook Kingston Lodge yesterday and secondly , thank you so much for taking a moment to write so favourably about your stay on this site. I am delighted that you found the Hotel ideally located for your trip and that at the end of your day you were able... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I am a regular visitor Both my wife and I love the place The rooms are very comfortable, the bathrooms are good and always very clean. The breakfast is good and the staff always very friendly I wouldn't stay anywhere else

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I would like to thank you both for choosing to return to stay with us at the Brook Kingston Lodge each time you visit the area and, of course, for your very kind recommendation on this site. It is always very rewarding for me to be able to read such a delightful review and to congratulate my General Manager and... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 1 night, lovely rooms, pleasant staff, cheap as I booked it from another website, breakfast good, would come again. Close to Richmond Park. Stayed there as it was close to Norbiton station as well.

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am delighted to read that you enjoyed your recent stay with us, finding the hotel comfortable , reasonably priced and very convenient for travel from the nearby Norbiton station .Thank you for choosing to stay with us on this occasion and for very kindly commenting on the warm welcome that Nitish and his team extending to you during your... More 

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