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Brook Kingston Lodge Hotel

Certificate of Excellence
94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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Brook Kingston Lodge Hotel
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341 Reviews from our TripAdvisor Community

Traveler rating
    118
    96
    78
    32
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • French first
  • German first
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  • Any
English first
  • All months
    (341)
  • Mar-May only
    (89)
  • Jun-Aug only
    (90)
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    (79)
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Ridgewell, United Kingdom
Level Contributor
74 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel well located for Hampton Court or Wimbledon. Found the room spacious and clean, bed slightly soft. Breakfast was a buffet breakfast and looked a lot worse than it tasted although not great was ok for a buffet. Paid £130 for b&B not a bad price for a stay in London.

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Angela Thank you for reviewing your recent stay with us and I am pleased you found the Hotel ideal for your visit to Hampton Court and Wimbledon. I appreciate your feedback regarding breakfast and have asked the General Manager to discuss this with Chef. I do hope that you will return as Chef would be more than delighted to... More 

Bridgend, United Kingdom
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this Hotel after reading the reviews and was not disappointed. We arrived early, after a long drive, and were offered a (Complimentary) Coffee whilst waiting for our room to be checked over. Staff were so friendly, and seemed genuinely interested in making you at home... Public areas were very cosy with lots of settees and comfy chairs, Restaurant overlooked... More 

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for reviewing your recent visit to the Brook Kingston Lodge Hotel and I am delighted to read that Nitish and his team made you feel most welcome throughout your stay . The courtyard is a particularly tranquil and relaxing spot this time of year and I am very pleased that you were able to enjoy it in full... More 

dorset
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a short bargain break with friends. The staff were very helpful and friendly. The room was very comfortable and clean. On a ground floor we had access to an inner court yard which made for a nice area to socailise and sit in the sunshine. The Breakfast was delicious and plentiful.Our break package included dinner ,... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for choosing to stay with us and I am pleased that you enjoyed your recent break in Kingston in the company of your friends . The courtyard is now in full bloom and I am delighted you found it such a relaxing place to return to after visiting Kingston and Hampton Court .I will pass your very kind... More 

London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently attended a 21st event at Kingston Lodge and it was wonderful from start to finish. The event was really well organised by the staff, and as I turned up early it was evident how hard they were working to ensure the night ran smoothly. We had a lovely drinks reception in the courtyard which provided a beautiful background for... More 

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NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Sophie , I am delighted that you enjoyed your stay whilst attending a “21st Birthday celebration at the Hotel . I am pleased to read that the event ran smoothly allowing you to relax and enjoy the evening with your friends . Thank you for posting such a lovely review and overview of the evening, it is greatly appreciated... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We are REALLY dissapointed with our stay and we are dismayed at how this hotel has gained it's 4* status! We looked on the website and saw the executive rooms looked spacious so upgraded when booking as travelling with a 9week old baby we knew we would require a cot. Arriving at 3:10pm as check in was advised from 2... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am very concerned to read your review today and I am very sorry you were unhappy with your room and that you were disturbed by a function in the Hotel .We always make every effort to inform guests of such functions both before arrival and at check-in . Although this function finished around 11pm, I do appreciate how difficult... More 

hexham
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights we were not disappointed in any way , We had planned to visit London for 2 days ,it was so easy to get there . A short bus ride from Hotel to the train station then 20 minutes into Waterloo we got all day tickets at the station cost £34 each for the 2 days which... More 

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for staying with us at the Brook Kingston Lodge Hotel as a base for your recent visit to enjoy the sights and sounds of London . I am pleased that you found it extremely easy to travel into the heart of the city and that Nitish and his team made you feel most welcome and comfortable throughout your... More 

Bury St. Edmunds, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We came here with great expectations and what I thought was going to be a great experience turned out to be a failure. The rooms were clean although I have seen a hose with a kink in it with more power than the showers here. We went for dinner and that brought the mood down even more. The guests around... More 

Was this review helpful? Yes 4
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I have spoken to my General Manager at some length regarding the circumstances of your recent stay with us at The Brook Kingston Lodge. Unfortunately it can only take one incident to affect your perception of the Hotel .Of course although you stayed happily at the Hotel for a number of days, I do respect your right to comment on... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I attended a PACES AHEAD medical training course at this hotel. Superb venue and excellent staff. A very welcoming atmosphere and well organised training facilities. The food and other refreshments provided were also excellent. Easy to get to from Norbiton station. Quality training in an environment conducive to appreciating the material and tutors. Carol Roy, 8 June 2015. C

Was this review helpful? Yes
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Carol It was a great pleasure for us to be able to welcome you and look after you whilst attending a recent training course at the Hotel . I am very pleased that you found my team most welcoming and I will of course pass your kind words of appreciation on to everyone , particularly Chef. Thank you for... More 

Colchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i stay at this hotel every three months and the staff are always friendly and very helpful. food is always cooked fresh and the waiting staff always make sure you are looked after. rooms are always clean and tidy, with hot showers. great hotel and cant wait to stay again.

Was this review helpful? Yes
NitishU, General Manager at Brook Kingston Lodge Hotel, responded to this review

Dear Mr. Luther As always it is a great pleasure for me and my team to welcome back to the Brook Kingston Lodge Hotel every time you visit Kingston . I am delighted that you are pleased with our levels of service each time you return and I will of course pass your kind words on to everyone later this... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Did this hotel for lunch as part of a day out on coach. The staff serving seemed to struggle with English but were very efficient once they understood. The food was well cooked and tasty but lacked in quantity. Give it a go but don't expect to be bursting your waistband!

Was this review helpful? Yes 1
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Keith Thank you for reviewing your recent luncheon stop over with us at The Brook Kingston Lodge Hotel and I am pleased that you found the food provided for your group to be both tasty and appetising . I am obviously sorry to read that you felt our portion sizes were not large enough for you on this occasion... More 

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