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Brook Kingston Lodge Hotel

Certificate of Excellence
94 Kingston Hill, Kingston upon Thames KT2 7NP, England
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Brook Kingston Lodge Hotel
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355 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (355)
  • Mar-May only
    (89)
  • Jun-Aug only
    (104)
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    (83)
  • Dec-Feb only
    (79)
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Fleet
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for one night (Saturday) in July. The staff were friendly, welcoming and helpful and whilst we didn't spend much time at the hotel, I would say that we were well looked after. The room was perfectly adequate for our short stay, if a little basic. If I was being critical, I would say that the furniture and decor... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for reviewing your recent stay with us at the Brook Kingston Lodge Hotel and I am delighted to be able to pass your kind words on to the General Manager to share with all his team . I am very sorry to read that you were disappointed with the cooked breakfast and I am happy to discuss your... More 

Mauritius
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very accessible location.room clean .breakfast reasonable.value for money .certain staffs very efficient .will certainly recommend to family and friends Bus stop to both direction very close ',,,,,,,',,,,,

Review collected in partnership with this hotel

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for choosing to stay at The Brook Kingston Lodge and I am delighted that you found the nearby bus and trains links very convenient for exploring both Kingston and travelling in to London. I am pleased that Nitish and his team made you feel most welcome throughout your visit and all of us at Brook Hotels are very... More 

Epsom, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Chose this place to use some vouchers I had been given as a present - bad choice. We were shown to a table next to a filthy window and horrible stained paintwork. The surly waitress was reluctant to move us because "the other tables haven't got tablecloths on" but we insisted and we not bothered by the lack of a... More 

Was this review helpful? Yes 1
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for taking a moment to write about your recent visit to the Brook Kingston Lodge Hotel. I am, of course, disappointed to read that you were not entirely satisfied with your Afternoon Tea experience. The restaurant team at Kingston Lodge always try to ensure that our customers and guests are made to feel very welcome and comfortable whilst... More 

London, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Just went for lunch and would not bother to go again. Tried to book on a Saturday night for the lunch the following day but was told they were fully booked. The following day we booked with no mention of being fully booked - giving the impression that the person who took the call the previous evening couldn't even be... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

I am sorry to read that on this occasion you were not completely satisfied with Sunday Lunch at the Brook Kingston Lodge Hotel . The menu in the Atrium restaurant is usually extremely well received and as you can see from earlier comments on this site both Chef and the restaurant team are usually complimented highly by our guests for... More 

Coalville, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on business and what a pleasant change after staying in too many big chain hotels. Staff are very friendly. Food in the evenings is good. The room is comfortable. The courtyard is great to sit out in on a warm summer's evening.

Was this review helpful? Yes 1
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Mark It was a pleasure to welcome you to the Brook Kingston Lodge Hotel recently. As a small group of just five Hotels, I am delighted to read that you appreciated the difference staying with us made from the norm of a generic chain. I am pleased that the General Manager,Nitish and his team made you very welcome and... More 

London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I had a voucher for afternoon tea at this hotel We had never visited before although we have passed it numerous times Plenty of car parking ,which is not always possible in Kingston We were made to feel very welcome by reception and asked if we would like to sit inside or out We chose outside in... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Pauline I am very pleased that you chose to visit us a the Brook Kingston Lodge for Afternoon Tea and that Chef and Sheila made this such a pleasant and enjoyable afternoon for you both. I have passed your kind words on to them both and ,of course, we look forward to welcoming you back to the Hotel very... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

No problems whatsoever. Really friendly staff, nice atmosphere downstairs, beautiful room. Didn't try the food however the menu looked great. Would definitely recommend to anyone staying in and around the area. Will be back again soon!

Was this review helpful? Yes
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Mark Thank you for choosing to stay with us at The Brook Kingston Lodge Hotel and for posting such a complimentary review. I am delighted that you found Nitish and his team attentive and welcoming and I have asked him to pass your kind words on to his team later today. Of course, we all look forward to your... More 

Dubai
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a short break, the staff were very helpful and friendly. The room was very comfortable and clean, the services at the lounge bar were nice, good part was the cabbie knew the place and all in all no hassles

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Thank you for choosing to stay with us at the Brook Kingston Lodge Hotel on your recent business trip to London . I am delighted that you found the Hotel ideally located and that our local taxi company made it is very easy for you to travel to and from all your appointments. Thank you also for your very kind... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my third trip to Kingston, and third time staying at the Brook Kingston Lodge. I honestly wouldn't bother looking anywhere else as this is exactly what I want from a hotel. Perfect location, friendly and accommodating staff, clean rooms and wonderful food. I should also say that unlike the previous review I've always slept very well here. I... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Rob Thank you for returning to stay with us once more at the Brook Kingston Lodge Hotel. We are always delighted to welcome you back to the Hotel and I am very pleased to read that Nitish and all his team made your stay very comfortable. It will be my great pleasure to pass on your kind comments to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was recommended by one of my family friends. The location of this hotel is perfect as its only a short walk to the station, with easy links into London. The rooms are really nicely furnished and with plenty of space. The staff were very friendly and welcoming and dealt with all of my requests promptly. They have a... More 

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DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear Ted I am delighted that you chose to stay with us at The Brook Kingston Lodge following a personal recommendation and that, on this occasion, you found the Hotel ideally located for travelling in to London. I am pleased that you found the staff attentive throughout your stay and that you managed to relax and enjoy the summer sunshine... More 

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