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All 4 Farnham hotels

Mercure Farnham Bush Hotel

3.0 of 5 Hotel   |   The Borough, Farnham GU9 7NN, England
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Mercure Farnham Bush Hotel
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Ranked #2 of 4 Hotels in Farnham
A recent review
3 of 5 stars reviewed 1 week ago
Mutiny Doylestown, Pennsylvania
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Doylestown, Pennsylvania
Top Contributor
273 reviews 273 reviews
75 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The renovated rooms are an improvement for the hotel, but the daily rate is still too high for a 3-star hotel in a town that is an hour by train from London. The problem is that there is no competition in Farnham. On the plus side, the service is very good from Reception to the restaurant.

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your recent stay to the Mercure Farnham Bush Hotel. I am pleased to read that you enjoyed your stay with us, that you like our refurbished bedrooms and that you found our service at reception and the restaurant to be very good. With regards to our pricing, please be aware that these... More

Cologne, Germany
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

English hotels are well known and recognized for as the worst ones in the world among flight crews. So this hotel here is a surprisingly nice exception from the Mercure brand's famous low standard in UK. General: Good location, nice staff, rooms clean and beds are good so far. The staff is friendly and helpful. Do not expect a standard... More

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you very much for your kind feedback regarding the Mercure Farnham Bush Hotel. We appreciate your regular custom to the hotel. It is our pleasure to look after you and I will pass your comments to our team, which will serve as a great encouragement to them. We will continue to improve on our standards further and... More

Basingstoke, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed overnight as we had a wedding nearby. The hotel could do with a bit of updating, carpets in corridors very faded. Very accessible for the High Street Room was clean and comfortable. Breakfast was very good - staff were very helpful.

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your recent stay at the Mercure Farnham Bush Hotel. We are pleased to see that you enjoyed your stay, the location of the hotel, as well as the cleanliness and comfort of your room. It is also pleasing to read that you enjoyed your breakfast very much and that the staff were... More

Henley-on-Thames, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at the end of July for two nights for a wedding in the area. Parking good. Reception good. But on way up to room, noticed fraying carpets. Once in the room, rubbish already in bin before we had arrived. Walls grubby. Toilet didn't flush - had to fill up the bin with water and tip it into the toilet... More

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay at the Mercure Farnham Bush Hotel. We are sorry for the shortcomings received and have meanwhile addressed the marks on the wall and are continuously monitoring the consistence of our housekeeping team. The carpet for the staircase was ordered and we and are awaiting its delivery. We thank you again... More

Chesterfield
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Room large and comfortable, nice bar. Didn't eat in the hotel as very close to lots of great restaurants. In the town centre. Good service. Expensive though and would have expected more for £130 a night. Breakfast wasn't included. We made a mistake and thought it was at that price

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay at the Mercure Farnham Bush Hotel. We are pleased to read that you found your bedroom to be of a good size and comfortable. Please do check whether breakfast is included in your price. If you pre book your breakfast through our reservations or online, breakfast is offered at a... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Went here for an afternoon tea we saw advertised outside. The staff were excellent and couldn't do enough for us. The food was of excellent quality, the service to a very high standard and the surroundings very pleasant. The only imperfect details was there was 3 types of chocolate petit fours, but they were all very nice.

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for writing a review following your visit to the Mercure Farnham Bush Hotel. We are pleased to read that you enjoyed your afternoon tea very much and that you found the quality of the food, service and surroundings to be excellent and pleasant. We will monitor the variety of our offering further to continue to enhance... More

Surrey, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

Do not stay in room 30! All you hear is the telephone ringing and people talking down stairs all night long! We stayed in room 20, you could not open the windows and the room was so hot, this must be against health and safety! Door card entrance system packed up and could not get into room and had the... More

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TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback regarding your stay at the Mercure Bush Hotel in Farnham. We are sorry that your were disturbed as a result of the squeaky floor boards and the telephone and are looking to address the noise disturbance in that part of our building as soon as possible. Please be aware that most areas in... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed in many hotels around the world, but this one is very poor. The receptionist is the rudest person that I have ever had the pleasure of speaking to. The hotel is grubby with worn out furniture, tiny baking hot rooms with non opening windows. The whole placed creaked as you walked around due to loose or not... More

Was this review helpful? Yes 2
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay at the Bush Hotel. I was sorry to read that you didn't enjoy your stay with us and would like to apologize for the shortcomings received. I discussed your feedback with our reception team, who would like to be associated with my apology. The hotel is indeed located in the... More

Telford, United Kingdom
Top Contributor
103 reviews 103 reviews
56 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stopped here for 1 night on business because of it's central location to the office. Parking was free and there were plenty of spaces. The hotel itself looks good from the outside with lovely gardens. The receptionist was friendly, although the reception area was small & smelled musty. I was allocated a room on the 1st floor of the extension... More

Was this review helpful? Yes 1
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay at the Mercure Farnham Bush Hotel. I was pleased to read that you liked our gardens, the friendly service from our reception team and that our breakfast was okay. The breakfast room is indeed quite a long room, which we need most days for a busy breakfast. It is a... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hands down the worst hotel I've ever stayed at. Noisy, threadbare and overpriced. It was dirty, old and warn out. However, the worst part was the rude night porter that didn't care that they weren't serving their 24 hour menu at 11.00pm and then refused to give us the number of the head of office to complain. We were left... More

Was this review helpful? Yes 1
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay at the Bush Hotel. I was very saddened to read that you didn't enjoy your stay with us and would like to apologize sincerely for the shortcomings received. Late at night we have a reduced selection of food dishes on our menu and I am sorry that only the cold... More

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Additional Information about Mercure Farnham Bush Hotel

Address: The Borough, Farnham GU9 7NN, England
Location: United Kingdom > England > Surrey > Farnham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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