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Mercure Farnham Bush Hotel

3.0 of 5
The Borough, Farnham GU9 7NN, England
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Mercure Farnham Bush Hotel
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Mercure Farnham Bush Hotel
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356 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farnham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had our wedding here on 4th April and everything was perfect! All our guests complimented on the delicious food and wine as well as the decor. We would like to say special thanks to the banqueting manager Sue for helping to organize this event as well as to Marta and Oscar for looking after us on the day. Overall... More 

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Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Guest Thank you very, much for your review about the Mercure Farnham Bush Hotel and once again congratulations on your marriage. It is always a pleasure for us all here to provide the excellent service and food that you received to ensure you had a great day. I will pass on your comments to the team so they know... More 

Croydon, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had my wedding here in March and I must say the service was fantastic. The wedding coordinator was extremely helpful and nothing was too much to organise. We did have some rooming issues but the general manager sorted these out as quickly as possible. On the day the staff were fantastic. They helped with the smooth running of the... More 

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Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Jenn B Thank you so much for your Trip Advisor review following your wedding here at the Mercure Farnham Bush Hotel in March this year. I was pleased to hear that you found sue our wedding Co-ordinator so helpful in organising the day for you. And it was a pleasure to assist you as much as possible during your... More 

Rochford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we have just returned from Farnham Bush hotel after spending a couple of days in Farnham and one night at the hotel. What a pleasure it was!!! The staff were extremely welcoming and in particular Ren on reception was lovely. Nothing was too much trouble. Our room (no. 4) was spotlessly clean and very large as was the bathroom. On... More 

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Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Lisa B Thank you very much for your recent Trip Advisor review following your stay with us here at the Mercure Farnham Bush Hotel. It was a pleasure to read that you had a fabulous time whilst staying with us and that you enjoyed our food and found the staff to be extremely welcoming. I will pass your comments... More 

Brighton
Top Contributor
247 reviews 247 reviews
54 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I'm really surprised by the mix of reviews about this hotel as we had such a great stay. There's a car park, it's centrally located and check in was a breeze. Our room although a short walk from reception was lovely, large and very nicely furnished. We had tea coffee etc. breakfast in the morning was very good - I... More 

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Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Guest Thank you very much for your recent Trip Advisor review following your stay with us here at the Mercure Farnham Bush Hotel. It was a please sure to read that you had a great stay and that you thoroughly enjoyed our breakfast and your room met with your expectations. I will pass your comments on to the team... More 

Isle of Wight
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for two nights in April 2015 in room 205. The toilet in our room would not flush! Left a note for the cleaner but on return to room note had been moved but still no flush resulting in US having to use hotels main toilets. The shower was incorporated in the bath with a shower head so clogged... More 

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Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Guest Thank very much for your recent review following your stay here at the Mercure Farnahm Bush Hotel. Please allow me to apologise that on this occasion the service you received felt very short of our normally high standards. I will investigate and discuss with our Housekeeping team why they did not report your toilet flush not working and... More 

Bromley, United Kingdom
Top Contributor
76 reviews 76 reviews
47 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel largely because of it's location and the Mercure name. Check-in was not a good experience - the reception area was shabby, and there were other customers waiting and complaining. The staff member checking us in was apparently new but we didn't know this - she was clear that we had no reservation despite my email that... More 

Was this review helpful? Yes
Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Guest Thank you very much for your recent Trip Advisor Review following your stay with us in July 2014. I apologise that the stay you had with us did not meet with your expectations but can confirm that since your stay improvements have been made around the hotel and the team in reception is now stronger and better trained... More 

Reading, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

About 14 of us were celebrating a Golden Wedding with a meal in a private room. (Most of us did not stay at the hotel as we were 'locals'). The barman was very efficient and the meal service was superb. Oscar, the head waiter, was brilliant. Avery good 3-course meal was had by all

Was this review helpful? Yes
Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Michael Thank you very much for your recent review on Trip advisor. I was very pleased to read that you enjoyed your visit here to the Mercure Farnham Bush Hotel to attend a wedding anniversary and theta you found the staff and the meal to be superb . I will pass on your comments to the Barman and the... More 

Greater London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and now son in law chose this lovely and quirky hotel as the venue for their wedding. It was a great choice! The staff and managers were so helpful, friendly and cheerful, nothing was too much trouble and this added so much to a wonderful weekend and the special occasion. The food was excellent, service great and the... More 

Was this review helpful? Yes 2
Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Chris G Thank you very much for your comments on TripAdvisor following your Daughter’s wedding here at the Mercure Farnham Bush Hotel. Please pass on our congratulations once again to your daughter and Son in law. I was pleased to read that you thoroughly enjoyed the day and found the staff and managers to be helpful friendly and cheerful.... More 

UK
Top Contributor
66 reviews 66 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel in a great location. Farnham is a great little town with lots of quirky and interesting shops to visit and the castle and other attractions are close by. The hotel has a load of charm having a very old building as their centre with new buildings housing the main bulk of the bedrooms. Special bedrooms... More 

Was this review helpful? Yes 1
Paul M, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear Guest Thank you very much for your Trip Advisor review following your stay at the Mercure Farnham Bush Hotel. It was great to hear that you enjoyed your stay with us whilst attending a wedding and that you found the staff to be delightful and helpful and that even though the hotel was very busy you still received a... More 

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