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Premier Inn Epsom Central

#3 of 7 Hotels in Epsom
Certificate of Excellence
2-4 St. Margarets Drive | Off Dorking Road, Epsom KT18 7LB, England
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Premier Inn Epsom Central
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Premier Inn Epsom Central
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259 reviews from our community

Traveler rating
    102
    101
    42
    7
    7
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99
62
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Lewes, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed today NEW

We stayed here for two nights. The reception guy when we arrived was really helpful and we were able to check in an hour or so early. The car park was really busy with diners at The Haywain (the onsite Brewers Fayre restaurant ) but we were able to fine a space....were they to reinstate the markings in the car... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night at Epsom Central.There is no lift service and this is not advertised on their website. Nothing at Reception to say no lift is present.Rather a problem if your bedroom is on the first floor and you are arriving with luggage.Would not recommend this Premier Inn at all in view of this. Very rude man at a Reception...abrupt... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your stay with us. First of all, please accept my sincere apologies for the staff member you met. We always endaveour to provide the best customer service we can so feedback like yours is extremely important to us. We look into this to ensure that the our customer service is consistantly good... More 

Clevedon, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Good parking easy to find big room quiet considering it locations as it is set back slightly from the road a short walk to town but has own restaurant. Staff were friendly and helped book a taxi and gave directions to town

Review collected in partnership with premierinn.com

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for reviewing your recent stay with us. Our team strives to meet all our guests' needs and I am glad to hear that you had a pleasant stay with us and found our location to be convenient and our staff helpful. Thank you once again for your feedback and I hope you will continue to chose our hotel.... More 

Surrey
Top Contributor
65 reviews 65 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for one night. Opposite a brewers fair where we ate dinner for convenience as it was raining! Had breakfast in Bill's a 15 min walk away- excellent! The premier inn probably needs a little updating but is spotlessly clean and it was nice to have a bath rather than the showers that tend to be in the newer ones.... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your recent stay with us. The team and I are pleased to know that you had a pleasant stay as we aim to provide the best service we can despite being an older site. We continue to aim for the high Premier Inn standard so we appreciate all your kind comments. I... More 

Hastings, United Kingdom
Top Contributor
58 reviews 58 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an old building and although adequate, it falls behind the standard of the new Premier Inns. It's on 2 floors and of course there is no lift so if you've got heavy luggage, probably not a great place to stay unless you can be on the ground floor. Having to walk in the rain to have breakfast at... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your recent review of Epsom Central. I would like to apologise for the breakfast that you found to be unsatisfactory. We will pass on that feedback to the restaurant team to enable us to provide better products for the future. Although this is an older Premier Inn itself,all the rooms are to just the same layout and... More 

Seaham, United Kingdom
1 review
5 of 5 stars Reviewed February 16, 2015

Close to city centre bus stops and train staff were always there to help and were really friendly the on site bistro food was outstanding and great quality for the price i loved every minute and so did my family we Can't wait to book for the summer

Review collected in partnership with premierinn.com

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your feedback and review. I am delighted to read that you enjoyed our central location and team service. It’s always good to hear that we are living up to our promises. Thank you for choosing Epsom Central and we hope to see you again in summer. Kindest Regards, Marta Tayachi Operations Manager More 

West Sussex
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 16, 2015 via mobile

I stayed at the Premier Inn Epsom Central for one night in Nov 2014 for business. The layout and feel of the hotel is slightly dated and could probably do with some investment. The staff were very good. Breakfast was taken in a building/pub opposite the hotel, which was again very good service, albeit slightly strange. Based on the service,... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your review of your stay here at Epsom Central. Premier Inn prides itself on hiring genuinely friendly and caring staff, so it's great to hear this had an impact on your stay. It is true this is an older Premier Inn itself, but all the rooms are to just the same layout and standard as all Premier... More 

Cwmbran, United Kingdom
Top Contributor
86 reviews 86 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 9, 2015 via mobile

Have stayed here before and will again when in the area. Convenient location and large car park at no extra charge which is great as there is very little parking in Epsom. Yes it is a little dated but it was clean and comfortable and quiet at night. That's all you need really for a one night stay.

Was this review helpful? Yes
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for choosing Premier Inn Epsom Central and I appreciate you taking time to review our hotel. I am delighted to hear that you were overall happy with us. It is true this is an older Premier Inn itself, but all the rooms are to just the same layout and standard as all Premier Inn's, new or old, so... More 

Sherborne
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 9, 2015

A very average stay but for the first room which we eventually realised had a damp smell and black mould on the ceiling. So avoid room 40 until this problem is fixed. We were moved to room 39 which didn't have any obvious problem. The reception for the evening meal could have been a lot better. The chap in charge... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your recent stay at Epsom Central, I am very sorry to hear that we didn't meet your expectations on this occasion. We are in waiting for a modernization of our hotel that we will know more about soon. Room 40 has been now re- painted and is mould free. Please accept my... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2015

Clean warm room, Receptionist was very helpful with all quieris. Food in the Hay Wain attached restaurant was excellent, as was the service. Free car parking so close to town centre was a big plus for this Hotel.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your feedback and review. I am delighted to read that you enjoyed our central location and team service. It’s always good to hear that we are living up to our promises. Thank you for choosing Epsom Central and we hope to see you again soon. Regards, Marta Tayachi Operations Manager More 

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