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Premier Inn Epsom Central

2-4 St. Margarets Drive | Off Dorking Road, Epsom KT18 7LB, England
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1 room 1 guest
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Premier Inn Epsom Central
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290 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • Italian first
  • Spanish first
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English first
  • All months
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    (81)
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    (78)
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    (61)
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Bristol, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lots of parking with the usual meals / bar 20 yards away, breakfast was the usual English or Continental. Our room was large, quiet and with the comfy bed we enjoyed a good nights sleep. All the staff we met were friendly and helpful.

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Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent location for local theme parks and walking distance to station for trips into London .spotlessly clean premier inn with great friendly helpful staff .would highly recommend to friends and family and would definatly stay here again

Review collected in partnership with premierinn.com

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Kent, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I'm not one to ever write reviews but I was so impressed with the excellent customer service me,my family & friends received I felt obliged to.the room was very clean,fresh,everything we needed,my phone connected straight to the wifi as I had stayed in another premier inn a few months ago.the staff really couldn't do enough for us,at breakfast my husband... More 

Review collected in partnership with premierinn.com

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking time to ive us feedback on your recent stay at our hotel. I'm glad to hear that you were impressed with the excellent customer service given to you, your family and friends by our staff and that our rooms had everything you needed. Our staff here at Premier Inn Epsom Central hotel and the Brewers Fayre... More 

Halesowen, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel before and found it a great place to stay for London and local areas. The staff were so welcoming, always jolly and extremely helpful and nothing was too much trouble. The room was clean and comfortable and I had the best sleep I have had for ages. Our 13 year old son slept on... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you very much for reviewing your recent return visit to our hotel. I am pleased to hear that you found our hotel to be a great place to stay for London and local areas and that the staff were welcoming, always jolly and extremely helpful to you. I am also delighted to hear that on this visit, you and... More 

Liverpool, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is now looking tired - even after a recent update. but the carpets haven't been renewed (especially in the public areas) The lighting has been downgraded, so that the rooms are dark. The over the mirror lights are pitiful - but sitting up in bed the sidelights can catch on your ears... (they are now part of the,... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your response and comments following your recent overnight visit. I am concerned about your comments regarding our hotel maintenance. Here at Premier Inn Epsom Central, we take all our guests' feedback seriously and whilst we have not had a major bedroom refurbishment for a few years, we are constantly doing things within the property on a daily... More 

Gloucester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic location, short walk to Epsom town centre and several parks. Short drive to Epsom downs and racecourse. Attached to the Brewers fayre pub with lovely beer garden for kids to run around in if needed! Opposite a big m&s petrol station/shop for any forgotten essentials. Hotel itself is a little dated and rooms a bit worn, but perfectly decent.... More 

Review collected in partnership with premierinn.com

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking time to review your recent stay at our hotel. I am pleased to hear that the staff here at Premier Inn Epsom Central were great and that generally our hotel was what you expected. Your comments about our facilities have been noted and I will be passing them on to the relevant departments at our head... More 

Sleaford
1 review
4 of 5 stars Reviewed July 28, 2015

The Hotel is OK, looking a bit tired, ready for a makeover. Our experience was that the bed was only 4'6" in a disabled room and not able to split to single and far too soft.The Hotel is easy to get to from any direction.We stop here when Epsom North is not available.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your comments. I am pleased to hear that our hotel was easy to access from any direction. I appreciate your feedback regarding our hotel. We have a continuous refurbishment on an ongoing basis here at Premier Inn Epsom Central hotel and your comments will help us to continue this. I look forward to welcoming you back in... More 

A TripAdvisor Member
1 of 5 stars Reviewed July 21, 2015

Poorly managed. Tried to pass double rooms off as family rooms. Bed supplied a base only not a mattress. Complained only to be advised by management that's how beds are!! As I had booked 2 rooms can prove that's not how bed was in other room. Children unable to sleep on just base. Would not replace give any duvets for... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations on a number of fronts. I would like the opportunity to investigate the issues you have raised further... More 

Staffordshire, United Kingdom
1 review
1 of 5 stars Reviewed July 21, 2015

Absolutley awful destroyed my sons birthday weekend the single beds for children are so uncomfortable they couldnt sleep one didnt have a mattress and was told tough either put and shut up or leave and find somewhere else to stay this was at nearly 9pm very disappointed with the staff so rude

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WhitbreadHotels, Online Custome Service at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. I would like the opportunity to investigate further and will be in touch with you shortly. Please... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

We were going to Ladies Finals at Wimbledon and had a very comfortable overnightstay. The staff could not have been more helpful and friendly. The rooms were clean, bedding linen crisp, lots of pillows too !! The large bed very comfortable. The evening meal at the Haywain was very good indeed and breakfast expectionally good, not over cooked and dry... More 

Was this review helpful? Yes
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking time to give us feedback. Here at Epsom Central Premier Inn Hotel, we are always striving to exceed our guests' expectations. I am pleased to hear that during your recent visit to the Ladies Finals at Wimbledon, our staff at the hotel and at the Haywain Restaurant could not have been more helpful and friendly to... More 

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