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Premier Inn Epsom Central

#4 of 7 Hotels in Epsom
Certificate of Excellence
2-4 St. Margarets Drive | Off Dorking Road, Epsom KT18 7LB, England
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Premier Inn Epsom Central
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Premier Inn Epsom Central
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264 reviews from our community

Traveler rating
    103
    102
    43
    8
    8
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101
63
16
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Bournemouth, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in Epsom to visit the RAC at Woodcote Park so picked the Premier Epsom Central as it was both the closest and a known quantity. I was immediately impressed with the location, a £5 taxi ride from the station and i think it entirely possible to walk both to/from the station and the RAC clubhouse from this hotel.... More 

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Wilmslow, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quiet comfortable room. Away from busy road so not much traffic noise. 20 minute walk from station. Not many food options for coeliacs as pub cannot guarantee gluten-free food. Breakfast choices very limited but M&S food store opposite!

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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time staying at a premier. inn and I have to say im impressed the staff were great the room lovely modern and very comfortable and when they advertise their beds they really are amazing im sure i will mis my heavenly cloud bed for a long time to come. The only down side is that the... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your comments. I am happy to hear that we are the first Premier Inn hotel you have stayed at and that you had a comfortable night despite the noise from the bathroom fan and the level of light in your room. We look forward to welcoming you again to our lovely hotel for another comfortable stay. Should... More 

Stourbridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Room was clean but cold and smelt damp discovered the smell was from the bathroom. Staff at Premier Inn lovely, same couldn't be said for staff at the Brewers Fayre where we had breakfast. Service was awful tables not cleared breakfast was average. Won't stay again

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WhitbreadHotels, Online Customer Services at Premier Inn Epsom Central, responded to this review

Hi gertie46 Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you very much for telling us about the issues with the accessing your room; these issues will be seen... More 

Stoke-on-Trent, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Smells very musky. Cot wasnt fit for purpose and wasnt happy with the room location. The hotel was in a good location and the pub/resturant was very good with helpful staff and good service. Staff were all helpfull but wasnt impressed with the room itself.

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Feedbaack at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you very much for telling us about the issues with the bathroom; these issues will be seen to immediately as we... More 

Lewes, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights. The reception guy when we arrived was really helpful and we were able to check in an hour or so early. The car park was really busy with diners at The Haywain (the onsite Brewers Fayre restaurant ) but we were able to fine a space....were they to reinstate the markings in the car... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking time to give us feedback on your stay here at Premier Inn Epsom Central. I am pleased to hear that you found our hotel clean, convenient and comfortable during your stay. The staff here are always striving to meet and exceed our guests' expectations. I am glad that on this occassion, the receptionist who welcomed you... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 3, 2015

Stayed one night at Epsom Central.There is no lift service and this is not advertised on their website. Nothing at Reception to say no lift is present.Rather a problem if your bedroom is on the first floor and you are arriving with luggage.Would not recommend this Premier Inn at all in view of this. Very rude man at a Reception...abrupt... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your stay with us. First of all, please accept my sincere apologies for the staff member you met. We always endaveour to provide the best customer service we can so feedback like yours is extremely important to us. We look into this to ensure that the our customer service is consistantly good... More 

Clevedon, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 2, 2015

Good parking easy to find big room quiet considering it locations as it is set back slightly from the road a short walk to town but has own restaurant. Staff were friendly and helped book a taxi and gave directions to town

Review collected in partnership with premierinn.com

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for reviewing your recent stay with us. Our team strives to meet all our guests' needs and I am glad to hear that you had a pleasant stay with us and found our location to be convenient and our staff helpful. Thank you once again for your feedback and I hope you will continue to chose our hotel.... More 

Surrey
Top Contributor
68 reviews 68 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 1, 2015

Stayed for one night. Opposite a brewers fair where we ate dinner for convenience as it was raining! Had breakfast in Bill's a 15 min walk away- excellent! The premier inn probably needs a little updating but is spotlessly clean and it was nice to have a bath rather than the showers that tend to be in the newer ones.... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for taking the time to review your recent stay with us. The team and I are pleased to know that you had a pleasant stay as we aim to provide the best service we can despite being an older site. We continue to aim for the high Premier Inn standard so we appreciate all your kind comments. I... More 

Hastings, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is an old building and although adequate, it falls behind the standard of the new Premier Inns. It's on 2 floors and of course there is no lift so if you've got heavy luggage, probably not a great place to stay unless you can be on the ground floor. Having to walk in the rain to have breakfast at... More 

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review

Thank you for your recent review of Epsom Central. I would like to apologise for the breakfast that you found to be unsatisfactory. We will pass on that feedback to the restaurant team to enable us to provide better products for the future. Although this is an older Premier Inn itself,all the rooms are to just the same layout and... More 

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