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Holiday Inn Express Epsom Downs

3.5 of 5 Langley Vale Road, Epsom KT18 5LG, England
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Holiday Inn Express Epsom Downs
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Holiday Inn Express Epsom Downs
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315 reviews from our community

Traveler rating
    108
    136
    56
    9
    6
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84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 10 days. We had an extremely smooth check in process thanks to Blue. She was warm, helpful and absolutely wonderful. Made my moment of truth with this hotel perfect !! Excellent location, breakfast is good, wifi is excellent, close to two stations and staff is always willing to help especially Blue and Jonathan. Blue was truly exceptional,... More 

Was this review helpful? Yes 2
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Dear Guest, I hope that you had a safe journey home and would also like to thank you for taking the time to review your recent stay with us. I am delighted to read your comments about the two named team members and I am sure that they will too! It is always pleasing to receive such positive comments as... More 

Woking, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

For anyone booking meeting rooms in the Epsom area, I would strongly advise to avoid the Holiday Inn Express Epsom Downs ‪#‎hiexpress‬ Truly dreadful catering (luncheon meat and corned beef sandwiches!) and incredibly bad customer service.

Was this review helpful? Yes 3
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Dear Beth, We are sorry to see that you have taken to Trip Advisor by means of revenge as you forgot to cancel your lunch order and were subsequently charged as per your contract. I see from your profile that you like to use Trip Advisor to negatively review properties only. I would advise anyone reading this to take these... More 

Norwich
Top Contributor
151 reviews 151 reviews
44 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I started a new job near Epsom in Oct-14. I live in Norwich and stay in hotels during the week. I went with the Trip Advisor scores the first couple of weeks and tried different Premier Inn hotels. As a seasoned traveller I know what gets 3 circles, 3.5 circles, 4 circles etc. Be very wary of local Premier Inn... More 

Was this review helpful? Yes 1
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your very interesting review; we are also miffed by some of our competitors reviews and ranking on Trip Advisor. We are very happy that you decided to try our hotel and enjoyed your stay with us. We look forward to welcoming you back next time you are in Epsom. Kind Regard Laura Davey Sales Manager More 

Newcastle upon Tyne, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location next to racecourse, easily accessible with plenty of free car park space. Garage available locally for (cheap!) re-fuelling after those long drives. Stayed one night and ate at local restaurant adjacent to hotel. Staff were excellent throughout our stay. Breakfast was well presented and I thought better than the standard fare. Only negative was the mattress was very... More 

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your review and for staying with us when you visited Epsom. We are so pleased you like the hotel and found the team to be excellent. We hope to see you again soon. Kind Regard Laura Davey Sales Manager More 

Malton, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed one night in room overlooking racecourse which was nice. Good value for money for 3 adults sharing. All very clean, friendly and good breakfast. Continental so nice surprise to see sausage, scrambled egg and beans too! UCA 10 min drive making this a good choice to stay with plenty of free parking also. A very successful visit all round.

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m very glad you had a successful trip and enjoyed our setting. We look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

2 reviews
4 of 5 stars Reviewed 5 weeks ago

Room for 3 adults one double and one double sofa bed. Clean rooms and general hotel areas. Bathroom spotless. Only stayed for one night but pleasant trip, room overlooked racecourse. Breakfast continental - good start to the day. Staff friendly - thank you. Good location for UCA 10 minute drive away.

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for staying with us and taking the time to write your review. We hope your UCA interview went well and we look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

Schelle, Belgium
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015

If you want to stay outside london but still in a good range and in nature, recommended stay in thsi hotel. It is located inside a race track, - easy access - nice resto in the neighbourhood - good atmosphere - nice breakfast - overall price quality it is a topper

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for taking the time to write your review. It’s great to hear that you enjoyed our location. We look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

colne
Top Contributor
56 reviews 56 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 7, 2015

I stayed for two nights whilst on training in Epsom, hotel ticks most boxes certainly for corporate and business. Facilities very good, free wifi, food ok, buffet breakfast again good. Room clean with good bathroom, shower and TV. Can imagine great on race day at the races, couple of great pubs walking distance, the Derby arms and the Rubbing House,... More 

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for you for staying with us and taking the time to write your 5 star review. It’s always a pleasure to read such nice comment. We very much look forward to welcoming you back again soon. King Regards Laura Davey Sales Manger More 

Dubai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 30, 2014

A repeat stay was a big letdown, due largely to the staff. On arrival - lukewarm, uninterested and functional Breakfast - buffet style. Staff use the facilities. Clearing away food and closing up the area a full 25mins before breakfast is scheduled to finish was a real eye opener. The remaining food laid out was already being taken by staff... More 

Was this review helpful? Yes 1
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

We are very disappointed to receive your 2 star review so long after your departure. Our breakfast time Monday to Friday is 6:30 to 9:30am and 7 till 10:30am Saturday then 7 till 11am Sunday. We are always very casual with the finish time, starting to clear up 15 minutes after close. The staff are entitled to a morning break... More 

Bedfordshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 30, 2014

Stayed at the holiday Inn on Christmas day night. The hotel is very clean and well presented. The staff were very friendly and helpful, and the breakfast the next morning was superb. The rooms are functional and of the luxury you'd expect from a large chain hotel. Nothing fancy, but everything was exactly as expected The morning views across the... More 

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your trip advisor review and for choosing to stay with us. The Epsom Downs really are very beautiful and we are so lucky with our location. I'm happy to read you found the rooms functional and the staff to be friendly and helpful. I will pass your comments on to the team who will be delighted to... More 

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Additional Information about Holiday Inn Express Epsom Downs

Address: Langley Vale Road, Epsom KT18 5LG, England
Phone Number:
Location: United Kingdom > England > Surrey > Epsom
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Express Epsom Downs 3.5*
Number of rooms: 120
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Also Known As:
Holiday Inn Express Epsom Downs Hotel Epsom
Holiday Inn Epsom

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