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Holiday Inn Express Epsom Downs

#4 of 7 Hotels in Epsom
Certificate of Excellence
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Langley Vale Road, Epsom KT18 5LG, England
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334 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
68 reviews 68 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at this hotel for 5 weeks in a row (except one night) and found it to be a very satisfactory experience. Will never forget the Derby day. While you do not get to see the races from the hotel but you can wander off to a quiet spot at the back of the hotel where you can see... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your great review, it’s really lovely to hear from a long stay guest. We are happy to read you enjoyed your stay with us (especially the Derby) even given the circumstances. I will pass your kind comments to the team. We hope everything is sorted with the house now and we look forward to seeing you again... More 

Wellington, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very good position overlooking Epsom Downs and race course and short drive to the high street. Room was very comfortable with a hair dryer and tea making facilities. Very good continental breakfast. Excellent value for money.

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your 5 star Trip Advisor review. It’s great to hear you enjoyed our location and facilities. We look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

Dublin, Ireland
Top Contributor
134 reviews 134 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently stayed here for a wedding nearby and were quite pleased with the hotel. Relatively basic, but good-sized rooms, quiet and comfortable. However, the bed was standard double size, rare enough these days. No hotel restaurant at the weekends so need to walk to the pub nearby. Fast, free wifi available, and a perfectly solid breakfast the next morning.

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for staying with us and taking the time to write your review. We look forward to welcoming you back again soon when you are visiting the area. Kind Regards Laura Davey Sales Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My friends and I booked for the Derby at Epsom and we're pleased we made the right decision. A very slick operation to check in and park, friendly hotel staff on check in, shuttle service to save your feet in advance of a day in high heels, good quality family room and superb range for breakfast. A triumph for Holiday... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for staying with us at the Holiday Inn Express London Epsom Downs during the Investec Derby Festival and for your lovely trip advisor review. I’m very glad you feel you made the right decision booking with us. We spend a lot of time planning for this prestigious event and we are so happy to read that our efforts... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Ideal for the races! We've been 3 years running and the staff are very helpful. We booked 2 rooms in error one year and they let us carry it forward .... Very flexible as if was our error! Clean, well organised, nice breakfast etc would recommend if you're a race goer

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs during the Investec Derby Festival. We love welcoming so many guests each year for this very special weekend; it’s so nice to see lots of familiar faces and new ones too. I’m very happy to read that you found the... More 

Norfolk
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on a Newmarket Holidays trip to the Chelsea Flower Show. Swift check in, my single room was a generous twin with a spotless bathroom, extra pillows (firm or soft) and good tea and coffee making facilities. I slept well as it was extremely quiet (ground floor room). Breakfast was more than adequate, a good variety... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your review and for staying with us at Holiday Inn Express London Epsom Downs. It’s always very rewarding to receive such a nice review. Hope you had a lovely time at Chelsea Flower Show, we look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

Dorset,UK
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at The HIE Epsom Downs whilst attending meetings at a nearby location. The hotel is located in a fantastic spot on Epsom Downs adjacent to the race course, close to a couple of nice pubs and near to a panoramic viewpoint overlooking London. I had a lovely friendly welcome from the very professional and helpful consierge, (Imran) Modern,... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your review and for choosing to stay with us at Holiday Inn Express London Epsom Downs. I’m so very pleased to read your kind comments regarding the staff and really happy to read that you enjoyed our location. We look forward to welcoming you back again soon. Kind Regards Laura Davey Sales Manager More 

1 review
1 of 5 stars Reviewed May 18, 2015

If u want rude service no room service and no food this is the place to go we asked about food times and they don't serve dinner on Friday Saturdays or Sunday so we popped out to grab a takeaway cos it had been a long day rang up reception and asked for cutlery and plates to be brought to... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Express hotel are limited service hotel and do not offer facilities such as room service. I would suggest that when booking hotels in the future you fully research the brands and services offered to make sure they fit your needs. I’m sorry if you believed the staff to be rude, this is not the usual comments we receive regarding the... More 

Fife, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 30, 2015

I have to say the staff were so friendly. From the reception team, housekeeping to the poor night porter who had to suffer a bunch of drunk wedding guests. I was amazed at one point when I saw some of my friends with great looking pizza. About 1am Well done staff. I found the room very bright and fresh looking.... More 

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HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m very happy to read that you found the staff to be so friendly and that a past hotel auditor found everything to be clean, we will certainly pass your kind words onto the team . Thank you again for... More 

Woking, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2015

Two nights for a family wedding. Wonderful location full of friendly and helpful staff. The breakfast was more than adequate and well presented. Will certainly recommend this hotel. The location is wonderful with views of the racecourse

Was this review helpful? Yes
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m very glad to read that you enjoyed the location and found the staff to be helpful and friendly. I hope the family wedding went well. Thank you for your recommendation; we look forward to welcoming you back again soon.... More 

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