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All 2 East Molesey hotels

Carlton Mitre Hotel

4.0 of 5 Hotel   |   Hampton Court Rd | Hampton Court, East Molesey KT8 9BN, England
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Carlton Mitre Hotel
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Ranked #1 of 2 Hotels in East Molesey
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
NormanBristolUK Bristol UK
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308 reviews from our community

Traveler rating
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    124
    49
    19
    8
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36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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London, United Kingdom
Top Contributor
148 reviews 148 reviews
68 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed for a local wedding so didn't eat in except soups in the Brasserie which was food. Hotel v warm and our bedroom has a Heath Robinson highly large large mobile AC unit with a condensing hose emptying through a window pane. Should not open windo at all to cool off as sealed and unit so loud it was like... More

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your feedback. I am so sorry to hear that some things let your stay down. Firstly please let me apologise for your taxi not arriving. I have gone through this with our Reception Manager and unfortunately we were let down by the taxi company we booked. I am so, so sorry that this caused you... More

Bristol UK
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed last Saturday just for one night. Making a weekend of it with watching Rugby at twickenham on the Saturday and visiting hampton court on the Sunday this hotel is perfectly located. Easy transport links from the station across the road and the gates of hampton court directly across from the hotel. Checkin was smooth even tho I'd paid in... More

Was this review helpful? Yes 2
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for taking the time to post a review, your feedback is really appreciated. I am so glad that you enjoyed your overall stay with us and had a great weekend at the Rugby. In regards to the hotel - unfortunately we are really traditional in style but please rest assured that we continually try to update and maintain... More

Stratford-upon-Avon, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited the hotel for one night; the building is old and has some quaint features including sloping floors. Our room was spacious but the decoration was somewhat old and could do with updating. However, it was clean and tidy; for us the bed was hard but that is personal preference and the pillows were very flat and uncomfortable. The... More

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your feedback and positive comments. I am really glad that you had a nice stay overall. Firstly I would really like to apologise about the way the room service mix up was dealt with. Our staff are normally complimented on their conduct so I would like to assure you that this matter has now been... More

Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had our business team building at the hotel. The conference room was well set up and the service was great throughout the day. Staffs were very friendly and the hotel have maintained the traditional English feel. However, the hotel WiFi was poor and the heating system was lots to be desired. Some of my colleagues didn't have any heating and... More

Was this review helpful? Yes
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely feedback. I am glad to hear all the lovely comments and please rest assured that we are constantly trying to improve our wifi signal in the weaker areas of the building to offer the best service possible. I hope we are able to welcome you back to the hotel in the near future. More

Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Good location for Hampton Court Palace - But... Very disappointed with the booking system. The room was booked way in advance of stay for wedding in the hotel. The hotel failed to send confirmation and did not make a booking. They made the mistake and did not apologise and then blamed us for not checking on the confirmation. Terrible customer... More

Was this review helpful? Yes
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for taking the time to feedback on TripAdvisor. Though we are a little disappointed that you felt the need to do this, I really hope that we can again resolve some of these matters though this explanation. Firstly please accept my apologies for your disappointment but please, please don’t feel that there was any aspect of blame being... More

Essex, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

We booked a deluxe hotel room for a weekend as we had a wedding to attend to and expected a top class room instead we had a room which was quite frankly awful. The bed was not a double but two singles put together which did not make for a good night sleep. The bedding was dirty and holes were... More

Was this review helpful? Yes
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for taking the time to post your feedback. I am so sorry to read your review and disappointed that your felt that you experienced a 1 out of 5 stay. All of the above really concerns me as our Deluxe Rooms have lovely huge super king beds topped with soft mattress toppers so should’ve been really... More

Bournemouth, United Kingdom
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were here for a Saturday evening, just on a bed & breakfast basis, so that we could spend both the Saturday & Sunday over the road in Hampton Court Palace. We had an Exclusive room, with a complimentary (!!!!) mini-bar, lovely bath & shower. Our room overlooked the river Thames, as did the fabulous breakfast area. AJ is a... More

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely review. It is really appreciated when guests take the time to post about their stay. I really hope we are able to welcome you back soon. More

UK
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 21, 2014

very friendly staff who were helpful throughout our stay,. Great location being opposite Hampton Court Palace and very near the station too. Breakfast is eaten overlooking the River Thames, and there are lots of little outdoor seating spaces if the weather is good. The hotel breakfast was lovely, with plenty of choice and good quality. Very clean throughout too. The... More

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely review. I am so glad to hear that you enjoyed your stay and hope that we can welcome you back soon. More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2014

wonderful hotel and staff in a beautiful location this was my 6th stay over 11 years and once again it gets 5 stars, the place is steeped in history and is just across the road from Hampton court palace a must see on anyone's history wish list.

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your lovely review. I really hope that you are able to visit us for your 7th stay very soon and we look forwards to welcoming you at this time. More

Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2014

Stayed in a superior room for the weekend .room very clean and well equipped , really appreciated the complimentary mini bar , a lovely touch. Staff very friendly and helpful. Perfectly situated for hampton court and the train to Waterloo.

Was this review helpful? Yes 2
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your super review. It sounds like you had a great stay and I really hope that you will be able to return very soon. More

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Additional Information about Carlton Mitre Hotel

Address: Hampton Court Rd | Hampton Court, East Molesey KT8 9BN, England
Location: United Kingdom > England > Surrey > East Molesey
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton Mitre Hotel 4*
Number of rooms: 36
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Also Known As:
Carlton Mitre Surrey
Carlton Mitre Hotel East Molesey, England, UK

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