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Carlton Mitre Hotel

Certificate of Excellence
4.0 of 5
Hampton Court Rd | Hampton Court, East Molesey KT8 9BN, England
Hotel amenities
Carlton Mitre Hotel
Best prices for: 1 room 1 guest
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Ranked #1 of 2 Hotels in East Molesey
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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358 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
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    (358)
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    (75)
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1 review
5 of 5 stars Reviewed yesterday NEW

We had our wedding here just over three weeks ago and we couldn't have been more happy with the venue. We were given excellent support and assistance before the wedding to ensure that everything went as we wanted it to. All staff were extremely helpful on the day, by attending to the needs of all of our wedding guests. The... More 

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Senior Contributor
30 reviews 30 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel over the Easter weekend and had a great stay . We arrived early but we were able to check in and recieved a very friendly welcome from the gentleman that checked us in. The room was lovely and spacious with its own complimentary mini bar and had a view of the Thames. We had lunch... More 

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nottingham
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

lovely location, reception check in was quick and efficient. Nice touch of complimentary mini bar and newspapers but unfortunately we didn't get them the first night, had to tell reception, then was sorted for the second night. Room was very spacious, but had a few issues with the cleansiness. Skirting boards dusty and stains on bed throw. Breakfast was lovely... More 

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CarltonMitreHotel, Owner at Carlton Mitre Hotel, responded to this review

Thank you so much for your lovely feedback but please accept my apologies for the few items you did mention that let your stay down, particularly any fails in cleanliness. I will be bringing these issues up with our housekeeping team as it is such a shame that these points maybe prevented your stay from being 100% perfect. I really... More 

Birmingham
2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel facilities were excellent, lovely large rooms and full of character. Well equipped including a user friendly coffee machine. Good breakfast with high quality ingredients. The wedding could not be faulted and was hugely enjoyable. Wedding breakfast cooked perfectly and hot. All the staff on table, at the bar and on reception were professional and helpful.

Was this review helpful? Yes
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely feedback. It is really lovely to read that you enjoyed the wedding and the hotel in general. I cannot thank you enough or posting your experiences and hope that we can welcome you back to the hotel for another occasion in the future. More 

Henley-on-Thames, United Kingdom
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Got a secret escapes deal. Dinner bed and breakfast which was a good deal, although we agreed that the hotel was not worth the advertised room rates. Our room was river facing and so it was much quieter than the Palace facing rooms which have the main road in front of them and is very noisy and busy. The rooms... More 

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely overall review - it sounds like you enjoyed a lot about the hotel. In regards to the windows - I am really sorry about this and really sorry that you found the air con too noisy to use. The windows absolutely should open but only to a certain level for health and safety reasons so... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Booked this hotel due to its location to Hampton Court Palace. Pleasantly surprised when we arrived. The staff are very pleasant and the room was very clean. The food from the restaurant ( lunch ) was basic, but very nice.

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely feedback. It is always great to hear that we have exceeded expectations and I really hope that we can welcome you back to the hotel soon. More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Booked this hotel on a secret escapes voucher with breakfast and dinner on each night, so got quite a good deal. However, the hotel didn't seem to understand the deal we’d booked. The first night everything went fine, but when booking dinner with the restaurant for the second night they told us dinner was only valid for one night. The... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your feedback. I am so, so sorry that there was some confusion with your second nights dinner and the fact that there was a leak from your room. I hate to read feedback where guests felt at all let down with any aspect of their stay and rest assured I will be investigating why our team did... More 

Cardiff, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay here for our visit to the Hampton Court 500 Party weekend Friendly and helpful staff Plenty of choice for breakfast lovely spacious bedrooms lovely big bathroom with shower Free mini bar in bedroom and free Wii fi Lovely river views from the restaurant

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your super review. I am so glad that you enjoyed your time with us for such a special historic weekend of celebrations! More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We had a two night stay the location is very good if you're looking to around Hampton Court Palace as the hotel is opposite is has a very good pub next door and good for local shopping BUT ! The bad thing about the Hotel its in need of up date bathroom was not very clean it was so so... More 

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your review but please accept my apologies as it sounds like you had a very un-Mitre like stay. I am so sorry your experience did not live up to expectations but please rest assured that I will investigate all the points you have mentioned to ensure that any necessary action is taken. I am particularly saddened to... More 

Coventry, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Firstly, this is a fine hotel: well appointed with a great location. Unfortunately the (friendly) staff did not understand the weekend parking situation at the railway station, and their advice nearly cost us a wheel-clamping! Let me explain. The hotel does not have sufficient parking outside, so we had to park a few hundred yards away at the station. No... More 

Was this review helpful? Yes 2
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your lovely feedback but please accept my apologies about any confusion with the parking. All our Reception staff should be well aware of the workings of the parking across the bridge so if they fed you incorrect information please do accept my apologies and thank you so much for bringing this to my attention. I... More 

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