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Carlton Mitre Hotel

Certificate of Excellence
Hampton Court Rd | Hampton Court, East Molesey KT8 9BN, England
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Carlton Mitre Hotel
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1 room 1 guest
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Ranked #2 of 3 Hotels in East Molesey
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
AD2007Monmouthshire Monmouthshire
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412 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
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    (92)
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Monmouthshire
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Directly opposite Hampton Court. Friendly, helpful staff at reception & restaurant. Rooms a little dated with a noisy Air Con unit too loud to leave on overnight but this wouldn't put us off staying here again & recommending to friends. Riverside Bar in the sun was relaxing after a hard days stroll around the palace.

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Level Contributor
179 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was arranging a surprise birthday treat for my wife and part of the surprise was to use the hotel as a meeting point and then to go onto the terrace where I had hired a Turks cruiser for 80 guests. The hotel staff were very accommodating. On our return we all went to the hotel for more drinks.

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Dorset England
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We made a block booking for a wedding being held nearby. Throughout the process everyone at the hotel was 100% helpful whether it was arranging the room reservations, taxis, a meal or anything else. We had a lovely room by the courtyard.

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for your lovely feedback. As a small hotel it is so great to hear that our team are looking after our guests so well. I really hope that you will have the occasion to return to the area soon. More 

UK
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here this week for our 25th anniversary. Absolutely wonderful service from all the staff we encountered. We stayed in an executive room which was spacious and had everything that we needed. I had arranged champagne to be waiting for us and as promised it was chilled to perfection. Some of the soft furnishings are a little tired and... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely review. I am so glad the te helped make your special stay a good one. Please accept my apologies if there were a few small oversights in your room and rest assured that this will be looked at with our Head Housekeeper as we don't expect our team to miss any of the little details.... More 

Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Checked in for one night whilst visiting family. Very welcoming reception who although we arrived early managed to check us in without waiting. Large room overlooking the back of the hotel - huge bed. The only gripe was that the window was really small so not much natural daylight and couldn't be opened and though it had air conditioning, the... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely comments. It sounds like you enjoyed your time with us and lovely location. I hope that we can welcome you back in the future. More 

Colchester, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed here last week and the hotel is great. had a wedding party in the restaurant but still gave me a great seat and had prompt service. had the prawn starter an old classic it was great. main was fish and chips with peas and loads of sauce. staff are always saying hello all round the hotel. will be staying... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you so much for taking the time to post your lovely feedback. I really hope that we can welcome you back soon. More 

Abu Dhabi, United Arab Emirates
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

As many others have done we chose this hotel for its location, right next to Hampton Court Palace. As others have said the location is great, directly across from Hampton Court Palace, right on the Thames, minutes from the Main line train station into London. Staff were all very friendly, helpful when needed and chatty. Room was ok, had an... More 

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely review. I am so sorry that the air conditioning failed on your second night but thank you for recognising that we did our best to resolve this for you. It really is appreciated when guests write a lovely honest review and I really hope that we could welcome you back in the future. More 

London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We picked this hotel, yes you guessed it, as we wanted to visit Hampton Court Palace and wanted to make a day/night of it. We arrived at 10am and was lucky to find a parking space outside the hotel. We went in and although we were very early they were more than happy for us to park the car and... More 

Was this review helpful? Yes 1
CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely feedback, it sounds like you had a great stay which is always lovely to hear. I really hope that we are able to welcome you back in the future. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staying for second time in 2 months brought 2 nights stay originally through trip adviser hotels.com couldn't stop the 2nd night due to work commitments changing on the Monday , hotels .com said I couldn't get my money back as it was a non refundable deal rang Martin at the Mitre explained and he re booked us for this weekend... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for your lovely feedback. It is always great to hear guests are happy and had a good second stay. In regards to the towel rails - I will absolutely look into this to see if there is anything we can do to reduce the temperatures on these. Thank you again for taking the time to post your experiences... More 

Canberra, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You cannot fault the location, right on the river, across the road from Hampton Court close to transport. The hotel itself is charming, the rooms are large and well decorated but unfortunately the beds must be the originals from1655. The food is great when the staff remember that there are guests there.... not sure what they do when there are... More 

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CarltonMitreHotel, General Manager at Carlton Mitre Hotel, responded to this review

Thank you for taking the time to post your feedback. Thank you for your lovely comments about the hotel and our location. In regards to the bed being uncomfortable and the restaurant team not being attentive - I am so sorry about this. It is so unusual to hear this feedback and I am so upset that everything wasn't perfect... More 

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