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All 20 Croydon hotels

Holiday Inn Express London Croydon

3.0 of 5 Hotel   |   1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
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Ranked #7 of 20 Hotels in Croydon
A recent review
4 of 5 stars reviewed yesterday
DarjaB89 Nordkjosbotn, Norway
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491 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nordkjosbotn, Norway
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed for five nights here and both of us were really satisfied :) Fuss-free check-in, spacious rooms, free wi-fi, flatscreen, free breakfast and a shopping street with two big malls just around the corner :) Staff was helpful and friendly, even got a compliment about my tracksuit one morning :) Easy access to central London, just... More

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Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel 3 times because the location worked for me, and every time I have been there the staff has been rude. They are seriously lacking in customer service. They made me feel so unwelcome while checking in, and if you ask for anything it feels like a bother.

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear londonlove77, We are sorry to hear that your stay at Holiday Inn express Croydon was not completely satisfactory. We value you as our guest and hope you will continue to use the IHG for your future travel needs. Sincerely Cherrelle M More

Cowes, United Kingdom
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very busy budget hotel. Friendly and helpful reception. Nice sized, clean rooms. Free wifi. Very central Croydon location. Breakfast good except for the obviously cheap poor quality sausages. No on site parking. Use public car park 5 mins away.

Was this review helpful? Yes 1
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear AndyL71, Thank you so much for a good review. We regret that we're not able to meet your expectations in the breakfast. please accept my sincere apologies for any inconvenience it may have caused you. We welcome any opportunity to improve. we value you as our guest and hope you will continue to choose IHG for your future travel... More

Middleton in Teesdale, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed for 1 night as an alternative to staying in London due to its low rate. Check in was painful and excuses were made to try not to honour an early check in that had been requested - arrived at 1pm. Eventually after 15mins we managed to check in. Rooms up to usual HIExpress standard as was breakfast. Only... More

Was this review helpful? Yes 1
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear WooWoo86, Thank you for writing a review about your recent stay with us. It sound like we fell below your expectations. Please accept my sincere apologies for any inconvenience it may have caused you. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Sincerely Giorgia M. More

London
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel because my partner went to watch the football game at the Crystal Palace. It's not far from the ground itself by the bu or the train from Croydon. The hotel itself however a little bit tucked away behind the Croydon high street. It took us atleast 15 minutes to find the place. When I called... More

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear MissLi77, Thank you for your review. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you in Croydon soon. Best Regards Giorgia M. More

Belfast, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I normally like the holiday inn chain but not after my recent stay. Checking in was pleasant enough and so was the room. A tad tired but it would do. However, the bed was so soft it was like sleeping on a water bed. Every time I turned over the bed moved on its rollers. After an uncomfortable nights sleep... More

Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear akhtarp, Thank you for taking the time to share your experience of our hotel. I am sorry that we were not able to turn your experience around after learning of the issue surrounding your stay. When there are moments during the stay of our guests that do not meet their expectation we pride ourselves on finding a reasonable solution... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night (15 August 2014). Reception welcome and check-in was good, professional and friendly. Hotel location is in the heart of Croydon (shopping, entertainment, transport very close by) but hotel is in a back street that has an air of not been safe during night hours. Room location (913) a good room with views across west Croydon... More

Was this review helpful? Yes 1
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear jamanews, Thank you so much the really nice review. we strive to give great and impressive service to all of our guest and it makes us happy to read we exceeded your expectations. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Sincerely Giorgia M. More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Immediately after walking into the lobby, we were greeted with absolutely wonderful staff, who greeted us with warmth & were absolutely wonderful!! It was lovely to see how cheerful & ready to help they are, & it was really something different to how things are in my country (Iceland) where everyone is rather closed. The hotel was lovely, the decor... More

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Anna O, It's great to hear that this was the best holiday stay you have ever had!. You must come back again continue collecting unforgettable memories. Looking forward to welcoming you back. Best Regards Giorgia M. GSM - Reception More

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent stay at the hotel, rooms lovely and the staff are extremely helpful and very friendly. Had an issue with my room door and they did a fantastic job in helping to rectify it. Highly recommend!!!

Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Tony B, I express my thanks for your review on our hotel. It's great to read that you found overall value of your stay to be to your satisfaction. We look forward to welcoming you in Croydon soon. Best Regards Giorgia M. GSM - Reception More

London, United Kingdom
Top Contributor
60 reviews 60 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Sometimes fate conspires against you; the lift broke down, there were lots of screaming children, the weather was awful. However, even though I was very grumpy when staying here, the staff saved this visit for me. They were charming and efficient, greeting me by name daily and asking after how things were going. Then endeavoured to fix problems swiftly. My... More

Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear smckane, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Sincerely Giorgia M. More

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Additional Information about Holiday Inn Express London Croydon

Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Location: United Kingdom > England > Surrey > Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
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Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn

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