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Holiday Inn Express London Croydon

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1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
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Holiday Inn Express London Croydon
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Holiday Inn Express London Croydon
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566 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I recently visited the hotel with a few of my friends, the night before a wedding. The hotel is exactly what you would expect of a Holiday Inn Express, nice clean rooms with ameneties available at request and breakfast in the morning. What made this hotel stay truly special was the members of staff, I was checked in by two... More 

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Haworth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have stayed here on business a number of times - and will continue to do so. It is a well located hotel - close to Croydon railway stations and easily accessible from Central London. Certainly an alternative to expensive more central hotels. The greeting is always a warm one with an efficient check in process - I tend to... More 

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Chris S, Thank you for taking the time to write a review about your recent stay with us. We are pleased to read your comments in regards to the service you received. We appreciate all feedback very much and the team and I look forward to welcoming you back at Holiday Inn Express London Croydon soon. Kind Regards, Cherrelle... More 

Torquay
1 review
2 of 5 stars Reviewed 1 week ago

I stayed on business because the Jurys Inn was full. This hotel had a rougher clientele than the Jurys Inn or others. The lifts were card protected which was good for security but left me wondering why it was necessary. The cleaner disposed of my toiletries bag and was unable to find it, despite the fact that the bag was... More 

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Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Mark B, Thank you for your comments sent via our website, concerning your stay at Holiday Inn Express Croydon. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. I do hope that you will look upon this breakdown in service as... More 

Frome, United Kingdom
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a Saturday night while visiting friends in central London. Very handy for East Croydon station which goes straight into Victoria (10-15 mins). Car park was about a 3 minute walk although a bit tricky to find driving there - maybe put the sat nav postcode on the website so people can go straight there? The first big... More 

Was this review helpful? Yes 1
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear genesis_74, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind Regards, Cherrelle M More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I couldn't ask for a better service from a hotel. The staff are a credit to the company very a tentative to every need and try there best to make our stay as comfortable as possible over a matter of weeks.

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Charlottetait, Thank you for a really nice review. My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Holiday Inn Express in Croydon. Kind Regards, Cherrelle M More 

Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had trouble finding the hotel the first day but I'll admit I didn't have a map. It's actually a straight walk from one of the exits of the train station and if you ask the locals they'd help you. It is a very nice hotel, great room and comfortable, with great buffet breakfasts. AC inside the room to adjust... More 

Was this review helpful? Yes 1
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Lud V, Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Holiday Inn Express in croydon again very soon. Kind regards, Cherrelle M More 

Telford, United Kingdom
Top Contributor
105 reviews 105 reviews
27 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok, wasn't sure whether to post this review or not. I stay regularly in Holiday Inns but tend to only post a review when things go wrong. So, for balance, I will start this review by saying I have stayed at this hotel many times and had a good experience. I stayed in March and when I got to the... More 

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear James W, Thank you for your comments sent via our website, concerning your stay at Holiday Inn Express Croydon. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. I was disappointed to learn of the manner in which your query was dealt with... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

This wasn't the first time I had stayed at a holiday inn and had a lovely stay! Everything was up to a high standard. The room was lovely and spacious and so was the bathroom. However it didn't have a bath. The free breakfast was great too. Would definitely stay again!

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managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Sarah A, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Holiday Inn Express in Croydon. Kind regards, Cherrelle M More 

Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel needs urgent renovation. Did not expect to see a poor quality under holiday inn chain. Poor interiors and the spring bed was horrible. Woke up with a back pain and my neck twisted. Tip: double check your room when you check in. Hoping the other rooms to be better.

Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Manikanta N, Thank you for your feedback received following your recent stay at Holiday Inn Express Croydon. Although it might be of little solace to you now, I would like to let you know that all our beds in Holiday Inn Express Croydon are supplied centrally and standardized throughout the chain in the UK. We are currently in the... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Well, ideally locating in city center. Around this area lots of shops, some cafes and restaurants. Biggest in Croydon shopping centers are next door. Also big choice of banks. Breakfast was good. Same everyday but enough to start our day. Room was clean and very comfortable. Everything we need was there. Will back for sure!

Was this review helpful? Yes
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review

Dear Sergey G, Thank you for taking the time write a review about your recent stay with us. I’m so glad that you had an enjoyable time during your stay at Holiday Inn Express in Croydon. I hope we can welcome you back to the property in the near future. Kind regards, Cherrelle M More 

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