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All 5 Croydon B&Bs / inns »

Norfolk House Hotel

2.5 of 5
585-589 London Road | Thornton Heath, Croydon CR7 6AY, England
Hotel amenities
Ranked #4 of 5 Croydon B&B and Inns
2.5 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveler rating
    3
    8
    12
    21
    33
Date Rating
Nelly276
Swindon, United Kingdom
Reviewer
4 reviews
14 helpful votes
2 of 5 stars Reviewed January 2, 2012
1
person found this review helpful

On first inspection the room was of ok standard after walking through a maze of corridors. the shower was a good quality power shower. Halfway through the second night all electric and lighting went in our room. Straight away I spoke with reception who advised nothing they could do until morning but did not offer an alternative room. in the... More

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HSB25
Birmingham, United Kingdom
Contributor
16 reviews
8 helpful votes
3 of 5 stars Reviewed January 1, 2012
1
person found this review helpful

I managed to find a very cheap, last minute deal online, via laterooms for a same day booking to this hotel and at £35 for the night for a double "ensuite" room was expecting a really shabby , small, poorly run little B&B. Not so, the place had ample parking, was much larger than expected inside. The staff I found... More

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Jiten21
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1 review
1 helpful vote
4 of 5 stars Reviewed December 14, 2011
1
person found this review helpful

During my journey to london i had booked this hotel for 10 days and my experience was good and rate is not high and location is also good. There are some indian restaurants at walking distance.Staff is also very co-operative. More

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Lindsay H
essex
1 review
1 of 5 stars Reviewed November 22, 2011

This could quite possibly be the worst hotel I have ever stayed in!!! The hotel is not only in one of the most frightning areas I have ever visited but is filthy dirty and undergoing extreame renovation, which are dispite what any website may say no where near finished. Outside our room were dust sheets and filth, no wallpaper on... More

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nandos123
london
1 review
1 helpful vote
1 of 5 stars Reviewed November 3, 2011
1
person found this review helpful

I am a travel agent and having stayed at various different hotels in the world from the lowest budget up to the best 5 star... this has to be by far the worst experience i have encountered from a hotel..... reasons : staff are rude, even on check in very arrogant! i had to ask the nuight manager ( MR... More

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hutchison_patrick
Croydon, United Kingdom
1 review
1 helpful vote
3 of 5 stars Reviewed November 3, 2011
1
person found this review helpful

Stayed at this hotel for two nights, after reading all the negative comments prior to my arrival to say i was dreading it was an understatement.. . I have to say i was very pleasantly surprised and for the money paid for the two night stay I could not have asked for much more. I was fortunate enough to stay... More

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Donna186258
Plymouth, United Kingdom
2 reviews
2 helpful votes
3 of 5 stars Reviewed October 31, 2011
1
person found this review helpful

Stayed here for 2 nights and after reading all the poor reviews prior to our visit was pleased to see that the refurbishment taking place now is really improving the hotel overall. We were probably the first people to use one of the newly decorated rooms. There is still things that need to be done to bring this hotel up... More

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S W
York, Pennsylvania
1 review
1 of 5 stars Reviewed September 23, 2011

This was the worst place I've ever stayed in! POOR customer service at the front desk, room is NOTHING compared to the picture. People were in and out of my room (construction workers) and tools were all over the hallway. My room smelled of paint! I opened a window to air it out, went downstairs, and came back up to... More

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denise93
co.tyrone
2 reviews
1 of 5 stars Reviewed September 17, 2011

Our room was smelly, the fan had so much dust on it inside and out so we couldnt use it. There were no valance sheets covering the base of the beds. Bathroom decor was nowhere near what the professional photos showed and I mean nowhere near it. We didn't even eat breakfast as the so called "HOTEL" was filthy everywhere... More

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sowie
Preston, United Kingdom
Top Contributor
97 reviews
75 helpful votes
2 of 5 stars Reviewed June 16, 2011

My employers booked me in here for 4 days, but I certainly wont be back! Checked in on Monday night to be told there was no food available. I pointed out that I had a meal allowance pre paid and was told they could make me fish and chips but nothing else. This turned out to be a plate of... More

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Norfolk House Hotel Also Known As

  • Norfolk Hotel Croydon
Address: 585-589 London Road | Thornton Heath, Croydon CR7 6AY, England

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Norfolk House Hotel
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