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Norfolk House Hotel

585-589 London Road | Thornton Heath, Croydon CR7 6AY, England
Norfolk House Hotel
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85 reviews from our community

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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Nottingham, United Kingdom
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 1, 2014

the first impressions of the hotel are good. there is a good sized car park and the rooms are pleasant and well equipped including fan and a/c. there is no desk which is disappointing if you need to work wifi is free and reliable. The down side is the food, It is simply awful. Lukewarm packet mix soup and soya... More 

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Tonbridge, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 30, 2013 credit card Amex Card Member Review

Friendly and helpful reception and waiting staff at breakfast. Small but clean rooms with small en-suite shower room, wi-fi, tv, coffee and tea and a good breakfast included. Popular and busy. Only stairs up to our room. Fan only, no aircon but window could be opened. Great value Dosa restaurant within 5 mins walk. Be careful which room you stay... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2013

stayed here with my girlfriend and baby no room for cot in the room the staff didn't care about any of our concerns seemed unfamilliar with the hotel. so much more to say it was awful the food was terrible too bluemould on the bread

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Cardiff, United Kingdom
18 reviews 18 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 1, 2013

stayed here and was put in a room just above the main entrance light beaming on my window and nothing but smokers smoking in by door way very poor end of town wouldnt dream of staying here again, the only thing i can say thats good about this hotel is the food it was very nice and cheap however it... More 

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Tumbulgum, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 3, 2012

It is what you would expect for the price, small but clean the hotel was having renovations when I stayed which I wasn't told about when booking, it just made it hard to get to and from my room with work men in the halls all day and wet paint, the elevator got stuck 3 times in the 2 weeks... More 

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O'Fallon, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 7, 2012

I am from the U.S.and stayed at this hotel for 6 nights unfortunately.Hotel was decent looking on the outside,but the inside of the hotel past the lobby was very strange.Narrow long hallways which looked to lead in all different directions.My room was on a interior wall..I've personally never been in a hotel room with no window.It seemed very strange to... More 

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Top Contributor
85 reviews 85 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 5, 2012

Just needed a night's accommodation before a family wedding. By chance found out that the Norfolk had been taken over by Ibis and so hoped to benefit from re-furb. Plenty of car parking space. Reception unaware of written request for a quiet room (changeover blip?) and seemed a bit put out but re-allocated us. The bright, colourful entrance area leads... More 

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Reno, Nevada
Top Contributor
74 reviews 74 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 1, 2012 via mobile

No longer Norfolk house, it is an ibis styles hotel. The staff was rude once we got there. Very aggressive with their questions & made it seem like we were trying to skip out on paying for 2 people, even though we had already booked it online for 2 people. Room is nice though. Very comfy bed & super super... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 30, 2012

I stayed here with my family for the night as we attending a family party, we were originally booked into the croydon court hotel but when we arrived we were sent to the Ibis (no longer called Norfolk), the hotel was very clean and it was clear that everything was very new, there was plenty of parking available as well.... More 

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Top Contributor
57 reviews 57 reviews
20 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed July 7, 2012

We stayed in this hotel for a week and it was a mixture of the good, the bad and the ugly. The good: It had been taken over by Ibis on our first day so the rooms were done up to a decent standard - very clean, an excellent and spacious bed and a newly-kitted-out bathroom. The breakfast was basic,... More 

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