Stayed at this hotel with three friends well what can i say if we hadn't laughed so much we would have cried. After puffing my lungs out climbing up the stairs ,partly caused by the effort of your feet sticking to the manky carpet i opened my room door to find only what i can describe as a cupboard well... more

We stayed here for two nights while we waited for our flight to Africa. Though it was a little hard to get to from Gatwick, it was easy to get downtown London from there. The staff were helpful, though they did miss our wakeup call (good thing it was only a backup). There was a free breakfast included, full English... more

Very disappointing. We booked an Accessible room for an elderly relative and a family room with cot. On arrival it took hours to obtain a cot, and the 'Accessible' room was down two flights of stairs. Staff seemed unfamiliar with hotel and surroundings; manager unhelpful. Adequate only if you're a builder looking for cheap (but shabby) overnight stay. more

FIrst of all let me say that my standards when it comes to accomodations are low. I like to travel on the cheap when it comes to lodging- because usually I am so busy doing other things that I am rarely in the room except to shower and sleep. I don't care too much about everything being super clean or... more

Arrived Friday night after a seven and half hour journey to find our room had been cancelled, we were finally given another room after a long disagreement. We came back from my daughters wedding to the hotel Saturday evening and was awoken by water pouring in over the bed at 1.30 in the morning. We then had to pack and... more

This is has got to be the worst hotel in the world, after arriving for a 1 night with my partner and 2 year old son, we were given the wrong directions to the room by the foreign arrogant manager and then finally got into our room to turn on the light and it fused. So after speaking to management... more

Our stay at the Norfolk House Hotel, 585 London Road, CR7 6AY Croydon was absolutely below our expectations. The rooms where very dirty and we did not get the ensuite rooms as described. They have shared showers. We had several issues with the shower and the staff was unable to provide us with a hotel key that is working for... more

My husband and i took our 4 young children and booked into this hotel . The outside of the hotel is lovely looks nice and clean , the reception area , bar etc are the same, but once you get through the cocky arrogance of the the so called hotel manager and non english speaking porters(or so they would have... more

This has got to be one of the dirtiest and most dangerous of hotels. We cannot understand how it has passed any health and safety review. Broken stairs, no handrails, broken tiles, etc. After staggering up 4 flights of stairs with our suitcases (staff refused to help at all) we went into a smelly tiny room overlooking a dirty, littered... more