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The Lansdowne Hotel Croydon

3.0 of 5 1 Lansdowne Road, Croydon CR9 2BN, England
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The Lansdowne Hotel Croydon
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The Lansdowne Hotel Croydon
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128 reviews from our community

Traveler rating
    18
    40
    32
    22
    16
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16
38
8
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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1 review
4 of 5 stars Reviewed yesterday NEW

The Hotel is quite god, nice rooms, standard equipement, very clean rooms. Friendly and helpful staff! :) Hotel is very well situated, not far from East Croydon train station, very close to shopping centres. A few nice restaurants nearby.

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1 review
1 of 5 stars Reviewed 1 week ago

I booked this hotel on the same day I arrived, it gave me an option of how I would like to pay to which I selected cash. The booking was a book now, pay when you stay. On arrival I gave cash, however upon checking my bank account I noticed they had also taken the money from my card. When... More 

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Lisa,  Thank you for submitting your experience.  Please understand that, in order to make a reservation at the Lansdowne Hotel or for that matter, any hotel, a valid form of payment is required at the time of booking, as well as upon check in.  In line with our procedures (which are customary practice by the vast majority of hotels... More 

Denby Dale
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel over 10 times now. The staff are really very friendly and helpful. The rooms were cold when I first stayed. Thanks to new individual fixed wall heaters you can control the room temperature really well. I often stay for 2 or more nights in the week while I work in London. East Croydon station is less... More 

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Jim, 
 Thank you for taking the time to review our Hotel and sharing your experiences with everyone. I am extremely pleased that you enjoy your stays at Lansdowne Hotel! Your comments are a delight to read and thank you once again for taking the time to share your experiences. I think I speak on behalf of everyone when... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

As a hotelier myself this was far from what i expected. The reception staff were friendly but obviously a bit distracted as they charged me twice for my nights stay once in cash and once on my credit card, without consulting me. When i rang up to enquire about it they said a mistake was made and it would be... More 

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Maria, Thank you for your comments and feedback regarding your recent stay with us. I am terribly sorry to hear that the pre-authorisation we placed on your credit card generated such inconvenience to you. We operate a standard policy to take a pre-authorized deposit for our guest’s stay, which is immediately released on our side when the guest is... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

I stayed for 2 nights in early Jan, I enjoyed the hotel, the staff the food in the adjoining bar and the service where all very good. Room a bit small but more than adequate for my need. There was a constant noise of expanding heater pipework in the room all the time made sleeping difficult, used ear plugs 2nd... More 

Review collected in partnership with this hotel

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Guest, Thank you for your comments and feedback regarding your recent stay with us. I am very pleased to read that you found our staff and food served in the bar to be very good. I’m really sorry to hear that the room size was not as you had hoped. It’s such a pity you did not mention it,... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

The Hotel is nice looking and well placed: the railway station is 2 minutes away by walk and there's a large shopping mall right next to it. I didn't like the bed, it was too soft and I had back pain for the entire stay (11 days). The walls were also very thin, you could hear other people from the... More 

Review collected in partnership with this hotel

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Erikaagostino, Thank you for taking the time to review The Lansdowne Hotel and for your constructive feedback. I am extremely pleased to read that you found our hotel well placed just 2 minutes away from the station and large shopping mall. I am glad that you found our staff friendly and the quality of housekeeping very good. It is... More 

Southbourne, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

The staff were very efficient and friendly but this did not hide the fact that the room was very small and the fittings very cheap. There was the noise from 4.00 a.m. of some kind of motor which I believe came from the next building.

Review collected in partnership with this hotel

Was this review helpful? Yes
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

DearYvonneme879, Thank you for taking the time to review The Lansdowne Hotel and for your constructive feedback. I am extremely pleased to read that you found our staff efficient and friendly. It is so good to hear positive comments about the staff as everyone works so hard to make every guest feel special. It’s a pity you found the room... More 

Senior Contributor
41 reviews 41 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed December 17, 2014 via mobile

My company booked me and my work colleagues in this hotel my Company asked if thay have parking thay told us yes ( but I could not fit my van in to NPC carpark :-( when I check in there was a party underway spoke to receptionist who gave us room key and pointed us to elevator.......... When elevator doors... More 

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Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Andyshee1979, Thank you for booking a room at Lansdowne Hotel and for taking the time to review your experiences. I am extremely sorry for any disappointment you experienced at Lansdowne Hotel. I would be grateful if you could find time to call me at the Hotel (0208 861 3381) to discuss your feedback in more detail, as I have... More 

England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2014

Staff were excellent, friendly and helpful. Good cleaners and handymen, most helpful. Room was small but when I complained we were moved to a larger one. WiFi was awful. Manager said he would improve it but seemed unable. Our room was at the front of the building so next to a noisy road. On the good side, my wife enjoyed... More 

Was this review helpful? Yes 1
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Frederick, Thank you very much for taking the time to review our Hotel and sharing your experiences with everyone. I am extremely pleased to read that you found our staff excellent with cleaners and handyman to be most helpful. It is so good to hear positive comments about the staff as everyone works so hard to make every guest... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2014

The hotel is well situated nr East Croydon station and the main high at... And the rooms are well heated and reasonably clean, although I did drop my kindle down the side of the bed and when I pulled it out there was a used condom underneath (this was on my 3rd night In the room) so I'm guessing the... More 

Was this review helpful? Yes
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Treeboy1969, Thank you very much for taking the time to review our Hotel and sharing your experiences with everyone. I am pleased to read that you found our hotel to be well situated, close to East Croydon Station and the High Street. It also good to hear that you found the rooms to be well heated and reasonably clean.... More 

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Additional Information about The Lansdowne Hotel Croydon

Address: 1 Lansdowne Road, Croydon CR9 2BN, England
Location: United Kingdom > England > Greater London > Croydon
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Lansdowne Hotel Croydon 3*
Number of rooms: 42
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Hotel Style:
#3 Spa Hotel in Croydon

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