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The Lansdowne Hotel Croydon

1 Lansdowne Road, Croydon CR9 2BN, England
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The Lansdowne Hotel Croydon
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The Lansdowne Hotel Croydon
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155 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed today NEW

Hotel is a very good budget hotel in an excellent position near to station. However, I had booked to attend over the Wimbledon tennis second weekend. Due to family committments I had to return early. I appreciated that due to booking there would be no refund for two nights I could not stay, but I thought I may have been... More 

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UK
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I was apprehensive about staying at the hotel because of the Trip Advisor reviews. Staff at reception were unfriendly and almost rude on arrival and I immediately felt like I had made a huge mistake in booking a room here. However, the staff seemed friendlier over the three days I stayed so things improved. The room was small with some... More 

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Southampton, United Kingdom
Level Contributor
12 reviews
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay, pool and spa lovely, beds comfortable, friendly & helpful reception team. Central location, few minutes walk to East Croydon railway station, and opposite Whitgift shopping centre, and near trams We ate at the Italian restaurant and food was superb & had 15% off courtesy of the hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Denise, Firstly thank you for taking the time to review our hotel, the whole team and I really appreciate the comments you have written. Thank you for highlighting spa, and comfortable beds and that you appreciate our central location. Most importantly I am delighted to read that every member of staff was friendly and helpful and that we are... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

stayed here with my brother back in April 2015 , was over for Arsenal Game..Hotel was clean and room was great.Staff were competent and very helpful. Great location as it is only 5 min walk from train station and 15 min train ride to centre of London. I have booked to go back here in October with my wife for... More 

Was this review helpful? Yes
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Finbar, Thank you very much for your kind review and for choosing to stay with us again, I really appreciate it. I am delighted to read that you found your room great and hotel clean. It’s really good to hear that my team made you feel welcome and you appreciate our central location. If there is anyway in which... More 

Dublin, Ireland
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel in the morning. Very pleasant staff member said no need to check in although we would not be returning until late that night. When we returned it was to find we had a double room although I had requested a twin as I was travelling with my sister. Staff member said nothing else was available.... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear MatureAdult, Thank you very much for taking the time to write a review. I am disappointed that we fell short of your expectations and request for a twin room. I would very much welcome the opportunity to restore your faith in what we do, if I may ask that you contact me directly so that I may personally discuss... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed in the hotel for two nights. WIFI wasn't working gave me a problem checking into my next flight. Staff response was first class. Got me set up on their PC in reception. Very clean and comfortable hotel, right next to East Croydon station.

Was this review helpful? Yes 2
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Liam, Thank you for taking the time to review our Hotel and sharing your experiences with everyone. I am glad to read that you found our hotel suitably clean and comfortable and you appreciate our close proximity to East Croydon station. I would like to personally apologise for the fact that our complimentary WiFi did not work consistently for... More 

Burgess Hill, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 18, 2015

We had in fact booked and paid to stay at the nearby Holiday Inn Express Croydon but when we arrived we were advised they could not accommodate us so we were shipped off to the Lansdowne Hotel. After dodging the car that was parked right in front of the door we made our way into reception to be greeted by... More 

Was this review helpful? Yes 1
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Louise, Thank you for booking a room at Lansdowne Hotel and for taking the time to review your experiences. I am extremely sorry for any disappointment you experienced at Lansdowne Hotel. I would be grateful if you could find time to call me at the Hotel (0208 861 3381) to discuss your feedback in more detail, as I have... More 

Travelers are raving about these Croydon hotels

Split, Croatia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

But if you pay more than that, you will probably be disappointed. Rooms and hotel facilities are properly described (although room is probably 10m2, not 12m2, and half of that is bathroom which is relatively big) and accessories (tv, kettle, usb dock,..) are there, furniture is relatively new, but overall looks cheap and room is smallest I have ever been... More 

Was this review helpful? Yes 2
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear DarkoPrizmic, Thank you for taking the time to review our Hotel and sharing your experiences with everyone. I am pleased to read that you found our hotel facilities to be properly described. It’s a pity however you found the room too small to your liking. It is a shame you didn't provide feedback at the time, as I would... More 

Aberdeen, United Kingdom
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 28, 2015

I stayed here just for one night and was happy with the hotel. It's a two minute walk from Croydon East train station. Check in was efficient enough and the staff were nice without being OTT. Room is compact but perfectly acceptable. Bathroom looked slightly worn and the shower pressure wasn't great but it didn't spoil the stay too much.... More 

Was this review helpful? Yes 2
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Traveller198526, Thank you for taking the time to review The Lansdowne Hotel and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit. I will ensure that maintenance team is aware of your comments regarding the shower pressure and I am sure this will be rectified immediately.... More 

surrey
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 26, 2015

We stayed at the Lansdowne for 1 night. The hotel is not easy to get to by car due to the bus lanes and trams. Parking is in a very expensive NCP car park. The hotel was dated and lacked character. Rooms very small, we booked a superior room, there was nothing superior about it! Had 1 towel and 1... More 

Was this review helpful? Yes 2
Tomasz M, General Manager at The Lansdowne Hotel Croydon, responded to this review

Dear Ange, Thank you for booking a room at Lansdowne Hotel and for taking the time to review your experiences. I am extremely sorry for any disappointment you experienced at Lansdowne Hotel. I would be grateful if you could find time to call me at the Hotel (0208 861 3381) to discuss your feedback in more detail, as I have... More 

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