As other reviews have suggested this four star hotel could be so much better with the nice little touches. The rooms were nice, roomy and clean but cold. There were none of the usual hotel instructions on how to operate the telephone or the telvision etc. and, although my colleague and I were assured at check-in that there is a... more

isn't it strange how the minor irritants seem to spoil the whole experience? How can a hotel not have green tea? We asked on arrival and yet they couldn't find a single tea-bag in the hotel. They didn't even bother finding one for the next morning either. At the same time of asking it was mentioned that we'd both like... more

All in all I stayed in this hotel for 6 weeks earlier this year and in that time I found the hotel clean and the staff friendly, helpful and attentive and all my work colleagues agreed. Having read the previous reviews I can only sat that this hotel and it's staff are better than most. Unfortunately this cannot be said... more

Was not happy about the restaurant at all....workers act like they are putting themselves out while you are trying to enjoy a meal and all have sour faces. Shower in room was horrible....bed was very hard. Not a good stay at all the the price that was charged. In the pool area you are forced to wear a swimming cap.... more

Hotels location is kind of far from everywhere, if you plan to go to London for sightseeing, forget aout this one, you would spend hours in trams, buses and underground.. and Croydon itself is far from being a charming place in my opinion. Apart from that hotel is quite good. They rate themselves to be a 4 star property which... more

The hotel itself was of a good standard (certainly meeting or exceeding the standards of other larger chains) I have stayed in a few hotels in Croydon as my wifes family live there and the hotel is best we have stayed in so far. The location is excellent and the rooms are of a reasonable size and modern. The bed... more

My goodness, Never again! I guess we were unlucky with our stay and not all hotels fault, just the clientiele., read the review before we went and were looking forward to it. arrived, very nice reception and helpful staff at check in. Checked in, only had a smoking room available, went off to london for the day, arrived back at... more

I stayed in this hotel for a month while working in the area. From the moment you arrive you are made to feel welcome. The foyer is very clean and brightly lit with polished marble everywhere. The Reception staff are immaculate and very professional. They all seemed to have a sense of humour and enjoy their work. Check in/out was... more

Me and my family stayed here for the week end, as we were going to a wedding! there was 9 of us in total, me and my husdand and mother arrived on the friday, the rest of the family arrived on saturday! the overall experience was very good!! Before we came we did check out the hotels the review and... more