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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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606 Reviews from our TripAdvisor Community

Traveler rating
    136
    216
    119
    85
    50
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144
168
29
152
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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There are newer reviews for Hilton London Croydon
See the most recent reviews
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel needs a major refurb of the guest rooms and corridors. Bathrooms stained and tired, carpets in all areas need a damn good clean. Bar and restaurant are fine, but rooms and corridors need some urgent attention.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
David R, General Manager at Hilton London Croydon, responded to this review

Dear Bellcom, Thank you for taking the time to leave a review of your stay. I am sorry that you felt the hotel did not meet your expectations. Though not recently refurbished, our rooms are kept ultra clean and in good working order. We do also have a few projects underway to continuially improve the appearance of the building. Many... More 

Birmingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The reception staff certainly don't meet "Hilton" standards. The breakfast is good and location of hotel is very practical for my needs. So this could be a better hotel if the reception staff made more of an effort to address guests needs and requests

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Mo K, Thank you for leaving a review of our hotel after your stay. I am glad that you enjoyed our buffet breakfast and that our location was practical for your needs. I do apologise for the issue with our reception staff as mentioned in your review. The necessary re-training will be carried out to ensure there are no... More 

Senior Contributor
41 reviews 41 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The key positive for me were the staff: Rares and Gertrude were brilliant. The checkin was slightly laboured, but I can deal with that. The concourse, reception and restaurant/ public areas were as you would expect to find, however the rooms have aged terribly. The quality of the TVs reception is shocking, my room connected to another (family suite I'd... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Mike T, Thanks for leaving a review of our Hotel. I was glad to read that you felt that our team members were brilliant and I will ensure I pass your compliments to them. Your comments about our rooms has been noted. Although not newly refurbished, we ensure that our rooms are ultra clean. We do have a few... More 

Budapest, Hungary
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2015

Although the hotel is not close to the city center, it is easily reachable via public transport (bus and train, takes 40min). Rooms are clean and tidy, breakfast is good (could have a bit wider selection of cold cuts and cheese). Staff is very friendly and helpful, making the stay even more pleasant. Overall, the hotel provides good value for... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Pmarchie, Thank you for you review of our Hotel regarding your recent visit. I am glad that you found our location to be ideal for your needs, clean and tidy rooms, good breakfast and very friendly and helpful staff who made your stay more pleasant. I will pass on your comments about the selection of cold meats and cheese... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 20, 2015

Not a great stay, i could not get in the first room i was allocated, so i had to go back to reception and get another room. Went out for a meal so I cannot comment on the food. When i came back to my room there was no remote for the tv. I unfortunately could not block out the... More 

Was this review helpful? Yes 3
David R, General Manager at Hilton London Croydon, responded to this review

Dear Karen R, Thanks so much for leaving a review of your recent stay with us. I am sorry that you could not get into your first allocated room and that the TV remote control was missing from your room. I do also apologise for the disturbance by other guests from the neighbouring room. Regarding our rooms, though not recently... More 

Travelers are raving about these Croydon hotels

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 18, 2015

I had to cut my two days stay short and during my check-out, after one day stay, I was told that I'll be charged for the two days. On querying this I was told that this is the hotel booking policy. I wasn't aware of this policy during my on-line booking and I also remarked d that during check-in, since... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Travelbug_surrey99, Thank you for taking the time to leave a review of your stay at Hilton London Croydon. I was sorry to read about the issue regarding the change in plans which meant you could only stay one night with us. As explained by our Front Desk Manager, your booking was a non-refundable and non-cancellable booking, but I am... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2015

I chose this hotel based on the hotel brand over other options. I was satisfied with my stay generally. I used the hotel for an event and it was a pleasure to stay in the same hotel afterwards to get some rest before my next engagements.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Chantel B, Thank you for taking the time to leave us a review of your stay. I was glad to read that you were generally satisfied with your stay and that your event went well. We look forward to welcoming you back again in the near future. Thanks David More 

Frome, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 11, 2015

Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
David R, General Manager at Hilton London Croydon, responded to this review

Dear JPLBRT2014, Thank you for taking the time to leave a review of your stay at Hilton London Croydon. I am sorry that you felt overall that the service was average and that some staff's attitude was not good. I have discussed your comments with all team members to ensure our customer service is up to the acceptable standard from... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 11, 2015

This was not the best Hilton I have ever stayed in, but it was very certainly great value, and a comfortable night - that is what sums up my stay at the Hilton Croydon. Yes, the location isn't great; the rooms could do with an update, but the service was very good. I had a HHonors (Hilton's loyalty program) Deluxe... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Dom9610, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found us to be great value for money and that you enjoyed a comfortable night. You also found the room to your liking, clean with a comfortable bed and very good... More 

Leicester, United Kingdom
Top Contributor
62 reviews 62 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 29, 2015

Situated about 2 miles away from the centre of Croydon it was handy for me. The room was clan and warm, no view to speak of but that did not really matter. The staff all were good, polite and efficient. Breakfast was good with plenty of choices to suit all tastes. Only downside was the poor TV picture.

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear John T, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found our location to your satisfaction, clean and warm room, great breakfast with plenty of choices and staff who were very polite and efficient. I am sorry that you experienced... More 

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