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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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Hilton London Croydon
Hilton London Croydon
Hilton London Croydon
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600 reviews from our community

Traveler rating
    135
    214
    117
    85
    49
See reviews for
141
168
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150
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Top Contributor
67 reviews 67 reviews
36 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

On arrival the reception area was very impressive. Definitely not a sign of things to come. Ordered a 'box breakfast' for 13 of us as we had to leave the hotel at 06:10 am. We double checked the night before with the receptionist who assured us that after speaking with the chef all would be arranged. GUESS WHAT!!!! No breakfast... More 

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Me and the girlfriend used this as a place to rest from going to the local theme parks. Both Thorpe Park and Chessington are 30/45min drive from here(depending on the m25). Nice hotel staff very friendly and professional. Room could to with updating but it was clean and tidy. Bath was brilliant and hot. Breakfast was amazing food is very... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stopped here many times for the London to Brighton mini run as its only a few miles from Crystal Palace park. The staff are friendly and have been helpful in the past. Our room was clean and was ideal. They do need a bit of a tart up looking a bit old now. The TV was big but more... More 

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Dave585, Thank you for taking the time to leave a review of our Hotel after your recent stay. I am glad that you found our rooms clean and ideal and our staff friendly and helpful. Your comments about the décor and TV have been noted and steps are being taken by the relevant department to look into these issues.... More 

Boynton Beach, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited the hotel one night before leaving from Gatwick. The primary reasons I picked the hotel was price, I paid 52£, and the Hilton brand. I was very happy with both. The staff was very accommodating and friendly. My only complaint was I was there on a bank holiday and their restaurant was closed. However, their are several places to... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Bobricher, Thanks for leaving a review of your recent stay with us. I was glad that you found our hotel to be good value for money and found our staff to be very accommodating and friendly. I am sorry that our Restaurant was not open on the bank holiday, but glad you were able to find a suitable alternative... More 

England, United Kingdom
Contributor
13 reviews 13 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff service is exemplary. Rooms are clean and well serviced. Parking is secure and free. Excellent location for the city of London with easy transport connections. ( Bus 119 to East Croydon Rail Station ) Will use this Hotel again and recommend to other travellers.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Pericles212, Thank you for taking the time to leave a review of our hotel after your recent stay with us. I was glad to read that you found everything to your liking, from clean and well serviced room and complimentary car parking to staff that offer an exemplary service. Thanks once again and we look forward to welcoming you... More 

Mont Choisy, Mauritius
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are terrible. Bad smell, dirty bathroom and toilet. Shower was spraying water everywhere. No heating and the room was freezing. Noisy bed. Room cleaning quality very bad. I stayed there for 14 nights, and not one time was the room vacuumed. Linens were changed only once during these 14 nights. Some lights were not working, or flickering. TV quality... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
David R, General Manager at Hilton London Croydon, responded to this review

Dear Manojsingh D, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was sorry to read of all the issues you experienced regarding your room. Though not recently refurbished, our rooms are kept ultra clean. It is not the norm for our rooms not to be vacuumed on... More 

Travelers are raving about these Croydon hotels

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Decor of hotel beautiful but furnishings in room rather tired looking and old. bathroom very spacious. beds comfy, though quite low for hotel. Upgraded to deluxe room and though roomy wasn't not particularly large. Staff went out of their way to assist us with all our zany requests. Didn't eat in so cannot comment on food.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear RGB 132014, Thanks for your review of our Hotel during your recent stay. I was glad to read that our team members ensured you enjoyed a great service and went out of their way to assist with all your requests. Our rooms though not newly refurbished are kept extra clean. We do however have a few projects underway to... More 

Bury, Lancashire
Top Contributor
94 reviews 94 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff are the saving grace for the Croydon Hilton they are unique in that they want to please their guests. The downfall is the state of the hotel shabby carpets, I wouldn't have them in my home, peeling wallpaper, chipped paint, doors very badly damaged. Not a pleasing aspect to walk down the corridors of this hotel. Food could... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
David R, General Manager at Hilton London Croydon, responded to this review

Dear Melodymcgrath, Thank you for taking the time to leave a review of your recent stay with us. I am glad that you found our team members to be unique. Our main aim at Hilton London Croydon is to ensure that our guests enjoy their stay and leave wanting to return. Your comments regarding the condition have been noted. Though... More 

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was a bit further from the town centre than I thought. Arriving here by cab costs around 12 Pounds from East Croydon Station where trains to/from Central London and Gatwick Airport stop. The hotel is nice. Check in was a breeze and the room comfortable. I'm rather easy in pleasing so this was a nice basic Hilton with... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Wayne T, Thank you for taking the time to leave a review of your stay. I am glad that you found everything to your satisfaction, including our friendly staff members. I was also glad that check in was straight forward and your bed was comfortable. Regarding our location, I think you must have taken a black cab form the... More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here last year as part of a Chessington World of Adventures package and the stay was so good I booked again for a London weekend for my son's 10th birthday. The facilities at the hotel are fantastic (biggest ever bed, fridge, safe, hairdryer, iron, ironing board, wardrobe, complimentary snacks and drinks) but it really is the staff that... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Wonderwoman22, Thank you so much for your review of our hotel after your recent stay. I was glad to read that you felt treated like a valued customer, the location was perfect for you and you enjoyed the treats arranged for your children. Our aim at Hilton London Croydon is to have our guests enjoy their stay and leave... More 

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