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Hilton London Croydon

4.0 of 5 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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Hilton London Croydon
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561 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
86 reviews 86 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars NEW

A good hotel this one at more sensible rates than central London and airport hotels. Staff here always very obliging and I have always had a great room. Wifi band width is excellent and you can play online games with no issue. Located about a miles walk from Croydons restaurant district and on a fine night you can walk up... More 

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Chicago, Illinois
Top Contributor
93 reviews 93 reviews
28 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a convenient hotel if you are in the Croydon area. Parking is free and plentiful. The staff is helpful and pleasant. The hotel itself is getting a little tired. It is not a new property, and the rooms could probably do with a refresh. On the other hand, it is more than adequate, and I am sure that... More 

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Durham, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As to be expected from a Hilton Hotel, the standard of the accommodation was superb, with the food in the restaurant top notch :-) The only downside being the cost of the meals, although the cost was to be expected in a Hilton Hotel.

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear BillLowery, Thank you for leaving a review of your recent stay with us at Hilton London Croydon. I was glad to read that the standard of the accommodation was superb as was the food in the restaurant. Your comments about the cost of meals has been noted and I can assure you that we are competitively priced with competition... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed for a night at this hotel for valentines. It has to be said that this was the third time we had stayed at this hotel and one of the reasons why we continue to return is purely because of the customer service. We arrived not only on one of their busiest days of the year... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Soppyloppyhenry, Thank you for taking the time to leave a review of your stay with us at Hilton London Croydon. I was glad to read that you enjoy visiting us for your valentine celebrations and you always find our team members very helpful, friendly and ready to assist to ensure your stay is as comfortable as possible. I was... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I had a family event booked at the Hilton a year prior to the occasion; I was completely shocked by the amount of confusion and disorganisation on arrival at the front desk. Our family had around 15 rooms booked for the weekend but were told they could not find our booking. It was very simple to sought out had the... More 

Was this review helpful? Yes 2
David R, General Manager at Hilton London Croydon, responded to this review

Dear Santa A, Thank you for leaving a review of your stay with us at Hilton London Croydon. I was sorry to read about the issues you expereinced dutring your stay. As already discussed, the was some confusion during your check in because of some names which were not on the bookings for your group. Please accept our apologies for... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We reserved a double deluxe room. It included free wifi, a snack jar and bottled water in the room and breakfast. We checked in online so when we arrived I simply gave my name and was immediately given my room key. We are (new) Hilton Honors members so we were on the third floor. The room was well appointed if... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Surreybloke, Thank you for leaving a review of your recent stay with us at Hilton London Croydon. I am sorry that you were disappointed with the complimentary snack jar provided in the room and found the bed too hard. I am glad however that you enjoyed our breakfast buffet and found all our team members to be very friendly... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent staff members in the restaurant and front desk. The 2 individuals I would single out are Omar and Fallon who consistently deliver superb customer service. They both know what we like as repeat visitors and proactively ensure our needs are met. When issues do arise, they are both quick to take ownership with a follow-up to ensure we are... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Ryanpaul03, Thank you for taking the time to leave a review of your stay with us at Hilton London Croydon. I am glad that you found our team members to be very helpful and delivering a great service. I will pass on your compliments to Omar and Fallon and we look forward to welcoming you back in the future.... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a night in early January. This was our second visit to the hotel. Despite the rooms needing modernising the hotel represents good value for money and the rooms are clean and comfortable. On this visit our room wasn't quite up to their usual standard so we called reception. The service received from the reception... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Joegallagher, Thank you for you review of our hotel after your recent stay. I am glad that you found the hotel to be good value for money and enjoyed the use of our clean and comfortable rooms and issues were resolved promptly. Your comments regarding the bar have been noted and I will be passing this onto our Food... More 

Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for meeting in London excellent parking made very welcome by staff used room service very quick food was hot breakfast was very good value will use again when down south also close to Garlick and cheaper prices. Well worth staying at.

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Colin D, Thanks for your review of our hotel. I was happy to read that you were able to make use of our complimentary car parking services, found our staff tro be very welcoming, service was quick and food including breakfast was very good value. We look forward to welcoming you back soon. Many thanks David More 

Budapest, Hungary
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Having experienced this hotel for the past two years, I am always delighted to go there. The staff is very helpful and kind. The room it self is very clean and the bed comfort is always excellent. Shuttle bus is available in the morning and also in the evening to/from the train station, which is at 15 mins from London... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Jean Stephane R, Thank you for taking the time to leave a review of your stay with us at Hilton London Croydon. We appreciate all feedback and are happy that you you had a comfortable stay, found our staff members to be very friendly and helpful and our location was also ideal for you. We look forward to welcoming... More 

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Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Location: United Kingdom > England > Greater London > Croydon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hotel Style:
#3 Luxury Hotel in Croydon

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