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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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Hilton London Croydon
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617 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Peachland, North Carolina
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hilton for 3 days. Location is great for access to London, although if you are there with no car, it is a trek. It will take a good block walk, a bus, a train to Victoria and then a tube to where you want to go. Plan on 30-40 minutes, but very doable. The rooms were clean,... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear MTucker867, Thanks for taking the time to leave a review of your stay with us. I was glad to read that you found everything to your satisfaction from our location, rooms, lobby and bar and enjoyed our popular Larder Restaurant breakfast. Our aim at Hilton London Croydon is to ensure that our guests enjoy their stay and leave wanting... More 

Northern Ireland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Not stayed in a Hilton since !! Reading the reviews I told my wife (who is also my business partner) it's the Hilton people are over reacting. How bad can it be. Very BAD is the answer. We would not have been in the hotel room 5 mins until we had to change rooms. Our window was broken and flapping... More 

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Travelers are raving about these Croydon hotels

London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

A huge hotel close to the Airport. Badly connected to central London - Bus, Train and tube!!! Excellent breakfast - good choice of cold and hot food, everything you could want! Rooms were clean but slights dated. Bathrooms very spacious.

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Loulou M, Thanks for leaving a review of our hotel after your recent stay. I was glad that you had an excellent breakfast with everything you needed, the rooms were clean and bathroom spacious. Regarding our location, you do need a bus or taxi to the East Croydon Station which is only 10mins away and the train journey into... More 

Ystalyfera, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A good hotel with friendly, helpful staff. Stayed with friends on a football weekend for Crystal Palace game. Three of us in a room with a double bed and a pull out bed. Decent size room with en-suite. Clean amenities, etc. Bar offered food, and staff courteous, did not try breakfast or restaurant. Ordered taxis from dedicated phone in foyer... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Wayne G, Thank you for taking the time to leave a review of your recent stay with us. I am glad that you found our hotel to be good for your requirements with friendly, helpful and courteous staff. I am also glad that you found the rooms to be clean and of a good size. Thank you once again... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed at the Hilton as we were attending a wedding nearby and I must say, it was no better than staying at a budget hotel. We were not greeted very pleasantly by staff at the front desk, but they weren't rude either. There were a number of us checking in at that time so I put the lack of friendliness... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Reenstar, Thank you for reviewing your recent stay. I am sorry we missed a trick when initially greeting you and at your disappointment over biscuits. We do not put biscuits in any of our rooms although there is a full selection of tea and coffee. I think that there is possibly some confusion over Hilton Honors Membership and our... More 

Newmarket, United Kingdom
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business earlier this week. Nice hotel, front of house polite and accommodating. Room was spacious and ideal for business use too, the noise levels were low. Fitness suite was also well kept and for the price thought it was a very good deal

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Mike W, Thanks for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I am glad that you had a good deal for your stay and that everything was to your satisfaction including the spacious room, low noise levels and polite and accommodating staff. We look forward to welcoming you back... More 

Shrewsbury, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

All of the staff that we encountered were cheerful and helpful. Our room was quiet although the sirconditioning fan was very noisiy. sunday night meant dinner abailable on ly in the bar but a good selection vevertheless

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Brian N, Thank you for taking the time to leave a review of your stay. I am glad that you found our staff cheerful and helpful and a good selection from our bar menu for your dinner. Thanks once again for your custom and we hope to be of service again in the future. regards David Rowley Hotel Manager More 

Annville, Pennsylvania, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The people were friendly, the lobby and bar/restaurant were lovely but the rooms were rough. Stained carpets, older furniture and fixtures...simply worn. We were on a group trip that included breakfast. They were ill prepared for a group of our size thus running out of every single breakfast item. The next morning was was better but...Not what I expected from... More 

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Leigh H, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I am glad that you found our Bar, Restaurant and Staff members to be lovely. Regarding the buffet breakfast, I am sure you can understand that having over 300 guests in for breakfast at the same time,... More 

Salisbury, United Kingdom
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel with large comfortable rooms and bathroom. Stayed here whilst at a two day conference. I was impressed by facilities and conference suite. Close proximity to Croydon East train station. Only thing to let this place down was food which was mediocre. Would start again though.

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Niamh S, Thanks for your review of our hotel. I am glad that you were happy and impressed with our facilities and proximity of the hotel to East Croydon Station. I am sorry that you did not have a great experience with your meals and I have passed your comments to our Head chef so that lessons can be... More 

sheffield
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here over bank holiday in the king junior suite for 2 nights, lovely hotel, lovely staff would stay here again, king size bed was lovely, tube was just a 20 min walk or a short bus ride away. Nice touches included free bottles of water, jar of peanuts and jar of jelly beans.

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Mrsshuggie, Thank you for your review of our hotel after your recent stay. I am glad that you were happy with your overall stay with us and found our staff to be lovely. Our main aim is to ensure that our guests enjoy their stay and leave wanting to return. Thanks again and we look forward to welcoming you... More 

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