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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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1 room 1 guest
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Hilton London Croydon
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649 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sioux Falls, South Dakota
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

First the pros the rooms are nice size but everything else is all cons Very very tired Hotel needs a complete make over of all the rooms. The wood doors in bathrooms are mismatched, room carpets has stains on it, drapes in the rooms are falling apart Everything needs to be updated. The wall paper in rooms are peeling I... More 

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Peterborough, England, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location and parking. Rooms neat, clean, and spacious. Staff friendly, but communication with guests needs some work. I will stay again, but will be conscious of getting the names of any staff I deal with.

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Sheffield, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel is just a little tired and in need of some TLC - in the bedrooms and bathrooms in particular. Our room smelled of stale smoke and to be honest, we would have preferred to stay in a premier inn! Not a 4* hotel apart from the prices charged in the bar. However, the reception staff were really nice... More 

Review collected in partnership with Hilton Hotels & Resorts

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Kate H, Thank you for taking the time to leave a review of your stay with us at Hilton London Croydon. I am glad that you found our staff members to be nice and helpful. Your comments regarding the rooms and bathrooms have been noted. We do have a number of projects underway to continually improve the condition of... More 

Beverley, United Kingdom
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel was soulless and needs a full make over, the location is very good but excess noise very early in the morning was also an issue. The hotel staff are aware of the need for a make over but are happily still taking top dollar from customers

Review collected in partnership with Hilton Hotels & Resorts

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Derek P, Thanks for taking the time to leave a review of your stay with us. I am glad that our location was ideal for you. Your comments regarding a makeover has been noted. We do have a few projects in place which are on-going to improve the condition of our building. Thanks again for your review. Regards David... More 

Travelers are raving about these Croydon hotels

Orpington, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I booked afternoon tea for 10 of us for my cousins birthday. Right from the start they were very professional and could answer any questions I had. I also asked to changed some of the sandwiches as some guests did not eat ham and this was no trouble at all. When we arrived the scones were just finishing in the... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Melissa A, Thank you for leaving a review of your Afternoon Tea experience at our Larder Restaurant. I was glad to read that our team members were very accommodating, you felt you received very good service and that the food was lovely. Thanks once again for your feedback and we look forward to welcoming you back soon. Kind regards... More 

bristol
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights at this hilton and can not speak highly enough of the place. The rooms were clean, spacious and very comfortable. The bed was perfect, had a great nights sleep. We have stayed here before and can't fault it. The breakfast is first class, nothing more you could ask for, amazing choice. The staff are always... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear EmilycBristol, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found everything to your satisfaction from cleanliness, comfort, complimentary parking, amazing choice at breakfast and very helpful, friendly and polite members of staff. We look forward to welcoming you back soon.... More 

UK
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for a wedding reception. It's the first time I've stayed in a Hilton and have to say that this one doesn't live up to its brand image! My friend who I was staying with has stayed in other Hiltons and said this one is way below their standards. The beds were lumpy/creaky and the decor was looking pretty... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear HungryJenny, Thank you for leaving a review of your stay with us. I am sorry that you felt our hotel did not live up to its brand image. Your comments regarding the condition of the hotel issues mentioned in your review have been noted. We do have a few projects in place to continually improve the condition of our... More 

Manchester
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

The reception staff were quick, friendly and very efficient, a credit to the hotel. Our room was spacious and above all very clean, the king size bed was as comfortable as it looked. The bathroom had all the facilities needed, I would have liked the shower to have had more power, (what has happen to hotel showers?) The breakfast was... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear SandDManchester, Thank you for leaving a review of your stay. I am glad that you had a good overnight stay whilst with us and enjoyed the use of the facilities and found staff to be very efficient. Our aim is to ensure our guests enjoy their stay and leave wanting to return. We look forward to welcoming you back... More 

Gloucestershire, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a weekend in London, and travelled to the train station to get on the tube. Just a 5 minute journey. Staff where good and room was good. Car park was free and safe, but I feel for the 'Hilton' name it didn't quite live up to my high expectation. Don't be put off though, still a decent place to... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Dan G, Thank you for leaving a review of your recent stay with us at Hilton London Croydon. I am glad that our location was convenient for your trip into London. I am also glad you were able to utilise our complimentary car parking facilities and found our rooms and staff to be good. I am happy that you... More 

Wrexham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton, Croydon has friendly, welcoming staff. The free car parking facilities are an added bonus in this area. There was a fabulous fresh flower arrangement in the foyer. You could have a great choice of breakfast items. The Larder Restaurant has a pleasant atmosphere.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Elizabeth L, Thanks for your review of our hotel after your recent stay. I am glad that everything was to your satisfaction and you enjoyed a great choice at breakfast and found the Larder Restaurant to have a pleasant atmosphere. We look forward to being of service to you again in the near future. Many thanks David Rowley Hotel... More 

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