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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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Hilton London Croydon
Hilton London Croydon
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582 reviews from our community

Traveler rating
    130
    206
    115
    83
    48
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138
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago NEW

Not a great stay, i could not get in the first room i was allocated, so i had to go back to reception and get another room. Went out for a meal so I cannot comment on the food. When i came back to my room there was no remote for the tv. I unfortunately could not block out the... More 

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Karen R, Thanks so much for leaving a review of your recent stay with us. I am sorry that you could not get into your first allocated room and that the TV remote control was missing from your room. I do also apologise for the disturbance by other guests from the neighbouring room. Regarding our rooms, though not recently... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I had to cut my two days stay short and during my check-out, after one day stay, I was told that I'll be charged for the two days. On querying this I was told that this is the hotel booking policy. I wasn't aware of this policy during my on-line booking and I also remarked d that during check-in, since... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I chose this hotel based on the hotel brand over other options. I was satisfied with my stay generally. I used the hotel for an event and it was a pleasure to stay in the same hotel afterwards to get some rest before my next engagements.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Chantel B, Thank you for taking the time to leave us a review of your stay. I was glad to read that you were generally satisfied with your stay and that your event went well. We look forward to welcoming you back again in the near future. Thanks David More 

Frome, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week Overall average- stay at 2-3 hotels every week

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear JPLBRT2014, Thank you for taking the time to leave a review of your stay at Hilton London Croydon. I am sorry that you felt overall that the service was average and that some staff's attitude was not good. I have discussed your comments with all team members to ensure our customer service is up to the acceptable standard from... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was not the best Hilton I have ever stayed in, but it was very certainly great value, and a comfortable night - that is what sums up my stay at the Hilton Croydon. Yes, the location isn't great; the rooms could do with an update, but the service was very good. I had a HHonors (Hilton's loyalty program) Deluxe... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Dom9610, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found us to be great value for money and that you enjoyed a comfortable night. You also found the room to your liking, clean with a comfortable bed and very good... More 

Leicester, United Kingdom
Top Contributor
58 reviews 58 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated about 2 miles away from the centre of Croydon it was handy for me. The room was clan and warm, no view to speak of but that did not really matter. The staff all were good, polite and efficient. Breakfast was good with plenty of choices to suit all tastes. Only downside was the poor TV picture.

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear John T, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found our location to your satisfaction, clean and warm room, great breakfast with plenty of choices and staff who were very polite and efficient. I am sorry that you experienced... More 

United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

great value hotel, naff location but otherwise a very useful place to stay for visiting family in london. Had a deluxe room with king bed, worth paying the extra for. Surprisingly quiet given its location on major road.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Sue B, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I am glad that you were happy with your deluxe room and were not disturbed by the major road. Our aim is to ensure that our guests enjoy their stay and leave wanting to return. We look... More 

Croydon, Surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This Hilton hotel does not live up to the normal quality of the Hilton chain of hotels. Although not busy, the service in the bar was extremely slow and the Restaurant was dirty. Our card key locked and it took us over 25 mins to be seen at Reception and then no apology for the wait!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Dullaways, Thank you for taking the time to leave a review of your recent stay with us. I was sorry to read that your experience on this occassion was not as it should have been. I do apologise for the slow service at the bar, issue with the key card and service at the reception, I can assure you... More 

Skipton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Very nice hotel in a good location along with plenty of Free - carpark space . All staff were very helpful and friendly. I would recommend using this hotel for both business and leisure purposes ... Mnay Thanks

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Tony E, Thank you for taking the time to leave a review of your recrnt stay with us at Hilton London Croydon. I was pleased to read that you found our staff very helpful and friendly and would recommend our Hotel. I am glad that you were able to make use of our complimentary car parking services. Thanks again... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

I stayed for two days whilst I was on a business course in Croydon. I'd Booked via Hilton.com in their flash sale, and got a good rate for their 'half board' rate, which was about £20 more expensive than the room only rate. I chose it for ease to not have to worry about food in the evening. Unfortunately it... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Jonstug, Thank you for taking the time to leave a review of you recent visit to Hilton London Croydon. I am sorry for the issue regarding your booking not including an evening meal and for any delays that you had to endure whilst waiting for our Guest Services Assistant to contact our Central Reservation who had made your booking.... More 

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