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Hilton London Croydon

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101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Hilton London Croydon
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635 Reviews from our TripAdvisor Community

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Traveler rating
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    219
    127
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Purley, England, United Kingdom
Level Contributor
167 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hiltons have changed from being what used to be the most prestigious of hotels to being downgraded in some countries to an equivalent of Crowne Plaza or sometimes even the birmingham one metropole near the Exhibition center are downright average. This one is great for the prices paid as long as you did some hunting on trivago. THe breakfast buffet... More 

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Surrey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night 24/07/2015. I arrived all wet and miserable thanks to the bad rain that day and staff were so friendly. Check in was super quick. Ordered Room Service, just a bottle of wine after a long wet day and it arrived quick with a super friendly service. Room i found large enough for one night and... More 

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear 91Kay, Thanks you for taking the time to leave a review of your recent stay at our hotel. I was happy to read that you received great service at check in, your room service order arrived on time and you also found our team members to be helpful and friendly. Our aim at Hilton London Croydon is to have... More 

Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Located a block from the bus station, and then a ride on the Lightrail to Victoria Station, you must allow for time to get into Central London. I was the leader of a student group from the U.S. when I became ill. The staff urged me to go to the local hospital (A&E) and provided me with a taxi there... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear JudyAlabama, Thanks for leaving a review of your stay with us at Hilton London Croydon. I am glad that when you fell ill, you were well taken care of. Our aim at Hilton London Croydon is to have our guests enjoy their stay and leave wanting to return. I am sorry you took ill whilst holidaying with us and... More 

Lowestoft, Suffolk
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We booked and pre paid online a few months ago for 2 nights bed and breakfast, for 2 adults and 1 child. Upon arrival at the hotel we were pleasantly surprised by the large parking area, plenty of spaces outside and in the underground parking area, even when returning to the hotel late at night. We were able to check-in... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear TinaSprout, Many thanks for reviewing the hotel. I am very sorry we fell below your expectations. I was sorry to read of the issues you experience at breakfast and with your room. The room issue in particular is an unusual one and something we are following up to ensure this does not happen again. I was pleased that the... More 

Travelers are raving about these Croydon hotels

Spring, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

No complaints with the personell or service at this Hilton. The main complaint is with the condition of the hotel throughout. Heavily stained carpets; battered woodwork; peeling, stained wallpaper in the hallways. Looks more like a dormatory than a Hilton Hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Blake R.C, Thank you for leaving a review of our Hotel after your recent stay. I am glad that you receive great service from the staff members. Your comments regarding the condition has been noted. We have a number of projects underway to continually improve the condition of all areas of the building. Thanks once again for leaving your... More 

Penryn, United Kingdom
2 of 5 stars Reviewed 1 week ago

I visited this hotel during my first proper weekend away on the 24th of July, I had high hopes as I heard that the Hilton chain were renowned for their prestigious service. I arrived at around 6 pm and was amazed by the look of the hotel, I entered and was greeted by a lovely receptionist who explained everything brilliantly,... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Natj101, Thank you for your feedback regarding your recent stay at our Hotel. I do apologize for the issues that you experienced as this is not the norm at our Hotel. I can assure you that we do not discriminate on age, or on any grounds for that matter. I have discussed the issues mentioned in your feedback with... More 

1 review
2 of 5 stars Reviewed 1 week ago

First of all i would like to say that this hotel is really FAR from anything like shops , cafe's , restaurants or even local off licence shop where you can get at least cigarets for example! So as train station - far! The hotel looked nice when we first entered , it was a bit busy. The receptionist was... More 

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David R, General Manager at Hilton London Croydon, responded to this review

Dear Teodora V, Thank you for leaving a review of our Hotel after your stay. I am sorry for the issues you experienced regarding housekeeping issues, these have been discussed with the Head of department and retraining schedule for the team members. Regarding the issue about smoking, our hotel has been a none smoking hotel for a number of years... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Entrance, reception and communal areas are presented to a high standard. Hotel receptionist a little curt with us. We weren't given any details about breakfast or the facilities on offer but after a long journey, we were too tired to question. However, when we made our way into the lift to find our room, it all went downhill from there.... More 

Was this review helpful? Yes 2
David R, General Manager at Hilton London Croydon, responded to this review

Dear Andrea H, Thank you for leaving a review of your stay with us at Hilton London Croydon. I am sorry that you felt that our Hotel compared to an awful book. Though not recently refurbished, we ensure our rooms are ultra clean and we do have a few projects underway to continuously improve the condition of our building. All... More 

Suffolk
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good points - Every single member of staff we met were friendly, helpful and polite. We were overcharged on our meal and this was sorted quickly and efficiently. The restaurant was nicely decorated. Good car parking. Not so good points - our room was very tired, that needed redecorating. There was a worn out shower curtain over the bath( who... More 

Was this review helpful? Yes 1
David R, General Manager at Hilton London Croydon, responded to this review

Dear Mac6dog, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I was glad to read that you found our team members very friendly, helpful and polite. I am also happy that the issue with the overcharging for your meal was resolved quickly and efficiently. Your comments regarding the... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a Hilton name, I wasn't very impressed. If I can find a hotel with a comfy bed and good pillows then I'm happy, unfortunately not in this hotel. The pillows were fine but the bed was like sleeping on a rock face! I spent the night twisting and turning from painful shoulder to painful shoulder! For those who like... More 

Was this review helpful? Yes
David R, General Manager at Hilton London Croydon, responded to this review

Dear Natalie B, Thank you for taking the time to leave a review of your recent stay with us at Hilton London Croydon. I am glad that you found the room and gym to be good and the food including breakfast to be fine. I am sorry that you were not impressed with your stay because you had an uncomfortable... More 

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