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All 20 Croydon hotels

Hilton Croydon

4.0 of 5 Hotel   |   101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Ranked #10 of 20 Hotels in Croydon
A recent review
4 of 5 stars reviewed 4 days ago
Glyn030382 Glasgow, United Kingdom
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494 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Croydon, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

The room and bathroom are outdated and both need a refurbish. The service at check-in/check-out and in the restaurant is bad and doesn't meet the expectations of a Hilton. I wouldn't recommend this hotel to others.

Review collected in partnership with Hilton Hotels & Resorts

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Glasgow, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited this hotel as my wife stays here when working in London. The hotel has a nice open lobby area for guests to sit and the reception staff are welcoming. The hotel rooms are comfortable, but starting to show signs of age. Don't let this put you off. The hotel is only a short taxi ride away from East... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Clean, secluded hotel and accessible from the train station. High professional customer service and value for money place to stay. Excellent food and gym facilities. Very good for the family and/or group holidays.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Samson A, Thanks for your review of our Hotel after your recent stay. I was glad to read that everything was to your satisfaction, including our location, high professional customer service, value for money, excellent food and gym facilities and generally a good stay for families. We look forward to welcoming you back to Hilton Croydon soon. regards David More

Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Special thanks to a young black lady from Uganda by the name Jayne for the excellent and proffessional service, smile, attention and care. For the 3 nights we dinned , she always asked how our day had been, the comfort of our stay and rooms. And even took the initiative to extend her appreciations and gratitude on behalf of the... More

Was this review helpful? Yes 1
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Jules B, Thank you for taking the time to leave a review of our Hotel. I am glad that one of our team members, Jayne from F&B was able to attend to your every need. Our main aim at Hilton Croydon is to ensure our guests are cared for, valued and respected so that they enjoy their stay with... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here awhile ago but I am just now getting to the review... We stayed for a week and for the price it was ok.... We took the bus to the train station every day and then the train to London.. Once we got it down it was pretty simple. We just got an oyster card. It was prob... More

Was this review helpful? Yes 1
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear MelissamE1202XN, Thank you for returning to leave a review of our Hotel. I was glad to read that our location was ideal for all your needs, that you felt safe here with us and Hilton Croydon was good value for money. We look forward to welcoming you back again. regards David. More

u.k.
Top Contributor
105 reviews 105 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel in Croydon is in need of an upgrade as the lobby and bar / restaurant area are fine but the rooms need an urgent makeover as they are a step back in time to the 1970's. I see that the manager always replies to these reviews and says plans to renovate are in the pipeline , this is... More

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Bn26, Thank you for taking the time to leave a review of our Hotel. Our Hotel, though not newly refurbished is kept ultra clean. And you are right, we do have a few projects in place to continiously improve the condition of our building. I am sure you are aware that these projects do take time. Thanks once again... More

Stoke-on-Trent, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Managed to get a discounted deal by booking early, £80 for two nights, but I honestly feel short changed at that. Having stayed at other Hilton , I knew what to expect, but the Hilton Croydon, I feel lets itself down.... Parking was excellent, and free, check in was painless, and the staff attentive , polite and efficient. Stayed on... More

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Empi5, Thank you for taking the time to leave a review of your stay with us. I was sorry to read that you would not be returning to our hotel because the hotel looks tired and the room attendant woke you up early. I do apologise on behalf of the room attendant and retraining has been planned to update... More

Munich, Germany
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights here, good service friendly people and a great breakfast. The location is not ideal if do not have a car and if you are going to spend a lot of time in central London. To reach this place you would most probably take the national rail from London Bridge stn, get down at East Croydon... More

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Bvmawi, Thank you for taking the time to leave a review of our Hotel after your recent stay. I was glad to read that you found our staff very friendly and breakfast in the Larder Restaurant great. As for our location, it may not be ideal for all but we do have very good transport links to main train... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly reception staff, helpful who assisted with changing our initial room as the windoworld's would not close properly and could hear the traffic outside. While we went down for dinner, our room was changed and prepared with a nice little surprise as this was part of our anniversary weekend and the staff had laid out rose petals in the... More

Was this review helpful? Yes 1
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear GeoSA, Thanks for your review of our Hotel. I am glad that you found our staff very helpful and friendly. I am also happy that you enjoyed the small surprise arranged for your anniversary celebrations and enjoyed an excellent dinner in our Larder Restaurant. I am sorry that you felt let down by our breakfast, all Hiltons offer the... More

Oxfordshire, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful customer service, pleasant atmosphere, brilliant breakfast. Very clean rooms and very comfortable indeed. The duty manager Daniel and Tapia at reception were absolutely fantastic. Will be returning for another stay in the future. Thank you all.

Was this review helpful? Yes 2
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Joan l, Thank you for taking the time to leave a review of your stay. I am happy that you found everything to your satisfaction and enjoyed a comfortable and excellent stay. We look forward to being of service to you in the future. regards David More

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Additional Information about Hilton Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Location: United Kingdom > England > Surrey > Croydon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Croydon 4*
Number of rooms: 168
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton

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