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All 20 Croydon hotels

Hilton Croydon

4.0 of 5 Hotel   |   101 Waddon Way | Purley Way, Croydon CR9 4HH, England
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Ranked #10 of 20 Hotels in Croydon
A recent review
5 of 5 stars reviewed 2 days ago
sharonelmes1982 Plymouth, United Kingdom
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477 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Plymouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we stayed here for 3 night when we booked a package break with chessington theme park, we loved everything about this hotel, we were greated at reception and quickly checked in hassle free, the room was lovely and big with tea and coffee facilities and complimentry bottled water. we didnt eat our evening meals at the hotel, it was a... More

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Leicestershire, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

A hotel in need of some upgrades, redecoration and TLC. Not all bad though, so don't right it off. Good - Well located, well priced and very good staff. Not so good - my room was definitely "tired". New bed base needed, redecoration needed, windows upgraded to keep the noise out and some TLC in the bathroom. Don't rule it... More

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New York, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

The hotel needs a total renovation. Rooms are worn and bathroom facilities are poor and cramped. The HVAC does not work well. Internet service constantly needs to be reset. The fitness center is located in a back corner of the hotel and very small.

Review collected in partnership with Hilton Hotels & Resorts

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Charles R, Thank you for taking the time to leave a review of your recent stay with us. Your comments have been noted regardiong the condition. We do have a number of projects in place to continually improve the condition of the building and as you may be aware, these projects do take time. Thanks once again for your... More

Glasgow, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

The decor in the bedroom and corridors was very poor also the room had broken furniture and very unwelcoming. This is not what i expected from a Hilton hotel. The postive that the staff were very helpful and breakfast had a good offering.

Review collected in partnership with Hilton Hotels & Resorts

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Suzzane H, Thank you for taking the time to leave a review of your recent stay with us. I was glad to read that you found our staff to be very helpful and enjoyed our lovely buffet breakfast. I have noted your comments regarding the condition of our rooms. Though not recently refurbished, we keep our rooms ultra clean.... More

Liverpool, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 1 night to visit our daughter and this is a lovely hotel but we found the beds too firm for us so didn't get much sleep. We had a problem with our shower which I reported at check out and were offered a free breakfast by way of an apology but we were unable to take up the... More

Review collected in partnership with Hilton Hotels & Resorts

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear griffle1987, Thank you for leaving your review regarding your stay at Hilton London Croydon. I do apologize that you found the bed too firm for your comfort and had an issue with the shower. As already stated in an email to you, these issues are being investigated/resolved by our maintenance department. Thanks once again for making us aware of... More

Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here after being at a wedding, the main wedding group were staying we had decided on 100 with a brunch with the wedding party the next day and late check out at 12. Wen my bf checked in I was at the wedding he had said it smelt but seemed ok, by time we got to room latter... More

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Mickki85, Thank you for leaving a review of your stay with us. I am sorry that you felt the stay was a disaster. Although not newly refurbished, our rooms are kept ultra clean for all our guests. Regarding your request for brunch, the Food and Beverage Assistant Manager did call up the organiser on three occasions to find out... More

Long Melford, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Provide a room nearer to lifts it could be seen I was using a crutch when we booked in. The air-conditioning was non existent and room far too warm. The noise from the road was continuous throughout the night made worse by the fact we could not close the window without the room being very, very warm. The internet could... More

Review collected in partnership with Hilton Hotels & Resorts

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DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Robin H, Thank you for taking the time to leave a review of our hotel regarding your stay with us. I am sorry that you have had no response from our Front Desk Manager who had promised to call you, I can only apologise on his behalf. I am also sorry that you experienced some issues which were not... More

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I was a guest at the Hilton Croydon as a part of a continuous flowing group of newly recruited Employees to a leading telecommunications company and stayed for nearly 5 weeks. Upon arrival the first night of my stay, the hotel entrance and lobby was clean, spacious and it was clear where everything was. Being there on 5 different weeks... More

Was this review helpful? Yes 10
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear nashdm2, Thanks for reviewing the Hotel. I was sorry to read that your recent long stay with us did not meet expectation. I also regret we were not aware of your concerns during the stay and able to make things right for you. There is certainly no excuse for maintenance concerns not being picked up before check-in and have... More

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really pleasing reception area and friendly staff. Work commitments meant that I didn't use the bar or eating area other than a look around. All looked good though. Room was clean and functional but view over service type area was not so good. It had air con but it was noisy. No free Wi-Fi which is a bit rubbish in... More

Was this review helpful? Yes 1
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Steveandfamily23, Thank you for taking the time to leave a review of your stay with us. I was glad to read that you found our hotel to be clean and pleasing and the sataff very friendly. I am sorry that you found the airconditioning noisy. As for WiFi, we do offer this free in the public areas and in... More

Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed had 2 rooms interlocking as we had 3 kids in 1 room and myself and husband in other room. We stayed here as we where visting thrope park and London. Rooms where big, beds lovely, staff great food great, would stay again.

Was this review helpful? Yes
DRHotelManager, General Manager at Hilton Croydon, responded to this review

Dear Karen77, Thank you for taking the time to leave a review of our hotel after your recent stay. I was glad to read that everything was to your satisfaction and that you will be visiting us again in the future. Our aim at Hilton London Croydon is to have our guests enjoy their stay and leave wanting to return.... More

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Additional Information about Hilton Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Location: United Kingdom > England > Surrey > Croydon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Croydon 4*
Number of rooms: 168
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton

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