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All 20 Croydon hotels

Hallmark Hotel Croydon

4.0 of 5 Hotel   |   Purley Way, Croydon CR9 4LT, England
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Hallmark Hotel Croydon
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Ranked #11 of 20 hotels in Croydon
A recent review
3 of 5 stars reviewed 2 weeks ago
gary s Kingston-upon-Hull, United Kingdom
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206 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The check-in and arrivals process was painfully slow, and the large business group that I arrived with seemed to be an inconvenience to the staff. My room was located on the first floor, seemingly above the reception/function room area. A desk fan had been provided, but it simply would never be enough to combat the kind of temperatures I only... More

Was this review helpful? Yes 3
Lincoln, United Kingdom
16 reviews 16 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Currently listening to the bass pounding through to the fifth floor from the over 30s night on the ground floor while being serenade by empty bottles being emptied in the skip outside (11:30pm). Rooms dated but clean. Checking in painfully slow and inefficient. If you want a good nights sleep go elsewhere.

Was this review helpful? Yes 2
Kingston-upon-Hull, United Kingdom
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

noisy hotel due to three weddings going on at the same time.average room .good reception and dining area .a bit pricy as you can expect in that area.nice pub next doorand also across road next to prem inn. lovely carvery.the wi fi was good.staff very pleasant.would stay again.

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

We have used this Hotel a number of times over the last couple of years when visiting the area to see our Grand Children. So we had no hesitation when booking for last Friday and Saturday night. After breakfast on Saturday morning we left to pick the Grand Children up and take them to Brighton for the day. When we... More

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Sydney, Australia
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Being a frequent guest at this hotel we were disappointed by the state of our room. We upgraded to a suite but there was no safe, no plug in sink and sink was blocked. Ironing board cover totally shredded. Windows were very difficult to close. Safe and ironing board issues were fixed but sink issue never resolved. Health issue Lift... More

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Birmingham, United Kingdom
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for two nights as we were working at my daughter's house. We just needed somewhere relatively inexpensive to sleep. We asked for a high floor, quiet room which we got but the traffic noise was something of a problem. The only difficulty we experienced was the fact that the lift was not working and we were on the... More

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights in July in a suite, the first room we were given did not have the facilities stated on the hotel website so we were moved to the correct room the following morning. Rooms were spacious and clean but were very noisy due to traffic and parties at the hotel even shutting the windows made no... More

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Leicestershire, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there for my friends wedding as did bride and groom. The room we ordered with a cot did not contain one..the fridge didnt work (for babies bottles) so I went to phone reception and guess what the phone didnt work and im on the third floor. .. it was filthy dirty in tge bathroom and one towel between three... More

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Blackburn, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel with my husband and other family members and I have not stayed at a more disappointing hotel. We arrived to be given a room on the first floor that was absolutely boiling. The blinds in the room were broken and could not be raised. We also found a large white stain on the bed sheets... More

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Danielle T, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you for your recent review, I was very disappointed to hear about your poor experience. Unfortunately we did have a problem with the lift but was fixed as soon as possible. Not all standard rooms have air conditioning but it is possible to upgrade to be guaranteed this facility. Again my sincere apologies for the discomfort caused during your... More

Staffordshire, United Kingdom
1 review
3 of 5 stars Reviewed 5 weeks ago

I checked in later evening (10.30pm) took me over 10mins to get checked in, then to be told I was on the 4th floor and the lift was out of order... No offer of help with case or bags. Rooms are pleasant enough, compact but well laid out and furnished nicely. I had no toilet rolls my room, so called... More

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Danielle T, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you for your feedback regarding your recent stay I am very sorry to hear about the service issues that you had during your stay with us, these have since been addressed with housekeeping and front office department. Unfortunately we did have a problem with our lift which has thankfully been repaired. Our deluxe and executive rooms do have air... More

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Additional Information about Hallmark Hotel Croydon

Address: Purley Way, Croydon CR9 4LT, England
Location: United Kingdom > England > Surrey > Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Croydon 4*
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Also Known As:
Aerodrome Classic Hotel Croydon
Classic Hotel Croydon
Croydon Classic Hotel

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Bathroom (12)
Room/suite (9)
Dining (2)
Hotel & grounds (1)
Other (9)

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Hotel & grounds (5)
Room/suite (2)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Croydon
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Official Description (provided by the hotel)
The Transformation Continues - The £2 million refurbishment at Hallmark Croydon, formerly the Aerodrome, is gathering pace. Originally built in 1928 to serve the airport, it has a well loved heritage in Surrey. Alongside the 50 newly designed bedrooms, the stunning lobby, stylish lounge bar and Brasserie are beginning to take shape with completion due at the end of October. Need a meeting venue? For those organising meetings and events, Hallmark Hotel in Croydon offers a range of rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Unwind: Relax in one of 110 bedrooms or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the Brasserie. Whatever your taste, we're sure to offer something for everyone. When the workday is done, why not unwind in either Greens Health & Fitness Club or LA Fitness with an energetic workout, exercise class or a quick dip in the pool – both less than 10 minutes walk from the hotel! Residents benefit from FREE access to both Health Clubs. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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