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Hallmark Hotel Croydon

Purley Way, Croydon CR9 4LT, England
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Hallmark Hotel Croydon
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Hallmark Hotel Croydon
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299 Reviews from our TripAdvisor Community

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Traveler rating
    54
    84
    74
    55
    32
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Any
English first
  • All months
    (299)
  • Mar-May only
    (75)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (54)
All months
KY
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I decided to take a chance on this hotel after reading some up and down reviews. I guess I lucked out because we got the new remodeled rooms on the 6th floor that were very spacious and comfortable. Big comfortable bed, BIG American size tub to soak in after walking 8 miles through London, great climate control, no real issues.... More 

Was this review helpful? Yes 1
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Dear Guest Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon Really sorry to hear your experience regarding WIFI. I passed you comments to IT department to rectify issue. We are glad that you enjoyed all aspects of your stay and hope to see you again... More 

Nottingham, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 10 days for work, hotel has 24 hour Reception which is handy if working late/ early. Room was small but adequate and quiet (mainly due to room being at back of hotel away from main road). Room had wifi which was essential to my work. Had a fee food outlets nearby but a short 15 min bus ride... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Dear Guest Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. Warm Regards Danielle Murrihy Hallmark Hotel Croydon General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Currently in the middle of a refurbishment. We was put in the old part of the hotel no air conditioning in the room, and when went up to our room the bedding was not clean, and had horrible mark, we request new sheet no apology from staff the carpet was unhoovered. There was cigarette packaged under the bed when we... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hallmark Hotel Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hallmark, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travelers are raving about these Croydon hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had our wedding and reception here at the beginning of May. All the staff were brilliant, very well organised and everything ran smoothly without a hitch. Thank you to everyone at the Hallmark, we had the most amazing wedding day.

Was this review helpful? Yes
Front Office M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. Warm Regards Danielle Murrihy Hallmark Hotel Croydon General Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Plenty of free parking,very pleasant and helpful staff,evening meal was tasty and did not have to wait long before it was served up.the room was clean and a cosy bed,plenty of hot water for showers. One not so good point my room overlooked the noisy Aircon units which run all night long,wasn't a problem for me as I slept like... More 

Was this review helpful? Yes
Front Office M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. I have past you comments regarding noise to our maintenance department Warm Regards Danielle Murrihy Hallmark Hotel Croydon... More 

Littlehampton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed there for boyfriend's birthday, rooms was beautiful and very clean. Staff were helpful. We have had a meal on Saturday night and it was delicious. Looks like its very popular place for weddings as there were one on the day, that didn't bother us. Will definitely come back again.

Was this review helpful? Yes
Front Office M, Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write a review. It was fantastic to read that you had such a positive experience during your stay. Thank you for taking the time to write and share all the highlights, they will be shared with the teams. Hope you and your partner enjoyed our hospitality. We look forward to warmly... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

stayed here for a wedding at the weekend, rooms was beautiful and very clean. Staff were very help. Didn't have breakfast but it looked nice. Food for the wedding was very tasty. Would recommend this hotel and will return.

Was this review helpful? Yes
Front Office M, Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write a review. It was fantastic to read that you had such a positive experience during your stay. Thank you for taking the time to write and share all the highlights, they will be shared with the teams. We look forward to warmly welcoming you and your family on your next... More 

Southport, United Kingdom
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time staying at this hotel. Great location with the most helpful of staff. The rooms are great and do the job well. It was warm when I stayed and the air con worked well. Breakfast was good (need to have HP brown sauce and not the cheap stuff, as it ruins a breakfast). I left my car there the... More 

Was this review helpful? Yes
Front Office M, Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write a review. It was fantastic to read that you had such a positive experience during your stay. Thank you for taking the time to write and share all the highlights, they will be shared with the teams. Warm regards Oleh Zymnyy Hallmark Hotel Croydon Operations Manager More 

Bilston, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Currently staying here for two nights as part of a stop over due to work. Check in was smooth and efficient with a lovely young lady who was very chatty and pleasent. The room itself has full air conditioning and is a joy in this hot weather. Bathroom needs a bit of a good clean but it still acceptable, lack... More 

Was this review helpful? Yes
Front Office M, Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write a review. It was fantastic to read that you had such a positive experience during your stay. Thank you for taking the time to write and share all the highlights, they will be shared with the teams. We look forward to warmly welcoming you and your family back next week... More 

CROUDON, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed for a week ! situated between a major cross roads and industrial estate on the edge of Croydon says most of it. The Hotel itself is ok, decor is nice and staff were really friendly and helpful. The bedroom room was compact but nice, bathroom was ok and the meeting rooms were ok for what we needed. The bad... More 

Was this review helpful? Yes
Front Office M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hallmark Hotel Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hallmark, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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