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Hallmark Hotel Croydon

4.0 of 5
Purley Way, Croydon CR9 4LT, England
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Hallmark Hotel Croydon
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Hallmark Hotel Croydon
Hallmark Hotel Croydon
Hallmark Hotel Croydon
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266 reviews from our community

Traveler rating
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    72
    64
    51
    30
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33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Farnborough, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

room was fine though in need of decoration, meant to be a 4 star hotel but did not get 4 star customer service. not told where to find my room and just pointed to the stairs which led to wrong side of hotel, lift out of order and on departure not bid thanks or farewell. wont be staying again, have... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Not a good check in experience... Wouldn't accept picture from email on my phone with booking reference number... Had to hack into my husbands email for the original email to be forwarded to reception. Booked a double room for myself and daughter ended up with a room that even to my daughters standards was unclean and smelt. Other people's private... More 

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London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First impressions were disappointing with our welcome at reception. The young lady didn't have much knowledge of the hotel, or bar prices at all, & preferred to give us a leaflet, rather than actually talk to us. I noticed she was a trainee from her badge, so maybe l'm being a little unfair, or maybe she should have been supervised?... More 

Was this review helpful? Yes 1
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to write a review on the hotel. I am sorry with the level of service that you experienced. I have passed on your feedback to the relevant departments, so this can be rectified. I am glad that you found our rooms to be very good and of a good standard. I hope to welcome... More 

surrey
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

On entering the hotel hopes were high, lovely relaxing reception and promising atmosphere. Booked for lunch and the bar filled with a wedding party. We were kept waiting for around 30mins for ordering. Staff few and far between. Ordered cheese nachos, plate full of dorito's with cottage cream on top (should have been melted cheese?) with a blob of salsa... More 

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Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to write a review. I would firstly like to apologise about what you experienced when you attended the hotel. As a hotel we hold a number of different parties, weddings and events catering for all tastes and occasions. On the 30th March we are launching a new menu in the hotel which we are... More 

stoke on trent
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We hired the hurricane suite on the 15th march 2015 for my mother in laws 60th birthday.we were treated fantastically by the deputy manager Vanessa and her team throughout the whole day they were so helpful and polite,nothing was too much trouble they are a credit to the hotel.the room was lovely and private for her special day.the food was... More 

Was this review helpful? Yes 2
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to write a review. I am glad that you had a wonderful day and that you enjoyed the food and service.I have passed on all the comments to the team. We hope to welcome you back to the hotel in the future. With all good wishes Dan Operations Manager More 

South-East England
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 13, 2015

We decided to have afternoon tea at this hotel because it was the nearest venue where we could use a voucher we had been given as a present. Finding the hotel car-park proved difficult. The hotel is situated on the very busy A23 and it was hard to find the entrance on this busy dual-carriageway. To our surprise, as I... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2015

Showers dirty pubic hair on the bathroom floors dirty sheets with someone else's hair showers are a joke no hot water. Not a 4 star hotel more like a 2 star. Lucky my company pays for this place as i would spend a penny. Food and drink massively over priced. 7.50 for a glass of house red. Rooms smell mould... More 

Was this review helpful? Yes 1
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for writing a review. I am sorry that you did not enjoy your stay. I have passed on your feedback to the relevant departments and hope to get these issues rectified before your next stay. I look forward to welcoming you back in the future. Dan More 

Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 5, 2015

Stayed here for 2 nights as was attending a wedding 10 minutes away. Arrived and was welcomed by a wedding reception taking place at the hotel! Was kept awake until 3am with noise and people running up and down the corridors. Room itself was lovely, clean and well equipped, however it was way too hot. Even with a fan in... More 

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Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to write a review. I am sorry that you found your stay to hot and noisy. We are currently undergoing a number of maintenance projects in the hotel to rectify the problems you encountered. I hope to welcome you back in the future. Dan Operations manager More 

1 review
3 of 5 stars Reviewed March 3, 2015

stayed for the first time last week for 4 days and had a pleasant stay roon was on the small side but clean and well appointed.Had to be back this way again for work so asked to be booked back in here Unfortunately i wish i hadnt the radiator didnt work and i informed reception 8 hours later it was... More 

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Contributor
17 reviews 17 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 1, 2015

A nice hotel let down by some silly things. The bed was fantastic and the basic styling and furniture good. The worst aspect was no hot water for a shower at 11pm and again at 930 am. Lukewarm. When my partner mentioned this at checkout it was obviously not uncommon. The only other minus was the cleanliness of the room... More 

Was this review helpful? Yes
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for writing your review. I am glad that you enjoyed certain aspects of your stay. I have passed your feedback on to the relevant departments and hope to get this rectified so on your next stay you will not encounter any of these problems again. With all good wishes. Dan Operations Manager. More 

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