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Hallmark Hotel Croydon

4.0 of 5 Purley Way, Croydon CR9 4LT, England
Best prices for: 1 room 1 guest
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Hallmark Hotel Croydon
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Hallmark Hotel Croydon
Hallmark Hotel Croydon
Hallmark Hotel Croydon
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251 reviews from our community

Traveler rating
    47
    69
    61
    44
    30
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31
53
14
93
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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1 review
1 of 5 stars Reviewed yesterday NEW

The appearance of the building and entrance at the reception/bar was quite grand, and well kempt. As I arrived I approached reception to check-in, which was fairly swift, the layout of the stair levels and rooms was similar to a rollercoaster or maze, the directions given were nowhere near the lift on that particular floor which was needed. My room,... More 

Was this review helpful? Yes
Exeter, United Kingdom
Top Contributor
74 reviews 74 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Booked three nights well in advance. When we arrived at 6.30pm (complete with written confirmation of booking) they couldn't find our booking. We were told that Reservations was only open from 9am to 5pm (a hotel group???) and they would need to take it up with them the next morning. In the meantime they would need to pre-authorise my Credit... More 

Was this review helpful? Yes 1
Windsor, England, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Sadly my dad passed away at Christmas and we were looking for somewhere to go for drinks and food after the funeral, the lady who showed us room options was so helpful and kind in quite difficult circumstances for us. Other hotels we looked at were dreadful. Before and on the day the staff were so helpful, could not do... More 

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London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel was very disappointing. The worst hotel I stayed in and I've stayed in lots. I asked early check in in advance, when we arrived in the hotel after 1 pm we were given probably the worst room in all hotel. It was weird shape with scary hole in the wall, bathroom was tiny, cracked and dirty with somebody's hair.... More 

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Limerick, Ireland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

What i did like was that there was free car parking right outside the door. Bed was comfy. Arrived early thinking they might accommodate me but i was turned away in a rude manner. Reception staff are plain rude and talk and look like they dont care!! Room was very stuffy. And 4star hotel? Im lost as this is 3star... More 

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Kenilworth, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Checked in Monday evening after a long day at work and 3 times I had to carry my luggage up to my room as the room key didn't work. On the 4th time they changed my room but when I asked if someone could at least check it first the reception staff refused. That night at 11.45 pm my laptop... More 

Was this review helpful? Yes
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to review the hotel. I am sorry to hear of the problems you encountered during and after your stay at the hotel. The General Manager has been in direct contact with you and hopefully all your problems have been addressed. I do hope that you will use The Hallmark Hotel Croydon again. With all... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel is in need of an update! Staff at front desk in desperate need of customer service training.. not a smile, no eye contact.. the only person who was actually helpful was the night porter who promptly arranged a cot for my sister in law's room when she found out that the one she asked for in the afternoon was... More 

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Bath, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I found this hotel to be fantastic value and the staff (Chelsea on reception especially) are great. Very courteous, efficient and helpful. Thanks very much and can recommend this hotel! Best regards, Claire.

Was this review helpful? Yes 2
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to review the hotel. I am glad to hear that you enjoyed your stay and found the staff to be efficient and helpful..I look forward to welcoming you back to the hotel. With all good wishes. More 

Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had a Boxing Day Lunch to attend 10 minutes away from the Hotel Was given a Top floor room,and told we had been upgraded to a deluxe room. First room from the lift. I did like the Tv Progamme 4 in a bed ,ran my finger along the pictures And mirror and was appalled at the amount of dust. Breakfast... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed there for 1 night on Boxing Day. Reading the bad reviews made me a little worried in booking this hotel. The stay was amazing beautiful hotel, polite staff asked for champaign and rose petals in room which was lovely suprise for my boyfriend we didn't want to leave the hotel. Enjoyed our stay thank you hallmark x

Was this review helpful? Yes 1
Daniel N, Manager at Hallmark Hotel Croydon, responded to this review

Thank you for taking the time to review the hotel. I am very pleased to hear that you enjoyed your stay, and found the staff to be polite and helpful. I am glad that you enjoyed your champagne and petals in your room. We look forward to welcoming you back soon. With all good wishes More 

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Additional Information about Hallmark Hotel Croydon

Address: Purley Way, Croydon CR9 4LT, England
Location: United Kingdom > England > Greater London > Croydon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Croydon 4*
Number of rooms: 110
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Also Known As:
Aerodrome Classic Hotel Croydon
Classic Hotel Croydon
Croydon Classic Hotel
Hotel Style:
#4 Luxury Hotel in Croydon

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