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Hallmark Hotel Croydon

Purley Way, Croydon CR9 4LT, England
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1 room 1 guest
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Hallmark Hotel Croydon
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306 Reviews from our TripAdvisor Community

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Traveler rating
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    84
    75
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (75)
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Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I wanted to warn those people that think they have booked a room with breakfast and dinner. laterooms sent an email detailing room only?? they would not amend for me even though it was their mistake... Jaqui from the hotel sorted this for me. thanks jaqui

Was this review helpful? Yes
Paul M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest Thank you very much for your recent trip advisor review following your stay here with us at the Hallmark Croydon Hotel. I appreciate you bringing the confusion about your booking status to our attention and trust that your stay with is was an enjoyable. i will ensure that Jacqui is thanked for sorting out you booking and we... More 

Sussex, England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Very friendly staff greeted us on arrival. Glad we could book early to attend a noon wedding. Breakfast was basic but the staff very accomodating and pleasant. Shame there was no spa. Very clean. Easy parking.

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you for your constructive comments, it is great that you enjoyed some aspects of your visit. We hope to see you again very soon. More 

Rugeley
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I usually only book with business chains, for consistency and lack of hassle. But given London prices I decided to stay here as it was 'good value'. My first room was very noisy with no A/C. It was basic and served its purpose. I asked to be moved to a quieter part of the building - I had to have... More 

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Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

I am very sorry that you did not enjoy your visit. I was aware of the issues with hot water and as much as they were out of our control I of course realise that this was our problem and should not have occurred. We placed a bottle of wine (along with an apology card) in your room just as... More 

Travelers are raving about these Croydon hotels

Miami, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was terrific,always smiling and attentive,with a desire to please and make your stay a delight. Everyone, but especially the front office (both shifts), the restaurant and housekeeping team took care of my every request and I was there for 8 days. Very clean, attractive, full service hotel with an ideal location featuring a great health club directly across... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you for your fantastic review. It is great to learn that you enjoyed your visit. Hopefully you will be back over in the very near future. More 

London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow what a weekend. We booked a celebration at the hallmark hotel. My wife's 50th birthday. I must say the hall was brilliant for the occasion. Dance floor, private garden, area for bar and an area for a photo booth. I would highly recommend this hall. Brilliantly laid out for a private function. Would be perfect for a wedding. In... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you so much for the fantastic feedback. It is great to learn that you enjoyed your visit and we sincerely hope that you will continue to use us in the future. More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Loveliest room,quick check in,easy to find and the staff are lovely in there.. Had a few drinks in the bar before we went out loved it,nice,clean and tidy! Room was cleaned while we were out to perfection too all of our stuff neatly put,fabb x

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Thank you for the fantastic review, it is great to learn that you enjoyed your visit. We hope you will be back very soon! More 

KY
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I decided to take a chance on this hotel after reading some up and down reviews. I guess I lucked out because we got the new remodeled rooms on the 6th floor that were very spacious and comfortable. Big comfortable bed, BIG American size tub to soak in after walking 8 miles through London, great climate control, no real issues.... More 

Was this review helpful? Yes 3
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Dear Guest Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon Really sorry to hear your experience regarding WIFI. I passed you comments to IT department to rectify issue. We are glad that you enjoyed all aspects of your stay and hope to see you again... More 

Nottingham, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 10 days for work, hotel has 24 hour Reception which is handy if working late/ early. Room was small but adequate and quiet (mainly due to room being at back of hotel away from main road). Room had wifi which was essential to my work. Had a fee food outlets nearby but a short 15 min bus ride... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Dear Guest Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. Warm Regards Danielle Murrihy Hallmark Hotel Croydon General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 24, 2015

Currently in the middle of a refurbishment. We was put in the old part of the hotel no air conditioning in the room, and when went up to our room the bedding was not clean, and had horrible mark, we request new sheet no apology from staff the carpet was unhoovered. There was cigarette packaged under the bed when we... More 

Was this review helpful? Yes
Danielle M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hallmark Hotel Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hallmark, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015

We had our wedding and reception here at the beginning of May. All the staff were brilliant, very well organised and everything ran smoothly without a hitch. Thank you to everyone at the Hallmark, we had the most amazing wedding day.

Was this review helpful? Yes
Front Office M, General Manager at Hallmark Hotel Croydon, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay at the Hallmark Hotel Croydon We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. Warm Regards Danielle Murrihy Hallmark Hotel Croydon General Manager More 

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