Personally, I hate feeling ripped-off. So I didn't enjoy my stay much. We stayed in this hotel to attend a friend's wedding in a nearby venue and needed a taxi to take us there. Reception would only provide the number of one firm, with an £18 price tag. They claimed it was the only taxi firm available. Needless to say,... more

This hotel has a lovely setting close to Frensham Great Pond. Parking is easy. The service on arrival was very polite and efficient. Some points of detail could be considered. The room card sometimes took several attempts to gain access to the room. It was a bit difficult to use the kettle in the room in terms of slotting it... more

I have stayed here 3 times in the last three years, and i see a gradual decline in the general upkeep of the hotel. The leisure club facilities are poor to say the least. Saunas not working Jacuzzi not working, pool has tiles coming off in various places and several machines in the gym not working. The hotel was supposed... more

I had the pleasure of having my wedding at the hotel. I can assure you it wad the most amazing day of my life. We stayed at the hotel a few nights before the wedding and nothing was too much trouble. The staff were attentive and I was well taken care off. The ceremony itself was co-ordinated to perfection and... more

To summarise my review, and save time steer well clear of the Frensham Pond hotel. It is in dire need of a complete refurbishment (i notice that they are renovating the restaurant - the rooms and heating need the most urgent attention!). The service is poor and the breakfast more so. Best Western should be ashamed to put their name... more

My husband and I stayed at the Frensham Pond Hotel for one night midweek to get away from work for a little while. The hotel feels like it is in the middle of nowhere when in fact it is just a short drive from both Farnham and also the A3 to Guildford, London and Portsmouth. The hotel overlooks a lovely... more

absolute brilliant service, how this hotel is only a 3* i have stayed at many 4* not in the same league as this place. thanks to all the staff for making our weekend stay a really pleasant one. more

* No wireless access to internet unless you're in reception or the 'garden suite' * No mobile phone signal for the majority of networks No phone? No internet? I felt very isolated! * Buy your room at the lowest price, without breakfast - judging by my experience, it's cheaper to add the breakfast expense at the restaurant itself. (I booked... more

I am quite surprised at some of the reviews that i have read on here. I have just got home after spending five nights there and will be back there weekdays for the nest three weeks. The hotel is set in idylic surrey countryside with the pond to the front on the hotel. lots of ducks, swans moohens etc, The... more