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All 1 Churt hotels

BEST WESTERN Frensham Pond Hotel

3.0 of 5 Hotel   |   Bacon Lane, Churt, Farnham GU10 2QD, England
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71%
Ranked #1 of 1 hotels in Churt
Certificate of Excellence 2013
A recent review
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440 people have reviewed this hotel

Traveler rating
    210
    104
    60
    28
    38
See reviews for
61
150
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91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I recently had our marriage ceremony and reception at Frensham Pond Hotel, and it was an excellent day. Above all else the staff went out of their way to be helpful to us and our guests. Mala did an great job ensuring all our requirements were met and made sure our day was well planned. Pavel and... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

A huge thank you to Mala and her team for making our daughter's wedding day so special last Saturday. All the arrangements went according to plan and nothing was too much trouble. We all enjoyed staying in the comfortable rooms on both Friday and Saturday night, with a great breakfast each morning. Friday night for a meal and drinks in... More

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Ryde, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

lovely setting realy professional staff rooms spotless but a bit dated restaurant was closed due to wedding had to eat in small room bit disappointing as restaurant has great views also no residents bar

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear DorothyPatricia Thank you for your positive feedback. It is always good to know that the staff were professional. I am sorry that you found the restaurant closed, the possibility of this is mentioned on both our website and the confirmation/advanced welcome letter. When we do have large functions we do offer alternative dining, whilst the Drakes Restaurant does not... More

london
1 review
3 of 5 stars Reviewed 1 week ago

We booked afternoon tea for Mothers Day having looked at the website and thought it looked extremely good value for money by the pictures. Unfortunately the tea that arrived didn't resemble what we were expecting. Although the food was okay, in my opinion the overall presentation was not at all appealing and dainty looking like an afternoon tea should be.... More

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Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Somcat Why am I not suprised to read your feedback after you received our goodwill gesture of a refund. We have exchanged numerous emails and I do not see any benefit in saying much more. The food provided was exactly as per our Afternoon tea menu, the only change was that we offerred our restaurant for Mothers' Day afternoon... More

Aldershot, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our son and daughter-in-law chose FPH as their wedding reception venue 5/4/2014 ........What a good choice! The whole organisation and communication from start to finish was 2nd to none. On the day everything ran like clockwork. We were lucky with the weather so, we were greeted with Pimms outside by the lake. The Wedding breakfast was absolutely delicious! Everything it... More

Was this review helpful? Yes 2
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear SillySal63 Thank you for your amazing 5 star feedback. I think your reveiw says it all. We are all very dedicated here at Frensham to ensure customer satsifaction and it is truly motoivating to the entire team to receive such positive feedback. We wish your son and daughter in law a lifetime ahead of wedded bliss and hope that... More

Fleet, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our Mother's Day lunch on a beautiful spring day in March. The views from our table were stunning looking out across the water, glistening in the sunshine and the general environment was extremely pleasant. We had made our menu selections the week before, emailing our choices so and everything arrived promptly with polite and efficient service. The... More

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Deep cut
1 review
3 of 5 stars Reviewed 1 week ago via mobile

I recently had afternoon tea at this hotel, although the hotel itself was lovely the tea however wasn't. The selection of cakes were poor with only two kinds to choose from and these were claimed to have been homemade, not the case. The selection of sandwiches were not what I expected and had all been cut using the same knife... More

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Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Freddiefro Thank you for taking the time to review Frensham Pond Hotel and in particular your afternoon tea. I was waiting for this to come , not suprising though the day after I agreed a very generous goodwill refund with one of your party. I can assure you the cakes were home made, you make note that they were... More

Godalming
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We met last Sunday with friends to celebrate a Birthday. The day was sunny and warm and the setting by the Frensham Ponds was perfect. We enjoyed champagne ,a fine selection of fresh sandwiches , scones and jam , tea, and cakes ..in a very pleasant room overlooking the lake....The service was excellent , friendly and caring and my wife... More

Was this review helpful? Yes 1
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Andrew L We were delighted to have you attend a Mothers Day afternoon Tea. Thank you so much for your Five Star feedback and to making use of the hotel again. We look forward to welcoming you back in a few weeks for another family celebration. Hosting guests as yourself really heps publicise our excellnet facilities. If we did... More

devon
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I attended a surprise afternoon tea for my friends birthday last weekend and what a treat this was. The sun was shining, the pond was glistening, it was the perfect setting for a Sunday afternoon treat. Our champagne tea was beautifully presented and as usual the service was attentive yet discreet. Being Devon born and bred I consider myself an... More

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Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear Smiling Sammy Jane Its been quite some time since you have vsiited us here at Frensham Pond Hotel. Your feedback is very encouraging for all the team especially from a girl who knows her Cream Tea's. We look forward to welcoming you again here on some future occasion. Thanks for your feedback. Regards Kevin Halstead More

Hants
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was at the hotel for a fabulous birthday treat. As usual the staff were impeccable and the service sublime. Nothing is ever too much trouble and being a beautiful day the setting was idyllic. The atmosphere was engaging and the venue is something to behold. The food was amazing from the perfect scones to the little sandwiches. There was... More

Was this review helpful? Yes
Kevin H, General Manager at BEST WESTERN Frensham Pond Hotel, responded to this review

Dear TP Hants Thank you for taking the time to leave Five Star Feedback following your aftrenoon tea on Mother's Day. Great to learn that you enjoyed teh perfect scones, the little sandwiches and teh dainty cakes. We look forward to welcomimng you and your friends here on some future occasion. Kind regards Kevin Halstead More

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Additional Information about BEST WESTERN Frensham Pond Hotel

Also Known As:
Churt Best Western
Best Western Churt
BEST WESTERN Frensham Pond Hotel Churt, Surrey, England
Address: Bacon Lane, Churt, Farnham GU10 2QD, England
Location: United Kingdom > England > Surrey > Farnham > Churt
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Churt
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Frensham Pond Hotel 3*
Official Description (provided by the hotel):
Welcome to BEST WESTERN Frensham Pond Hotel.BEST WESTREN Frensham Pond Hotel in Farnham, Surrey is set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting, whilst access to the motorway networks and shopping centers is a short five-minute drive away. Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience. All private and business needs are met here with 51 spacious bedrooms (including 12 secluded garden suites which are very popular), . The superb Watermark Restaurant offering excellent cuisine & wine and five conference rooms, all equipped to the highest standard. ... more   less 
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