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All 2 Charlwood hotels

Russ Hill Hotel

3.0 of 5 Hotel   |   Charlwood, Horley RH6 0EL, England
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Russ Hill Hotel
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Ranked #2 of 2 Hotels in Charlwood
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1,486 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Liverpool, United Kingdom
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Reading the reviews concerning this hotel, to me says exactly the kind of 'hotel' it is. Then one person from South Shields comes out with his review saying " it is what it is", in other words, if you have little or no standards, then this hotel is for you !! No accommodation should be allowed to trade with rooms... More 

Was this review helpful? Yes 10
Northampton, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Beware! They said the rooms weren't paid for but the money had already been deducted from friends account. We stayed one night as a stay over to catch a flight the next morning. We were put in the crappiest room possible at the back of the hotel. Receptionist was unfriendly and unhelpful. The beds moved when you moved, better off... More 

Was this review helpful? Yes 7
coventry
Contributor
16 reviews 16 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked to stay overrnite with 15 nights parking.... We have used this hotel before but this time they charged for transport to airport which isn't advertised on their website. When we left on 10th Dec there were no signs up about no buses on Xmas day!!!!! So imagine getting back to Gatwick at 7am on Xmas morning after as... More 

Was this review helpful? Yes 8
herts
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 19, 2014

We have stayed at this hotel many times and it has been average. We booked before our holiday and reserved a room for the night of our return. We were given a receipt for a smoking room (146). On arrival at the hotel at 23.00 we were informed we could not have that room and no smoking rooms were available.I... More 

Was this review helpful? Yes 4
Truro, United Kingdom
2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 4, 2014

avoid at all costs beds uncomfy , woken at 7.30 by house keeping just let themselves in room to clean . full of asylum seekers couldn't get in restaurant due to them waiting to get in to eat enough to put u off eating

Was this review helpful? Yes 11
Kranj, Slovenia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 4, 2014

I travel quite a lot for business and I was in U.K. for a 3 day trip. Every day different Hotel about same price (circa 60€). Russ Hill was indeed the worse, a little cheaper (only 40€) but without breakfast. The room was old and ugly, toilet unacceptable... I didn't dare to take a shower and customer service very bad!... More 

Was this review helpful? Yes 7
Bognor Regis, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 3, 2014

We stayed here a few time at first very good hotel but this trip put us in a room took ten minuets to walk to you could not move in there for two people I complained as I ask for a disabled room which I had before and they moved us but you could not get food till six o'clock... More 

Was this review helpful? Yes
Ashford, United Kingdom
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 27, 2014

We have stayed at this hotel before and because of that we decided to book again. What a huge disappointment this visit was. The hotel was swarmed with Asylum Seekers. We felt most uncomfortable and intimated during our stay. Had we been informed by the Hotel the government where sponsoring Asylum Seekers at this Hotel we would not have stayed... More 

Was this review helpful? Yes 10
Salisbury, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 27, 2014

This is a budget hotel and should be viewed as such, but the staff were friendly and helpful and the rooms were clean. I suspect that the rooms are gradually being upgraded as the first room we were offered was large & well appointed but had no window. We asked to be moved to a room with a window but... More 

Was this review helpful? Yes
South Shields
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2014

This hotel is a budget hotel, we paid £57.50 for a triple room which included breakfast, bargain, the staff are very helpful and polite, especially the older Italian gentleman, the bar closed prompt at 10:30 but he helped us carry our beers to the lounge were he brought us a heater, carried on serving us bottled alcohol until 2am and... More 

Was this review helpful? Yes 3
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Additional Information about Russ Hill Hotel

Address: Charlwood, Horley RH6 0EL, England
Location: United Kingdom > England > Surrey > Horley > Charlwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Russ Hill Hotel 3*
Number of rooms: 152
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Also Known As:
Russ Hill Charlwood
Hotel Russ Hill
Russ Hill Hotel Gatwick
Russ Hill Hotel Charlwood, Surrey

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