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Stanhill Court Hotel

Hotel website
StanHill | near Gatwick Airport, Charlwood, Horley RH6 0EP, England
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Stanhill Court Hotel
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271 Reviews from our TripAdvisor Community

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Traveler rating
    105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (271)
  • Mar-May only
    (59)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (57)
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Northampton, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here overnight in preparation for a weekend in Italy. It is convenient for an early start to get to the airport and you can leave the car. The local taxi was very efficient, on time, immaculate car and only cost £10. Note, using the airport taxi back cost £15 - that will teach us to take better care... More 

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Birmingham, United Kingdom
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 1 week ago

Before we went on holiday; We arrived around 3pm and checked in, the room was nice, fairly small with a four poster bed, lovely and clean. We had a bottle of champagne on the terrace, the hotel has a lovely feel and has that grand country house setting. Great way to start a holiday and we felt special. Went up,... More 

Was this review helpful? Yes 2
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

This is a difficult one to respond to. We really appreciate the fact that you have mentioned that you enjoyed your stay with us but I repeat that no matter what steps we take in the maintenance of our gardens and grounds, we are unable to control the weather. We were all concerned about any damage resulting from the storm... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Having stayed here before I found the service poor, at best. Eggs for breakfast were gooey and smaller serving on the third day compared to first and second.the service was good, not great. I had to ask a SECOND time to where my dessert was....after half an hour, just for a premade cheese cake. Being pointed at by front desk... More 

Was this review helpful? Yes 1
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you for your review and I think I am correct in saying that your organisation has been using Stanhill Court continuously for about three years now from which we receive good reviews. On investigating our complaint, I must apologise for my colleague's response on the day for which he sends his own apologies - he had not been well... More 

London, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely amazing stay! Beautiful place, amazing rooms, great food, best of England! + huge room + beautiful setting + big full English (you need to pay extra for breakfast) + amazing garden + warm & quiet (couldn't hear the party downstairs!) + great staff + quick wifi - would really have to pick holes to find one..

Was this review helpful? Yes 1
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you, from the management and all our staff and we look forward to welcoming you again, real soon! Kind regards Kathryn Colas Director Stanhill Court Hotel More 

Bournemouth, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is nothing wrong with this hotel, and it is set in beautiful grounds. The rooms are OK but no air-conditioning made our room particularly hot and stuffy overnight. The breakfast was acceptable but nothing exceptional. We ate out in the evening due to the uninspiring menu. The country house feel was good and the service was good. There is... More 

Was this review helpful? Yes 1
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you for your comments and in response, I would say that we are one of the few hotels in the area that would cook something for you of your choice that didn't appear on the menu (as long as we had the ingredients, of course). Not sure if you are the same couple, but we always discuss TripAdvisor comments... More 

Northampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Spent a lovely evening in this splendid hotel,unfortunately it was slightly ruined by a megalomaniac manager who revels in the staffs slight slip ups, whilst sipping champagne and rolling his eyes.Not professional at all... Management tip#1, give staff correct training rather than embarrass them in front of customers

Was this review helpful? Yes 1
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Umm, megalomania... Dictionary: psychopathological condition characterized by delusional fantasies of power. As co-owner and co-director with the person you describe, I beg to disagree. Again, we discuss all TripAdvisor comments a) to show the staff how well they are doing and b) any complaints are thoroughly looked into. Getting together on this one, we believe it was an occasion where... More 

Dereham, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a hotel stay with parking before/after your flight abroad, you can't get better! Comfortable rooms and lounges, great food in the restaurant, caring, attentive staff and an opportunity for a pleasant walk in the grounds.

Was this review helpful? Yes
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you for taking time to leave your review and we look forward to welcoming you again on another occasion. Kind regards Kathryn Colas Director Stanhill Court Hotel More 

London
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I booked a junior suite for a night in June. Upon arrival there was no one at reception and my husband had to find the waiter who found another gentleman to book us in. We appreciated the early check in as we had arrived at 1.30pm and check in was at 3pm. However I could see from... More 

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luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you for taking the time to leave your review. We checked the situation with reception staff and I think, unbeknown to you, conference business was being carried out on the other side of the hotel and it looks as if staff were drawn away from reception for a short time. Please accept our apologies, it is now our intention... More 

London, United Kingdom
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 31, 2015

We stayed here the night before our holiday and left our car parked. Makes a good change from staying in a chain hotel. We had a bar meal and cooked breakfast both very nice. The room was very clean, massive, with a 4 poster bed and overlooking the gardens. Fantastic value for money, even with the cost of 2 taxis... More 

Was this review helpful? Yes
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you very much for your review. Much valued and we trust you will book with us next time you are flying from Gatwick. Kind regards Kathryn Colas Director Stanhill Court Hotel More 

King's Lynn, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 31, 2015

We stayed here the night before we went on holiday for 3 weeks. Because of the time our flight arrived back to the UK we were allowed to keep our car keys as reception is closed from midnight to 7am. The hotel is very nice and had a good nights sleep we will be booking again for our holiday in... More 

Was this review helpful? Yes
luxury4poster, Owner at Stanhill Court Hotel, responded to this review

Thank you for your review and we look forward to welcoming you again in November! Kind regards Kathryn Colas Director Stanhill Court Hotel More 

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