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Stone House Hotel

3.0 of 5 Stafford Rd., Stone ST15 0BQ, England
Best prices for: 1 room 1 guest
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Stone House Hotel
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Stone House Hotel
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277 reviews from our community

Traveler rating
    50
    102
    76
    30
    19
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51
112
8
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Keele, England, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars NEW

For Valentine's Day, my partner and I booked a Valentine's Deal at the Stone House Hotel comprising of a one-night stay with bed and breakfast, dinner and full use of the facilities included. Our room was beautiful and clearly recently furbished with a fully working large television, comfortable bed and plenty of space. Furthermore, the bathroom was also clearly recently... More 

Was this review helpful? Yes 1
Buxton, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived to a warm welcome from the manager. The pool is lovely and heated, and there is also a sauna. The rooms are average but it is a bit dated, and the water us a runny colour which can be a bit off putting. We were awoken by building work one morning but the manager did his best to... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

Thank you for your kind and positive review of your recent stay with us. I am pleased that you were warmly welcomed and that you were able to enjoy the facilities here. We are currently proceeding through a rooms refurbishment programme, and whilst some rooms have now been completed otherts are in the process of being completed. These will considerably... More 

West Riding, UK
Top Contributor
85 reviews 85 reviews
68 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice hotel. Not many in its modest price range can offer facilities such as a pool, spacious lounges with traditional but well used furnishings, a pleasant garden, plentiful parking and a restaurant serving ample vegetables & good well cooked dishes - including hot puddings and custard! If fact the dinner menu is fairly large with offering sizes... More 

Was this review helpful? Yes 1
Mike H, General Manager at Stone House Hotel, responded to this review

Thank you for your very kind and honest review of your recent stay at the Stone house Hotel. Your comments and assessement are greatly appreciated. Along witn our current refurbishment programme we are developing standards within the Hotel to coincide with this overall level of property improvement, which we can only hope will provide our customers with a better stay.... More 

Quebec, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

5 nights stays, no internet advertised but never working, cheep room and way overpriced, services is minimal and terrible food. You should not pay any attention to this location, try another place where it is going to be acceptable, but Stonehouse in Stone should be close.

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

I am personally deeply agreived to have received you comments on TripAdvisor. Our professional Team at the Stone House Hotel are always keen to ensure that your stay is to the standard that you have booked and wish to enjoy. As I am personally unaware of the concerns you have now raised, nor am I aware that any such concerns... More 

Grantham, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 26, 2015

Was a refreshing change to some of the hotels we have stayed at recently. We stayed here on a 2 nights for price of 1 through a hotel vouchers site so we were unsure what to expect. We were greeted by warm and polite reception and headed to our room. It was very clean and comfortable as was the bar... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

I am so pleased that overall you enjoyed your recent stay with us, and in particular your kind comments regarding our team. We believe our team are a key attribute in this business. We do hope that, despite the issue regarding your sandwich, which we could have changed for you, and for which I apologise, you do return and take... More 

france
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 15, 2015

We stayed at this hotel in December with our 3 young children. The hotel was cold, the room was tired, the restaurant was cold. There was a wedding in the hotel that night and we spent all night from 10.30pm being woken by people swearing, knocking on our childrens door, somebody shouting help me and argueing until 5am. The manager... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

I am in receipt of your reveiw received on the 15th January regarding your stay with us back in December 2014. I am deeply concerned regarding your overall comments. Firstly may I apologise on behalf of the Hotel and Wedding guests for any disturbance caused during your stay with us at that time. I can honestly say this is not... More 

Essex, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 12, 2015

I have been staying at this hotel for years when working in the area and the staff and management team have always been very welcoming, friendly and extremely helpful. There is a good range of food either in the restaurant or bar meals and you are well looked after by patient and helpful staff. I regard this hotel as my... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

Thank you for your very kind and generous comments. These are greatly appreciated. This is a lovely and friendly Hotel, and long may we continue to be a home from home to our guests. Thank you Kind regards MikeH More 

1 review
5 of 5 stars Reviewed January 9, 2015

Stayed for a fortnight over Christmas and New Year whilst visiting elderly parents. Room 36 cosy, clean and quiet. A big thank you to your lovely receptionists, Chris, Mikey, Heather and that lovely young lady who doesn't know where Singapore is in the dining area and your wonderful domestic staff. Don't forget the Barman who makes a good Coffee! Food... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

Thank you for you very kind and positive overall assessment of your recent stay at the Stone House Hotel. Your comments are greatly appreciated and passed onto the staff themselves. Thank you. Kind regards MikeH More 

Dunfermline
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2015

This was a great disappointment. From the minute I checked in to the minute I checked out not once did I receive an acknowledgement from reception - no good evening / good morning etc. The staff overall were very unhelpful. The bedroom and bathroom was really dirty and breakfast was not much better. I would definitely not be coming back... More 

Was this review helpful? Yes 1
Mike H, General Manager at Stone House Hotel, responded to this review

Please accept my sincere apologies that the service and communication from my staff were not to the standards we aspire to. I was very disapointed to read of your comments and would have been happy to discuss any of the issues you had upon your departure from the Hotel. Our standards of cleanliness and communication are noted as being extremely... More 

Cardiff, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 26, 2014

Stayed for one night B&B for £57 on the Sunday before Xmas. Inauspicious start, as our room wasn't ready when we arrived at 1.30PM - official check-in is 2PM so we couldn't really complain, but it was a bit inconvenient for us, as we would have liked to access the room & leave our bags ahead of our Sunday lunch... More 

Was this review helpful? Yes
Mike H, General Manager at Stone House Hotel, responded to this review

Thank you for your kind and positive review of your stay at the Stone House Hotel. We do certainly wish to have your company again in the future. It is important to us for all guests to enjoy the relaxed atmospere of the Hotel. I apologise that the offer to assist with luggage was not made upon check in. Kind... More 

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Additional Information about Stone House Hotel

Address: Stafford Rd., Stone ST15 0BQ, England
Location: United Kingdom > England > Staffordshire > Stone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Stone House Hotel 3*
Number of rooms: 50
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Also Known As:
Stone House Hotel Staffordshire

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