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Mercure Burton Upon Trent Newton Park

Newton Solney DE15 0SS, England
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Mercure Burton Upon Trent Newton Park
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307 Reviews from our TripAdvisor Community

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Cambridge, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Two night wedding anniversary celebration stay. Nice experience, room spacious and with the most comfortable bed. Breakfast was good and served on a hot plate (so important for breakfast). Staff very attentive, wife wanted more tea and milk delivered in minutes.Very quiet with some grand architecture. Would recommend it to anyone and will certainly com again.

Helpful?
Thank Peter W
Tewkesbury, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We arrived at 5pm after a spontaneous booking for New Years Eve. Despite there being an event on at the hotel which we were unaware of, the staff were extremely helpful and attentive to us. We had booked our stay through a late-booking website in which we paid for a double room and dinner. Despite having to cater for a... More 

Helpful?
Thank Ryan P
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Dear Ryan Thank you so much for posting this fantastic review. I am pleased to hear that you had a great stay and will definately be returning. I will make sure I pass on your compliments to the whole team and, in particular, Zachariah who you mention. I hope it won't be long before we have the opportunity to welcome... More 

Sheffield
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Average hotel with really good staff who go out of their way to make you welcome. Rooms clean but dated. Visit ruined by the failure of the hot water system so cold shower this morning. Breakfast was good with fresh cooked ingredients. The hotel is good value at 70 pounds but would feel expensive at 80.

Helpful?
Thank MelvilleIan
Ipswich, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 4, 2016

Both my wife and I stayed 2 nights from 26th-28th December 15 with meal on the 1st night and breakfast both mornings. Our 1st room they gave us had a broken window that didn't quite closed so after we mentioned it they moved us to another room which was much better. The hotel was very quiet, I think there was... More 

Review collected in partnership with Mercure Hotels

Helpful?
2 Thank Roger P
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review, your feedback is vital as we strive to improve in our customer service & standards. I am pleased to read that you enjoyed your stay and that Luke looked after you well. I will be sure to pass your feedback on to him. Thank you again for your feedback and... More 

Derby
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed January 4, 2016

On arriving at the Newton Park Hotel for Christmas Day lunch first impressions were very good. There was a beautiful large Christmas tree in the reception area and we were shown to our reserved table and the atmosphere felt lovely. Unfortunately this is where the impressive stopped! The starter (prawn & crayfish cocktail) and the main (turkey) were excellent. However,... More 

Helpful?
Thank xprincessjessx
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am sorry to hear that you were disappointed with the Baileys Crème Brulee and the service on Christmas Day Lunch. I have asked our Food & Beverage Manager to investigate your concerns as this is not the standard of service we normally provide. Thank you again for your feedback.... More 

Travelers are raving about these Newton Solney hotels

King's Lynn
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2016

Our welcome and check in was excellent, especially when it turned out I had booked for one person rather than two. This was sorted out quickly and efficiently, with a minimum of fuss. The room was on the small side, out in the wing, but was clean and comfortable. The main hotel building is beautiful and the gardens looked interesting,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jeff1903
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am pleased to hear that you would be happy to return. I am sorry that you were did not receive the most welcoming reception at Breakfast, this is not our usual standard and I will ask our Food & Beverage Manager to speak to the individuals concerned. Thank you... More 

Bristol, United Kingdom
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed January 2, 2016

I arrived at the hotel after a long day at work. I had left it to the last minute to book a room with work and the hotels I usually use in the area were fully booked so I decided to try the Mercure. First impressions of the building were lovely; it is a large old listed building set in... More 

Helpful?
Thank experttravelcorner
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am sorry to hear that you were disappointed with the first room you were allocated but I am pleased to hear that the team were able to provide you with a complimentary upgrade and that the rest of your stay was comfortable. I hope your initial experience would not... More 

Leeds, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2016

Meeting up with family to enjoy this hotels New Years Eve Package was great! We arrived at the hotel and greeted warmly by the gentleman at reception. He was a character, great sense of humour and we were slightly disappointed that he was finishing at 04:00pm and would not be around later for the festivities. Our rooms were quaint, each... More 

Helpful?
Thank Lesley O
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for the taking the time to post this review. I am pleased to read that you enjoyed your New Year Eve's Celebration with us. We appreciate your feedback and will take it into account when planning future events. Thank you again for the feedback and I hope we will have the opportunity to welcome you back in the... More 

Burton upon Trent, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 23, 2015

Thoroughly enjoyable meal for another works do! The food was all served at the same time and piping hot and there was plenty of it! ( so much so I couldn't eat all the turkey presented!). The Christmas meal also included a disco, which was great fun. The only downside was the price of the drinks, very expensive indeed.

Helpful?
1 Thank andrea d
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am pleased to hear that you enjoyed our Hollywood Party Night. Our bar prices are standard for a 4 star hotel and comparable with other hotels in the area. Thank you once again for your feedback. Happy New Year and Kind Regards Moira Banks More 

Stafford, Great Britain
Level Contributor
435 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 stars Reviewed December 20, 2015

Arriving for 1830hrs on a Saturday our group gathered in a ground floor bar area, which soon became very crowded as other parties and guests arrived. The various groups were split amongst several rooms within the historic central building of the hotel, and tables were well presented and decorated. The three course meal was served very efficiently; all the food... More 

Helpful?
Thank WilliamRead
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review

Thank you for taking the time to post this review. I am pleased to read that you enjoyed your Christmas Party with us. Thank you again for your feedback. Happy New Year and Kind Regards Moira Banks More 

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