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Bank House

Certificate of Excellence
4.0 of 5
Hotel website
Smithy Bank, Alton ST10 4AD, England
Bank House
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Ranked #2 of 11 Alton B&B and Inns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Zoe P Greater London, United Kingdom
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438 reviews from our community

Traveler rating
    401
    31
    5
    1
    0
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168
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • English first
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English first
  • All months
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  • Mar-May only
    (108)
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    (204)
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    (122)
  • Dec-Feb only
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Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We previously stayed in the Marilyn room at the Bank House. The room was beautiful! The jacuzzi bath was a real treat too (apart from the noise!!). The owner Lynn was so attentive and helpful and the breakfast was amazing! Would definitely recommend to any young couples who are contemplating visiting alton towers theme park/ water park as it is... More 

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Thank you for your lovely review of Bank House. We try to go the extra mile to ensure our guests have an enjoyable stay so we are pleased you found us helpful. The whirlpool bathrooms in Marilyn and La Parisienne are very popular despite them being rather noisy so glad you enjoyed the experience overall. Do hope we see you... More 

Swanscombe, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked this hotel for our son and his girlfriend for his 21st birthday as they wanted to go to alton towers they were well impressed there room was decorated a card awaited him. With a bottle of wine little things like that go a long way they had the James bond theme room they had such a great time... More 

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Thank you for your lovely review. We were pleased to host your son and his girlfriend they were delightful guests and enjoyed their stay with us. We tried to give them a memorable stay especially because it was a celebratory occasion and I'm sure your son appreciated our gesture. More 

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We received a wonderful warm welcome from all staff at the b&b they went out of their way to make our stay pleasurable. Excellent variety of breakfast options. A good night sleep with comfortable beds. Will definitely stay here again.

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Absolutely delighted that you liked our Punk Rock room. We try our best to give our guests an hospitable welcome and it's great when we are appreciated. Thanks for spending your break with us. More 

Surrey, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

visited with my boyfriend for his 21st birthday to go alton towers. perfect distance from alton towers. Extremely friendly staff. we were welcomed as we walked through the door. stayed in the james bond room the bed was extremely comfortable (queen size i think?) lovely crisp clean white sheets. The shower was more than big enough for two and the... More 

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Wow what a great review of Bank House. Thank you very much. The James Bond room is a new addition this season and has gone down very well with our guests so we are glad you enjoyed it. Delighted you liked the luxury of the robes, if you'd have mentioned it at the time I would have sold you one.... More 

Manchester
Contributor
16 reviews 16 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Exceptionally warm welcome from the management combined with quirky, fun rooms and a delicious home-cooked full English breakfast made for a very enjoyable stay. Great location for visiting Alton Towers and the surrounding area. Minutes walk to local pubs and restaurants in the village of Alton. Theme Park less than a 5 minute drive.

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Thank you for taking the time and trouble to review us. We are thrilled that you enjoyed your stay in one of our themed rooms and look forward to welcoming you back. More 

Singapore
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lynn is a really friendly host who will make you feel very welcome to her establishment. We stayed in the "sex pistols" themed room and it was very good. A tip would be to book with Lynn direct as you then get a gaurenteed best rate. We will be back :)

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Thank you so very much for your kind comments. We would love to welcome you back and perhaps you could try The Mods room or splash out on the James Bond. Thanks for choosing us for your visit to Alton Towers. More 

Warwick, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 23, 2014 via mobile

We stayed here in November for my daughters 16th birthday. As it was scare fest at Alton towers we were allowed to check in early allowing us to have a full day in the park. Ďue to a cancellation we were up graded to the flintstone room which even with to 16 year old girls we all loved and thought... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Your review is really appreciated, thank you very much. It was our pleasure to be able to upgrade you and we are delighted that you enjoyed the room. Do hope we have the pleasure of hosting you again. More 

Stoke-on-Trent, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 8, 2014

Bank House is an amazing little bed and breakfast - Lynne(the owner) is amazing and did go over and above what we expected. We had visited Alton Towers on a day what could be compared to a monsoon and she accept us early. On the following day we required an early departure for a wedding but she did do our... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Thank you so much for your lovely review of us at Bank House. We are delighted that you enjoyed your stay and its lovely to read such gratifying comments. We try to accommodate all reasonable requests and to go 'the extra mile' to be helpful. Thank you for staying with us and we hope to see you again. More 

Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2014

We stayed at the Bank House this weekend with a trip to Alton Towers the following day. When myself and partner arrived we were greeted by Morris who was very welcoming. The room was spotlessly clean and very spacious. We stayed in the Marilyn room which was decorated lovely with a beautiful and very comfy four poster bed, the spa... More 

Was this review helpful? Yes 2
Lynn P, Owner at Bank House, responded to this review

oh no you have praised Maurice by name so there'll be no living with him in the kitchen!! But seriously, thank you very much indeed. We would love to welcome you back and promise the same level of courtesy and service. More 

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

Really nice owner who cares for you like family. Comfy beds, well themed rooms with plenty of space. The breakfast is amazing! Close to Alton Towers - making it ideal for staying after park visits. This was our second visit, will definitely stay again!

Was this review helpful? Yes 2
Lynn P, Owner at Bank House, responded to this review

Your review of us at Bank House was awesome. We really appreciate your kind comments and would love to see you return to us for your 3rd visit. Perhaps you could try one of our' new for 2015' rooms next year. Check out our website in the new year for pictures. More 

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