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Bank House

Certificate of Excellence
4.0 of 5
Hotel website
Smithy Bank, Alton ST10 4AD, England
Bank House
Best prices for: 1 room 1 guest
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Ranked #2 of 11 Alton B&B and Inns
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Dan S
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451 reviews from our community

Traveler rating
    411
    34
    5
    1
    0
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169
131
2
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for a night on my birthday with my best mate as we we're at Alton Towers and this was local to Alton Towers (5 minutes in the car). Upon entering the B&B we was greeted by Lynn, who was a lovely woman and was very welcoming. She made conversation with the two of us and told us... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed two nights at Bank house on a trip to Alton towers, and found it a very nice stay, the room was nice, spacious and equipped with what you need, the staff were lovely and very welcoming, and went above and beyond service particularly when car troubles arised the morning of our trip to Alton towers and the local... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Delighted that you enjoyed your stay with us even though the Wifi was a disappointment. We have no control over the strength and speed of wifi which fluctuates constantly. However we have been promised fibre optics in June by BT. Glad that you found our location more than acceptable for dining and drinking amenities. Do hope we see you again. More 

Bedford, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

i booked to stay at the bank house guest house ,alton, for a 2 day trip to alton towers with my best friend. The hotel was one of the nicest i have ever stayed in. The room was immaculate and decorated with a mod theme. The owner was so friendly and welcoming, and made us feel at home for the... More 

Was this review helpful? Yes 3
Lynn P, Owner at Bank House, responded to this review

What a lovely review, do hope we see you again. We try very hard at Bank House to make our guests feel welcome and it is so very rewarding for all the team to read that we got it right. Thanks very much. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This was my second stay at bank house and once again no complaints at all. Lynn and her entourage are the most helpful people. Made us feel welcom as soon as we arrived and even remembered me from 2 years ago. The location is perfect for what we wanted (5 min drive to the park) and there are a number... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Thank you ladies for your kind and generous review. The team really appreciate your kind comments. We would be delighted to welcome you back for a third visit and promise to look after you in the way. Why not try another room next time, possibly The Mods. More 

Greenock, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fantastic hotel! After a long day at Alton Towers, The Bank House was a two minute drive and so easy to find. We were made to feel very welcome, had a lovely meal in a little pub which was less than a minutes walk, then returned to a comfortable bed for a great nights sleep. Breakfast was delicious and the... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

We would be delighted if you paid us a return visit and we promise to look after you to the same standard. Thank you for taking the time and effort to review us so kindly. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

From start to finish a thoroughly enjoyable stay. Very clean facilities and excellent suite (James bond theme) not to mention very friendly and helpful staff. We would happily stay again and recommend to anyone visiting the area.

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Short, sweet and perfectly put. Thank you very, very much for your lovely review. We would love the chance to play host to you again and promise the same attentive service. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Chose the hotel as we were going to Alton towers it is approximately 1 .1 miles from Alton towers set in a lovely town where there are many pubs to visit. We chose to go to the Bulls Head that is straight out the door of the Banks Hotel some of the nicest food we have had in a while... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Wow couldn't have said it better if I'd written it myself lol! Thank you so much for your lovely review. We try our best at Bank House to make our guests stay a happy one and its really gratifying when we read comments such as yours. Do hope we see you again. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This place is truly a fabulous place to stay, and the real selling point here are the staff! They are warm and welcoming, give you lots of local information and nothing is ever to much to ask! We were allocated the punk room which was just lovely, so quirky and different to all other local places, a real gem of... More 

Was this review helpful? Yes 1
Lynn P, Owner at Bank House, responded to this review

Thank you so much for your crackingly excellent review of Bank House. We are thrilled that you liked our guest house and the service we strive to offer. Do hope we see you again for another pitstop visit. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Very nice rooms, clean and well decorated. Good location,quiet and very close to alton towers by car. Local pubs are at walking distance with good food. Owners extremely pleasant and helpfull. breakfast is good but could be improved. It was a pleasant stay overall.

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Thank you for taking the time and effort to review us at Bank House. We are pleased that you enjoyed your stay with us and we enjoyed hosting you. We trust you received the earpiece we found in one of the rooms you booked. Constructive comment regarding how we could improve breakfast would be appreciated to enable us to improve... More 

Liverpool, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I booked here as it was close to Alton Towers for a wedding there. The owners are two of the most genuine lovely, kind people I have ever had the pleasure to meet. Very welcoming and very helpful and always made sure I had everything I needed and was well looked after. From advice about places to eat to local... More 

Was this review helpful? Yes
Lynn P, Owner at Bank House, responded to this review

Well what a fab review, thank you. We feel quite swelled headed! It was our pleasure to look after you and we look forward to seeing you again next season. More 

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