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Alton Towers Hotel

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Alton Towers, Alton ST10 4DB , England
Hotel amenities
Alton Towers Hotel
Ranked #2 of 4 Hotels in Alton
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1,528 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a fantastic couple days arrived at hotel checked in straight away it was my daughters 21st they couldn't do enough for us. Went on rides came back had meal in hotel spoilt for choice best £20 spent plenty to eat. Rooms were lovely and clean entertainment at night in hotel was great for all ages. Got up for breakfast... More 

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Chester
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a nights stay after booking the Santa Sleepover package. So much todo, entrance to cbeebies land, reindeer, meet and greets with cbeebies characters, Santas grotto, puppet show, evening entertainment including singers, magic show.....and so much more. The second day was spent in the waterpark, just brilliant. The decorations were fab in the hotel, food good standard (good... More 

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New Delhi, India
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My stay there with my friends was fun, we loved it, the atmosphere was incredible and im sure its almost like a fairy land for kids. must stay there and experience it, if you are planing to visit the alton towers.

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Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear visheshhoudhary, Thank you for taking your time to leave a review of your recent stay at the Alton Towers Resort on our TripAdvisor page. We are pleased to read that you had a 5-star stay with us. It fills us with great pride when we delivery that truly memorable moment to our Guests. We look forward to welcoming you... More 

West Sussex, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Delighted to have been upgraded to a Moon Room which we didn't notice until we opened the door to our room - how nice and very much appreciated! Just me and my other half stayed, we thoroughly enjoyed the in-room Xbox and the giant teddy. The room was really clean and warm. The perfect base for visiting the park. We... More 

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Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear CowboyBoots, Thank you for taking your time to leave a review of your stay at the Alton Towers Resort on our TriPAdvisor page. It is amazing to read that you and your other half had such a fantastic stay with us and that you enjoyed your upgrade to the Moon Voyager Room so much. It is great to see... More 

Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Just had a wonderful weekend at the Santa sleepover! We were in a standard room which was fine but we have previously stayed in a moon voyager room and would definitely recommend paying the extra for the moon voyager as with 2 toddlers there is a divide between ours and the childrens beds - as with the standard the beds... More 

Was this review helpful? Yes 2
Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear Reidy84, Thank you for taking your time to leave a review of your recent stay at the Alton Towers Resort on our TripAdvisor page. It really does sound like you and your family had a truly fantastical Christmas experience and thoroughly enjoyed visiting our new CBeebies Land and visiting all of the little one's best loved characters. Visits to... More 

Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one night in a Moon Voyage room and it was our first time staying in the Hotel. We had also pre-booked our table for the evening meal in the Secret Garden Restaurant, which was good. The room was very warm when we arrived and we had to fiddle with the air conditioning to get the temperature right.... More 

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Matt T, Sales & Information at Alton Towers Hotel, responded to this review

Dear Charley007, Thank you for taking time to leave a review of your recent visit to the Alton Towers Resort on our TripAdvisor page. It is great to read that you had such a great visit during October and enjoyed our Moon Voyager Room so much. We look forward to seeing you in 2015 for the Santa Sleepover when we... More 

Willenhall, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to say this is a bit of a mixed review. My husband and I attended a Christmas party at the venue and stayed overnight. The room was ample sized however the double bed was a little small. The decor takes a little getting used to, but the pineapple lamp was quite cute. The room itself was clean, stocked... More 

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Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear The_Haddons, Thank you for taking your time to review your recent stay at the Alton Towers Resort on our TripAdvisor page. With our Christmas parties running until late there will be a large number of our Guests who will return to their room at the end of the evening, whilst we can't directly control their noise levels we have... More 

Stoke-on-Trent, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just come back from the Santa sleepover, we have had an amazing time and couldn't fault anything. Our hotel room was great and we didnt come across any problems during our stay. We found that all the staff were very friendly and helpful. Our 2 year old loved cbeebies land and was able to go on most rides. Splash landings... More 

Was this review helpful? Yes 1
Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear Laura H, Thank you for taking your time to leave a review of your recent stay at the Alton Towers Resort on our TripAdvisor page. It is great to see that you rated your stay as 5-star as this means you had a truly fantastical time with us and we are glad you and your family had such fantastic... More 

Brighton, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Another lovely stay at Alton Towers Hotel. Incredible firework display set to music, with lasers. The park was great, the little ones love CBeebies land. We watched a great pirate show too- very funny! The hotel was great, good food, lovely service, really friendly staff and entertainment crew. The pool was very quiet which was lovely. Slight disappointment that some... More 

Was this review helpful? Yes 1
Matt T, Sales & Information Manager at Alton Towers Hotel, responded to this review

Dear Georgina M, Thank you for taking your time to write a review of your recent stay at the Alton Towers Resort on our TripAdvisor page. It is great to read that overall you thoroughly enjoyed your stay and got to enjoy nearly all elements of the Resort, including the Spa which it seems that again you thoroughly enjoyed! I... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived at the Hotel the staff couldn't be more helpful or polite. My elderly parents had arrived first and reception found them a nice quiet room near everything so they didn't have far to walk, and they insisted on carrying everything to the room for them and wouldn't take a tip. Our own family room with... More 

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear 123elk, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read of your experience, and it's fantastic that you had such an enjoyable stay. We really look forward to seeing you again soon! Best wishes, Charlotte Alton Towers Resort More 

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Additional Information about Alton Towers Hotel

Address: Alton Towers, Alton ST10 4DB , England
Location: United Kingdom > England > Staffordshire > Alton
Price Range (Based on Average Rates): $
Number of rooms: 175
Also Known As:
Alton Hotel Tower

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