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All 4 Alton hotels

Alton Towers Hotel

Alton Towers, Alton ST10 4DB , England
Hotel amenities
Alton Towers Hotel
Ranked #2 of 4 hotels in Alton
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1,150 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Halifax, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed for one night easter weekend, two adults and two children. The explorer room was spacious and clean with plenty of coffee and biscuits. The reception staff and the staff in secret garden were friendly and helpful. We had steak at night and it was superb! Kids meals are good value. We went to the water park which was... More

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Sheffield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed in an Explorer Family room. The room seemed spacious, although there were only two of us and it was big enough for a family of four. The bathroom was very nicely furnished and definitely the nicest feature of the room. The theming was pleasant, however the room had faults. Despite the heating being switched off, the room was... More

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Cardiff, South Wales
Contributor
11 reviews 11 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed as a family of four (2 adults and 2 kids) for a one night stay at the AltonTowers Hotel. On arrival we upgraded our family room to a Moon Voyager themed room at a nice hefty £245 for the night !! On arrival in the room we were impressed with the cleanliness of the room, however we did... More

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Atherstone, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We visited Alton Towers Resort Hotel for two nights at the start of the Easter holidays with our 2 kids 3 & 5 years and did the Theme Park and Water Park. I asked at reception if they we're busy and they told me both hotels we're fully booked. We ate at the Secret Garden Restaurant at night and the... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are pleased that you enjoyed your short break and the Alton Towers Hotel and had a great time at the Theme Park and Water Park. We're delighted that our staff were so helpful and friendly to your two children. We are glad that you... More

Wales UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Checked in this hotel as a family of 4. Upon arrival we got given our hotel key and found no toiletries in our room apart from a bar of soap used by the previous guests. Plus only 2 sets of towels. Telephoned reception and asked for toiletries , enough towels for, 4 guests and 4 extra pillows as the pillows... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Julie, Thank you for taking the time to complete a review on Trip Advisor. We appreciate receiving feedback from all of our guests. At Alton Towers Resort we strive to provide an excellent short break for all of our guests, so we are disappointed to read of your experience. We would like to discuss this further with you, so... More

Durham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Over priced but convenient, comfortable bed, poor pillows, decent family room (bunk beds for kids) and good bathroom. Breakfast was tasty, a bit of a free for all but was fine. Despite the negatives we would use again...look out for special offers. Our friends stayed at premier inn locally which seemed to work just as well

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Helen, Thank you for taking the time to complete a review on Trip Advisor. We appreciate receiving feedback from all of our guests. We are pleased that overall you enjoyed your stay and would visit again. It's great that you found the hotel to be convenient for the Theme Park and we hope that you took advantage of Early... More

Dublin, Ireland
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Mixed feelings. Stunning hotel with extremely pleasant and helpful staff. Unfortunately the restaurant were not equipt to deal with a large group (13) food was average and we waited a very long time for service to the point were we being asked to move on before dessert had been served-we had obviously been forgotten about. The spa was lovely and... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We pride ourselves on our guests enjoying a memorable and magical short break and we're sorry if your visit did not live up to your expectations. As you mention, we are primarily a family friendly resort but groups are more than welcome to visit and... More

Dudley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We booked up to Stay in the chocolate room, on arrival to the room the kids searched for the endless supply of chocolate…. We found 12 Bars, 12 tubes of smarties and some quality street. At over £400 per night i did expect a lot more! The hotel room was ok but it does need some improvement, the fake books... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are glad that overall you enjoyed your short break at the Alton Towers Hotel in the Chocolate Room and had a great time at the Water Park. However we are disappointed that you felt that the room didn't offer good value for money. Our... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 2 nights on Wednesday the 16th and had the most fantastic time! The hotel is lovely with good rooms and lots of nice perks like te lifts! The entertainment at night is fun for all and very enjoyable as well. We ate in both the secret garden and the emperors grill and the food was excellent... More

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Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay at the Alton Towers Hotel, we're extremely pleased to hear you've enjoyed our Entertainment and restaurant offering and we'll pass your compliments on. We thank you for visiting, and we look forward to welcoming you back to the Resort soon!... More

Northampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just got back from 2 fantastic days at the Alton Towers Resort Hotel. We stayed in a family room which consisted of a double bed, single and another pull out single bed, ideal for my 12 and 8 year old.(room 231) The rooms were ideal and we certainly did not suffer from any noise from the corridors or the entertainment.... More

Was this review helpful? Yes 1
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for your 5 star review on Trip Advisor! We're extremely pleased you enjoyed your stay at the Alton Towers Hotel, in particular eating at Secret Garden Restaurant. We're delighted to hear your daughter had a fantastic birthday with us. We thank you for visiting, and we look forward to seeing you at the Resort again soon.... More

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Additional Information about Alton Towers Hotel

Also Known As:
Alton Hotel Tower
Alton Hotel
Address: Alton Towers, Alton ST10 4DB , England
Location: United Kingdom > England > Staffordshire > Alton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Alton
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure!Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

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