We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alton Towers Hotel

Alton Towers, Alton ST10 4DB, England
Alton Towers Hotel
Write a Review

1,653 reviews from our community

Traveler rating
    573
    539
    323
    133
    85
See reviews for
806
282
5
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1653)
  • Mar-May only
    (423)
  • Jun-Aug only
    (503)
  • Sep-Nov only
    (445)
  • Dec-Feb only
    (282)
All months
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall a good experience with a nice themed room parking close to hotel and a good meal. Negatives were check in at 3 and check out at 10(does it take 5 hours to clean a room) and queues. Just because it is a way of life in the theme park doesn't make it acceptable at breakfast and at the bar... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in a Woodland Lodge on our first night, they are brilliant, really magical for kids. Had dinner & breakfast in Crooked Spoon which was nice. We had such a good time we decided to stay a 2nd night, lodges were fully booked so we stayed in a Moon Voyager room in Alton Towers Hotel, again was magical for... More 

Was this review helpful? Yes
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Lst85, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you had a fantastic short break at the Resort celebrating your daughters birthday! It's great that you enjoyed all aspects of your stay, from the Enchanted Village, to the Alton Towers Hotel and our Resultants. Thanks again for your... More 

aberdeen
Contributor
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from a couple of days at Alton Towers with our two children who are preschool age. The hotel was welcoming and, although we had to wait until a little after 3pm for our room to be ready, the staff were helpful and made some good recommendations for dinner while we waited. The room was fine, if... More 

Was this review helpful? Yes
berkshire
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Myself and 2 friends stayed in a Woodland Lodge for one night. It wasn't one of the big tree houses but it was still special. As it is just joined to one other lodge means it's very quiet. I once stayed in the Lego land Hotel Windsor and it was so noisy with kids running up and down and doors... More 

Was this review helpful? Yes
Durham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Booked this stay very last minute and have stayed many times before but this time I was disappointed with noise outside the room coming from the entertainment which because I have some disabilities and am on lots of medication I am unable to partake in the evening shows. So I was in my room with my daughter watching or trying... More 

Was this review helpful? Yes
Kinross, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at Alton Towers Hotel it was fantastic. We went for 3 nights with my Daughter and 2 Granddaughters we stayed in on of the Themed rooms and it was well worth the money. The staff were all very helpful we ate in the two restaurants the food was great. One off my Granddaughters has got allergies and they catered... More 

Was this review helpful? Yes
St Helens, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Alton Towers Hotel is absolutely fantastic. The staff, restaurants and bars are all wonderful. We stayed in the Honeymoon suite and although expensive, it was so totally worth it! Everything about the room was perfect and with a bottle of champagne and Belgium chocolates, we really could not ask for more! I would highly recommend.

Was this review helpful? Yes 1
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Michael D, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you had an enjoyable stay at the Alton Towers Hotel in our Arabian Nights Room. We are pleased that you found our staff, restaurants and bars to be great too! We hope to see you again soon. Best... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Just spent an excellent evening at Alton Towers Hotel. Wonderful night with the most attentive staff at the Bar - "Robin" and "Jola". First class entertainment on the Ship from "David" ... he manages to sing to West End standards whilst engaging us all. He genuinley makes every family / group feel like the "Guest of honour". Thursday night in... More 

Was this review helpful? Yes
UK
Top Contributor
53 reviews 53 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Brought my elder daughter to stay here five years ago and the place doesn't seem to have changed much at all. Rooms are very basic, though the bathrooms are fine (and clean). Ate at the Secret Garden Restaurant - who managed to accommodate 12 of us at reasonably short notice, and was surprised how good (and reasonably priced) the food... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Sal72, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your experience post visiting us, and particularly in the delay in finding your daughter's teddy. Your husband did speak to myself directly over the phone regarding your experience, to which we liased with housekeeping to find the bear... More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

we stayed one night on the21/4/15 in main hotel after a day in the theme park the room was great and the bed was really comfy and the restaurant (secret garden ) is great too the staff where polite and very helpful will go again soon.

Was this review helpful? Yes
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Malcolm T, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your recent stay in the Alton Towers Hotel! We do aim to provide a fantastic memorable experience for all our guests, and we're pleased to hear your feedback from our stay. We thank you for visiting, and look forward to welcoming you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

449 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (427)
Viewed
Bathroom (28)
Viewed
Hotel & grounds (137)
Viewed
Room/suite (109)
Viewed
Pool/beach area (7)
Viewed
Family/play areas (8)
Viewed
Dining (9)
Viewed
View from room (19)
Viewed
2:55
Videos (1)
Viewed
Other (109)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (16)
Viewed
Dining (3)
Viewed
Room/suite (1)
Viewed
Family/play areas (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question