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All 4 Alton hotels

Alton Towers Hotel

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Alton Towers, Alton ST10 4DB , England
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Alton Towers Hotel
Ranked #3 of 4 hotels in Alton
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1,340 people have reviewed this hotel

Traveler rating
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    271
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    73
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655
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
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English first
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
5 of 5 stars Reviewed today NEW

You would not think that this hotel is based on the alton towers theme park. In my personal opinion this cannot be judged against splash landings as they are two completely hotels. We have stayed at splash landings more times as we have only stayed here the once. The alton towers hotel doesn't exaggerate things like splash landings which gives... More

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Cardiff, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Could not fault the cleanliness of the rooms it was spotless. There was so much choice at breakfast it catered for everybody. Most of all the customer service was fantastic, couldn't fault the staff they were great. Would like to say a huge thank you to the manageress working Friday night she was able to solve a problem we had... More

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Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear StacyH123, Thank you for your 5 star review on Trip Advisor. We're pleased you enjoyed your stay in the Alton Towers Hotel, and found our hotel clean and comfortable. We take great pride in our Resort, and therefore we're delighted to hear you found our staff friendly and helpful. We shall pass your comments onto our team as they'll... More

Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I would firstly like to commend the staff, they were amazing. They sorted out filling helium balloons for me and put them in the room for a surprise to my boyfriend. They also were very helpful for everything, any question we had that answered. Great staff base. The rooms are spacious and very clean. We stayed in one of the... More

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Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Mia959, Thank you for your review on Trip Advisor. We're pleased you enjoyed your stay in the Alton Towers Hotel, and found our staff amazing! We're also pleased to hear you found our beds comfortable, and you found our Secret Garden Restaurant Quality to be brilliant. We're sorry to hear you found our Entertainment and Flambo's needing attention. We... More

Kent
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been visiting every year since i was 5 and i am now 21. It is the most magical place in the world! A must if visiting the theme park! Breakfast in the morning will set you up for an exciting day ahead and the evening entertainment and staff are amazing (especially in October - scarefest!) the rooms are... More

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Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Keam1234, Thank you for your 5 star review on Trip Advisor! We're pleased you enjoyed your stays in the Alton Towers Hotel, and visit every year. We do believe we're the most magical place too! We're pleased you enjoy our Breakfasts and evening entertainment, and find our staff amazing! Our lifts are certainly a great touch, we're delighted to... More

East Yorkshire
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Love this hotel, its perfect for children and adults, meals and drinks are a little pricey but its worth it, a really magical stay, spalsh landings is equally as good, its more geared up for families, the pool is amazing and so much fun

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear SFCUK, Thank you for your review. We are delighted that you enjoyed your recent stay at the Alton Towers Hotel, and found it to be a magical experience. We look forward to seeing you again soon! Best wishes, Charlotte Alton Towers Resort More

Haverhill,Suffolk
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for 1 night back in July at the Alton Towers Hotel in a standard room that slept 5. We had free park tickets that we had collected with the Sun newspaper that also entitled you a half price stay. We only paid £126 including breakfast for 2 adults & 3 children aged 2,6 & 10. I thought that... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear shel_8, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a lovely short break with your family at the Alton Towers Hotel in July. It's great that you enjoyed using both the Theme Park and Water Park too, and enjoyed your breakfast in the Secret Garden Restaurant,... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel very quirky and different. Very clean and good sized comfy rooms, room was absolutely boiling with no air-con a fan was provided though. Very expensive to eat at hotel we visited a Weatherspoons 15mins away. Breakfast lovely but very busy and were seated right next to the door with constant traffic so I couldn't enjoy it, Also had to... More

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Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Laura B, Thank you for your review on Trip Advisor. We're pleased you enjoyed your stay in the Alton Towers Hotel, finding us very clean in a comfortable environment. We're sorry to hear you found some difficulties with your stay, however we're pleased our Hotel Manager was able to resolve these to your satisfaction. We are working on a... More

Oxford, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband, 2 teenage sons and I stayed in the hotel for 1 night. This was our third visit and once again we had a great time. Our room, although not spacious, was adequate in size and the beds (a double and a single with a pull-out mattress underneath) were very comfortable. We were given 6 pillows for the 4... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear DebbieNix, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a fantastic short break at the Alton Towers Hotel recently and found our staff members to be so helpful and polite. It's great that you took advantage of Early Ride Time, and enjoyed the Woodland Walk to... More

London
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we have stayed at this venue on a number of occasions previously, based on this most recent visit I have to say there has been much improvement particularly in the level of service, cleanliness, some upgrading of the rooms/bathrooms and most notably the quality of food on offer. We only stayed for one night and didnt visit, or use... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear LondonValkyrie, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you noticed such a huge improvement since your last visit, and enjoyed all aspects of your stay. We really hope to see you again soon! Best wishes, Charlotte Alton Towers Resort More

Kent, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here with my family 5 times over the last 4 years. We prefer AT hotel over splash landings but there's not that much in it. We personally prefer the Secret Garden restaurant and the entertainment set up in the evening. You really must reserve a table if you want to eat in the evenings as they get... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Michele R, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you are a regular visitor to the Alton Towers Hotel, and have a fantastic time during your short breaks with us. We're pleased that you enjoyed your evening meal in the Secret Garden Restaurant and family themed entertainment.... More

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Additional Information about Alton Towers Hotel

Address: Alton Towers, Alton ST10 4DB , England
Location: United Kingdom > England > Staffordshire > Alton
Price Range (Based on Average Rates): $
Also Known As:
Alton Hotel Tower

386 photos of this hotel

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure!Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 
Number of rooms
175

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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