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All 4 Alton hotels

Alton Towers Hotel

Alton Towers, Alton ST10 4DB , England
Hotel amenities
Alton Towers Hotel
Ranked #2 of 4 hotels in Alton
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1,139 people have reviewed this hotel

Traveler rating
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    236
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    64
See reviews for
549
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Wallasey, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Just returned home from a 2 day break at the Alton Towers hotel, with my two children (2 and 9 years old). We all had a great time! I was a little worried about the room from reading the reviews on here, but our room was fine. We stayed in a family room for four, which had a double bed... More

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Cleethorpes, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

When you drive down the leafy back roads into Alton you begin to slowly be pulled into the world of the Towers, the road down to the car park is filled with an underlying atmosphere of excitement until you turn and see the flying car fountain and that's when the magic begins. The hotel is magnificent, the parking plentiful for... More

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blackpool
Top Contributor
50 reviews 50 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed just one night at the Alton Towers hotel - the hotel is really very nice with great themed rooms and excellent, friendly, helpful staff. We managed to get a Moon themed room - fantastic for 7 year olds but not so cool for my 19 yo son :-) The Moon room has a handy partition between the adult and... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are pleased that your family enjoyed staying in a Moon Voyage Room at the Alton Towers Hotel! We are glad that your 7 year old enjoyed the theme of the room and playing on the Xbox. However we are very disappointed that you stay... More

Maidstone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Recently visited the Theme Park and stayed at the Alton Towers Hotel. The theme park was excellent, both my daughters loved it and we spend a lot of time doing a number of rides which was great. The Water Park was not great but acceptable. The hotel accommodation was standard if I may say that, but the double beds were... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are pleased that you and your daughters enjoyed your stay and visit to the Theme Park. We are glad that they had a great time experiencing our section of rides and attractions. However we are disappointed that you felt that the Water Park and... More

2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Just come back from visiting the Alton Towers Resorts with the family. Amazing holiday, the kids loved the park, the rides were amazing. We stayed at the Alton Towers Hotel itself so got to use the Early Ride Time which made it easier to do some of the rides a few times before the gate opened to all visitors. The... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor, we really appreciate receiving feedback from all of our guests. We pleased that overall you had a fantastic short break with us and your children enjoyed all of the rides and attractions that we have to offer in the Theme Park. It's great that you... More

Sheffield, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The booking process was really good and all staff I spoke to were very helpful. Reception staff during check-in were friendly, polite and helpful. I didn't find any other staff throughout the hotel so though. Most were disinterested and looked bored. We stayed in a top level room which I understand to be the best. The room was nice, although... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, We are pleased that overall you enjoyed your stay in the Arabian Nights Room at the Alton Towers Hotel especially the champagne provided on arrival and the jacuzzi bath! We are glad that the staff you encountered during the booking progress and when checking in were helpful and polite. All of our employees are trained to the highest... More

Warrington, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Alton towers hotel every year since it opened , and each year it does improve .The splash landings hotel is very nice but if you are looking for a family room the original Alton towers hotel is slightly bigger . We always go for a buffet dinner one of the nights we stay because we... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are pleased that you enjoyed your recent stay at the Alton Towers Hotel, and as very regular visitors have noticed our continued improvements. We are pleased that all of our staff were helpful and attentive during your stay and you enjoyed eating in the... More

Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 days ago NEW

Rooms are good sized unfortunately the towels and toilet was in a dirty state we complained and had the room changed with an apology off the manager, I appreciate this is the festive season therefore was rather busy but there's no need for sloppiness, food standard nothing to shout about, my overall opinion over priced and over rated

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are sorry to read the comments you have made about the room that you stayed in during your stay with us and we sincerely apologise that the cleanliness of the room was unsatisfactory. This is not our usual level of service so we are... More

Wilmslow, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I made my booking over the phone, spoke to a lovely gentleman and managed to get a great last minute deal for a one night stay for myself and my two little ones (3 and 5). I had read the reviews of hotel rooms and wanted to be away from the noise especially for bedtime. Andrew, the guy who booked... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete such a detailed review on Trip Advisor. We are delighted that overall you had a fantastic time at the resort and enjoyed your visit to the Theme Park. We are glad that the research you did online before your visit helped you to make the most out of your stay.... More

Aylesbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Super family hotel, we are a couple with 3 boys under 11,9 & 5. The room was clean and comfortable and met our needs perfectly. We had an evening meal which was of a great standard and reasonably priced with our Merlin Pass discount. The in hotel entertainment superb the Staff friendly and informative. Easy quick parking and transfer to... More

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Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete a review on Trip Advisor. We are delighted that you enjoyed your short break at the Alton Towers Resort and appreciate your compliments regarding our staff, rooms, evening entertainment and restaurants. We are glad that you found all aspects to be of a high standard and would recommend the Alton... More

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Additional Information about Alton Towers Hotel

Also Known As:
Alton Hotel Tower
Alton Hotel
Address: Alton Towers, Alton ST10 4DB , England
Location: United Kingdom > England > Staffordshire > Alton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Alton
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure!Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

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