Booked a 1 night stay to include 2 days in the theme park with my sister and our children all under 5. We arrived at 9 am and having noted previous comments here checked in to the hotel and booked a table for dinner later. This then allowed us to pick up our tickets and go to the park and... more

Well tital says it all really, they can get away with charging extortionate rates because they're in the heart of alton towers without a decent hotel for miles. Couldn't eat in the evening, you had to book hours before hand (which we were never told) and then told there was nothing all night, by which time we had both had... more

I checked in twice in one month with my family into the hotel, firstly, they have a very late check-in 1500 hrs & an early check out of 1000 hrs. The check-in is very inconvenienceing, and if you request a late check out they want £ 50 for late check-out upto 1200 hrs, where as a rom for 4 incl... more

this hotel is the best one that ive stayed in with great theming around the park, we stayed in the nemesis room wich was themend around a monster and my bed was situated under the nemesis eye not for the faint hearted, the lifts was something that i had not expierinced before once again with the nemesis theme tune playing,... more

Check in - smooth and professional if somewhat scripted. Room Location - got to our room to find that is was really smelly (of the B.O variety), we left immediately and requested an alternative which was given with no fuss. Our room (350) faced the back of the hotel, with beautiful views over the pond and water fountain. Only down... more

Not my first visit to this hotel, but my first time celebrating New Year there. Was a bit pricey for the new years eve package but was definately worth it. The package included your room, waterpark entry, a meal, breakfast, and entry to the NYE party's (3 in total). We ate in the Flambo's restaurant in the Splash Landings hotel,... more

We have recently returned from a 2 night stay in the Tatty Teddy themed room at the Alton Towers Hotel. I have no problems with the hotel other than the price associated to the room and the facilities thereof. The hotel is clean and the staff helpful, but the room we were allocated was not up to scratch for the... more

We are just back from our first trip to Alton towers and wanted to reassure anyone going that you have made the right choice.The staff at the hotel are very friendly especially the breakfast waiters who are efficient without being interfering. The breakfast has lots of choice, is well cooked and well presented. The Secret Garden restaurant is a lovely... more

We realised the hotel was very expensive, but decided to stay because of the location (which wasn't so great when the monorail broke down and we had a 20 minute brisk walk back from the theme park) and early access to the rides. Probably the lowlight was when we found human (we hope) hair beneath the cheese in a child’s... more