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All 4 Alton hotels

Alton Towers Hotel

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Alton Towers, Alton ST10 4DB , England
Hotel amenities
Alton Towers Hotel
Ranked #3 of 4 Hotels in Alton
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1,397 reviews from our community

Traveler rating
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    282
    116
    75
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684
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Peterborough, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed on business after a meeting in the conference centre. The staff were friendly and welcoming throughout both hotels and the conference centre. Rooms were fine and double bed comfortable (didn't try the bunk bed!) Room was a bit warm but a fan was supplied Very extensive choice for breakfast and very tasty. Great fun place to stay on business... More

Was this review helpful? Yes 1
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Jamie O, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your stay in the Alton Towers Hotel, finding our staff friendly and welcoming! We're pleased to hear you found your bed comfortable, and enjoyed our extensive range of breakfast items in the morning too! We thank you for visiting, and look forward to... More

Southwick, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband ,myself and our 9 year old daughter stayed at splash landings hotel on a fri and sat night sept 2014. Staff could not do enough to help. Rooms were good. Maybe a little tired looking but clean, comfortable and quiet. Breakfast which was included in the price was more than adequate and plenty of it buffet style. The... More

Was this review helpful? Yes 2
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Luckylocky2103, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your stay in the Splash Landings Hotel, enjoying the Entertainment and Amenities we have to offer across the Resort. We take great pride in our Resort, and we're pleased to hear you found our staff helpful, and enjoyed your meal in the Secret Garden... More

Scotland, Livingston
Contributor
20 reviews 20 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Me and two friends stayed here, the hotel was lovely, staff was great and food was beautiful. The room sadly was a bit of a let down, I booked three adults and thought we would get a room with three single beds, we had a double and bunk beds which were not that comfy. We would stay here again but... More

Was this review helpful? Yes
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear EricaM132, Thank you for your review on Trip Advisor. We're pleased you enjoyed your stay in the Alton Towers Hotel, finding our hotel lovely and staff great. We're sorry to hear our room did not live up to your expectations. Our rooms include a Double Bed and either a Bunk Bed or Pull out bed. You can call our... More

1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

This was probably the fourth time staying at alton towers and would probably definitely be our last. After looking forward to a short break away we were very disappointed. The room we stayed in was dark and not the cleanest the bath still had long black hairs in it and the carpets looked stained and tired the restaurant was very... More

Was this review helpful? Yes
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Ghydc, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear you were disappointed with your stay. We take great pride in our Resort, and provide many Restaurants to enjoy throughout our Hotel. We're sorry to hear you felt you did not receive great value from Flambo's, however Secret... More

1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We had a 2 night stay in splashlandings hotel on 3/9/14-5/9/14 upon unpacking our items my 11 yr old daughter pulled out a drawer and a plastic bag fell out she picked it up and called me I immediately called my partner who aggred it was drugs! We stored the bag away and rang reception to instantly call to room... More

Was this review helpful? Yes 2
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Kljones2010 We have read your post with shock and surprise given we have been in constant email correspondence with you. More than that, your comments completely misrepresent the situation and our on-going discussions. To be clear we dealt with the situation at the time swiftly and comprehensively as soon as it was brought to our attention, and we re-accommodated... More

Bognor Regis, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had an amazing time, hotel staff were friendly and helpful, great young fella singing in the evening, lovely food in the garden restaurant, ash our waiter was friendly and helpful too. Great clean rooms.

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Richard W, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you enjoyed all aspects of your recent stay at the Alton Towers Hotel, and hope to welcome you back to the Resort in the future! Best wishes, Charlotte Alton Towers Resort More

Leeds, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed hererecently for work and found the hotel and room to be very dissapointing. The hotel in general needed some renovation as it is quite dated but the room - everything from the furniture to the carpets and curtains needed replacing, it felt old, worn and unclean - luckily i was only staying one night. The room keys constantly failed... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Mpagedesign, We are sorry to read that you left feeling disappointed with your recent stay at the Alton Towers Hotel. We are disappointed that you felt that the Reception Team were rude towards you, this isn't our usual high customer service standard and we apologise for the problems that you experienced with your room key. We will be sure... More

Billericay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have just returned from a weekend away at Alton Towers Hotel. I stayed with three friends (aged 28-31) and we all shared one room. We had an excellent stay and we really couldn't fault it. We shared a room between 4. The room was plenty big enough. The girls took the double bed and the boys shared the bunk... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Lufbra_Girl, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a great short break at the Alton Towers Hotel. We are glad that you enjoyed your evening meal and breakfast in the Secret Garden Restaurant, and will be sure to pass your comments onto your waitress, Ness.... More

Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have read a lot of negative reviews about Alton Towers Hotel & in my opinion these are from the people that want 5 star treatments for 2 star prices. People need to take into consideration that the hotel opened in 1980 which makes the hotel 34 soon to be 35 years old, so of course it’s going to have... More

Was this review helpful? Yes 1
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Alec S, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your stay in the Alton Towers Hotel, particularly enjoying our themed Moon Voyagers Room! We take great pride in our Resort, and we're delighted to hear you found our staff very friendly, and our Hotel clean and comfortable. We're sorry to hear you... More

London, United Kingdom
Top Contributor
61 reviews 61 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel and lovely rooms and the breakfast is fantastic. Comfy beds as well but very pricey. I think they factor in that you get to go to the park an hour earlier. With the 2 days in the park as well though this felt like a mini holiday so I would definitely recommend. Parking costs £6 anyway whereas it's... More

Was this review helpful? Yes
Peter F, Online Sales & Information at Alton Towers Hotel, responded to this review

Dear Mullen89, Thank you for your review on Trip Advisor. We're pleased you enjoyed your stay with us in the Alton Towers Hotel, finding our rooms lovlely and breakfast fantastic! We take great pride in our Resort, and we're delighted to hear you found your stay feeling like a mini holiday! We do offer free onsite parking with your hotel... More

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Additional Information about Alton Towers Hotel

Address: Alton Towers, Alton ST10 4DB , England
Location: United Kingdom > England > Staffordshire > Alton
Price Range (Based on Average Rates): $
Also Known As:
Alton Hotel Tower

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