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Alton Towers Hotel

Alton Towers, Alton ST10 4DB, England
Alton Towers Hotel
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1,684 reviews from our community

Traveler rating
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    327
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    89
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823
288
5
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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bolton, england
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Well we have just got back from a night at Alton Towers hotel and despite my reservations following some negative reviews and low quality photos, we were pleasantly surprised and had a really lovely time! We started off by being upgraded from a Superior explorer room to a Supremium Moon Voyage room which had bunk beds and X box (not... More 

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Derby, England, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Although on a business trip, I found the aura around The Alton Towers Hotel very desirable fom the point of view of a family with pre-teenage children. Unusual features appeal to the child in everyone, while the adult aspects - good food, attractive bars, gardens etc - are equally appealing.

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1 review
5 of 5 stars Reviewed yesterday NEW

We came to Alton Towers Hotel last year for my partners 40th birthday with friends and family. The hotel staff were brilliant from beginning to end and we all had an amazing time. Reservations team helped to make my partners birthday extra special with a room upgrade and a lovely gift in the room. They helped us with bookings for... More 

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Guildford, United Kingdom
Top Contributor
57 reviews 57 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay in the Alton towers hotel, we have stayed in splash landing hotel before. We really enjoyed our stay here and as a personal opinion we prefer this hotel to splash landings. Wish bed was a bit more comfortable. The shower is fantastic possibly the best one I've ever used. Will definitely return to this hotel.... More 

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently stayed in the main hotel with our grandson in a regular room. First impression was the hotel and rooms were very tidy and clean, upon closer inspection there was some nail clipping stuck in the carpet alongside the bed, but that was the only complaint with regards to cleanness. The décor in the rooms was of good standard and... More 

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Newcastle upon Tyne, United Kingdom
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked here around three weeks in advance on approach the hotel looks clean, car parks and the settings are well presented. Upon closer inspection the hotel could do with a lick of paint and its starting to look like it needs a bit of TLC. Checking in seamed to take ages and after alot of faffing about we finally got... More 

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Doncaster, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We decided to book into one of the resort hotels as a family of 4 with an age range of 5 to 46, from the start we were not impressed with any aspect of the customer service, if the place had been staffed by corpses we feel we would of had better customer service. We discovered that the booking we... More 

Was this review helpful? Yes 4
Hartlepool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My Family and i have stayed at the hotel every year for the last 9 years some times up to 4 times every season and it never fails to deliver with its charm and magic from the seacret garden restaurant to the evening entertainment even the the lifts are magic the staff are friendly and allways on hand to help... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

Came here for my 20th birthday in 22nd March 2015 (I'm a big kid at heart) the first week it opened for the season. Booked a package over the phone with the reservations team including 2 day theme park passes, twin room for me and a friend and same day water park pass also, excellent service, great price also! Staff... More 

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Worksop, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Generally I never feel particularly compelled to write a review, but couldn't resist for Alton towers hotel. We are a family of four n regularly do the usual haunts of a family with young kids (butlins, Disney, haven etc) and I have to say the customer service at Alton towers was second to none, every member of staff from the... More 

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Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear KarenHib28, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Alton Towers Hotel! We do work hard to ensure all our guests have a fantastic and memorable experience with us, and we're pleased to hear from your review! Your compliments shall be passed onto the Hotel teams. We... More 

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