We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alton Towers Hotel

Alton Towers, Alton ST10 4DB, England
Alton Towers Hotel
Review This Hotel

1,620 reviews from our community

Traveler rating
    557
    527
    321
    132
    83
See reviews for
787
278
4
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1620)
  • Mar-May only
    (389)
  • Jun-Aug only
    (503)
  • Sep-Nov only
    (445)
  • Dec-Feb only
    (283)
All months
Kent, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We ( myself, my mum and my 2yr old son), have just returned from a 1night stay at the hotel. We stayed in the moon voyage room and were not at all disappointed. From the moment of booking to leaving the hotel we experienced friendly, professional and extremely helpful staff. The rooms were spotless, the beds soooo comfortable and the... More 

Was this review helpful? Yes 1
AltonTowersResortTA, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Nikki5213, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you had such a fantastic short break at the Alton Towers Hotel recently. It's great that you enjoyed all aspects of your stay, and found our members of staff to be so happy and helpful. We're really appreciative of... More 

Derby
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Don't get me wrong, if you have kids the hotel is set up to give them the time of their lives. But at a cost. We stayed here for the opening weekend of this season, we enjoyed the water park, stayed a night and then went to the theme park. After a fabulous time in the water park, we came... More 

Was this review helpful? Yes 1
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Mystikal, Thank you for taking time to review us on Trip Advisor. The Alton Towers Resort caters predominantly for our Family guests, and therefore our Hotels are designed to accommodate and provide the best experience for our families, however we also cater for our guests without children too. We're sorry to hear certain aspects of your stay were not... More 

Exeter, United Kingdom
Top Contributor
181 reviews 181 reviews
66 hotel reviews
391 helpful votes 391 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Myself and friends are regular visitors to Alton Towers, all of us being pass holders and stay in the hotel 7-8 times a year. I don't leave a review for every visit but feel compelled this time. 10 of us stayed in Alton Towers hotel last night (Saturday) for opening weekend. 4 of us stayed in the Moon Voyager room... More 

Was this review helpful? Yes 3
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear GaryH_UK, Thank you for taking time to review us on Trip Advisor. We're pleased you enjoyed your stay in the Moon Voyagers Room within the Alton Towers Hotel, finding this room excellent! We take great pride in our staffing across the Resort, so we're pleased to hear your feedback from your meal within the Secret Garden Restaurant. We're sorry... More 

Chester, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night with my daughter and granddaughter. We had bed & breakfast and water park tickets. No complaints, room was great, food in the secret garden restaurant was ok although a bit on the pricey side and evening entertainment was pleasant. All the staff were lovely and very friendly. My granddaughter had a magical time.

Was this review helpful? Yes 1
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear rilliesmate, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your recent stay in the Alton Towers Hotel, taking advantage of our offseason Waterpark short break offer! We do take great pride in our Resort, and so we are also pleased to hear your views on our evening entertainment, and our... More 

Portsmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

It may be a little pricey, but it was certainly worth it. Made the weekend so much better, easy and priory access to the park with the benefit of a great restaurant and activities for the kids. Couldn't recommend it more for a great weekend of family fun.

Was this review helpful? Yes 1
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear petersilk, Thank you for your 5 star review on Trip Advisor! We're delighted to hear your family enjoyed a stay in our Hotel last year, and found our location to be of great convenience whilst visiting for our Theme Park! We take great pride in our Resort, and so we are also pleased to hear you found our restaurant... More 

Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Alton Towers hotel last weekend in a Peter Rabbit room, and even our 3 year old was underwelmed. The room was outdated, with a tiny fridge dumped in the bedroom. There was a single bed in the corner and a double bed in the middle of the room, which was dark and dingy. Considering the theme... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear --J1mb0--F, Thank you for taking time to review us on Trip Advisor. We're pleased you enjoyed your visit to the Waterpark, which was included in your offseason short break offer! We take great pride in our Resort, and we're sorry to hear your views regarding our Peter Rabbit Themed Room. This room is themed to a burrow, so the... More 

Wigan, United Kingdom
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed for a 1 night break with family booked on a special offer via alton towers website, we were very pleased. hotel is lovely, room was nice, beds comfy and all facilities as expected - drink making, toiletries, hair dryer. staff were all very friendly. we ate in on site restaurant and were very pleasantly surprised, food was lovely, price... More 

Was this review helpful? Yes 1
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear 1982jules, Thank you for your 5 star review on Trip Advisor! We're delighted to hear your family enjoyed a recent stay in the Alton Towers Hotel, finding our hotel lovely and full of amenities to cater for your family. We take great pride in our Resort, and so we're delighted to hear you enjoyed your room, our evening entertainment... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here in September (in the celebration room) and apart from the noise from an event on we had no complaints and had a wonderful time. This time we stayed in the Splish Splash room. The room looks fabulous, lots of little details, great bathroom and the big duck is fun! But the mattress! You could feel every spring... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Katiefish85, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're pleased you enjoyed your previous stay in the Celebration Room, and found plenty of fun little details in the Splish Splash Room during this stay! We take great pride in our Resort, and aim for a fantastic and memorable stay for... More 

Bedford, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Decided to visit on a whim and got a, what I thought based on the cost of themed rooms, reasonable deal for 1 night stay will water park tickets. Obviously out of season, but still surprisingly busy. The front desk were helpful and efficient. Nice quick check in. I'd booked a family room and I was a bit dissapointed on... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Daniel T, Thank you for taking time to review us on Trip Advisor. We're pleased to hear that you both enjoyed your stay in the Alton Towers Hotel, and found our Reception team helpful and efficient during your check in. As a Theme Park Hotel, we do only offer Themed rooms - to differentiate us to staying away from... More 

Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited end of February on a B+B basis + tickets for the waterpark. Very satisfied for what we paid. I requested cot bed and on arrival all was ready.Our 2 little girls enjoyed discovering the room which was basic but clean and there was everything from kettle to iron and board.I found the room well organised yet a bit... More 

Was this review helpful? Yes 1
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Desi_Peneva, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you all enjoyed your recent stay in the Alton Towers Hotel, finding great value for money through our off-season packages! It is great to hear that you found your room very comfortable, and that we provided all amenities that your family may require.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

438 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (416)
Viewed
Room/suite (104)
Viewed
Hotel & grounds (135)
Viewed
Bathroom (25)
Viewed
Pool/beach area (7)
Viewed
Family/play areas (8)
Viewed
Dining (9)
Viewed
View from room (19)
Viewed
2:55
Videos (1)
Viewed
Other (108)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (16)
Viewed
Dining (3)
Viewed
Room/suite (1)
Viewed
Family/play areas (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question