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Splash Landings Hotel

AltonTowers, Alton ST10 4DB, England
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1 room 1 guest
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Splash Landings Hotel
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1,736 Reviews from our TripAdvisor Community

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Traveler rating
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    379
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    110
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999
211
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (1736)
  • Mar-May only
    (482)
  • Jun-Aug only
    (657)
  • Sep-Nov only
    (356)
  • Dec-Feb only
    (241)
All months
north east england
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a one night stay at the hotel with two days in the theme park. 2 adults and two children age 1 (20 months) and 4. Good points first: -No issues with parking, clearly sign posted and ample parking. -Parking free. -Fun reception area kids loved it. No issues checking inn. -Room was as described and what i expected.... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear johnstu, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your children enjoyed their stay in the Splash Landings Hotel. We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear the positives from your review. We're sorry to hear the issues which affected... More 

Walsall, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My mom and I visited for a night stay. It was a lovely hotel. Mom thought the carpet was dirty in the hallway to our room and then she realised it was a sand pattern on the carpet, which she loved when she realised. The room was spacious and most importantly clean with plentiful supply of biscuits and tea/coffee. Staff... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear RiaCrowley, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Splash Landings Hotel! We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear our employees were extremely friendly and helpful throughout your stay with us! We thank you for visiting,... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

we stayed 3 nights and overall had a brilliant time. The water park was excellent and the main theme park was better then we expected. We have been to legoland, chessington and thorpe park on many occasions and alton was so much better. The food was good, with the meal at the emperors grill one of the best I have... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Paul E, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Splash Landings Hotel! We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear from your review. We're sorry to hear your stay was affected by heat in your room,... More 

Manchester, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Don't get us wrong - the staff were lovely and tried their best at hospitality but this is a place we'd never return for a long time. Food choices are of poor quality but the other families didn't really help leaving their children to run around, causing chaos such as splashing around the ice cream factory, walk around the tables... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Country_revellers, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your stay did not live up to your expectations. If you do wish to discuss your stay further, please email Guest.Relations@alton-towers.com, and a member of the team shall be in touch. We thank you for visiting, and look... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

We stayed for two nights from 21st August for my daughters 7th birthday. We were surprised how nice the evening meal was in the splash landings restaurant, as usually a buffet isn't that good. However with such a variety of foods such as Carvery, curry, Mexican and rotisserie chicken, followed by white and milk chocolate Fountain, we were very impressed.... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Guest, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Splash Landings Hotel, particularly to hear you enjoyed your meal in our Flambo's Exotic Feast! We're sorry to hear your stay was affected by the heat in your room. Your comments shall be passed onto the development team... More 

Yorkshire, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel in great for its location to a brilliant theme park and water park but hotel walls are so thin we barely got any sleep. Could here every conversation in the room next door. Food in the buffet restaurant was above average. Overall hotel could do with a make over

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Sj1811, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're pleased to hear that you found our Hotel in a great location, and to hear your views on our Theme Park and Waterpark! We're sorry to hear your experience within our rooms. We do provide a Dedicated Guest Relations team within... More 

Worcester, United Kingdom
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked as a surprise birthday treat for my young daughter. Check in was way too long, confusing and took 3 members of staff. Staff member hadn't listened to what I said so had gone off on a tangent to her colleagues! Room on arrival was clean but tired and dated and hot! This hotel was probably great decor wise when... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear sophandizzysmummy, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your stay did not live up to your expectations. We do aim to provide a fantastic and memorable experience, and your comments shall be passed onto the development team for their review. If you wish to discuss your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had 2 rooms at splash landings for ourselves, son, daughter in law and 3 grandchildren. We were advised to book table for dinner when we made the hotel booking. We booked a table in flambos for the first night and decided to make our mind up about where to eat in the second night once we had arrived. The... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Wobble31, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your stay in the Splash Landings Hotel! We do strongly recommend booking your evening meals in advance to prevent any disappointment, and to ensure a time which suits your family. We are also sorry to hear your experience whilst awaiting the... More 

Wigan, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When the wife booked it I wasn't convinced. I was pleasantly surprised with everything but the icing on the cake was the kids entertainment early evening. The magician/funny man was fantastic even had me laughing. Funny thing was I was not expecting anything so it really made the trip better. Rooms are perfect for the occasion, location great, parking free,... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear SuperDaveBrown, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Splash Landings Hotel, and to hear we surpassed your expectations! It's also great to hear you loved our evening Entertainment - your compliments shall be passed on! We thank you for visiting, and look forward to welcoming you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

100% thoroughly enjoyed our stay here. Staff were fantastic. All lovely and clean everywhere! Food was nice. We all had no sleep due to the heat in our rooms and it wasn't even a hot weekend! My son was sick everywhere in our room😷 he was so hot bless him. It really concerned me how hot it was even in... More 

Was this review helpful? Yes
Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear laurensmed, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your stay in the Splash Landings Hotel, particularly enjoying our evening Entertainment! We're pleased to hear our employees were fantastic too. We are sorry to hear your stay was hampered by your room being hot. Your comments shall be forwarded onto... More 

Hotel Review Summarization

What travelers say

  • Theme park(80)
  • Water park(6)
  • Bunk bed(6)
  • Very good(5)
  • Evening meals(4)
  • Chocolate fountain(3)
  • Ice cream(3)
Questions? Get answers from hotel staff and past guests. Ask a question

368 photos of this hotel

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Room/suite (99)
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Hotel & grounds (75)
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Pool/beach area (27)
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Dining (12)
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Bathroom (14)
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View from room (13)
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Family/play areas (7)
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Other (116)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Dining (1)
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Pool/beach area (1)
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