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Splash Landings Hotel

AltonTowers, Alton ST10 4DB, England
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Splash Landings Hotel
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Ranked #4 of 4 Hotels in Alton
A recent review
4 of 5 stars reviewed 2 days ago
Lauren C Falkirk, United Kingdom
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1,529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Falkirk, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was really apprehensive about staying here as I had read the reviews before we left, we had a 2 night, Monday Tuesday stay here, myself, husband and our 2 year old. The atmosphere in the hotel reception is fun and welcoming. All the staff we encountered both hotel, spa and theme park were friendly, helpful and welcoming. Our room... More 

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Watford, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

well where do I start, checked in staff at reception lovely, got to room to find tv control not working took to reception which took them over a hour to bring back after just changing the batteries, no information given to us for breakfast etc. so had to make another trip to reception to ask where we go and what... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

3 families with under 4's went to Splash Landings/Alton Towers on the basis that the water theme park was inside the hotel. Assumed this would make the logistics simple - WRONG. You get to the entrance to the water area (1 set of stairs from the room), and they ask you to pay. Can't automatically bill to the room unless... More 

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Senior Contributor
32 reviews 32 reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

So we stayed at this hotel on the 17th April 2015 over night. When we checked in the staff were pleasant and very happy to help us. Unfortuantly even though we had paid £250 for our room, breakfast and park tickets we didn't realise tickets to the splash pool bit was not included and it would have cost us £50... More 

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Coventry, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for one night during the weekend after Easter (end of the school holidays). I had read some trip advisor reviews and wasn't sure what to expect but was very pleasantly surprised. The front of house gentleman in reception was fantastic and service from all staff was excellent. We ate in the buffet and the food quality and choice... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Kate J, Thank you for taking time to review us on Trip Advisor. We're pleased you enjoyed your stay in the Splash Landings Hotel. We do aim to provide a fantastic and memorable experience for all our guests, and we're delighted to hear your feedback, particularly regarding our Staff across the Resort! We thank you for visiting, and look... More 

Javea, Spain
Top Contributor
59 reviews 59 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As already said in a previous post, the reviews for this hotel vary greatly on what time of year you visit. My family and I stayed on 22 April and the waterpark was very quiet with no queues at all, but I would imagine it would be very different of a weekend or during the school holidays. We paid around... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear FizzyTiggs, Thank you for taking time to review us on Trip Advisor. We're pleased you enjoyed your stay in the Splash Landings Hotel. We do agree that this Hotel is particularly suitable for those with younger families, and we're pleased to hear your feedback from your stay. We thank you for visiting, and look forward to welcoming you back... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Hello Alton Towers, My family including my mum, my daughter (who is 2 years old), my 2 brothers and their girlfriends plus myself came to stay with you on Sunday the 12th of April at the splash landings hotel. After a fun filled day in the park we enjoyed a lovely meal in the secret garden restaurant and enjoyed the... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Natalie S, Thank you for your 5 star review on Trip Advisor! We're delighted to hear your compliments towards Penny, who is a Manager within our Accommodation. Our staff are a real asset to our Resort, and to hear how Penny has aided your family in ensuring you get to the hospital quickly is brilliant. Your compliments have been... More 

County Clare, Ireland
1 review
5 of 5 stars Reviewed 5 days ago NEW

I think it would be best to do this review in sections, but first a brief note: you get what you pay for. If we paid a lot more for this hotel, we probably would have been disappointed. I have also read a lot of reviews on Tripadvisor about the hotel and often a lot of the negative ones are... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear xxlovexxalicexx, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your stay in the Splash Landings Hotel, and to hear your comprehensive thoughts on your stay. As a Resort, we do aim to provide a fantastic and memorable experience for all our guests, and any negative comments and suggestions shall be passed on to... More 

Birmingham, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

The staff are friendly and helpful....however, the hotel itself is very, very poor. Checked in and off we went to our hotel room. It was filthy, the desk had dust an inch thick, the bathroom had black mould on the ceiling, the grout and seal all mouldy and it needed a good Hoover. It needs completely refurbishing, I asked to... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Celia B, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your visit did not live up to your expectations. We do provide a Dedicated Guest Relations team within the Resort Accommodation, who are available 24/7 to resolve any issues which may occur during your stay. They can... More 

Liverpool, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked a night in Splash Landings as part of a deal including two nights in the park. We were aware that, as a 20 year old couple with no children, the hotel was likely not designed for our demographic, however given that this was cheaper than the other on site hotels, we opted for it anyway. Upon arrival following... More 

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Peter F, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Betacross, Thank you for taking time to review us on Trip Advisor. We're pleased you enjoyed your stay in the Splash Landings Hotel, finding plenty of activities to enjoy across our Resort during your short break. You are correct in stating our Accommodation is available to explore for all Residents, regardless of where they are staying on site! We... More 

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