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Splash Landings Hotel

AltonTowers, Alton ST10 4DB, England
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Splash Landings Hotel
Best prices for: 1 room 1 guest
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Ranked #4 of 4 Hotels in Alton
A recent review
5 of 5 stars reviewed yesterday
Roxy30031 Durham
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1,589 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durham
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed here as a couple and can't wait to return with the kids. It's not tacky, it's themed and very well done. The rooms have plenty of space for a family, are spotlessly clean and have nice touches like smart TV and kids toiletries. The staff are friendly and attentive (though a bit slow behind the... More 

Was this review helpful? Yes 1
Bridgend, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked 2 days at Alton towers with our 4 kids ( 15,12,11,8) as none of us had visited before and were very much looking forward to it. We arrived at 9:30 on our first day keen to get in the water park ( which is attached to the splash landings hotel). The hotel was brightly coloured and no doubt... More 

Was this review helpful? Yes 1
East Sussex
Contributor
12 reviews 12 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Alton Towers hotel before but never in the Splash Landings so thought we would try. The decision to try it was driven by cost as it is the cheaper of the accommodation options at Alton Towers. The staff as always are very polite and helpful. The family room with smallish double bed and two bunk... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 4 days ago NEW

Stayed here with my school a few nights ago.Got crammed into a small room with (double bed,bunk bed and sofa bed) six people.First our meal was horrible(cold meat,nothing warm) and then our two room keys stopped working had to go down to the reception to a woman who was very polite but couldn't understand what I was saying because a... More 

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AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Holly F, Thank you for taking the time to complete a review on Trip Advisor. We're sorry if your recent short break at the Splash Landings Hotel did not live up to your expectations and please accept our apologies if you were dissatisfied with the standard of your evening meal. We will be sure to pass all of your... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

excellent customer service. The compare was running round like a headless chicken and yet he was pleasant and helpful. Booked in and then went into park , came back an hour earlier and got keys for our room. Went into flambo's and had a great meal. Daughter has a severe nut allergies and chef Anthony made her a dessert so... More 

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AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Mrslshakespeare, Thank you for taking the time to complete a review on Trip Advisor. We are never complacent about our customer experience and it's very rewarding to hear how you enjoyed your time with us. We have passed your comments onto our Hotels Operations manager so that the team can be recognised for delivering such great service, and we... More 

York, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fantastic short break, rooms themed with everything you need, staff very helpful, breakfast so much choice, which was delicious, was fantastic having somewhere to relax after a hectic day in the park.

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AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Tracy C, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a fantastic short break at the Splash Landings Hotel recently, and found our staff members to be so helpful and friendly. We really hope to see you again soon! Best wishes, Charlotte Alton Towers Resort More 

County Londonderry, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in the Ice Age room for two nights and the expression on the children's faces on entering was priceless.The extras in the the roomwere great like the riddles on the wall for them to solve & the Xbox.The hotel is very well run and all the staff I dealt with were very courteous. We ate twice in Flambos... More 

Was this review helpful? Yes 1
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Kelisa2004, Thank you for taking the time to complete a review on Trip Advisor. We're delighted to read that you had a fantastic time staying at the Splash Landings Hotel in the Ice Age Room recently. It's great that you enjoyed your evening meal in Flambos Restaurant, and that you found our staff members to be helpful and polite.... More 

Rampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for my sons 12th Surprise birthday celebrations, it didn't disappoint! The staff were amazing, rooms clean and food was superb! Bong the Chef in Flambo's was fabulous, he took my husband round the entire buffet and said what was appropriate for Coeliac suffers, and brought out the most delicious selection of gluten free crusty bread EVER!! Nothing... More 

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AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear SueClaypole38, Thank you for taking the time to complete a review on Trip Advisor. We are never complacent about our customer experience and it's very rewarding to hear how you enjoyed your time with us. We have passed your comments onto our Hotel Operations manager so that Bong and the team can be recognised for delivering such great service,... More 

Swindon, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were really looking forward to our Alton towers visit especially as it was my first, the park was amazing but the hotel let us down. The hotel looked amazing and first impressions were very good. Check in was fine, we made reservations at flambos exotic buffet for 7:30 then we headed to the park for our first day, when... More 

Was this review helpful? Yes 1
AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Freya B, Thank you for taking the time to complete a review on Trip Advisor. We're sorry that your recent short break at the Splash Landings Hotel did not live up to your expectations and please accept our apologies if you did not enjoy your evening meal in Flambos Restaurant. However we are pleased that you raised your concerns... More 

Travelers are raving about these Alton hotels

Herefordshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The overall 2day trip was great fun for the children, mummy and daddy were a little shattered after day 1, a good meal and service in the secret garden, but prices were high for a burger and the environment is looking a little tired. Some toilets around the park need deep cleaning and a bit more effort.

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AltonTowersResortTA, Resort Excellence at Splash Landings Hotel, responded to this review

Dear Tedhod, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that overall you enjoyed your recent short break at the Splash Landings Hotel. However we will be sure to pass your comments regarding the Secret Garden Restaurant, and the Theme Park toilet facilities onto the relevant departments to consider. We... More 

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