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The Upper Reaches Hotel

3.0 of 5 Thames Street, Abingdon OX14 3JA, England
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The Upper Reaches Hotel
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The Upper Reaches Hotel
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196 reviews from our community

Traveler rating
    41
    48
    49
    31
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oxon
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

19 family members arrived for lunch, 2 from the USA. The staff were very pleasant and very helpful. The starters were not too bad the soup most certainly could have been warmer, the main course was really awful, processed turkey, over cooked vegetables, I opted for the salmon in pastry, the pastry was dry and just about warm, as was... More 

Was this review helpful? Yes
ksjohnson123, Manager at The Upper Reaches Hotel, responded to this review

Dear Jasmineoxon, Sorry to read you did not like your lunch, especially as you told the staff the opposite on the day. I believe our Christmas Day buffet was exceptional value at only £40.00 per person, for 3 course meal, tea/coffee and mince pie. and just to clarify, we do not use frozen potatoes! Regards K Johnson More 

oxford
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We did not stay in the hotel so cannot comment on the rooms, but the whole place seemed a little tired and in need of a refurb. Shame as it is in a lovely setting by the river. The xmas day lunch was buffet style and the starters and desserts were very nice with several choices. However the main courses... More 

Was this review helpful? Yes
ksjohnson123, Manager at The Upper Reaches Hotel, responded to this review

Dear OxfordLola, Sorry to read you did not like your lunch and you didn't feel confident to discus this with any member of the Team. I believe our Christmas Day buffet was exceptional value at only £40.00 per person, for 3 course meal, tea/coffee and mince pie. Just to clarify a couple of points you raised; The gravy was actually... More 

Abingdon, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A disabled family member stayed here over Christmas and has booked to come again next year. The welcome was warm. The breakfast was excellent. Can't comment on the dinners as none were taken. The hotel staff were extremely helpful and gave assistance promptly when asked. There are more positives than negatives for our experience. The room was warm and had... More 

Was this review helpful? Yes
ksjohnson123, Manager at The Upper Reaches Hotel, responded to this review

Dear LyndaPC, Thank you for taking the time to write a review regarding your recent stay with us. I am please to see that you enjoyed your stay and the staff were helpful and provided assistance. I see that you have made another reservation with us for 2015. We look forward to seeing you again. Unfortunately our Hotel does not... More 

Plymouth, United Kingdom
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 19, 2014

I stayed here recently, for the third time, on a business trip. The staff were very friendly and the breakfast was good in a room with a large water wheel. The hotel comprises of an older building with more modern extensions. In previous years I have had very large rooms, this time it was a bit smaller but fine. The... More 

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ksjohnson123, General Manager at The Upper Reaches Hotel, responded to this review

Dear UnfortunateFursey, Thank you for taking the time to leave a review. I am please to see that you enjoyed your stay with us and are a repeat guest, sorry you had problems with the wifi. I often see Kingfishers fly over the Millpond, in front of the Hotel. Their striking colour is quite beautiful. Hope to see you again... More 

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 17, 2014

Having booked weeks in advance for a table in the restaurant for a family birthday luncheon, we were disappointed to discover that not only had they no record of the reservation but they couldn't even guarantee being able to serve us. Moreover the staff really didn't care very much about it either. It's a shame as we had read many... More 

Was this review helpful? Yes
ksjohnson123, Manager at The Upper Reaches Hotel, responded to this review

Dear Tony O, I'm sorry to hear that you were disappointed by your recent visit with us. Unfortunately, after having spoken with all the team there is no recollection of any birthday party luncheons in our Restaurant? The only party we have had turn up with no reservation, turned out they actually booked elsewhere! and after a few telephone calls... More 

leicester
Top Contributor
131 reviews 131 reviews
67 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed December 3, 2014

I stayed here for just one night and had it been for more I would have cancelled (something I have rarely done). Upon arrival the location was great and I was looking forward to my stay. The reception I got was fine, and my room upon arrival didn't seem to bad. Looking closer I noticed quite afew hairs in the... More 

Was this review helpful? Yes 1
ksjohnson123, General Manager at The Upper Reaches Hotel, responded to this review

Dear JoLeicester, Thank you for your review regarding your recent stay with us. I am sorry to hear that you were unhappy with your recent stay with us. I can assure you that we take all guest comments and reviews very seriously. I'm sure you will have noticed the waiter that served you was wearing a 'training' name badge. As... More 

Stoke on Trent, England
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 28, 2014

I arrived for what was around my 7/8 stay at this hotel this year yesterday evening having actually paid £10 more than my previous visits but considered this reasonable given I like the location (near to my work) and it's (usually) comfortable albeit very old fashioned in places. I had been to the gym and was looking forward to a... More 

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ksjohnson123, Manager at The Upper Reaches Hotel, responded to this review

Dear StokeMark_9, Than you for taking the time to leave a review following your recent stay with us. I have checked back on your reservation to see if we made a mistake with your room type, however we did not. As per your booking via booking.com I see a single room was reserved and that is what was allocated to... More 

Abingdon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 27, 2014

Please beware this is a great location, the restaurant staff is nice and helpful, even though a little inexperienced, but it stops there. The venue is really tired and in desperate need of investment and more professional management. Looks much nicer on the outside, than inside. The basics of good hospitality are neglected, atmosphere is lacking, bedrooms are very modest... More 

Was this review helpful? Yes 2
ksjohnson123, General Manager at The Upper Reaches Hotel, responded to this review

Dear Johny G, Thank you for taking the time to write a review on Trip advisor. We have a unique hotel with a traditional stone building (dating back to the Abingdon Abbey) with more modern interiors, offering comfortable and affordable rooms. Right in the heart of the small market town of Abingdon. As with all hotels there is an ongoing... More 

1 review
1 of 5 stars Reviewed November 2, 2014

Well it's a shocker! I was kind of hoping for shabby chic but it's just plain shabby. i was too tired to complain so thought I would just go to bed but the bed has a depression in the mattress the size of a large cushion. Impossible to sleep in. The window frame was rotten and the room smelled of... More 

Was this review helpful? Yes
ksjohnson123, General Manager at The Upper Reaches Hotel, responded to this review

Dear Ginny K, I am sorry to hear that you were not happy during your recent stay with us. And that you don't like our furniture. Perhaps not too everyone's tastes, but I'm not expecting you to take it home with you. As for the beetroot broth, perhaps not to your tastes. It was a quite night int he Restaurant,... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 26, 2014 via mobile

We booked the restaurant for Sunday dinner after eating here many times in the past. On arrival the first impression was very tired and shabby. We entered reception and were greeted with a "yes" no hello, no smile and no welcome. We then were taken through to the restaurant where no table was prepared they said they didn't know it... More 

Was this review helpful? Yes 2
ksjohnson123, General Manager at The Upper Reaches Hotel, responded to this review

Dear Danpash1, Thank you for your recent review. All guest feedback is very important to us and highlights any areas we need to focus on improving. I am please to read that you had frequented the restaurant 'many times in the past'. I am sorry thing were not up to scratch on this visit for you, Unfortunately when your booking... More 

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Additional Information about The Upper Reaches Hotel

Address: Thames Street, Abingdon OX14 3JA, England
Location: United Kingdom > England > Oxfordshire > Abingdon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Upper Reaches Hotel 3*
Number of rooms: 30
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