The menu advertises a pot of tea with biscuits, on that basis we placed an order. it served without the biscuits, when we asked why; we were told that they only serve them in the morning. But this isn’t indicated on the menu. We raised the issue with the duty manager to no avail; it was a case of ‘tough’.... more

We stayed here on good friday just gone on our way up to Scotland. We got the £50 rate through laterooms.com and had quite a nice room. The food was very good and all but one of the staff were friendly, it was just the organisation and the service in the evening and at breakfast which let it down, bordering... more

We managed to get a double room here using lastminute.com and got two nights very cheaply. Considering the price we paid the hotel was good value however I would not have been prepared to pay the full rack rate. The room we were in looked like it had been recently re-decorated although not to a very high standard. The room... more

We stayed here for a family wedding but while the wedding and meal were great I would not return if I could help it. I gathered that some rooms had been upgraded but ours was not one of them. Beds were very comfy and clean but bathroom was awful. Mouldy metal windows, loose ceramic floor tiles - total toiletries consisted... more

We have now stayed at this hotel on two separate occasions and I can't believe it's the same hotel as these dreadful reviews I keep reading. So much so that it has inspired me to write. On both occasions we have found the staff very helpful. On our second stay my husband had to travel to England for surgery and... more

I stayed at the back end of August and i have to disagree with all the negative reviews. The room was recently refurbished,clean and fresh. The bar areas were also clean with a new modern bar for younger and louder customers and cosy old fashioned bar for the older generation. The food was fantastic, good size portions and not too... more

It is many years since I took a short break in the UK and based on this experience it will be many more before I take another one. The reality of the Percy Arms bears no resemblance to the fantasy of their web site. It is filthy throughout - the decor, the carpets, the bedrooms and the bathrooms - I... more

My friend and I stayed in this hotel for one night, we only paid £48 for our double room with laterooms.com which I thought was really cheap considering how impressed we were with our room. It was a large room with good view, a comfy double bed with canopy over and had a seating area and dressing table. The furnishings... more

Was just looking for a place to stay so turned up. Had not seen the reviews on TripAdvisor. Reception was friendly and helpful. Showed me the room. Excellent. Had a newly refurbished room with plenty of space and a seating area. Free wireless internet - worked well. I needed a map printing off. The manager was extremely helpful - let... more