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3.0 of 5 Small Hotel   |   43 Hide Hill, Berwick upon Tweed TD15 1EJ, England
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A recent review
4 of 5 stars reviewed 2 days ago
John B
  • Reviews (66)
  • Photos (40)
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  • Room tips (16)
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66 people have reviewed this hotel

Traveler rating
    25
    21
    13
    6
    1
See reviews for
9
29
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Travelling to Scotland on business unexpectedly late of Monday, I needed to find a hotel on route and came across the Kings Arms hotel, made the call and secured a room with ease. On arrival the outside does not fill you with confidence a grey old building with a small sign stating that Charles Dickens had stay at the hotel... More

Was this review helpful? Yes
London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Having found the hotel, it's signage is poor and parked, the hotel has no parking and Berwick has a bizarre disc parking system that seems designed to thwart tourists, we mounted the steep steps and were pleasantly surprised by the reception area and a very helpful receptionist. The room was fine, clean, and spacious. However, the only thing in the... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Quite a shock to arrive and see how shabby and dirty the entrance was. A group were about to approach the restaurant area and turned away saying it did not reflect well on hygiene.We were tired and hungry after our travels and found a lovely pizza restaurant on Bridge Street. We like to support hotel restaurants which was a shame.... More

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Shrivenham, United Kingdom
Top Contributor
61 reviews 61 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I pulled up outside and nearly didn't go in: no name to be seen and the whole facade is in need of a freshen up, no doubt. I'm glad I overcame that initial inclination though because when you do go in you are greeted by a light, airy and very well presented interior and friendly staff. The room wasn't the... More

Was this review helpful? Yes 1
Kings A, Manager at Kings Arms Hotel, responded to this review

Many thanks for taking time to review your recent stay with us. I'm happy to hear you did not let the exterior (which we are still working on) put you off when you arrived at the hotel. I am sure you relieved upon entering the building to find the interior is significally different from the exterior. We know that this... More

Bruges, Belgium
Contributor
17 reviews 17 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

helpful and very friendly staff, great room, perfect breakfast the hotel is renovated, except for the medieval enclosed garden, which is in dire need of a good gardener, apart from that more than ok stayed there for two days and was more than happy if you cannot stand the noise the seagulls make every morning, then the seaside is not... More

Was this review helpful? Yes
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thanks very much for your kind review. I am happy to learn that you found our staff friendly and helpful and you were pleased with your breakfast. Its very good to hear good feedback in regards to breakfast as this is something we have been working very hard to improve on lately. We are well overdue some attention... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A group of us stayed over for just the one night and were sceptical after reading the reviews but didn't have to worry as we thought the rooms were lovely and beautiful bathrooms. I managed to have a look at a superior room as well and that was even nicer. Yes it probably has a few snagging points as its... More

Was this review helpful? Yes
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you so much for leaving us such a lovely, encouraging and understanding review. Its always a pleasure to hear such positive feedback from our guests and I am very happy to hear you enjoyed your stay with us. I am also pleased to hear that previous reviews did not put you off and we were able to... More

Derby, United Kingdom
Top Contributor
86 reviews 86 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Location wise, ideal - right in the centre of Berwick Outside could do with a facelift and more information. You would never know there was step free access unless you asked, which is poor. Inside all looked promising My husband's company booked the hotel for a work's stay. He stays at 100's of hotel rooms a year and I accompany... More

Was this review helpful? Yes 1
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you for taking time to leave us a review. I would firstly like to point out that the hotel very clearly advertises both sole occupancy rates and double occupancy rates both directly through ourselves and all of our online bookings sites. It is very rare that we have situations where the incorrect rates are booked especially through... More

Leicester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 14, 2014

We stayed at the Kings Arms in June 2014 just for one night. It has recently been refurbished and is very stylish but unfortunately, when we stayed, not quite finished off. They must (or at least should) have a huge snagging list! We had three rooms and there were lots of minor issues - particularly with the bathrooms. The long... More

Was this review helpful? Yes 3
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for leaving us feedback from your stay with us in June. The hotel is fully aware of the issues throughout our building and are currently working through them one by one. The hotel places a damage charges sheet in our room to make guests aware that charges do apply should any damage occur in... More

Fifield, United Kingdom
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 10, 2014

We booked 3 rooms at this hotel and advised when booking that my 90 year old mother is infirm and in a wheelchair. Although there is a lift, you cannot access any of the rooms without encountering at least 2 stairs. With a struggle we managed to get into our rooms and I tried to phone reception to use the... More

Was this review helpful? Yes 5
Kings A, Manager at Kings Arms Hotel, responded to this review

We wish to inform our readers and potential guests that this review is being dealt with privately between the hotel and guest. We appreciate and respect the opinion of others and understand we cannot please everybody all of the time. We do not doubt for a second that upset and distress was caused to the guest which we take full... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 10, 2014

On the whole a nice place to stay, they need to get some sort of sign up outside though! Food and service was good for the evening meal in the restaurant. Rooms nicely refurbished, shower was intermittent, but I understand the plumber has been called. Again, no chef at breakfast, food was still fine though. Would stay again.

Was this review helpful? Yes 2
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for taking time to leave a review of your stay with us. I am happy to hear you enjoyed your stay with us and your meal at Limoncello restaurant. Thank you for your kind feedback regarding the refurbishment of our rooms and I can reassure you that the issue with your shower has been... More

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Additional Information about Kings Arms Hotel

Address: 43 Hide Hill, Berwick upon Tweed TD15 1EJ, England
Location: United Kingdom > England > Northumberland > Berwick upon Tweed
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kings Arms Hotel 3*
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Also Known As:
Hotel Kings Arms

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Class
Number of rooms
29

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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