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Kings Arms Hotel

43 Hide Hill, Berwick upon Tweed TD15 1EJ, England
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144 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (48)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (49)
All months
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I visited this hotel with my partner for a weekend break to Northumberland, we arrived early and when went into the hotel to ask about parking we were total abruptly 'You're too early for check in. It is from 3pm!' After establishing I just wanted to know where to park I wasn't looking forward to having to return to check... More 

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Nantwich
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've just returned from a couple of nights at this hotel and thoroughly enjoyed the hospitality. Great room, spotlessly clean and really friendly, helpful staff. Great breakfast, bright andairypublic rooms and God value for money.

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Preston, United Kingdom
Top Contributor
54 reviews 54 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you read enough of the reviews of this hotel you would be confused as to how some people love it and in complete contrast others find it a disaster. Then when you stay there all is revealed. First, the hotel and Restaurant, Limonicello are run separately except in the morning when the hotel takes over for breakfasts. I have... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

NEVER have we met more laidback amazing staff, the star of this hotel is DEMI! she runs the restaurant, lovely girl. ALL the staff are amazing and really helpful but the restaurant staff were incredible, really made our stay more enjoyable! Food was amazing, we had breakfast which was beautiful! Thanks to the waitress for making me hot chocolate even... More 

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Timaru, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

the location superb parking could be an issue but ask at reception..the hotel it self is being renovated looks amazing till you look up close. the staff friendly and helpful.Breakfast great porridge .we had 2 showers in our room one over the bath which fell off the wall the other wasnt working properly. they need to check there workmanship when... More 

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Houston, Texas, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was thrilled to stay in this historic hotel with such famous bedfellows-Charles Dickens, C.S. Lewis, the Beatles. The renovation is stunning. Peace, eclectic, writer appropriate surroundings greet you at the door. My room was comfortable, tasteful, quiet. Nice bathroom amenities and even have written directions for the shower-very thoughtful. HIGHLY recommend the restaurant-LIMONCELLO. The food, décor[it feels like you... More 

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Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for leaving us such a lovely review of your recent stay with us. We're thrilled to hear you enjoyed your stay and we thank you for your compliments regarding our recent renovation. It is also very good to hear you enjoyed your meal at Limoncello, we have informed the management of the restaurant of... More 

Munich, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Where do I start with the list of faults...we thankfully didn't take breakfast which we heard from other sources was the main grumble..😕 The room we had was very small, filthy windows, faulty bedside light which flickered when turned on, tap in sink was loose, renovation work incomplete (doorframe not painted after sanding), paint splashed on floor, no wifi in... More 

Was this review helpful? Yes 1
Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thanks for your review. We're very disappointed to hear that you did not enjoy your stay with us. It is very surprising to hear you found our rooms 'filthy'. It is extremely rare we receive negative feedback regarding cleanliness of our rooms, hopefully our previous reviews will show this, however we have raised the matter with our housekeeping... More 

Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on 5/6/15 for 1 night. The hotel is only a short walk from the train station in the city centre with great shops.When I arrived I had a great friendly reception and I was made to feel like a VIP. I hade tea in the new Dickens Lounge which is in the theme of Charles Dickens as... More 

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Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you very much for your lovely review also for sharing your gorgeous pictures of the local area with us and our TA readers. I am very pleased to hear you were provided with a warm welcome upon arriving at the hotel and our reception team were able to make you feel like a VIP. I am also... More 

Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Excellent value for the money with good Italian food from the Sambuca family chain of restaurants. The service was first class, especially by Vera from Lithuania who couldn't be more helpful. The only concern, which a previous customer has highlighted, was the quality of the house wine

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Kings A, Manager at Kings Arms Hotel, responded to this review

Hi there, Thanks for posting a review of Limoncello restaurant onto our page. We're thrilled to hear you had an enjoyable meal with them recently. We have passed your review onto the management team at Limoncello as they are ran separately from the hotel. Kind Regards, Alexandra Docherty Hotel Manager More 

Steyning, United Kingdom
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very enjoyable weekend stay at this friendly hotel which is centrally located and just a few minutes walk from the historic walls of Berwick. The Kings Arms is several hundred years old and has had several famous visitors including Charles Dickens.It has been recently refurbished and our bathroom was sparklingly modern and clean while the bedroom was... More 

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Kings A, Manager at Kings Arms Hotel, responded to this review

Dear Guest, Thank you for taking time to leave us a review of your recent stay with us. Its great to hear that you had an enjoyable and comfortable stay with us. Its also very good to hear that you enjoyed your breakfast, we will pass your compliments on to our breakfast chefs. Thank you also for your feedback regarding... More 

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