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The White Swan Hotel, Alnwick

Bondgate Within, Alnwick NE66 1TD, England
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The White Swan Hotel, Alnwick
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The White Swan Hotel, Alnwick
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679 Reviews from our TripAdvisor Community

Traveler rating
    207
    237
    140
    70
    25
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77
392
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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    (198)
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There are newer reviews for The White Swan Hotel, Alnwick
See the most recent reviews
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2012

Stayed 4 nights in the Hotel... excellent staff and the food was truly remarkable.. we had asked for a low floor as there was no lift and being elderly thought there may be a problem...The restaurant Hardy's was perfect... excellent staff / service / food and breakfast in the Olympic dining room was outstanding... friendly attentive staff... now comes to... More 

Was this review helpful? Yes 1
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Thank you very much for you positive and constructive review following your stay with us at The White Swan. We were so please to learn of the numerous positives which you expressed regarding the staff, food, and service. I was disappointed to learn you were not happy with your bedroom allocation however; I was pleased to discover the proactive steps... More 

Shipley, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 7, 2012

We decided to book a winter break and having not travelled to Alnwick before picked this hotel at random. What a good choice, the hotel is so welcoming, complimentory wine, fruit and chocolate and a lovely room. The town is pleasant with lots of resturants and bars plus a handful of nice shops. We were staying two nights with evening... More 

Was this review helpful? Yes 2
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Thank you very much for taking the time to review our hotel following your time with us in February. We are so pleased that you will definitely be back again in the future and your intentions to return again to visit the Northumbrian countryside and Alnwick Castle. We will be sure to share your kind comments with all of the... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 5, 2012

To get to this hotel you have to go through the old town gates of Alnwick, and there it is - a marvellously atmospheric old coaching inn - I was going to say in the heart of the town - but its really on the edge of the heart of the town! You can park in the courtyard, where once... More 

Was this review helpful? Yes 1
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Thank you so much for your fantastic review following your week with us at The White Swan Hotel. It always makes us so proud when we here guests compliment how kind, friendly and helpful the team are to our many customers. Our average length of stay at the hotel is normally 2.5 nights and can appreciate your remarks regarding bedroom... More 

Fife
Contributor
13 reviews 13 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 28, 2012

We were only staying for one night so were delighted to be given a free upgrade to the Alnwick Suite with it's four-poster bed,flat screen tv,comfy seating and a bottle of prosecco already on ice! The Olympic dining room is wonderful and we enjoyed a lovely meal in the magnificent surroundings. The manager spoke to all the diners and ensured... More 

Was this review helpful? Yes 1
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Thank you so much for your lovely review following your stay with us at the Whites Swan Hotel. I was delighted to learn that our reception team were able to extend you a complimentary upgrade to a four poster suite. I will be sure to share your kind remarks with the team and we look forward to welcoming you back... More 

Lancaster
Top Contributor
73 reviews 73 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 26, 2012

We have just returned from a 2 night break at the White Swan. The staff are great just as the reviews say and made us feel very welcome. We had booked for a package which included tickets to the play house and had a fantastic evening out. On the first night we were well looked after with dinner in the... More 

Was this review helpful? Yes
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Many thanks for your lovely review following our Three Tenors weekend at the hotel. It was a fantastic weekend and we were delighted that you enjoyed your time with us particularly the delicious afternoon tea and sumptuous chocoholic buffet. I believe the staff really enjoyed sampling some of chef’s sinful chocolate creations that weekend too! It would be our pleasure... More 

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2012

We had a short but pleasant stay at the white swan for a midweek break. We found an excellent value bed and breakfast deal on booking.com. On arrival the staff were very friendly and welcoming, proactively offering assistance with bags and asking if there was anything more to they could help with. Our room was warm, smartly decorated and well... More 

Was this review helpful? Yes 1
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Dear Guest, Thank you for your wonderful review following your recent stay with ourselves at The White Swan Hotel, Alnwick. I will be sure to pass on your kind remarks to our reception team. The salmon which you mention is also one of my favourite dishes on the menu too! Thank you for your constructive comments regarding breakfast in our... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 19, 2012

We had a wonderful stay at the White Swan. Like "goodbeer00", we didn't expect much for the price and thought maybe the bottle of Prosecco on arrival was a way to apologize in advance for something we were likely to not like.... but actually we were absolutely WOWed from beginning to end! Superb price -which will definitely make us want... More 

Was this review helpful? Yes 2
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Dear Guest, Thank you very much for taking the time to express your thoughts following your recent stay with us at The White Swan Hotel, Alnwick. We are really pleased that you enjoyed your stay and are delighted with your positive comments. It makes it so worthwhile when we receive such complimentary feedback, making us even more eager to impress... More 

durham uk
Top Contributor
83 reviews 83 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 19, 2012

We booked a night at the White Swan following a recommendation from a friend. we were not disappointed! The staff were fabulous, courteous, unobtrusive and really friendly, we had the impression that they were more of a family than a staff! Our room was beautiful, a huge, comfy bed and sparkling clean bathroom, complete with BIG towels! The complimentary bottle... More 

Was this review helpful? Yes 1
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Dear Guest, Thank you very much for taking the time to express your opinions regarding your time with us at The White Swan Hotel, Alnwick. We are all delighted to read your lovely comments and I will be sure to share these with the team. We look forward to welcoming you back again in the near future. Kind Regards, Paul... More 

Howden, United Kingdom
Top Contributor
72 reviews 72 reviews
24 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed February 3, 2012

We booked a £99 offer at the White Swan Hotel in late January, to include dinner, bed and breakfast. For that price we didnt expect too much, but it was amazing value and quality, with even a free bottle of Prosseco thrown in for good measure. The Olympic Restaurant is a fantastic room for a meal, being rescued from the... More 

Was this review helpful? Yes 3
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Dear Guest, Thank you very much for sharing your lovely comments following your recent stay with us on our Winter Warmer Offer. I was so pleased to learn of how friendly and accommodating you found the staff. Our head chef Lee was thrilled with your comments regarding the food and menu and he looks forward to having the opportunity to... More 

York, United Kingdom
1 review
5 of 5 stars Reviewed January 29, 2012

we had a lovely break at the white swan, when we arrived we were upgraded to a suite because it was our anniversary which was a plesant surprise. The dining room is lovely, food great and the staff couldnt do enough for us. Thankyou would definately visit again and recommend this hotel.

Was this review helpful? Yes
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review

Dear Sally, Thank you so much for choosing to celebrate your wedding anniversary with ourselves at The White Swan Hotel. I was so pleased that our reception team were able to offer you an upgrade to a suite category room for the duration of your stay. We appreciate greatly your lovely comments regarding the food and staff and will be... More 

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